The (Sales) Force
Think of making a sale for your business in the same was as someone accepting the existence of The Force. In the movies, The Force is an all-powerful entity that binds the universe together. It works as a power that influences people’s actions and decisions. Just like with sales, some things are in your control, but ultimately it comes down to the buyer/believer. If they are not susceptible to what they are hearing, eventually they will turn away. It is a salesperson’s job to minimize the number of people who turn away. That’s why it’s important to treat every lead different depending on where they are in their buyer’s journey. In Star Wars, getting people to believe in The Force is no different. This brings me to my first example.
Luke: The Sales Qualified Lead
In the movies, people talk about the Jedi like they would monks following a religion. How many people do you know adopted a religion within the same day they heard of it? I’m assuming not many. Enter Luke Skywalker! In the movie, he has never even heard of The Force but after only a brief conversation with Obi-Wan Kenobi (and getting the coolest weapon in the galaxy!) we know that Luke is pretty open to the whole idea. He even seems perplexed that Han isn’t open to the idea of The Force while on their ill-fated trip to Aldaran. For this reason, Luke Skywalker is the quintessential example of a sales qualified lead.
Han: The Marketing Qualified Lead
Han is a different story. He isn’t openly hostile to the idea of The Force, but he comes pretty close to it. He chides Luke, telling him that he’s seen no evidence of an all-powerful force that binds the universe together. Even more surprising is that this is after he watches Luke deflect multiple laser blasts from a practice droid while blinded! Anyways, fast forward to the scene where the Rebels are preparing their attack against the Death Star. Notice that Luke doesn’t give Han a speech about why he should fight for the Rebels or that he’s morally wrong for not helping them stop a tyrant who has a weapon of mass destruction.
When thinking about sales and marketing qualified leads, it’s important to remember the human aspect of these concepts. I think that by linking these ideas to well-known and popular characters we are better able to understand how and why leads need to be treated differently. Remember, Luke Skywalker may have been The Chosen One, but he couldn’t have saved the universe without Han’s help. A successful business needs to learn how to effectively cater to both sales and marketing qualified leads.