brand loyalty

The Brand Loyalty Of Generation X

Consumers like certain brands. They develop a trust that the brand’s products are of the right quality and a good value. That trust, along with other positive emotions, causes consumers to develop brand loyalty, where they tend to buy certain products from particular brands now and into the future. How brand loyalty works depends on many factors, age and status in life being two.

It is critical to understand how a particular generation develops brand loyalty. The insights gained by this understanding make marketing to the generation in question much easier. Let’s look at Generation X for example.

What Makes Generation X (Gen X) Unique?

Generation X is usually defined as those born between 1965 and 1980. This generation sits between the much larger Baby Boomer and Millennial generations. Because they are smaller than those two generations, many marketers forget they exist.

Members of Generation X straddle a critical divide. They remember times when Internet access wasn’t the norm. They grew up with a more traditional business model. However, they also came of age at the beginning of the Internet revolution. They have adapted quite well, using the Internet in many of the same ways their younger Millennial siblings do. By straddling this critical divide, Gen X feels comfortable in both traditional and digital markets.

How To Develop Content To Build Customer Loyalty 

Opinions of Gen X vary greatly. As Gen X came of age, they were called slackers, loners, and apathetic. However, as Gen X emerged into adulthood, the descriptions changed. They are often called independent, dedicated, savvy, and innovative. Many of this generation grew up as “latchkey” kids, coming home to an empty house because both parents worked.

Because they came of age during a time of high unemployment and a stagnant economy, Generation X tends to be skeptical and cautious, with a bit of cynicism thrown in. They also look for lower price, high value options that are convenient.

Generation X and Brand Loyalty

In June 2015, CrowdTwist conducted an online survey of just over 1200 North American consumers between the ages of 18 and 69. Approximately 1/3 of the people who participated in the survey were part of Generation X. The results of this survey provided critical insights into how Generation X develops brand loyalty and how brands can retain that loyalty.

Due to this generation’s built in skepticism, brands have to work to gain their loyalty. High quality products and excellent customer services are two components that members of Generation X value. They also want brands that are authentic and trustworthy. They must be relevant and stay relevant. Brands must prove they have value. Marketing pitches and overt salesy advertising are two things that turn members of Gen X against certain products.

The good news is that Gen X tends to stick with the brands they love. Almost 50% of Gen X survey participants indicated they are extremely loyal or quite loyal to their favorite brands. Only 14.6% said they are quite willing or moderately willing to try new brands.

Takeaways

If you are targeting Generation X, you need to understand what it values if you want to develop brand loyalty with this age group. They can be cynical, skeptical and cautious. That requires a company to prove their authenticity and relevance. Gen X wants high value, cost effective options. They expect good quality products at affordable prices. They also love it when these deals are easy to find and easy to purchase.

Once your brand earns the loyalty of a Gen X member, that person is likely to remain a loyal customer for years to come.

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ingredient branding

Brand Packaging is Becoming the Media of the Future

Jack Neff | Advertising Age | March 7, 2016

Consumers may keep finding ways to avoid ads, and retailers are making it harder for brands to get displays into stores. But packaged-goods marketers have much more control over one medium: their own packages. Thanks to technological advances, those packages are likely to morph into digital devices that can serve as hubs for marketing programs in the years ahead.

Of course, consumer packaged-goods marketers have been toying with smart packages of a sort since the 1960s, when Post printed records from the Beach Boys and Monkees on cereal boxes. The new generation of such ideas includes McDonald’s recent Happy Meal boxes in Sweden that convert into virtual reality headsets for kids to view videos. Read more

b2b branding

Using Your Brand Story To Reach Millennials In Business

Millennials are the largest generation in the workforce today and they’re taking on important leadership and decision-making roles. In fact, nearly half of all B2B researchers are Millennials.

As a group, Millennials change jobs much more frequently than previous generations. So every six months, you may find yourself having to reintroduce your brand to a whole new group of buyers.

How do you convey your brand’s core values and competitive advantages in the best light to reach this younger generation of buyers?

In order to connect your brand with today’s prospects and customers, make storytelling a part of your content creation and messaging. Effective storytelling can help share your brand’s values with Millennials in a meaningful way.

Stories Are Memorable

A good story creates lasting impressions of your brand. Stories distinguish your brand from the competition, and consumers are going to remember emotion, characters, and conflict from a story longer than they will remember facts about your product or service.

To put it simply, if you tell a good story that emphasizes who your brand is and what your brand believes in, people will remember it.

Stories Are Easy To Understand

Brand stories are effective, because they inform in a format that readers already know and understand. Stories are made up of three basic components: beginning, middle and end. When developing a brand story, think about those components in terms of the past, present and the future. The past highlights the challenge or the problem that your brand set out to solve. The present showcases how you solve that challenge. And the future demonstrates your success and suggests continuation of that success moving forward.

Click here to learn all there is to know about telling your brand’s story.

Stories Create Trust

Millennials are more likely to connect with a brand when they believe in that brand’s core values. When Millennials are researching a purchase, they are looking at dozens of different companies, each time wondering, “Why should I buy from you?” If you engage those buyers, and answer that question with a story that is built around your core values, then you’ve built an emotional connection and the trust of that customer. 

Stories Show Your Brand’s Personality

Is your brand fun and quirky? Serious? Hip? Thought provoking? Innovative? Intellectual? Dedicated? Whatever it is, your story should reflect that.

Your story should highlight your personality and showcase what is different and unique about your brand. It should demonstrate your values and what motivates and inspires you. This will bring your brand to life and create a human element that allows customers to develop an emotional connection to your brand.

Stories Are Sharable

Strong brand stories will spread through social media. Enhancing your story with visuals and videos will expand the reach of your story and make it even easier for others to share.

Current research shows that 62 percent of Millennials are more likely to buy if a brand engages them online. Sharing your brand story will help build relationships between your brand and the growing group of Millennial buyers.

story branding

packaging design resources

12 Top Packaging Design Resources

Kerrie Hughes | Creative Bloq | August 18, 2014

You’ll get tons of advice and inspiration on the subject of packaging design from these free resources.

The web is a wonderful thing, brimming with resources and tutorials for people interested in packaging design. But, sometimes, too much choice can be confusing, so we’ve picked out the top packaging design resources to help you really get to grips with it. Read more

Consumers Like Brands That Are Family-Owned

In the large and largely anonymous world of home cleaning products, it would probably come as a surprise to most consumers that the Bissell brand is a family-owned company that’s been run by Bissells for 137 years. And while the Bissells are obviously proud of their vacuums, they never saw family ownership as a marketing tool—until now. The company’s new ad campaign stars Cathy Bissell, wife of CEO Mark Bissell, and two of the family dogs.

Bissell hopes that her appearance in TV spots will give the brand an attribute that mega corporations have a tougher time conveying—honesty. Read more

Advertising Consultants Say “Why Can’t Politicians Brand Themselves?”

The other day I watched an Old Navy spot. They have used those spots to get a jingle inside your head with dancers, moving cameras, vibrant colors and of course driving home what they are selling. They completely understand the relationship between visual and hearing. Read more

Packaging That Sells Conference

“Reinvent Everything” is the tagline for the Brand Packaging Conference I am at currently. With those powerful words, I want to reinvent my blog.

Not sure the strategy of reinventing my blog. Should it be pictures only? Should it have contents of only what’s happening now at the show? Should it even be more off-center? Should I share my learning each day as we go? Read more

Now I Am Stuck On Band-Aid® 54 Ways

So I have a cut on my finger from yard work and I go to the local drugstore to get my adhesive bandage. Funny, but as I typed that, it doesn’t sound right. We call tissues- Kleenex®, just as we call mayonnaise- Miracle Whip® and even paper towels are Scot Towels®. It is only fitting to call adhesive bandages…Band-Aids®. The common statement from moms all around the country when their son/daughter has a boo-boo is, “lets go get a band-aid”. And my five year old daughter actually thinks it STOPS the pain.

Years and years of marketing has brought these brands into their own categories. But this is not what this blog is about. It’s about what Band-Aid has done with this outstanding brand. As I walked to the isle for my adhesives, I was overwhelmed at how many choices I have regarding the Band-Aid brand. Read more

Ray Ban Stays Brand Loyal

I’ve decided I want to a new pair of sunglasses. And not just any old sunglasses – I want Ray Bans! Of course I do. If I haven’t mentioned it before I will now – I am a slave to packaging. I love marketing and I will buy anything that is packaged and marketed well.

Now there are things in my life that I will spend money on, but sunglasses have never been one of them. I don’t take care of them. I leave them in my purse without protection and they get all scratched up. I like different looks so I like to buy lots of different kinds of sunglasses and then toss them around. Read more