What Experiential Marketing Companies Can Gain By Blending Experiential Marketing With Digital Works

Experiential marketing is becoming a popular tactic among companies who realize that audiences connect with brands more successfully if they are able to participate or engage directly with the brand. A great example of experiential marketing is Samsung’s efforts at the 2012 Olympics to introduce consumers to their new Galaxy S3. They set up booths throughout London where they allowed consumers to play with the phone or to have pictures of themselves taken with the phone that were then turned into personalized badges.

While experiential marketing is a very effective tactic in itself, experiential marketing companies should be sure to incorporate digital marketing to help increase the impact that it can have. The following are a few ways that experiential marketing companies can use digital technology to improve their experiential marketing efforts.

Promote Your Events

Using experiential marketing to engage your audience isn’t going to be very effective if you don’t have much of an audience in the first place. You should use digital marketing to promote whatever events you’re holding. For example, if your company is putting up booths in multiple locations during a specific event (such as the Samsung example during the London Olympics), then you’ll want to not only promote when you’re doing it, but the exact locations and times that you will be there.

You can do this by promoting the event on social media where it will get the most exposure. Make it possible to RSVP to the event so that you can track the number of attendants that you’re expecting. You could even promote the event, but not reveal the time and place unless someone RSVPs to create a more exclusive feeling. You can also use your email list to notify people of your event and what they can expect there.

What is Digital Storytelling? Click to learn more.

Create Real-Time Content

Creating content during the event can be helpful for a number of reasons. First of all, it gives audiences who weren’t able to attend a chance to see the effort you’ve put into creating an experience. While they won’t have the full experience of attending, they’ll get a general idea of what it was like and will be able to learn about whatever your event was about. For example, you could live stream parts of the event.

Besides providing more exposure for your event this way, it can also help convince audience members who didn’t attend to show up to your next event (or if your event is being held over multiple days, it could convince people to show up at the next scheduled event).

Encourage User-Generated Content

Use the content that your audience creates at the event to promote it. This can be especially effective for demonstrations of new products. Simply have a hashtag available that everyone can use to tag the content they create, such as pictures or videos recorded on their phones. There are other ways to encourage users to create content as well. For example, one food company had a professional photographer at their event to teach audience members techniques for taking pictures of food. They would then post the pictures they took on Instagram using the official hashtag that the company created.

Experiential marketing is a fantastic way to engage consumers, but you should be sure to leverage digital technology to get the most out of your experiential marketing efforts. These are a number of ways that experiential marketing companies can use digital technology to help increase the overall impact of their experiential marketing efforts.

 

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website redesign process

Components Of Web Design That Will Modernize Your Website

In today’s age, keeping your website up to date is incredibly important if you want to remain competitive and maintain visibility. Having a modern, compelling website can open doors for your company and transform your user’s experience in a positive way. Here are the following components of web design that will modernize your website:

1. Minimal Design

In some cases, especially when it comes to your website, less is considered more. Exactly what it sounds like, minimal design provides users with a greater sense of clarity and focus when visiting your site. This type of modern design makes your website more user friendly and will make navigating your website much easier for visitors; it will also encourage users to focus more strongly on important details on your website like your content. The less distractions on your site, the better you’ll be at converting leads. Minimal design also helps your company appear more professional.

2. Mobile Friendly

Accessing the Internet from a mobile device has become second nature to a majority of folks—you may even be reading this article from your smartphone. Mobile devices are expected to reach 79% of global Internet use by the end of 2018, so making your website mobile friendly is absolutely critical if you want to be able to communicate your brand’s value to a wider audience. By having a mobile friendly website, you’ll be able to access a greater number of potential customers, resulting in an increase in profits.

3. Clean Design Typography

Choosing the right typography for your website is not something you should take lightly, as it helps communicate to consumers what kind of brand you are. If you want to appear as a modern, forward-thinking brand, you should stick to using web-standard fonts that can easily be interpreted by everyone. But according to HubSpot, if you’re struggling to set your brand apart from competitors, you might want to consider using a unique font to help visitors identify you from the crowd. Modernizing your website also means avoiding using an excessive amount of colored fonts, making sure your line-spacing is suitable to improve readability, and using an appropriate text size (usually 16px).

4. Full-Screen Background Videos

Visitors won’t always want to read large chunks of text and since our brains process videos much faster than text anyways, incorporating a background video on your website is a smart way to share your brand’s story without having to overwhelm your visitors with loads of text. Having a video on your website will not only intrigue visitors but will also encourage them to click through to the main video. Adding a background video is not difficult and can be achieved by hard coding on HTML and CSS, or by using plugins.

Find out how first person experience videos can make an impact on your video marketing strategy

5. Hero Images

Google Trends foresees hero images to increase in popularity as a modern website design idea. Hero images are large banners that appear above or below the fold, or in the background with content overlaid on top of it. Hero images are great to help build a connection with visitors, and instead of drawing your visitor’s attention to social buttons or a CTA, using an image with text will encourage your visitors to want to scroll down to see more of your website. They also work to communicate your company’s story without adding a lot of text.

call to action phrases

What’s Trending in Marketing for June 2018

Staying up-to-date on marketing trends is a great way to reflect and verify whether your marketing efforts are in tune with what’s going on in today’s marketplace. We’re aware that keeping up with these trends can often be difficult given the abundance of information thrown at us every day.

The following articles come from popular marketing blogs and highlight current marketing trends that we think are worth paying attention to:

Noteworthy Marketing News and Trends

Instagram’s New Native Payment Feature For Users

According to an article by Josh Constine on TechCrunch, Instagram’s new native payment feature will allow individuals to buy services or book appointments without having to leave the application. Users can now register their credit or debit card as part of their profile and will not be forced to go to a separate website or re-enter their payment information when purchasing a service. For businesses, this exciting feature will lead to higher conversion rates, as people will feel less inclined to quit in the middle of the checkout process and will make Instagram an even more powerful player in commerce. The potential of this feature has also enticed businesses to want to increase spending on advertising their services on Instagram.

Read our article to learn tips on how to use Instagram for your business.

Facebook’s Expansion of Reporting Options For Advertisers

Facebook’s Ads Reporting platform will be updated over June and the new changes will allow advertisers to customize their reports to their liking according to a recent write up on Marketing Land. The platform will also make things a lot easier for advertisers as it will include a side panel so they can edit ads on the same screen as the campaign page without having to switch back and forth between tables. Along with the updated platform, a new “creative reporting” metric will also be introduced and will provide users with useful information on which of the implemented creative ad elements are performing best.

Improving Your Marketing Program

Improve Your Marketing Strategy By Asking These 4 Questions

What separates a successful business from the rest? For Dan Gartlan, it’s the constant improvement and updating of marketing strategy. Updating your business’s strategy will demonstrate to consumers and competitors that you are in tune with the changes in your competitor’s messaging, methods of communication, consumer concerns, and the overall marketplace. In this article, Gartlan challenges you to reevaluate aspects of your business in relation to your marketing strategy by asking four key questions.

6 Email Marketing Tips

Email marketing continues to be a popular form of marketing and given the abundance of emails people receive daily, it’s important to make sure that your email looks good and stands out. Our own Nicole Wagner published a blog posts that offers tips on how to make the best out of your email marketing.

Recent Marketing Reports, Updates, and Trends

Amazon, Homebuilders Unveil Smart Home ‘Amazon Experience Center’ in California

A new partnership between Amazon and Lennar, one of the largest homebuilders in the U.S., plans to shake things up with their efforts to create pre-wired, voice-activated smart homes that will change the future for homebuyers. A recent article on Security Info Watch explores how Lennar plans to integrate Amazon’s Alexa voice-assistant program into the design of the future homes they are going to construct. They have already constructed several models of these smart homes across the nation so people can experience what it would be like to live in one. Amazon and Lennar are convinced that this partnership and new creation will allow people to have greater control over their lives and could potentially make doing chores a thing of the past.

Influencer Marketing for B2B Brands in 2018

While you might believe that influencer marketing is solely for B2C brands, Michael Brito asks you to think again. Influencer marketing has proven to be efficient in increasing ROI and reaching audiences. According to Brito, the principles of influencer marketing can be also be applied to B2B markets and the implementation of it for these brands can be explained using the 1:9:90 model of influence, which has been used in the past to find, segment, and activate groups of people. By applying this model and understanding the differences between each group, you can then determine the best way to engage with influencers and encourage them to talk about your company.

marketing trends

marketing automation strategies

CRM vs. Marketing Automation Strategies; What Is The Difference?

Building a relationship with each customer is essential in today’s business world. Without that relationship, you simply aren’t going to have the sales needed to remain profitable. That is why both CRM (customer relationship marketing) and marketing automation strategies focus on building that relationship.

Understanding how these strategies and systems complement one another helps businesses market and sell to their target audiences effectively.

The Critical Customer Relationship

Even with so much being done online these days, customers still want a relationship with the companies they do business with. They want to feel that a company understands their needs and that the company will address them.

How a business addresses the critical customer relationship will mark its success or its failure. Companies need to build and nurture this relationship. They do this by collecting critical data that helps them address their customers’ needs and challenges.

[Learn How to Create Content for Each Sale Funnel Stage]

The Top of the Sales Funnel

The strategies you use at the top of the sales funnel are going to be different from the strategies you use at the bottom. And these strategy approaches define the differences between CRM and marketing automation strategies.

At the top of the sales funnel, you are capturing leads wherever they come from. They can be people with a casual interest in your product or they can be seriously in the market and just starting the research process. The problem is, there is no real way to know which category the lead falls into. This is where marketing automation and nurturing comes into play.

With marketing automation, your strategies are capturing key pieces of information and using them to nurture a lead further into the sales funnel. This could include contact information like name, email address, phone number, company name, and company size; number of visits to the website and which pages are of particular interest, or which premiums they choose.

Each piece of information gathered about a lead brings critical insight into where they are in the sales cycle. Downloading details about a particular product, for example, is a sign of interest in that product or, at least, that product group. This can trigger the marketing automation system to send targeted emails or special offers.

The Bottom of the Sales Funnel

At a designated point in the sales funnel, a lead moves from the marketing side to the sales side. This is when the data gathered indicates the lead is moving towards making a purchase decision. This is where the CRM system comes into play.

That data gathered in a CRM allows your sales force to nurture the lead into closing the sale. It offers a picture of what the customer wants and their history with the company. Your sales team can use it to schedule calls with the lead or to set dates for follow-up.

The good news these days is that there are a growing number of systems which offer both types of functionality. That way, you can leverage both CRM and marketing automation strategies without worry about one system getting out of sync.

marketing strategy for success

marketing automation strategies

How To Develop Content To Build Customer Loyalty

Today, online content plays a critical role in marketing your business. It showcases the products and services that you offer, as well as positions you as an expert in your industry or niche. But, did you know that it is also critical for building customer loyalty? Online content can help you convert prospects and bring customer back. Additionally with attraction marketing, what you put out there affects how you look. Here is a step-by-step guide to creating content that will increase customer loyalty:

Attract:

Attracting new prospects is critical if you are hope to increase your online traffic in the future. Well-written, targeted pieces of content rank well in search engine results. which brings in traffic naturally. Sharing content on social media helps drive even more traffic. Remember, every new prospect is a potential customer, so your content needs to make a good first impression and build trust.

Convert:

Once you have your website traffic flowing, the next step is to convert this traffic into leads. You can use content to do this in a few different ways. Here are two to get you started:

  • Case studies:
    • These showcase how your business helped a customer with a specific problem. The study outlines what problem the customer was facing, how the company helped solve the problem, and the final results along with the customer’s feedback. It offers a glimpse into how your company can help the prospect and how current customers view your brand.
  • Thought leadership:
    • This positions you as an expert in your industry or niche. You share expert information that is useful to the prospect as well as answer any questions that arise. Prospects can see the value you bring forward, which helps build trust and loyalty.

Leads do not instantly become sales. You have to nurture each lead through the sales funnel from evaluating products, to making a decision, to making a purchase. Additionally, a lead at the evaluation stage requires different marketing than a lead closer to making a purchase.

A marketing qualified lead (MQL) is a lead who has gone beyond browsing and is starting to evaluate options. That person is not yet ready to talk to a salesperson, but they are looking for more details on certain products or services.

After evaluating the options, leads will move towards making a decision. This is when they become an SQL, or a sales-qualified lead. Now a salesperson can step up to answer any remaining questions the SQL might have and help them make a final decision.

[Read About How To Delight Your Customers]

Close and Delight:

Closing a sale often takes a dozen or more touches. That is why every piece of content you post or send must work to build customer loyalty.

Once you convert a prospect to a customer, your job is not done yet. The final step to building customer loyalty is to delight the customer.

  • Send focused email campaigns to keep your brand in the customer’s mind.
  • Use customer-only promotions to improve retention.
  • Ask customers to provide feedback or fill out a survey to demonstrate that you value their opinions.
  • Offer product updates at a special discount for returning customers.
  • Use video to provide product demonstrations, tutorials, and customer stories.

Don’t Let Your Blog Become an Afterthought:

Your company’s blog should be a centerpiece in your content strategy. It is a place where you can share just about anything you want. Here is a short list of what you can include in your blog:

  • How-to posts
  • Industry and company news
  • Accessories for popular products
  • Services offered along with products
  • Helpful FYIs
  • Customer stories
  • Tutorials
  • Professional resources

Consistency is critical when it comes to updating your blog and with sending emails . Regular updates with new content will keep customers interest, in turn building loyalty and promoting your brand.

There is one tried and true adage you need to remember: it costs a lot less to retain a customer than to attract a new one. With this in mind, building your content strategy will keep customers coming back for more. Customer loyalty will help you build a successful business long-term.

inbound marketing guide

case study questions

8 Great Case Study Questions To Ask Yourself When Attracting Prospects

Case studies and customer testimonials are incredibly effective ways to convert leads into customers. They give leads a taste of how your company successfully worked with other clients. There are several important case study questions to ask yourself as you prepare to publish a compelling case study for potential clients.

Below are 8 case study questions you can ask yourself as well as those who worked on the project.

1. What compelled the client to seek out your services?

This is a great way to find out how the services of your company are resonating with potential clients. It allows you to gauge the effectiveness of your marketing message and how attractive it is to customers.

2. What initial challenges did you experience while working with the client, and how did you solve them?

Working with each client is a unique process. Reflecting on the challenges your company has faced with this client can provide unique insights and areas to improve upon when working with future clients. If your company is able to portray a good working relationship with its clients, the potential customer will know they can trust you to accommodate their future needs.

3. What process did you follow to develop and implement these services?

It’s vital to consider how your company implemented and catered your services specifically to the client’s needs. This insight can help you provide valuable details to potential clients when presenting the case study.

4. How did the client respond to your suggestions during the process?

Potential clients seek information about how the process is conducted and how your company will help them achieve their goals. You can use this opportunity to reflect upon your client’s responses to your feedback during the process and to adjust your working relationship with your potential customers accordingly.

5. How did your ability to provide these solutions improve during the process?

How was your company was able to grow the client’s business and improve it as a result of a particular project? Answering this question is a great way for your case study to communicate a message of continuous growth in your ability to provide services.

6. What were the results of the process?

Find out if your customer was able to achieve his/her goals as a result of the process. You can then present these end results in your case study.

7. How has the relationship with the client been since completion of the project?

Maintaining a strong business relationship with the customer even after provision of the service shows that your company takes customer satisfaction seriously and cares for the needs of its clients.

8. Did anything that you did not expect happen during the process?

This question seeks to uncover any unique interactions that your company had with the client. There may be experiences your staff gained that can be crucial when presenting your case study in a compelling manner to potential clients. Reflecting on unforeseen events can also improve the level of services your company provides.

Discover how to use buyer personas

B2B Customer Experience

4 Strategies For Improving Your B2B Customer Experience

Customer experience (CX), involves these three key elements: people, process and technology to understand, anticipate and deliver exceptional personalized experiences. The simple truth is that the core driver of consumer behavior isn’t product features or price, it’s perception.

Today, B2C, B2B, and customer experience are all blending together. Each is important for making your brand sell, but the experience has become one hot button in the last year. It even has its own summit this May in Denver.

Here are four key ways to improve your B2B customer experience.

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5 Cool Things You Can Do With Customer Feedback

Akshaya Venkat | Entrepreneur | October 16, 2015

Time was when getting feedback from a customer was a process so complex, it was akin to getting blood out of a stone. Thankfully, we don’t live in those times.

Today, not only is feedback nothing more than an email away, but customers actively come to you with suggestions and ideas. In fact, theylove sharing their insights with you because they understand that the more feedback they give, the better your product becomes. Read more

iCloud, iPad, and Seniors

How The Apple iPad and New iCloud Can Connect More Seniors

Research continues to show the positive, life-enhancing effects that the Internet can have on senior adults. Beyond just staying in touch with family and friends, going online provides seniors with an interactive outlet to the world – and studies show that it can also provide a myriad of health benefits. For example, increasing personal communications can decrease feelings of depression and isolation, as well as stimulate the brain and enhance cognitive abilities.
Today, seniors access the Internet via their computer for a variety of things, from researching information and keeping up with modern culture and society, to socializing, watching videos and sharing pictures. Being active online can ultimately enrich their lives by connecting them to their families and the world around them. Read more