healthcare marketing agency

5 Key Healthcare Marketing Strategies to Implement in 2020

As a healthcare organization, you may know that you have a product or service that fulfills a pressing need; however, that doesn’t mean that patients will simply find you. You will still need to market your healthcare business effectively; in order to spread awareness of your organization and what it is that you have to offer. Because there are so many healthcare options out there for patients to choose from, your marketing strategy is even more important to your success. With that in mind, the following are five key healthcare marketing strategies that you should implement this year:

1. Focus On Local SEO

A lot of people will search for the closest healthcare practice to them if they have a pressing medical need. Even if they have some time to find several different healthcare practices and to compare them, they will often choose the one that is closest to them. You’ll want to make sure that your healthcare business can be found by such patients, which is why you should focus on local SEO. Optimizing for local SEO means that it will be easier for potential customers in your area to find you via search. To strengthen your local SEO, you should do the following:

  • Submit your NAP – Make sure that you submit your NAP (name, address, and phone number) to numerous local directories. Yelp or Zocdoc, would be good examples of where to start.
  •  Set up Google My Business account – A My Business account on Google will allow you to submit your NAP along with other business information, such as a description of your services, a link to your website, photographs and more.
  •  Encourage reviews – Encourage your patients to leave positive online reviews. When researching nearby healthcare practices or facilities, people will often check online reviews before making a decision.
  •  Optimize for mobile use – Because most local searches are performed on mobile devices while users are out and about, it’s important that your website is properly optimized for mobile use.
  •  Create local-based content – Create content for your blog that’s relevant to your area and use local keywords wherever appropriate (such as the name of the town or neighborhood you’re located in).

2. Use Social Media To Build Your Brandhealthcare marketing strategies 2

Building your reputation is key to attracting more long-term customers. Establishing and maintaining a presence on social media is a great way to do that. Social media allows you to engage directly with your target audience, whether it’s by posting links to helpful healthcare-related content (including your own), answering questions that followers have about your services or products, asking followers for feedback, and more. As you continue to engage with people through social media, you will build trust and awareness. If done effectively, people will begin automatically looking for your healthcare practice or business when they’re in need of healthcare products or services instead of doing basic Google searches.

3. Keep Patients Engaged With Email Updates

Staying on the top of mind, is important. If your existing patients forget about you, you could lose them to a competing practice. Not to mention that some patients may not stay up to date when it comes to scheduling routine appointments. Email is one of the best ways to keep your current patients up-to-date and to remind them about scheduling appointments if it’s time to do so. You can also use email marketing to inform customers about new healthcare services or products that you’re offering.

4. Attract More Patients Using PPC Advertising

PPC ads are a great way to attract new customers. The way they work is simple. You bid on a keyword. When somebody performs a search using that keyword, there’s a good chance your ad will show up on their SERP (search engine results page). You will then only pay for the ad if that person clicks on the ad. Using relevant keywords (such as keywords that are location-based and describe specific services or products), you can make sure that your ads are attracting potential customers in your area. You can use your PPC ads to promote new products and services. Making PPC advertising one of the most flexible healthcare marketing strategies available.

5. Create And Publish Relevant Content

Create content centered around healthcare-related topics that are relevant to your business. Afterward, publish that content on a website blog regularly. Not only is this a great way to attract organic traffic via Google, but it will engage readers and help to build your brand authority. The greater your authority becomes, the more your reputation within your industry will grow, thereby helping to increase brand trust.

Knowing how to market your healthcare organization is critical to attracting more patients and growing your business. These are some of the healthcare marketing strategies that will help you to attract more patients and that will help put you in the best position to compete with other healthcare businesses in your area.

17 SEO Myths
New call-to-action
Marketing Podcast 2

10 Best Digital Marketing Podcasts in 2020

Marketing strategies constantly change and evolve every year. Therefore, it’s important that you stay up to date on all of the best digital marketing podcasts, and latest marketing trends. Doing so can give you good ideas on how to improve your marketing strategy. So that it doesn’t grow stale. While keeping up with the latest marketing trends may seem like a challenge, it can be easier if you know where to look — or listen. Podcasts are becoming an incredible resource for all kinds of information, especially when it comes to online marketing. The following are ten of the best digital marketing podcasts that you should be sure to check out: 

1. Duct Tape Marketing

Duct Tape Marketing is a podcast that has been around for the better part of a decade. The podcast covers a number of digital marketing topics. From organic SEO to word-of-mouth marketing and more. Likewise, host John Jantsch, brings well-known guests onto his podcast. Including the likes of John Lee Dumas and Neil Patel. As a result, these conversations contain helpful advice for interested listeners. Moreover, Duct Tape Marketing is particularly useful for beginner and medium level marketers.  

2. Marketing School 

The Marketing School podcast is unique in that it’s a daily podcast that’s only ten minutes long. Easy to consume and a great way of obtaining helpful advice. Considering that the hosts are well known for their marketing acumen (it’s hosted by Neil Patel and Eric Siu), Marketing School is well worth tuning into eveBest Digital Marketing Podcast 1ry day. 

3. The #AskGaryVee Show 

Gary Vee is a New York Times bestselling author, motivational speaker, and entrepreneur who gained popularity with his YouTube series. Consequently, his podcast, the #AskGaryVee Show, is a spin-off of that series. Going over lots of marketing tips as well as diving into emerging marketing trends. Gary Vee also answers questions that his listeners submit. As a result of using the #AskGaryVee hashtag on every podcast. 

4. Marketing Scoop by SEMrush 

SEMrush is known for their knowledge of digital marketing. As a result, they launched their podcast to help share this knowledge in an easy-to-digest way. The first season focuses mostly on SEO and PPC. Their second season covers news, trends, and discussions with industry leaders. All of which focusing on content marketing, SEO, and more. Some of the guests in the past have included Jim Banks, Barry Schwartz, and Larry Kim. 

5. Everyone Hates Marketers 

Everyone Hates Marketers was launched by Louis Grenier, the Content Lead at Hotjar, back in 2017. His goal was creating a podcast, that would help inform listeners on how to market the right way. Similarly, encouraging them to avoid manipulative tactics. Which included, interviewing successful marketers who avoid using “buzzwords” and focus on telling the truth.  

Similar Article: Types of Digital Marketing Strategies Your Business Should Use

6. The Mad Marketing Podcast 

The Mad Marketing podcast is hosted by Marcus Sheridan, one of the partners of HubSpot, and the founder of River Pools and Spas. The podcast focuses mostly on SEO and content marketing and is a great resource on those topics. It’s an easy listen as Sheridan is a entertaining host. Incorporating personal stories from his career into his podcasts. 

7. Marketing Over Coffee 

Marketing Over Coffee, hosted by Christopher S. Penn and John Wall, focuses on the latest digital marketing tactics and techniques. As a result, this weekly podcast is an excellent way to stay up to date. Conversations ranging from social media marketing and email marketing to copywriting and SEO marketing.  

8. Seeking Wisdom  

Seeking Wisdom is a podcast created by Drift. Featuring conversations, between David Cancel, the CEO of Drift, and Dave Gerhardt, the host. Each podcast spending about 20 minutes on a conversation between the two men over coffee. Leadership principles and the process of building Drift, are among some of the discussed topics of the podcast.  

9. Growth Marketing Toolbox 

The Growth Marketing Toolbox is a podcast hosted by Nicholas Scalice from Earnworthy.  Focusing on exploring the newest marketing tools and technology being used within the marketing industry. Similarly, Scalice himself is an expert in landing page design, conversion optimization, and A/B testing. In short, this a podcast is worth listening to.

10. The Marketing Companion 

The Marketing Companion is hosted by Mark Schaefer and Tom Webster, combining over 50 years of shared marketing experience and expertise. It’s an on-demand podcast that is incredibly entertaining. Having seven years worth of podcasts currently available, there’ll be plenty to listen to. 

In conclusion, these are some of the best digital marketing podcasts available. Retaining insightful and invaluable information when it comes to finding ways to improve your own marketing strategy. 

  25 Website Must Haves For Driving Traffic, Leads & Sales
market research strategies

7 Market Research Strategies You Should Implement

When it comes to market research strategies, the more you know about your target audience, the more effective they will be. The biggest mistake you can make is assuming you know who your audience is and that you understand what their needs are without doing the proper market research. Not only could you be mistaken, but audiences evolve over time. This means that even if you do have a firm grasp of who your audience is at the moment, this can change in the future. It’s why you need to continuously do market research so that you can keep up with who your audience is. With that in mind, the following are seven market research strategies that you should use to better understand your audience and what their needs are:

1. Send Out Customer Surveys

One of the easiest ways to collect information about your target audience is to send out surveys to your customers. Basic NPS surveys can give you a good idea of what they think about your products and services and give you more detail about what they liked and didn’t like. This will give you a better understanding of whether you’re meeting the needs of your audience or not.

Of course, NPS surveys aren’t the only type of surveys you can use. They are certainly helpful and easy to complete, but you might want to consider sending out surveys through the mail, asking website visitors to do more in-depth surveys on your website, or even performing telephone surveys.

2. Perform Customer Interviews

Contact customers and request personal interviews. These can be in person or over the phone. When performing a personal interview, make sure that your questions are unstructured and open-ended questions. When you first contact a customer, do so with the intention of scheduling an interview in the future and not performing one on the spot as they are more unlikely to do this. Incentivizing a customer to take the time to do an interview may be a good idea as well, just make sure that by doing so, you’re not affecting how they answer your questions.

3. Hold A Focus Group

A focus group can be an excellent way to find out what customers think about your brand. During a focus group, a moderator will ask a series of scripted questions to a group of customers at a neutral location. The conversations that take place are videotaped so that you can review them and learn about what your customers think.

4. Observe Your Customers

It’s worth noting that customers may give answers in focus groups, interviews, and surveys that conflict with their actual behavior. It’s why you should consider observing customers in action. You can do this by recording customers in your store to see how they behave. Also, try inviting customers to try out products or services and record them (with their permission of course) so that you can see how they interact with your product in person.

Similar Article: Simple Ways that Small Businesses Can Use Data to Build Better Customer Relationships

5. Monitor Your Competition

You can learn a lot about your audience by reviewing what your direct competitors are doing. Routinely check out the content they’re posting on their website, their press kits, their advertisements, and their social media activity. Doing so can provide you insight into how they are positioning themselves and what kind of audience they are targeting and engaging with. This should also provide you with some useful information in the form of what their weaknesses and strengths are that you can apply to your own marketing efforts.

6. Monitor Discussions About Your Brand

Customers will often talk about your brand without you even realizing it. You can use a variety of tools to track mentions across social media channels. This allows you to identify when people are talking about your brand and what they’re saying about it. You could even join in on conversations to ask people follow-up questions to their comments.

7. Join A Trade Association

Joining a trade association can be quite useful. It provides you with access to information about your industry, making it easy to keep up with the latest trends and market shifts. Not to mention that you’ll have access to networking events and conferences. There, you can glean all kinds of information about both your industry and your audience.

By better understanding your audience, you will be able to keep up with their needs and improve your products and services to meet those needs. Use these seven market research strategies to stay up to date with who your audience is and how their needs are evolving.

30 Greatest Lead Generation Tips
customer experience vs user experience

Customer Experience vs User Experience: Understanding the Difference

When it comes to building your website and providing the best possible customer service, it’s all about creating a positive experience that will help increase conversions, retain customers, and improve your brand reputation. You may refer to this experience as the “customer experience” or the “user experience”. However, these two types of experience are not actually the same thing. Knowing the differences between the two is very important. This is because by knowing the differences between customer experience vs user experience, you will be able to improve both.

What Is User Experience?

The user experience refers to how people interact with your product or service and their experience with it. For example, how a visitor interacts with your website refers to their user experience. If your pages load slowly and they leave without visiting more pages, then they had a bad user experience. However, if they spend a long time exploring your site’s different pages and engage in several ways, such as by filling out a form and signing up to an email list, there’s a good chance that they had a positive user experience.

Improving The User Experience

To improve your user experience, you need to focus on the four user experience elements: value, usability, adoptability, and desirability. Consider these four elements in the context of a website and how they affect the user experience:

  • Value – Does your website provide value to the user? If it’s nothing but advertisements for your products and services, then it probably doesn’t. However, a website full of informative and helpful content that is relevant to your brand and the user’s needs does.
  • Usability – How easy is it to use your website? For example, is your content organized so that visitors can find it easily? Do you have links to the major pages of your site clearly marked on your home page? Is it easy to contact you through your website? If your website isn’t easy to use, visitors will become frustrated, resulting in a poor user experience.
  • Adoptability – How easy is it for visitors to start using your website? Do pages load quickly? Is your website optimized for mobile devices? If they can’t even begin to use your site, their impression of your business will turn negative.
  • Desirability – How engaging is your website? If you have content that’s relevant and informative but has poor presentation, it’s not going to be very engaging. You can improve desirability by creating a variety of different content, using images and using an engaging personality in your writing.

Although these four elements are described in reference to a website, they can be used for any product or service.

Check out these 4 Tips for Leaving Lasting Impressions on Customers

What Is Customer Experience?

Whereas user experience refers to the experience using a product or service, the customer experience refers to the experience interacting with your brand as a whole. For example, this could include exploring your website, signing up to an email newsletter, downloading several eBooks, speaking with a sales associate, making a purchase, then continuing to engage with your brand post-purchase. Basically, the user experience factors into the overall customer experience.

Improving The Customer Experience

The following are some major elements that make up the customer experience:

  • Your customer serviceCustomer service includes any direct interactions users have with your brand, such as through a live chat feature, email, phone, text or social media. Your customer service reps need to engage in a friendly and helpful way, whatever channel they’re on. Remember that customer service doesn’t stop after you make the sale.
  • The sales process – The sales process should be convenient and painless for the user. Any issues they have, whether it’s with checking out, trying to use a promotional coupon, pricing issues and more, can hurt the customer experience.
  • Your marketing efforts – How you market your products and services to a user affects their customer experience. If they find that your attempts to engage them are overly promotional or not relevant to their needs, they may become annoyed. That’s why it’s important to know who your audience is and only engage in a relevant manner.
  • The user experience – The user experience with your product or service has a big impact on their overall customer experience.

One thing to keep in mind — a customer might have a good user experience with your product, but that doesn’t mean they’ve had a positive customer experience. For example, they can like your product but dislike the quality of your customer service. Because of this, it’s important that you focus on providing both a positive user experience and overall customer experience.

Understanding the difference between the customer experience vs user experience will allow you to improve both. By thinking that they’re the same, one or both are likely to suffer. Although they differ, the two work together to improve the customer’s overall experience.

30 Greatest Lead Generation Tips
internet marketing strategy

5 Ways to Update Your Internet Marketing Strategy in 2020

The end of the year is quickly approaching. This means that you should take time to review the progress of your marketing efforts this year. You should also think about adjusting your internet marketing strategy and improving upon it. Even if your internet marketing strategy was successful this year, there are always ways you can improve. This is especially true when you consider how quickly internet marketing evolves and changes. With that in mind, the following are five ways that you should consider updating your internet marketing strategy for next year:

1. Update Your Web Design

Your web design has a big impact on whether visitors will stay on your website and continue to explore. The thing is, many businesses don’t update their web design for years. What might have been considered a cutting edge web design three or four years ago may be significantly outdated now. Your website should be easy to read and easy to navigate on both desktop and mobile. As a result, modern web designs tend to go with a cleaner, more minimalistic approach. Take a look at the websites from some of your competitors or from other businesses within your industry to see what they’re doing. If it’s been more than a year or two since you last updated your web design, there’s a good chance that it could do with a few improvements.

2. Personalize Your Email Marketing Efforts

Email marketing might be an old internet marketing strategy, but it’s certainly not an outdated one. Email marketing is one of the most cost-effective ways to not only nurture your leads, but to continue building relationships with existing customers. Be sure to segment your email lists based on the personal data and user behavior data you have access to so that you can personalize your emails more effectively. The more personalized your emails are, the more relevant they’ll be.

Check out our article: Email Opening Lines That Actually Work

3. Make Better Use Of Social Media

A lot of companies have social media pages, but they don’t do anything with them. Use your social pages to your advantage. Link new content to your social pages. Encourage conversations about your brand or your industry by asking your followers questions. Contribute to conversations that are relevant to your brand. By engaging with your followers, you build brand trust.

While using social media to engage with your followers should be a priority, there are other ways that you can take advantage of social media as well. For example, find influencers within your industry and connect with them. Building relationships with influencers can expose you to even bigger audiences and can help to boost your reputation.

4. Create New Content

New forms of content catch on quickly. Because of this, don’t limit yourself to just writing blog articles. While you should certainly continue with your existing content marketing tactics if they’re working for you, you should also look to vary your content. For example, if you haven’t started creating video content yet, then there’s a good chance you’re already falling behind the competition. If you don’t have the resources to create high-quality video content, consider recording podcasts.

Creating new content in a variety of formats will help to extend your reach and will go a long way towards building your brand authority. You may even want to source some of your content from your users. Consumers often connect more with user-generated content, after all. You can do this by holding contests on social media and awarding prizes to the best user-generated content (such as the best picture submitted on Instagram or the best video on YouTube).

5. Continue Finding Ways To Improve SEO

One of the most common online marketing mistakes people make is to assume that once they optimize their content for SEO, that they no longer have to worry about it. However, SEO optimization should be continuous. You should continue doing keyword research in order to optimize new content that you publish. You should monitor your page speed and improve it when it slows down. Also, work on off-page SEO, such as earning backlinks from respectable sources (such as by getting influencers to share links to your content). Remember that SEO isn’t just about optimizing your website. Your SEO strategy will only improve if you compliment it with your content marketing and social media strategies.

When it comes to your internet marketing strategy, it’s important to take note of what worked and what didn’t at the end of every year. Focus on improving marketing efforts that you feel fell short of expectations or of the goals you set. Even if you’re happy with how your marketing strategy performed, look for possibilities for improvement. As such, keep these five ways to improve your internet marketing strategy in mind for 2020.

The Rising Importance of Voice Search Marketing

Search marketing has long been a primary focus in the marketing strategies of many businesses. A good search engine optimization (SEO) strategy can help increase your website’s exposure and bring in more organic traffic from search engines. However, as technology has advanced, search engines have as well. Keywords are not the only way that users perform search queries anymore. Voice search is quickly becoming a priority for search engines, especially with the rising popularity of virtual assistants, such as Alexa and Siri. As such, you will need to adapt your search marketing strategy to include a voice search strategy.

Why is Voice Search Marketing So Important?

Voice search makes searching the web much more convenient for customers. It takes far less time to ask a question vocally than it does to type it into a search bar. Voice search isn’t perfect, but it has improved significantly year by year and will only continue improving. It’s estimated that 65 percent of consumers between the ages of 25 and 49 use voice search-activated devices at least once a day. It’s also estimated that roughly half of all searches will be voice searches by next year.

On top of this, mobile optimization has become a must as a result of Google’s decision to rank pages based on the mobile version of a site instead of the desktop version. While typing in search queries on a computer is relatively easy, it’s more challenging on a smartphone, which is why consumers generally use their phones for voice search more often. By optimizing for voice search, you’ll be optimizing for your mobile audience as a direct result.

Tips On Optimizing Your Strategy For Voice Search

The following are a few essential tips on how to optimize your search marketing strategy for voice search:

  • Use language that sounds natural

    Voice search allows users to speak like they do in their daily lives. This means that the language being used to perform search queries is going to be more natural. When writing content, write using natural language and avoid sounding overly formal, if possible. This greatly improves your chances of being matched to their voice search query.

  • Use questions throughout your content

    Try to incorporate questions that users might have as part of your content. Many businesses are formatting their content’s headers as questions. This will help improve the chances of your content being matched with user voice search queries. For example, if they ask, “How do I get a wine stain out of my carpet?” and you have the header, “How do you get wine stains out of your carpet?” in a blog post on stain removal methods, your post is more likely to come up.

  • Consider user intent

    You can’t solely focus on keywords and hope that they will match. You have to consider the intent of the user in order to write high-quality content that’s relevant to their needs. Doing so will allow your content to be inherently optimized for voice search.

  • Use long-tail keywords

    When a user types in a query on Google, they tend to type in as little as possible. For example, if they are looking for a local plumbing service, they will likely type in “plumber” or “plumber” + their location. However, when performing a voice search, they will say something like, “I need a plumber near me in Detroit.” It’s more convenient to speak longer sentences than to type them. However, this means that you should focus on long-tail keywords more than single-word or small phrase keywords.

Learn more about keywords and SEO: Are Keywords Still Required To Increase SEO Rankings?

  • Make sure your site is mobile-friendly

    Because voice search is primarily used on mobile devices, you need to make sure that your website is mobile-friendly. There’s no point in attracting leads through voice search if they’re going to leave your site immediately because of a lack of responsiveness. Use responsive design to ensure that your site displays properly on small screens. Make sure your website loads quickly as well.

  • Optimize local SEO

    A large number of voice searches are going to be local. Customers who are out and about will perform voice searches while they are doing other tasks as they search for a specific business in their area. By optimizing for local search, you’ll not only have a better chance at attracting such customers, but you’ll be able to provide instant results so that they don’t necessarily need to visit your site. Submit your NAP (name, address, phone number) to local listings and set up a Google My Business listing to optimize for local SEO.

It’s no secret that voice search is the future. Begin optimizing your website for voice search marketing today or you’ll find yourself falling behind the times — and your competition — as a result.

A GUIDE TO EFFECTIVE MOBILE MARKETING TECHNIQUES

5 Tips on How to Market to Gen Z

When it comes to marketing strategies and marketing trends, millennials receive a great deal of attention these days. However, they are not the only generation that businesses should focus on. Generation Z already has buying power, and it won’t be long until they overtake the Millennial generation as the largest generation. In fact, anyone born after 1996 is considered part of Generation Z, which means that there have already been five years worth of Gen Z adults that you should be marketing to. The following are five tips to take note of on how to market to Gen Z.

1. Stand For Something

While focusing on how your products and services fulfill the needs of your customers is important, it will be difficult to stand apart from the crowd when it comes to getting Gen Z’s attention. They were raised on the Internet, so doing research and finding solutions to their problems is second nature to them. They have no trouble finding multiple options. In fact, the options are practically limitless for them. Consequently, they care more about what a brand stands for.

Gen Z is more aware of environmental, socio-economic, and political issues at their age than arguably any other generation. They look for brands that are eco-friendly or support their political views. This means that you can’t remain neutral. Stand for what your company believes in and you’ll be more likely to gain the support of your Gen Z audience.

2. Focus on earning brand loyalty through engagement

Gaining a new customer is far more difficult — and more expensive — than retaining an existing customer. This means you should focus on building brand loyalty among Gen Z customers. The best way to do this is by engaging with them in a meaningful and authentic way. The challenge lies in the fact that Gen Z is much less brand-oriented. They are more likely to become loyal to your company as a result of how you interact with them than any other tactic (such as offering loyalty rewards).

First of all, don’t push your products on them. When engaging with Gen Z customers, make sure it’s a two-way street. Listen to what they say. Don’t use sales jargon and don’t lie. Be personable. Offer them opportunities to participate, whether it’s by hosting brand-sponsored events, allowing them to submit ideas or feedback, or even letting them contribute content.

Explore more about How Businesses Are Using Brand Ambassador Programs To Increase Brand Awareness And Trust

3. Emphasize Mobile Marketing

Most of Gen Z won’t remember a time when they didn’t use mobile devices, such as smartphones or tablets. A survey published by IBM indicates that Gen Z prefers using their smartphones over other devices by 75 percent. Take advantage of this by making sure your website is mobile-friendly and that you employ mobile marketing techniques. You may want to develop an app to improve their user experience on their smartphones even more.

4. Understand How They Use Social Media

When it came to previous generations, figuring out social media wasn’t that difficult — everyone was on Facebook and Twitter. While Gen Z still uses these channels, many prefer other platforms. Channels like Facebook aren’t popular with younger consumers because of the fact that they are more family-oriented. Gen Z is more interested in visual-based social media channels that allow them to engage in a more personal way with others and that provide a creative outlet. With that in mind, it’s no surprise that Snapchat and Instagram are the two most popular channels among the Gen Z crowd.

5. Invest In Influencer Marketing

Even though certain tactics, such as Google and Facebook Ads, can still be effective, Gen Z tends to respond more to influencer marketing. Influencers on platforms like Instagram have huge amounts of sway with their followers. Their significance makes them a great tool for promoting your products and services to a younger audience that’s relevant to your brand.

Keep these five tips in mind when marketing to Gen Z. While many members of Gen Z aren’t adults yet, we know more Gen Z individuals will become adults in the coming years. As such, they should be the generation that you focus more of your marketing on, which is why learning how to market to Gen Z is so important. Get a head start on your competition by beginning to tailor your marketing efforts to the needs of Gen Z now.

Learn To Use Social Media To Find New Leads
what is brand strategy

Long-term essentials: What is a brand strategy?

The term “brand” gets thrown around a lot these days. When people think about a brand, they often think about the name of the company and its logo. For example, Nike and its swoosh. However, these are just elements of their brand. Your brand encompasses much more than just your name and logo. Your brand is about your unique selling proposition, what your company stands for, how you engage with consumers, and more. As a result, you’re going to need to create a brand strategy. What is a brand strategy? A brand strategy involves building your brand identity and reputation as well as increasing brand awareness. A good brand strategy will consist of the following eight essentials:

1. Establish Your Brand Strategy Goals

Without goals, a strategy isn’t a strategy. How are you supposed to measure the performance of any of your branding efforts if you don’t have any goals to measure them against, after all? As such, you need to establish clearly defined goals at the outset. These need to be long-term goals. What are your main business goals? Do you want to reach a new audience? Do you want to be an industry leader? Your brand strategy will vary based on what your main goals are — and while every company’s goal is to “make money,” you need to get a little more specific than this.

2. Maintain Brand Consistency

In order to increase brand awareness, you need to strengthen your brand identity. One of the most important elements of a strong brand identity is consistency. All of your branding efforts need to be consistent across all platforms. If your tone is generally somber (for example, if your company provides funeral services or sells anxiety medication), then posting wacky memes or pictures of cats onto your Facebook page isn’t going to be consistent with your brand. Doing so will only confuse your audience, especially if they jump from one platform to another. For instance, if they’re on your Facebook page and they decide to visit your website and your branding isn’t consistent, they’ll be unsure as to whether they’re in the right place. A lack of consistency causes doubt into what your company is and does, which is not going to help you retain your audience or capture new leads.

The key to maintaining brand consistency is to maintain the same tone and to always keep your message in mind. All of your branding efforts should align with that message. Even the aesthetic of your brand needs to remain consistent. You can’t just have different logos or different color schemes for each platform you use. Consistency is important because it helps to contribute to brand recognition, which is vital when it comes to building customer loyalty.

Learn more about brand development: Why Brand Development Matters and How it Works

3. Avoid Short-Term Brand Building

While getting immediate results would be nice, you don’t want to sacrifice long-term brand building for short-term results. Successful brands take years to build and require continuous work and consistency. It can be easy to lose focus of your long-term goals when you see other companies implement branding tactics that appear to be successful. Just because it works for one company doesn’t mean it will work for you — especially if what they’re doing doesn’t align with your goals. For example, one brand might put out a video that goes viral. Creating a similar video does not guarantee similar results, especially if it’s not in line with your existing branding efforts. You should also be careful about following the latest trends within your industry. Many branding trends are often short-term tactics that may hurt your long-term strategy.

4. Create An Emotional Connection

Branding isn’t just about putting information about your company out into the world in the hopes that consumers remember why your product or service is the best one available. Consumers don’t always use rational thought to justify their purchases, after all. It’s why you need to engage consumers on an emotional level. Not only are they more likely to purchase products from a brand that they can relate to emotionally, but they are more likely to be loyal as a result. The reason behind this is simple: humans have an innate need to belong and to feel a connection.

When building your brand, you need to figure out how you can foster such an emotional connection. It’s why you need to make sure your branding efforts engage consumers on a personal level. Many businesses employ a more informal marketing strategy as a result as its easier to connect to. Developing a brand personality or even putting a face behind your brand makes it easier for audiences to connect to you as well. Take, for example, Apple’s commercials in which a young actor wearing casual clothes and speaking in a friendly, informal manner represented Apple, while an older actor dressed in a suit with a more formal demeanor represented Microsoft. Apple used these commercials to connect to their younger audience, essentially showing younger, hipper consumers that they were just like them.

5. Involve Your Employees

One of the most important ways to maintain brand consistency is by involving your employees. You’ll want to make sure that everyone is on the same page when it comes to the tone and message of your brand. For example, if you’re pushing a more informal and playful tone on your social media pages, then you’ll want your customer service reps to follow that tone. The last thing you want is for someone who follows your brand on social media to call your company only to speak with someone who is incredibly dry and informal. This lack of consistency may not fool consumers, but it will hurt your ability to build brand loyalty.

Consumers are expecting a certain kind of experience and engagement as a result of your branding and if they don’t get something similar when actually interacting with your employees, they will likely be let down. It’s why you should make sure that your employees understand your message, goals, and tone so that they can accurately represent your brand when speaking or engaging with consumers, whether it’s over the phone, via email or online chat, or even in your physical location.

6. Reward Loyalty

Customers who have already showcased loyalty to your brand can help strengthen your brand. Such customers will often go out of their way to recommend your brand to others, whether it’s by writing reviews, providing testimonials, or simply recommending products and services to friends and colleagues over social media. There is nobody consumers trust more than another consumer. That is why you should turn to these types of customers to act as brand ambassadors on your behalf.

Reach out to customers who have made multiple purchases with a personal thank you note. Ask them to write a review for you. Thank them for any reviews that they have written. Engage them on social media. You can even reward their loyalty with something like a discount or a special offer. These kinds of efforts don’t go unnoticed and will help to further encourage their loyalty. Making such efforts in public (such as on social media) can help highlight your relationship with your best customers, which will strengthen your brand’s reputation and entice other consumers.

7. Track Your Competitors

Your competition is likely targeting the same audience you are. It’s why it’s worth your effort to keep an eye on what they’re doing to build their brand. While you don’t necessarily want to copy their ideas and tactics (remember, short-term tactics may not benefit you in the long run if they don’t align with your goals), you do want to track what their strategy is and whether or not their tactics prove to be effective. This can help you identify tactics that work and to figure out why they worked or didn’t work. This information can be incredibly beneficial for your own branding strategy since it can allow you to avoid certain pitfalls.

You can also track your competition by following what consumers are saying about them. You can see what positive things people are saying about your competition and use that information to your advantage. Negative comments can also be helpful as they can allow you to address a need your competition isn’t addressing. For instance, if you notice that consumers are complaining because a competitor is difficult to get a hold of, you can make sure that this won’t be the case for you by offering various channels of communication to your audience.

8. Be Flexible

While you don’t want to jump on the latest branding tactics just because they’re trending, you do want to remain flexible. For example, your branding goals may end up changing over time, so you’ll want to adjust your branding strategy accordingly. Additionally, some short-term branding tactics may actually align with your goals and could benefit your long-term strategy. You shouldn’t be afraid to deviate from your existing strategy in order to adopt such tactics. Flexibility is important to your brand’s continuous success.

 

No brand strategy is the same, nor should it be. Your brand strategy should align with what your goals are. However, these are eight essential tips to keep in mind when creating your brand strategy. Just remember, don’t expect overnight results. Building your brand is a long-term strategy that never ends — you should continue to build your brand even as you gain success. While consistency is important, change is inevitable, whether it’s your products and services that change, your customers that change, or your market that changes.

buyer persona guide for business

Using Organic Marketing To Reach Your Audience

There are many ways to go about marketing your business. Paid marketing (such as through the use of Google AdWords or Facebook Ads) can be effective, but there’s only so much you can do with it, as it’s more short-term oriented. You’ll want to implement more organic marketing strategies. Organic marketing is a way to generate more traffic to your website in a more natural, unforced manner. Additionally, anything that you don’t directly spend money on can be considered organic. Of course, it’s worth noting that all marketing costs money in one way or another. However, there are a lot of benefits to using organic marketing that go beyond the cost.

Reasons to Implement Organic Marketing

There are two major reasons why you should implement organic marketing into your marketing strategy. First of all, it’s a more long-term strategy than any paid marketing strategy is. The efforts you make executing your organic marketing strategy can help drive traffic to your website for a long time to come. They can also go a long way in helping to strengthen your brand identity and build up your brand reputation, both of which will have positive long-term effects as well. Finally, organic marketing gives you the opportunity to learn more about your customers and to better understand what their needs are. This is something that cannot be discovered via paid marketing, which is completely one-sided.

Learn about another type of marketing: Why Inbound Marketing Solutions Are Integral To Your Success

How You Can Make it Work

The following are a number of different tips on how to implement organic marketing successfully.

  • Make sure your website is engaging

    Your website is usually what will convince potential leads to further engage with your brand. Make sure it’s user-friendly, meaning that it’s easy to read, easy to scan, and easy to navigate. In addition to your homepage, consider creating an about page, a testimonial page, a contact page, a blog page, and an FAQ page. You may want to implement a chat feature as well so that visitors can interact with you whenever they want to.

  • Create evergreen content

    Evergreen content is content that will never grow out of date. For example, an article about how to save money will always remain relevant for a financial advisor’s website. Evergreen content will continue to be of use to visitors, which means it will organically attract new leads over time.

  • Use hashtags

    Hashtags make it easier for people to find your content on social media and also shows consumers that you’re up to date on trends and current events.

  • Build relationships with social media influencers

    Social media influencers can unlock the doors to large audiences that you haven’t reached yet. Find the influencers in your industry and engage with them on social media.

  • Engage with followers on social media regularly

    Always respond to commends or feedback that people leave on your social pages, even if they are negative. This will greatly help your reputation and shows people that you care and that your social media presence isn’t just for show. Keep in mind that engagement isn’t just about posting content — it’s about listening to what your customers have to say. Ask questions and respond to concerns in a timely manner.

  • Contribute to social media discussions

    Look for groups, communities, and conversations occurring across social media concerning not just your brand, but your industry as a whole. Engage with these conversations. Doing so will naturally get your name out there and will generate interest in your brand (as long as you have worthwhile things to say, of course).

  • Use local SEO

    One of the best ways to naturally attract local customers is by implementing a local SEO strategy. Use local keywords (meaning, geo-centered keywords) and generate content that’s relevant to your area. Submit your NAP (name, address, and phone number) to local directories as well. This will make it much easier for local customers to find you organically.

  • Find ways for customers to participate

    By finding ways for customers to participate, you create a more engaging experience for them. This can help build brand loyalty as well as generate more interest from new leads. For example, set up contests on social media. Something as simple as sweepstakes can be quite effective. For something a bit more engaging, consider photo contests on platforms like Instagram.

  • Request customer feedback

    Routinely ask customers for their opinions about your products, services, and brand. You can do this by asking visitors to fill out surveys on your site, sending out net promoter scores through email, or asking followers directly on social media.

Organic marketing does take some effort, but it’s less expensive than paid marketing tactics and will have a much bigger impact over the long term. These organic marketing tips should help you to drive more traffic and, eventually, generate more sales as a direct result.

Integrating Social Media & SEO Efforts For Enhanced Search Engine Results

5 Noteworthy User Generated Content Examples & Benefits

Content marketing is an essential component of any successful online marketing strategy. The success of your content marketing depends on a variety of factors. Your content has to be relevant, informative, and of high quality. However, it also has to be varied. Creating content takes a lot of effort and it can sometimes be a challenge to create content that’s both new and exciting. One type of content that you should focus on is user generated content. User generated content adds to your content’s variety and provides benefits. Before going into some user generated content examples, it’s important that you understand what those benefits are.

The Benefits of User Generated Content

The following are a few ways in which user generated content can benefit your marketing strategy:

  • Free content – Constantly creating new content is a challenge for any business. However, user generated content does it for you for free. For example, asking your audience to submit creative content such as artwork or stories relevant to your brand creates a positive experience for both parties. Also, free content can boost your SEO and your social media reach.
  • Build brand trust – Consumers are naturally skeptical about anything that businesses have to say to them. It’s why they tend to trust the word of other consumers more. User-generated content, such as brand hashtags, gives users the opportunity to share their positive feedback about your company in a more authentic form. The content comes from the consumer’s point of view, which means that they’ll be more likely to trust it.
  • Engage customers – Allowing your customers to create content for your brand is a great way to get them involved. Brand engagement lets customers participate directly in your marketing efforts, which also boosts brand loyalty. Engagement helps customers feel like they’re communicating with real people, rather than just a business.

Learn more about content creation from Stevens & Tate: How To Create Content For Each Sale Funnel Stage

5 User Generated Content Examples

Now that you know the benefits of user generated content, take a look at some examples of brands putting it into action:

  1. T-Mobile

    T-Mobile attempted to steal customers away from its competitors by offering to pay for the early termination fees charged by carriers for any customers who switched over. In addition to being a stellar unique selling proposition, it was accompanied by an excellent marketing strategy that focused on user generated content. They invited customers of other carriers to submit break-up letters that highlighted why they were leaving their existing carriers for T-Mobile. Not only were many of these letters hilarious, they also highlighted the weaknesses of their competition. Over 113,000 letters were written, resulting in close to 70 million social impressions.

  2. Warby-Parker

    Roughly five years ago, Warby-Parker launched a campaign in which customers were allowed to request five pairs of glasses online to try on at home. This allowed them to try the glasses, pay for the pair they liked most and send the others back. It was an effective way to promote their online store. Additionally, they encouraged participants to post photographs on line of them trying on the glasses. Customers then gave and obtained feedback from each other, thereby driving engagement between customers and their brand.

  3. GoPro

    GoPro uniquely allows users to capture incredible footage using small cameras that can be strapped to their heads. To highlight the GoPro’s capabilities, GoPro used the footage that their customers filmed using their products as part of their marketing campaign. It was such a successful endeavor that you can now find over 40 million results for the word “GoPro” on YouTube, and GoPro itself has almost 8 million YouTube subscribers.

  4. Adobe

    This popular design software company ran a campaign not long ago called the Art Maker Series. During the campaign, they asked their users to share the work they did using Adobe products. Adobe used this content to promote their software. The campaign was incredibly effective as it allowed Adobe to show off their software capabilities while providing exposure to talented designers.

  5. Starbucks

    Starbucks ran a similar campaign to Adobe in terms of highlighting the creativity of their customers. They did this by running a Twitter contest called #WhiteCupContest. The contest encouraged participants to draw on their white coffee cups and submit them. Starbucks used the winning cup as a limited edition reusable cup design. They received over 4,000 submissions in just three weeks. It was so successful that Starbucks ran several similar contests after that.

User generated content is a great way to develop more content and help build your credibility with consumers. It also encourages consumers to participate, thereby building brand loyalty. Hopefully, these five user generated content examples inspired you to encourage your consumers to help create content for your brand.

17 SEO Myths
New call-to-action