Companies often hold focus groups in order to get direct feedback about products, services, and even website experiences. The drawback to focus groups is that people often aren’t sure how to articulate what they feel about certain things. However, new biometric technology, such as eye-tracking software, has made it easier to determine exactly how someone feels about a website experience at any given moment–and they can allow you to do so without holding a focus group.
What Are Behavioral Biometrics?
Behavioral biometrics is a way to measure a user in a passive manner. This means that they don’t have to make specific gestures in order to determine who the user is. For example, a behavioral biometrics system might be able to identify a person by the way that they walk. Even the angle at which they hold their smartphone can tell us a lot . The use of mobile devices along with the recent spike in IoT (Internet of Things) devices has made behavioral biometrics systems much more useful than ever before.
How Can Behavioral Biometrics Improve Marketing?
Typically, behavioral biometrics exist for security reasons. However, marketers have realized that there is a lot of value to using these metrics to identify users. For example, they can greatly improve the user experience of a customer.
For instance, a behavioral biometrics software could identify the speed at which a user types in their password in order to log into their website account to make a purchase. This password may be available to a whole family. The speed at which the password is typed in can help identify which person in that family is logging on. This makes it easier to engage with them with appropriate messaging and offers. Basically, behavioral data can help personalize customer experiences. It can even further and improve predictive experiences.
5 Different Types
Keeping that in mind, the following are five different types of behavioral biometrics:
- – Anything directly created by a user, such as an email they sent or the text they wrote when using your chat feature, can be analyzed using authorship-based biometrics to create a unique identity.
- – Human-computer interaction-based biometrics refers to how a user interacts with computers and devices; for example, how they move their computer mouse, how quickly they type, how much force they use to press the keys, and more.
- – Indirect HCI-based biometrics measures common computer usage, such as how a user surfs the web, how they use certain software applications and more.
- – Motor skill-based biometrics refers to the measurement of a user’s movements to help identify them.
- – Purely behavioral biometrics refers to the measurement of behavioral traits that make it easier to identify unique individuals.
The more information you can gather from users about how they feel and what they are doing, the more you will be able to personalize your marketing efforts. Behavioral biometrics systems, like eye-tracking software, could have a big impact on your ability to do this in the future.