email marketing metrics

Email Marketing Metrics You Should Keep In Mind & What They Mean

Email marketing was one of the earliest forms of inbound marketing — and it’s continued to be one of the most widely used due to how cost-efficient and effective the strategy is. If you’re implementing an email marketing campaign, then it’s important that you keep track of certain email marketing metrics so that you can judge how your campaign is performing and identify what is and isn’t working so that you can make strategic adjustments as necessary. The following are some of the most important email marketing metrics that you should be following:

  • Click Through Rate – Click throughs refer to how many recipients are clicking the links in your email. The higher your click-through rate is, the more enticing your content was to your recipients. A poor click-through rate means that you’re not connecting with your readers.
  • Unique Opens – Unique opens refers to how many people open your emails as opposed to how many times your emails are opened. If you don’t have many unique opens, it means that your subject lines need work — or you may not be timing your emails properly and they’re getting buried in the inboxes of your recipients so that they don’t see them.
  • Forward Rate – A high forward rate is a good sign that you’re doing something right. It means you’re providing content that recipients believe is helpful and informative, which is why they are forwarding it to friends, family members, or coworkers.
  • Bounce Rate – A soft bounce means that the email address is valid but the inbox was full or the server was down. A hard bounce means that the email wasn’t valid. To avoid a high bounce rate, periodically update your email list and remove old addresses.

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  • Deliverability Rate – The deliverability rate refers to the percentage of emails that reach your recipients’ inboxes. Factors that could prevent your emails from being delivered include email addresses that don’t exist or no longer exist or emails that are being marked as spam.
  • Clicks Per Link – Click-through-rate only refers to how many times your links were clicked in general. Clicks per link is a more detailed metric, showing which links get more clicks.
  • Conversion Rate – A low conversion rate means that your content isn’t connecting or your calls-to-action aren’t effective.
  • Unsubscribes – The higher your unsubscribe rate is, the more likely it is that there’s something wrong with your email campaign. There are two potential causes for this — you may be sending out too many emails to the point where your recipients are unsubscribing because you’re filling up their inbox or the content of your emails isn’t relevant to your recipients.

Once you’ve launched your email campaign, it’s important that you track how it does. You can make adjustments to your email marketing efforts throughout the campaign, after all. If things aren’t working, you won’t want to just let it fail — you’ll want to right the ship. To track how your campaign is going, be sure to keep these email marketing metrics in mind.

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Terry Becker
Art Director at Stevens & Tate Marketing
Terry offers over 15 years experience providing web, video design/production and print, as well as marketing and advertising. Battle-tested with regard to client needs. Diversity and understanding in skill set, constant exploration of new technologies, and a passion for personal education. Proven competence and knowledge in the entertainment, healthcare, beauty, sports and real estate industries.