When it comes to marketing strategies and marketing trends, millennials receive a great deal of attention these days. However, they are not the only generation that businesses should focus on. Generation Z already has buying power, and it won’t be long until they overtake the Millennial generation as the largest generation. In fact, anyone born after 1996 is considered part of Generation Z, which means that there have already been five years worth of Gen Z adults that you should be marketing to. The following are five tips to take note of on how to market to Gen Z.
1. Stand For Something
While focusing on how your products and services fulfill the needs of your customers is important, it will be difficult to stand apart from the crowd when it comes to getting Gen Z’s attention. They were raised on the Internet, so doing research and finding solutions to their problems is second nature to them. They have no trouble finding multiple options. In fact, the options are practically limitless for them. Consequently, they care more about what a brand stands for.
Gen Z is more aware of environmental, socio-economic, and political issues at their age than arguably any other generation. They look for brands that are eco-friendly or support their political views. This means that you can’t remain neutral. Stand for what your company believes in and you’ll be more likely to gain the support of your Gen Z audience.
2. Focus on earning brand loyalty through engagement
Gaining a new customer is far more difficult — and more expensive — than retaining an existing customer. This means you should focus on building brand loyalty among Gen Z customers. The best way to do this is by engaging with them in a meaningful and authentic way. The challenge lies in the fact that Gen Z is much less brand-oriented. They are more likely to become loyal to your company as a result of how you interact with them than any other tactic (such as offering loyalty rewards).
First of all, don’t push your products on them. When engaging with Gen Z customers, make sure it’s a two-way street. Listen to what they say. Don’t use sales jargon and don’t lie. Be personable. Offer them opportunities to participate, whether it’s by hosting brand-sponsored events, allowing them to submit ideas or feedback, or even letting them contribute content.
3. Emphasize Mobile Marketing
Most of Gen Z won’t remember a time when they didn’t use mobile devices, such as smartphones or tablets. A survey published by IBM indicates that Gen Z prefers using their smartphones over other devices by 75 percent. Take advantage of this by making sure your website is mobile-friendly and that you employ mobile marketing techniques. You may want to develop an app to improve their user experience on their smartphones even more.
4. Understand How They Use Social Media
When it came to previous generations, figuring out social media wasn’t that difficult — everyone was on Facebook and Twitter. While Gen Z still uses these channels, many prefer other platforms. Channels like Facebook aren’t popular with younger consumers because of the fact that they are more family-oriented. Gen Z is more interested in visual-based social media channels that allow them to engage in a more personal way with others and that provide a creative outlet. With that in mind, it’s no surprise that Snapchat and Instagram are the two most popular channels among the Gen Z crowd.
5. Invest In Influencer Marketing
Even though certain tactics, such as Google and Facebook Ads, can still be effective, Gen Z tends to respond more to influencer marketing. Influencers on platforms like Instagram have huge amounts of sway with their followers. Their significance makes them a great tool for promoting your products and services to a younger audience that’s relevant to your brand.
Keep these five tips in mind when marketing to Gen Z. While many members of Gen Z aren’t adults yet, we know more Gen Z individuals will become adults in the coming years. As such, they should be the generation that you focus more of your marketing on, which is why learning how to market to Gen Z is so important. Get a head start on your competition by beginning to tailor your marketing efforts to the needs of Gen Z now.
Mark Beebe oversees all current clients. His secondary focus is leading the creative with original thinkers who provide innovative processes and insightful answers for clients’ marketing needs. His 30+ years has garnered the team to over 50+ national and international awards. As a partner, Mark, looks for unusual solutions to bring smart results and metrics to your bottom line.