Engaging your leads and building relationships with them is one of the most important aspects of successful inbound marketing. This becomes a lot easier when you have information about your leads that you can use to your advantage. Many marketers will take the information they gather from opt-in forms and surveys to segment their user lists using marketing automation so that they can target specific groups of their audience using more personalized content. However, segmentation doesn’t end here–you can also implement something called behavioral segmentation for even more insight into who your audience is. The following is a rundown that explains “what is behavioral segmentation?” and the benefits of implementing it.
What is Behavioral Segmentation?
While the information that you gather directly from your leads via opt-in forms and surveys (which can include things like gender, age, location, and other demographic information) is very helpful and can tell you a lot about them, knowing how they behave will give you insight into their needs that many of them can’t even provide.
The information that you collect in order to segment your users based on their behavior is exactly that–data on how they behave on your website. Different types of people will behave differently while exploring your website and engaging. By being able to identify how they are behaving (and taking into account their historical behavior on your site), you can tailor more personal content that targets them more effectively.
Benefits of Behavioral Segmentation
The following are 3 reasons why you should be using behavioral segmentation as part of your inbound marketing efforts:
1. Personalize your interactions more
The more you’re able to personalize your interactions (for example, sending an article that has tips on what kind of food you should feed your cat to a lead that actually owns a cat) is going to make it much easier to nurture your leads through the sales funnel. Personalization also includes knowing when to reach your leads and what channels to reach them on.
2. Predict and influence user behaviour
Tracking how your leads behave on your website or on social media gives you insight into how they are likely to behave in the future, thereby making it easier for you to influence how they behave and what the outcome will be. For example, if you notice that they watch a lot of videos, you can notify them when new video content is being published because you know that there’s a good chance they will watch it.
3. Prioritize your strongest leads
Not all leads are equal. Their behavioural history will give you insight into which leads are more likely to become customers, or which customers are more likely to become repeat customers. For example, a lead that has spent a lot of time on certain product pages is more likely to take action than someone who only briefly looked at one of your blog posts before leaving your site. You can then, for example, target that first lead by sending a special offer for the product they were looking at to encourage them to make the purchase or an article detailing the benefits of that product.
Your business website and social channels offer a treasure trove of data that will reveal valuable information about the behavior of your leads. You should use this information to segment your leads so that you can more effectively target them and engage with them. If you aren’t using behavioral segmentation yet, you should be.
Dan Gartlan helps companies of all kinds drive their business initiatives and achieve their goals with strategic marketing programs that deliver results. As President of Stevens & Tate Marketing, he has over 20 years experience across various industries, and continues to share his expertise to build brands nationwide.