COVID-19 has resulted in an uncertain situation that nobody has experience with. As such, many companies are stumbling around in the dark trying to figure out how to proceed. Some businesses are even cutting back on their marketing budgets due to a decrease in sales. In fact, marketing your business is more critical than it’s ever been. It’s your marketing strategy that will help get your business through the pandemic and allow it to emerge on the other side — whenever that may be. One particular marketing strategy you should focus on is social media. However, your success depends on how effective your social media strategy is during this time. Here are a few Covid-19 social media tips for businesses to continue to reach a broader audience and to build stronger relationships to set yourself up for future success.
Social Media In The Time Of Covid-19
It would be understandable to assume that social media usage is up at this point in time. Unemployment is sky-high and a significant amount of people who are still employed are now working remotely. With that in mind, you would think that more people would be on social media in search of connection than ever before. While there is a 70 percent increase in social media app usage, engagement rates have actually gone down. The following are a few potential reasons for this:
- People are using social differently – People are more isolated than they’ve ever been, especially in areas with stay-at-home orders or if they’re under quarantine. As a result, they are on social media a lot. They’re just not engaging with brands. This is because they’re using social to connect to their friends and family, not necessarily to do research into products and services.
- Businesses aren’t leveraging social correctly – Sporadically posting content on your social channels without any kind of plan won’t do you any good. There needs to be a reason behind your social media actions. Simply trying to engage followers for the sake of engaging them won’t help you or them. In order to see results, you need to establish goals, which requires you to create a social media strategy.
Like this article? Also read 8 Tips on Social Media Best Practices For Your Business
Social Media Tips For Businesses During The Pandemic
Despite a lack of social media engagement, you should not ignore the opportunity to use social as a marketing tool. Social media can be a very effective way to reach your audience and to build stronger relationships throughout the pandemic. With that in mind, the following are a few social media tips for businesses:
1. Provide Useful Content
If you want your audience to engage, you need to provide them with something of value. What are they looking for? Odds are, they’re not looking for advertisements. Create content that you know will be useful to them. If your current content marketing strategy is stale or isn’t having the impact you desire, consider trying new things. For instance, begin creating video content to post to your social channels.
2. Don’t Avoid The Topic, But Don’t Be Too Opportunistic
Providing useful content on COVID-19 can help your audience. People are desperate for all kinds of information related to the pandemic, whether it’s concerning their personal health or their financial health. As such, don’t just pretend like nothing’s happening. Address the topic. However, it’s important that you don’t come across as opportunistic. For instance, you may not want to begin selling masks with your logo on it. It will come across as if you’re taking advantage of the pandemic.
3. Stay Up To Date With Social Media Trends
The world has never been like this before, which means it’s impossible to predict what’s going to happen. Because of this, you need to keep an eye on both marketing trends as well as social media trends in general. For instance, people have begun to depend more heavily on e-commerce, even if they don’t have stay-at-home orders in their area. If you offer e-commerce, then informing your audience (especially offline customers) and encouraging them to use it via social media is a good idea.
4. Listen To Your Audience
Your audience’s wants, needs, desires, and fears may be changing during this time. Be sure to listen to what they have to say. You can do this by using various social media listening tools to track conversations about your brand, your industry, and the pandemic in general.
5. Invest In Influencer Marketing
Despite the fact that social media engagement is down, influencer marketing is as strong as ever. Influencers have a deep connection with their audience, which means that they are an excellent way to reach them. In fact, influencers may be a better option than traditional marketing tactics at the moment, such as TV commercials or radio ads, to name a few.
Leverage Your Social Media Channels During The Pandemic
Use these social media tips for businesses to continue to reach a broader audience and to build stronger relationships. By using social media during COVID-19 effectively, you can set yourself up for future success.