marketing automation strategies

How To Develop Content To Build Customer Loyalty

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Today, online content plays a critical role in marketing your business. It showcases the products and services that you offer, as well as positions you as an expert in your industry or niche. But, did you know that it is also critical for building customer loyalty? Online content can help you convert prospects and bring customer back. Additionally with attraction marketing, what you put out there affects how you look. Here is a step-by-step guide to creating content that will increase customer loyalty:

Attract:

Attracting new prospects is critical if you are hope to increase your online traffic in the future. Well-written, targeted pieces of content rank well in search engine results. which brings in traffic naturally. Sharing content on social media helps drive even more traffic. Remember, every new prospect is a potential customer, so your content needs to make a good first impression and build trust.

Convert:

Once you have your website traffic flowing, the next step is to convert this traffic into leads. You can use content to do this in a few different ways. Here are two to get you started:

  • Case studies:
    • These showcase how your business helped a customer with a specific problem. The study outlines what problem the customer was facing, how the company helped solve the problem, and the final results along with the customer’s feedback. It offers a glimpse into how your company can help the prospect and how current customers view your brand.
  • Thought leadership:
    • This positions you as an expert in your industry or niche. You share expert information that is useful to the prospect as well as answer any questions that arise. Prospects can see the value you bring forward, which helps build trust and loyalty.

Leads do not instantly become sales. You have to nurture each lead through the sales funnel from evaluating products, to making a decision, to making a purchase. Additionally, a lead at the evaluation stage requires different marketing than a lead closer to making a purchase.

A marketing qualified lead (MQL) is a lead who has gone beyond browsing and is starting to evaluate options. That person is not yet ready to talk to a salesperson, but they are looking for more details on certain products or services.

After evaluating the options, leads will move towards making a decision. This is when they become an SQL, or a sales-qualified lead. Now a salesperson can step up to answer any remaining questions the SQL might have and help them make a final decision.

[Read About How To Delight Your Customers]

Close and Delight:

Closing a sale often takes a dozen or more touches. That is why every piece of content you post or send must work to build customer loyalty.

Once you convert a prospect to a customer, your job is not done yet. The final step to building customer loyalty is to delight the customer.

  • Send focused email campaigns to keep your brand in the customer’s mind.
  • Use customer-only promotions to improve retention.
  • Ask customers to provide feedback or fill out a survey to demonstrate that you value their opinions.
  • Offer product updates at a special discount for returning customers.
  • Use video to provide product demonstrations, tutorials, and customer stories.

Don’t Let Your Blog Become an Afterthought:

Your company’s blog should be a centerpiece in your content strategy. It is a place where you can share just about anything you want. Here is a short list of what you can include in your blog:

  • How-to posts
  • Industry and company news
  • Accessories for popular products
  • Services offered along with products
  • Helpful FYIs
  • Customer stories
  • Tutorials
  • Professional resources

Consistency is critical when it comes to updating your blog and with sending emails . Regular updates with new content will keep customers interest, in turn building loyalty and promoting your brand.

There is one tried and true adage you need to remember: it costs a lot less to retain a customer than to attract a new one. With this in mind, building your content strategy will keep customers coming back for more. Customer loyalty will help you build a successful business long-term.

email marketing program

How To Assess Your Inbound Marketing Plan

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Inbound marketing has become one of the most efficient ways for marketers to sell online. It is based on developing high-quality content to relevant to the prospective buyers who you can turn into buyers. This kind of marketing allows the user to determine whether the inbound marketing plan is productive or not. Marketing metrics is a part of attraction marketing and your inbound marketing plan is a part of marketing metrics.

For most business firms actual and quantifiable results are more beneficial for better business decision. By using real-time metrics it is easy to identify the best content and customize the conversion tactics for more sales. The following are factors to be considered when measuring the effectiveness of your inbound marketing plan.

The Desired Goals And Objectives

One way to measure the performance of your campaign is listing the organizational goals. Assessing available opportunities as compared to the current number of customers, allows you to ensure both marketing and sales efforts are productive. Some of the real-time metrics that can be used for this step include; the number of conversion produced, where your prospects are in your sales funnel and lastly the number of buyers in your marketing niche. By stacking the results from such a test against the organizational goals will help you know the results of your marketing campaign.

Read More: 5 Examples Of Goals For Business Development.

Competitive Benchmarking

At times comparing your inbound marketing techniques to your competitors will allow you to identify the best strategies. By selecting the tactics that your competitors are succeeding at and eliminating those that fail your competitors will help you stay ahead. The first people to use inbound marketing in their industry have the chance to create a benchmark for their competitors. For better access to the progress of your competition, online tools like Google analytics or website grader will give you more information. Some platforms like Hubspot allow the user to see traffic density and the domains linked to your site. Such data will allow you to select the best inbound campaigns.

Social Media

Social media offer a way to get maximum attention to your website. Researching carefully about the target market allows you to know what social media platform get to the best of your customers and prospects. After deciding the best social media platform, you should approach it strategically. You can start by developing a plan on how to release some posts or discussing some topics depending on the content calendar. The idea is to compare the number of conversions each post brings. If one type of content brings more conversions then you should focus on it and eliminate the ones with fewer reads. The concept behind this is to drive conversions to the website from social media community.

Financial Spending

For any inbound marketing campaign, there must be a budget that comes with it. The budget should be based on the organizational goals to be achieved and the time frame. This provides a chance to compare between the marketing campaigns that are currently running. If you have a part of the campaign that has more expenses with fewer leads yet there are other options that are more productive, it will be better to switch and focus on the productive ones. For those campaigns that use more money like free advertising and free samples, you can re-strategize and utilize inbound marketing that has more measurable ROI features.

Develop Your Nurturing Process

Though for most buyers if your products are amazing they will buy immediately but for some a relationship is important. Lead nurturing allows you to focus on the target market and depending on the buyer’s journey it is easy to make your sales funnel a metric. By carefully designing the sales funnel to provide the prospect with motivation to buy and include clear calls to action, this will provide a position of measurement and comparison. If there are certain goals to be achieved linking conversion rates with the number of new customers will give you a clear picture of the growth curve.

Conclusion

Every company has a unique business structure, meaning they have different inbound marketing approaches. The success of a marketing campaign will depend on the contributions of the company sales team, this means you should clearly state your inbound marketing plan and goals to be achieved for better measurements.

Integrating Social Media & SEO Efforts For Enhanced Search Engine Results