The way that your users behave provides you with significant insight into your audience, your website, and even your products and services. You can use this information to segment your users so that you can more effectively target them using a variety of marketing techniques. This strategy is known as behavioral segmentation.
Behavioral Segmentation Examples
You will need to use analytics in order to look at a variety of different metrics that will reveal behavioral data. The following are six metrics that can help you gather behavioral data to use for behavioral segmentation:
- Page view history -Seeing what pages a user is visiting can give you a good idea of what they’re looking for. You can also identify pages that they are spending most of their time on. This reveals the content that interests them. Looking at their page view history (as well as the pages they’ve spent a lot of time on) will help you gather information on what subjects they’re most interested in. This will allow you to provide more custom cross-links for related content. It can also direct users to content that’s more likely to interest them.
- Email opens – Just because a lead is on your email list does not mean that they are reading all of your emails. Identifying what emails they are opening will give you a good idea of how to follow up those emails with custom messaging and retargeting. You can also get a better idea of what headlines and messaging times get the most opens. This will allow you to adjust your email strategy so that it’s more effective.
- Social engagement – Social engagement is identified by the content that users like, share, or comment on. You can track the social engagement of your users. This helps identify what types of content they engage in with most to tailor content that’s more to their liking. You can also share content with them directly to engage with them on a more personal level. This will help build stronger relationships.
- Videos watched -More people are now watching videos on a daily basis due to how easy it is to access them via mobile devices. Keep track of your user video watching history so that you can let them know when you publish similar video content in the future or so that you can send them more content (video or non-video) based on the subject matter of the videos they’ve watched.
- Purchase history – Tracking what your customers have purchased will let you know what their needs and wants are. This will make it easier for you to send targeted offers and identifying cross-selling opportunities. Remember, buying history isn’t just limited to what your customers are purchasing. It also includes when they are making those purchases. You can target them using offers on dates that they tend to make their purchases.
- Product usage – Depending on the product or service you’re selling, you can gather data on its use. For example, if you sell software, then you can track how often it’s used. This allows you to upsell heavy users. This also allows you to send targeted content to users who aren’t using certain features about those features. Lastly, it can re-engage users who aren’t using your software often.
These are a few behavioral segmentation examples that you can use as well. By paying attention to the behavior of your users and using that information to segment your users, you can greatly improve both the effectiveness and efficiency of your marketing efforts.