b2b marketing trends 2020

Guide to B2B Marketing During Covid-19

Companies around the country are affected by the current COVID-19 pandemic. However, even if business is slower than normal, it does not mean that you should stop your marketing efforts. While you may not see short-term results during this pandemic, your marketing strategy can put you in the position to see results over the long-term. This is especially true once things get back to normal. With that in mind, the following are the steps you should take to improve your B2B digital marketing efforts during COVID-19.

1. Use The Time You Have To Your Advantage

One of the everyday challenges in business is to reach potential clients at the right time. During the pandemic, prospects and clients alike are going to have more free time on their hands. They may have had to shut up shop temporarily and are just waiting to open back up. Others may be working from home, which means that they may be working sporadically throughout the day. You can take advantage of the time your audience has by hosting webinars or producing more long-form content.

2. Re-Evaluate Your Audience’s Perception Of Value

As you know, the pandemic has changed the way we look at a lot of things. Many companies are re-evaluating what is important to them. They are also re-evaluating their budgets and their perception of value. You need to make sure that you stay on the same page as your prospects and clients. This means that you should re-evaluate what your audience’s perception of value is.

Identifying your customers’ current needs

Understanding that customers may not be purchasing products or services from you in the short-term doesn’t mean that you can’t offer value. Put yourself in their shoes. What kind of content will they find helpful during this time? How can you help them? Of course, not all of your clients’ companies may be suffering. Some may be thriving at the moment. Identifying these businesses is essential as you may be able to target them more effectively.

3. Engage Your Audience In A More Personal Way

Most businesses aren’t doing exceptionally well at the moment. Not to mention that people are, in general, somewhat on edge. There are countless reasons for this. People are worried about their companies. They are worried about their health. They are stuck at home under stay-at-home orders. With that in mind, generic sales pitches aren’t exactly going to win them over. Instead, you should focus on hyper-personalization across all channels.

Using hyper-personalization

Hyper-personalization is the use of behavioral and real-time data across multiple channels to personalize the prospect’s or customer’s experience. It’s different than traditional personalization in that you also use purchasing, browsing, and other real-time data. The result? First of all, you’ll get to know what your audience’s current needs are better. Secondly, you’ll create a unique experience tailored to those needs. Such an experience helps you build longer-lasting relationships.

4. Have A Plan For The Future

If COVID-19 has taught us anything, it’s that you can’t predict the future. Anything can happen, which is why you should make sure that you’re prepared. This means that you should have a plan in place in the event that it lasts longer than you expect. On the other hand, you should also plan for the end of the pandemic. When it does end, you will likely need to make more adjustments to your marketing strategy. Just keep in mind that an effective marketing strategy is one that can adapt to various situations. Using this guide should help you do just that.

Follow these steps to make sure that your digital marketing strategy is effective during the pandemic. It might not be apparent right away, but there are still marketing opportunities that you can take advantage of despite COVID-19.

 

30 Ways to Boost Instagram Engagement & Following

Looking for ways to boost your social media brand presence? Knowing how to increase brand engagement on Instagram, the latest and hippest social media platform app, is a great start. People are online all day due to working from home. Virtual shopping has risen due to restrictions and pandemic fears. As we have geared toward a more online world, your brand’s presence on the web is more important now than ever.

Why Instagram?

According to Forbes, 80% of Instagram users follow at least one business or brand, and 200 million users on Instagram visit business profiles daily. 70% of users turn to Instagram to look up a brand, and 60% learn about new products using Instagram. Now is the time to catch up with the competition that is already using these trends to their advantage.

Here is a compilation of our 30 best marketing tips for businesses to grow Instagram engagement and following in 2020:

Instagram Profile and Posting Habits

  1. Get to know the Instagram app and master how to use its basic features such as uploading posts and stories.
  2. Write a compelling Instagram bio and integrate it into your brand personality.
  3. Keep posts visually consistent to meet your brand’s style guide and tone.
  4. Incorporate categorized pinned stories on your Instagram page so it is easily navigable and can be used as a resource for sharing your brand identity to consumers.
  5. Optimize captions using brand hashtags and relevant hashtags with high popularity. (Determine if a hashtag is trending by typing the hashtag in the instagram search bar to see how many posts come up with the hashtag.)
  6. Use tools such as Hashtagsforlikes to optimize hashtags to use for your business sector.
  7. Create and promote a specific branded hashtag for a campaign. Encourage others to share the hashtag with it theming around a relevant, trending topic that consumers are passionate about.
  8. Use local hashtags and geotags on posts in order to attract local users on Instagram in a similar way SEO works for the web.
  9. Post consistently with both posts and stories, including videos, polls, and other interactive elements to keep followers engaged and entertained with your content. 
  10. Start conversations using Instagram stories stickers and polls.
  11. Schedule Instagram stories to generate more views.
  12. Keep in mind that 40% of Instagram videos do not have sound on, so ensure you caption relevant verbal content.
  13. Convert instagram followers into email subscribers by making your Instagram a business account and promoting your email subscriptions in your Instagram posts and stories.
  14. Monitor your tagged photos to ensure a good reputation, and un-tag your account on posts that are irrelevant or spam, so they do not appear on your profile.
  15. Add a link to instagram stories in order to generate website traffic.
  16. Use humor through gif’s and memes to execute your brand message through a creative angle.

Increasing your Instagram following

  1. Optimize SEO on instagram by paying vital attention to your Instagram handle and name. It is very important that your handle (@…) reflects your business industry. Try to make it short, sweet, and with relevant words. The account name should reflect the account handle and industry because it is what Instagram checks its searches against when users type a word or emoji in the search bar.
  2. Partner with micro influencers.
  3. Run a contest, giveaway, or raffle entry through your account page.
  4. Invest in Instagram ads, which targets customers with personalization and buyer persona techniques.
  5. Create “savable” content, or posts that are aesthetically pleasing, informationally useful or relevant. This will entice followers to save the content to their library and increases the chances of further brand awareness. Simultaneously, creating desirable content provides people a reason to continue following your page and share your content.
  6. Participate in popular conversations on accounts with high following and public relevance in order to get your instagram handle out there and quickly generate new followers.
  7. Encourage followers to re-share your Instagram stories through incentives of discount promotion codes and/or contests.
  8. Open up about your business with a weekly featured vlog of the day in the life of an employee, an interesting biographical picture and captioned story of the founders, or inspirational quote from the CEO.
  9. Follow relevant accounts and users following competition in your industry to gain followers back.
  10. Promote your Instagram on other social media accounts. Feature your Instagram account in your Twitter and Facebook bios, and make a post promoting your Instagram page with a link.
  11. If your Facebook has many likes or followers already, consider linking your Facebook and Instagram together to boost your Instagram following.

6 Social Media Trends to Follow in 2020

Keeping Track of your Instagram Performance

  1. Ensure your account is in business mode to automatically receive valuable insights and analytics on how your posts are doing.
  2. Regularly test and analyze new content to post to your Instagram.
  3. Use a free follower tracking app to regularly unfollow accounts that do not follow yours back in order to maintain a good follower/following ratio while continuously following new accounts.

We hope these 30 tips with various resources serve you well on your journey to becoming an Instagram lead-generation powerhouse. Happy “gram-ing”!

Free Marketing Consultation
buyer persona

Lessons Learned: Buyer Persona Gone Wrong

Before a company can establish a solid marketing plan, it must be aware of the specific target markets or customer profiles it has the best chance to attract to its product or service. Creating a buyer persona is essential to effective attraction marketing.

Market Segmentation

In order to perfect your approach in buyer persona launch, these are some common mistakes to avoid:

  1. Don’t Forget to Focus on the Buyer Decision

The most common mistake marketers make is solely defining a buyer persona by the buyer profile, rather than putting detailed consideration in what is most useful: the buyer decision.

How to fix this:

Aside from using previous data, we recommend using the research questions provided by 5 Rings of Buying Insight™, which incorporates every aspect you need to know about your buyer persona’s decision making process:

  1. Priority initiatives – What causes certain buyers to invest in solutions like yours? What is different about buyers who are satisfied with the status quo?
  2. Success factors – What operational or personal results do your buyers expect to achieve by purchasing this solution?
  3. Perceived barriers – What concerns cause your buyers to believe that your solution or company is not their best option?
  4. Buyer’s journey – Who and what impacts your buyers as they evaluate their options and make a selection?
  5. Decision criteria – Which aspects of competing products, services, solutions, or companies do your buyers perceive as most critical? What do your buyers expect for each?

Ultimate Guide to the Buyer’s Journey- Find out What Each Stage of the Buyer’s Journey Entails

  1. Keep Your Research Questions Simple and Sweet

Marketers often stray from insightful target market findings if they use too much detail in their research questions. When conducting research about your buyer persona through surveys or focus groups, avoid questions that are overly personal or technical. This may deviate your campaign away from any productive findings that would help you truly get to know your ideal customer niche.

How to fix this:

When developing questions, it is best to start by establishing what the key problems or questions are that you ultimately want answers for.  You may start with a larger, broader list of questions… however, do not make the mistake of forgetting to shave it down. In the end, all questions should lead to answers that are simple, sweet, and directly related to the problem trying to be solved at hand.

 

  1. Assuming About the Buyer Persona Leads Campaigns Astray

It is important to remember that the most helpful information comes directly from the customers. When researching a potential buyer persona, it is crucial to avoid filling in the blanks, skipping the interview, or assuming anything about the client. A campaign could go in the complete wrong direction if this occurs.

How to fix this:

Rather than making an incorrect assumption based on survey results, in-depth conversations with people can provide the answers you need to bring your brand to the next level. Additionally, a small sample size may lead to incorrect assumptions. Since quality > quantity, and many agencies fixate too much into demographic or other obvious information rather than actually helpful insights, in-depth interviews are again a solution to avoiding this mistake. In order to avoid an over-reliance on anecdotes, always ensure they are backed up by data. You know what they say about assuming… it definitely does not make an accurate buyer persona!

 

  1. Less is More: Master One Buyer Persona First!

It is important to focus on mastering one target market rather than taking on too many to handle. Trying to tackle too many buyer personas at once can overwhelm. This results in a lower quality of target profile insights and vague understanding of individual buyer personas.  Before deciding to take on another buyer persona, it is important to know that this new initiative will bring about sufficient revenue and that your company has the resources necessary to execute.

How to fix this:  

Instead of pondering how many buyer personas to generate, it is important to first focus on establishing how many ways your company needs to market its product or service as the solution for a given buyer persona. Once these are established, it is much easier to gauge if another buyer persona should emerge.

 

  1. One Stock Photo Cannot Fit All

Though stock photos incorporate a creative, personable, and emotion-driven touch to a targeted campaign. However, marketers often forget that one stock photo cannot fit all customers within a buyer persona. Do not make the common mistake of overthinking a stock photo to the point it (mis)leads your campaign into the (wrong) direction.

How to fix this:

In order to solidify your campaign, be sure to start the buyer persona creation process with fleshed out, concrete ideas about who exactly your target market is. Only then should you allow yourself to do the fun part of depicting this persona; stock photos should embellish your envisioned buyer persona- not create it.

More on Buyer Personas:

buyer persona guide for business

 

6 Behavioral Market Segmentation Examples

When it comes to marketing automation, few techniques are as beneficial as segmentation, which allows you to categorize your leads based on data that you’ve collected on them. This, in turn, allows you to personalize their experience more, thereby making your nurturing efforts more effective. However, normal segmentation is based on who the user says they are; often provided by the information they fill out in your opt-in forms.

Another effective form of segmentation you should look into is behavioral market segmentation. Behavioral market segmentation segments your leads based on how they behave. This behavioral data comes from analytics. The following are six examples of behavioral market segmentation that you can benefit from:

1. User Purchasing Behavior

Basic purchasing behavior can be broken down into four categories:

Complex– When the user is highly involved in both the purchase and decision-making process between two very different brands.

Variety-Seeking- In which the user isn’t that involved in the purchasing process. However, they may choose a different brand just to try it out.

Dissonance-Reducing– Where the customer is happy with their brand, but they know other options that could be better. This also happens, when the customer needs to make a major purchase, but there’s not much difference between the products they’re considering.

Habitual– When little involvement is needed and the product doesn’t vary much from brand to brand. It’s mainly just personal preference that matters. 

These behavioral market segmentation categories make it easier to identify what users are more likely to make a purchase and how you can make your product and brand stand out from the competition.

2. Occasion-Based Behavior

User behavior is sometimes identifiable by special occasions. For example, consumers often make more purchases around the holiday season or for special events in their own lives, such as birthdays and anniversaries. Occasion-based behaviors can be split up into universal occasions, regular personal occasions, and rare personal occasions. This will allow you to tailor content to all of these different occasions in a more personal manner.

3. Usage Rate

Usage rate divides your users into heavy, mid-level, and light users based on how often they purchase your products or services. When segmenting your audience based on their usage behavior, you’ll be able to focus on turning light users into mid-level users and mid-level users into heavy users while keeping heavy users happy.

Similar Article: 5 Ways To Improve Your Relationship Marketing Strategy

4. Purchase Reasoning

Different users have different reasons for purchasing your product or service. Knowing what those motivations  will make it easier to meet their needs. For example, if you are selling business software, it may have many benefits, including ease-of-use, affordability, scalability, and integration capabilities. If you have an article about the affordability of your solutions to a user that purchased your software due to its scalability isn’t going to be an effective way to engage with them.

5. Customer Loyalty

Keep in mind that just because a customer keeps buying your product or service doesn’t mean that they are a loyal customer. Customers that are continually in need of the product or service that you offer are habitual customers. Whereas loyal customers only purchase your products and services, ignoring your competition.

They are important because they end up generating most of your revenue and aren’t that expensive to cater to. As a result, it’s important to be able to identify who your loyal customers are from your regular customers. That way  you can focus on building your relationship with them.

6. Consumer Status

Determining a user’s status will help you figure out how to best approach them. For example, non-users need to be aware of what their problem or pain point is before you can offer your product or service as a solution. Other types of consumer statuses include prospects (who are learning about your product or service), first-time buyers (who may need to learn how to get the most out of your product), regular users (who may benefit from supplemental products), and defectors (who are ex-customers that have chosen a product from a competitor whose trust you need to try to regain).

These are six types of behavioral market segmentation examples that can help you to more effectively–and efficiently–engage with your users and to continue building relationships with them over the course of their buyer’s journey.

Learn To Use Social Media To Find New Leads
Factors That Influence Consumer Purchasing Decisions

Factors That Influence Consumer Purchasing Decisions: Rethinking the Marketing Funnel

It’s not difficult to argue that it was the Internet that changed the way that consumers purchased products and services. After all, the Internet allows consumers to do research, engage with businesses, and make purchasing decisions on their own time. In fact, this has become easier over time due to the rise in mobile use over the past few years. This has led to the traditional funnel being replaced by the consumer decision journey in that consumers have complete control over their buyer’s journey. As a result, it’s important to stay up to date with the factors that influence consumer purchasing decisions. Doing so will help ensure that you are able to market to consumers no matter what stage of their journey they’re in. The following are some of the important factors that influence consumer purchasing decisions that you’ll want to make sure you address:

Product/Service Reviews

Few consumers are going to make a purchasing decision without reading a handful of easily available reviews. These reviews can be found on comparison sites, third-party sites (such as Amazon), and even on the brand’s site. Reviews have taken on such importance in the purchasing process that having no reviews available for your products and services is almost as detrimental as having negative reviews.

Because of this, you should actively encourage customers to review your products and services following a purchase, make it possible for customers to leave reviews directly on your site, sponsor ads on comparison sites, and address any negative reviews. Don’t remove negative reviews as this will come back to haunt you. Instead, address the reviewer to see if there’s anything you can do to improve their experience. Your effort to make things right can actually help give your brand reputation a boost.Factors That Influence Consumer Purchasing Decisions

Peer Recommendations

There’s nobody that consumers trust more than their peers. They are more likely to listen to a friend’s recommendation than to reviews posted online by consumers they don’t know. Peer recommendations often occur through social media, which is why having a social media presence is so important. However, the key to peer recommendation is customer loyalty. Instead of assuming that once a consumer becomes a customer that they’ll just keep coming back to you, you should continue to nurture them in order to build brand loyalty. By actively trying to retain them as a customer, they will be more likely to stick to your brand. As a result, they will be more likely to recommend your products and services to their family and friends.

Similar Article: Developing the Perfect Omni-Channel Marketing Strategy

Social Media

Consumers spend massive amounts of time on social media to the point where they will often check out your social media page before they visit your website. This allows them to read about your brand, check out reviews, and see what people are saying about you. They’ll be more likely to trust your business if you are actively engaged with consumers on social media, meaning you regularly post high-quality content, answer questions, and participate in relevant social conversations.

These are some of the main factors that influence consumer purchasing decisions. You’ll want to make sure that you address these factors. Doing so will help put your brand in a strong position to meet the needs of the consumer no matter where they are in their consumer decision journey. If you lack any of these elements, you are likely to miss out on any number of potential customers.

Download Our White Paper Guide To Learn How To Perfect Buyer Personas For Your Business

Factors That Influence Consumer Purchasing Decisions: Rethinking the Marketing Funnel

In order to continue attracting your target audience, you need to keep up with the wants and needs of customers. This can be a real challenge if you don’t understand the factors that influence consumer purchasing decisions. Those factors are a lot different than what they used to be, which means that the customer journey has changed a lot as well. This updated journey is referred to by many as the consumer decision journey (CDJ). What makes the CDJ so different than traditional marketing funnels is that each consumer’s CDJ is unique. Keeping that in mind, the following are three of the biggest factors that influence consumer purchasing decisions in today’s digital age:

Product/Service Reviews

Very few consumers are going to blind buy a product or service based on the content they’ve come across on your website. It doesn’t matter how effective you say it is, how clear your demonstration videos are, or what kind of accolades you’ve received. Customers are going to look up reviews first. Online reviews are easy to find — and many consumers aren’t going to feel comfortable buying a product or service unless it has good reviews.

Reviews come in many forms. There are tons of different websites where customers leave reviews. For example, Angie’s List, Yelp, and Amazon all allow customers to leave feedback on products, services, and overall customer experiences. In addition to customer reviews, consumers also seek out professional reviews. For example, Consumer Reports provides not only professional reviews of certain products, but they offer comparisons between different products as well.

Encouraging customers, as well as professionals, to review your products and services can be hugely beneficial. Doing so (as long as the reviews are mostly positive) can help improve your reputation and build trust with consumers who are in the evaluation stage of their journey.

Similar Article: A Guide To The Decision Stage Of The Buyer’s Journey

Peer Recommendations

More often than not, consumers will initially become aware of brands or their products and services through peer recommendations. They may ask someone in person for a recommendation or ask online, via social media, online chat, or email. It’s one of the reasons why it’s so important to continue targeting existing customers. The journey doesn’t end when someone makes a purchase. You want to continue marketing to those customers to turn them into repeat customers. This allows you to build brand loyalty, which in turn will turn them into brand ambassadors that will recommend your products or services to their peers.

 Social Media

Having a social media presence is incredibly important because so many consumers will turn to social media as a way to do research. They’ll look up brands, ask them direct questions, ask their social groups about their thoughts on your products or services, and look at your social interactions in general. This means that they will look at how you engage with your followers, as well as with users in general, to get a sense of how you carry yourself and whether they can relate to you. A brand with no social presence, or one that doesn’t regularly engage with the community is not going to make as good of an impression on consumers.

It’s important not to become over-reliant on the traditional marketing funnel. Consumers have so much power when it comes to doing their own research about different brands and their products and services, that it’s important to understand how unique the CDJ is. These are three very important factors that influence consumer purchasing decisions in this day and age that you need to make sure you address.

Download Our White Paper Guide To Learn How To Perfect Buyer Personas For Your Business
Market Segmentation

6 Types of Behavioral Data That Can Be Used For Segmentation

The way that your users behave provides you with significant insight into your audience, your website, and even your products and services. You can use this information to segment your users so that you can more effectively target them using a variety of marketing techniques. This strategy is known as behavioral segmentation.

Behavioral Segmentation Examples

You will need to use analytics in order to look at a variety of different metrics that will reveal behavioral data. The following are six metrics that can help you gather behavioral data to use for behavioral segmentation:

  1. Page view history -Seeing what pages a user is visiting can give you a good idea of what they’re looking for. You can also identify pages that they are spending most of their time on. This reveals the content that interests them. Looking at their page view history (as well as the pages they’ve spent a lot of time on) will help you gather information on what subjects they’re most interested in. This will allow you to provide more custom cross-links for related content. It can also direct users to content that’s more likely to interest them.
  2. Email opens – Just because a lead is on your email list does not mean that they are reading all of your emails. Identifying what emails they are opening will give you a good idea of how to follow up those emails with custom messaging and retargeting. You can also get a better idea of what headlines and messaging times get the most opens. This will allow you to adjust your email strategy so that it’s more effective.
  3. Social engagement – Social engagement is identified by the content that users like, share, or comment on. You can track the social engagement of your users. This helps identify what types of content they engage in with most to tailor content that’s more to their liking. You can also share content with them directly to engage with them on a more personal level. This will help build stronger relationships.

Preparing Your Marketing Strategy for 2019

  1. Videos watched -More people are now watching videos on a daily basis due to how easy it is to access them via mobile devices. Keep track of your user video watching history so that you can let them know when you publish similar video content in the future or so that you can send them more content (video or non-video) based on the subject matter of the videos they’ve watched.
  2. Purchase history – Tracking what your customers have purchased will let you know what their needs and wants are. This will make it easier for you to send targeted offers and identifying cross-selling opportunities. Remember, buying history isn’t just limited to what your customers are purchasing. It also includes when they are making those purchases. You can target them using offers on dates that they tend to make their purchases.
  3. Product usage – Depending on the product or service you’re selling, you can gather data on its use. For example, if you sell software, then you can track how often it’s used. This allows you to upsell heavy users. This also allows you to send targeted content to users who aren’t using certain features about those features. Lastly, it can re-engage users who aren’t using your software often.

These are a few behavioral segmentation examples that you can use as well. By paying attention to the behavior of your users and using that information to segment your users, you can greatly improve both the effectiveness and efficiency of your marketing efforts.

A GUIDE TO EFFECTIVE MOBILE MARKETING TECHNIQUES
Customer Journey vs Buyer Journey

The Difference Between Buyer Journey vs. Customer Journey

You’ve probably heard a lot about consumer lifecycles and the different terms used to describe said lifecycles, such as buyer journey and sales funnel. They can be a little overwhelming and a little confusing. You might even wonder why some terms seem to describe the same thing, such as buyer journey and customer journey. Don’t be fooled–the buyer journey is very different from the customer journey and it’s important that you know what the difference is. The following is a breakdown of the buyer journey vs. the customer journey.

The Buyer Journey

As we’ve previously discussed, the buyer journey makes up the stages that a consumer goes through up to their decision to purchase a specific product or service from a specific company. This includes the awareness stage, during which they realize that they have a problem; the consideration stage, during which they identify the solution to their problem; and the decision stage, during which they decide what product or service is the best solution to their problem.

The Customer Journey

During the buyer journey, the consumer doesn’t become a customer until the end of the very last stage (the decision stage). However, your relationship with your customers doesn’t end the moment they’ve made a purchase. The real success of a business depends on return customers, after all. This is where the customer journey comes into play.

During the customer journey, you should focus on further developing relationships with your customers through regular engagement. Building relationships will help to increase trust in your brand, which, in turn, will improve customer retention.customer journey

[Read about how to use the buyer’s journey to create great content]

But getting customers to purchase your products and services again isn’t the only goal. You’ll want to establish customer loyalty, which means that they will only buy those products and services from you–and, eventually, will turn to your company for whatever needs you can offer solutions to.

Nurturing Customers into Brand Ambassadors

Once you’ve managed to build that loyalty, you’ll be able to nurture that customer into a brand ambassador. Consumers tend to trust other consumers much more easily than they trust companies, which is why brand ambassadors offer so much value. Keeping all of this in mind, the following are a few tips to help you nurture your customers through their customer journeys:

  • Initiate engagement following purchases – It’s important that you initiate contact with customers as soon as possible following a purchase. Many businesses use automation to send emails thanking customers for their purchase and even recommending similar products (in an attempt to cross-sell or upsell).
  • Send them relevant content – Continue nurturing your customers by sending them emails with content that is relevant to their engagement history (including their purchases and website behavior). The content you send should be informative and should help improve their brand experience. For example, tips on how to use the product that they purchased or general content relevant to their purchase.
  • Request and listen to feedback – Send your customers surveys or request that they leave reviews. Listen to what they have to say. Customer feedback is valuable to improving your business and can help you improve your relationship with your customers as well.
  • Reward referrals – You can encourage your customers to become brand ambassadors by implementing a referral program. For example, you can offer a discount for every customer that they refer to you.

The difference between the buyer journey and the customer journey is that the buyer journey leads up to the purchase whereas the customer journey continues following the purchase. It’s important that you have strategies in place to accommodate consumers during both journeys to help ensure the success of your business.

Free Marketing Consultation
Decision Stage

A Guide to the Decision Stage of the Buyer’s Journey

After helping consumers learn about their problem and how they can solve it, you will want to present your product or service as the best option for that specific solution. It’s at this point that consumers are in the decision stage of the buyer’s journey.

What Is The Decision Stage Of The Buyer’s Journey?

The decision stage of the buyer’s journey is the last stage, the stage in which you close the sale. However, there’s still work to be done. Although the consumer has decided on a solution by this stage, they have yet to decide on a product or service or the vendor that they will purchase from.

During the decision stage, they will be doing research into the products and services that they are considering as a solution to their pain point.  They will also research vendors that provide those products and services to determine if they are trustworthy. For example, if the consumer has decided to purchase a new computer, they may be looking to answer the following:

  • The pros and cons of different brand computers
  • The type of warranties offered by different computer vendors
  • The expected lifespan of different computer models
  • The different features of different computer models
  • Customer reviews of different computer vendors

Creating Content For The Decision Stage Of The Buyer’s Journey

You’ve done a massive amount of work to help nurture your leads through the first two stages of the buyer’s journey. You’ve done so by publishing a variety of different types of content addressing the awareness and consideration stages. At this point, you’re trying to get your leads over the finish line. This is why you need to have content that presents your brand as a trustworthy and reliable vendor and your product or service as the best option for their specific needs.

How do you  drive website conversions throughout the buyer’s journey? Find out by clicking here. 

While this means that some of the content you’ll want to have available on various channels (from your website to social media to your emails) will need to be promotional, you can still provide more informative content as well. Types of content you’ll want to offer during this stage include downloadable white papers, case studies, use cases, which show off the benefits of your products or services. You’ll also want detailed product or service videos that include video demonstrations if possible.

Also, you will want to showcase exactly why they should choose to purchase from your business. This should be done by publishing customer reviews on your website and by encouraging reviews on social. You should consider creating customer testimonials as well–video testimonials tend to be extremely effective during this stage.

Creating Reasons to Choose Your Company

Last, but not least, give consumers a reason to choose your product or service over another brand. You can do so by offering a free trial of your product or service or a free consultation. This way they will get in touch with you. Services like Netflix and Amazon offer free 30-day trials. People jump on the chance to take advantage of such services for free and often end up purchasing the service in full at the end of their trial as a result.

The decision stage of the buyer’s journey is the third and last stage. You’ll want to encourage consumers to choose your company’s product or service by not only promoting your products and services, but also by informing the consumer about your products and services as well as about your company. The goal is to convince them that they can trust your brand. It’s also to show them that your product or service will meet their specific needs more so than any other option out there.

Download Our White Paper Guide To Learn How To Perfect Buyer Personas For Your Business

A Guide to the Consideration Stage of the Buyer’s Journey

Once you’ve managed to draw new leads to your brand by presenting content that helps consumers navigate their problems through the awareness stage, you’ll want to make sure that you have content living on your site (and on other channels, such as social media and email as well) that addresses the consideration stage of the buyer’s journey.

What Is The Consideration Stage Of The Buyer’s Journey?

The consideration stage of the buyer’s journey follows directly after the awareness stage. Once a consumer has a better understanding of what their pain point is as well as of what the potential causes of their problem are, they will begin searching for solutions. It’s during the consideration stage of the buyer’s journey that they will begin to explore their purchasing options.

At this point, you will want to explain what types of solutions will help with their specific problems as well as what their options are and present your products and services as a potential solution.

Let’s say the consumer has decided that they need to replace their current computer, which keeps freezing. They already know that they need to replace their computer and why they need to replace it. If you’re selling brand new computers, then you’ll want to present content that helps provide information that will help guide them to making the right purchase. They may have questions that include:

  • How much do new computers cost?
  • What kind of computer do I need?Image result for buyer's journey
  • Should I buy a new or used computer?
  • What brand is the best brand?

Content that addresses these questions is going to help consumers make a more informed decision about their purchase, thereby helping to get them closer to making a purchase.

How do you create great content with the help of the buyer’s journey? Learn more by reading this article. 

Creating Content For The Consideration Stage Of The Buyer’s Journey

You will want content on your site that specifically addresses the consideration stage for consumers who have been doing research on your site from the beginning of their buyer’s journey. However, this content will also help attract consumers out there who already know what their problem is and are performing research for potential solutions from the get-go.

While you’ll want to present your products and services as a solution, you’ll want to make sure that your content is still on the informative side and not the promotional side. The more helpful your content is in explaining what the consumer’s options are, the more they will trust your brand’s authority, which will help make them more likely to choose your solution.

You’ll want to create a variety of content, including short-form and long-form articles, videos, case studies, demo videos and more. Topics you may explore that help inform consumers looking for a new computer could include:

  • The Pros and Cons of Used vs. New Computers
  • Mac vs. PC vs. Chromebook
  • Buying a New Computer on a Budget
  • What to Look For in a New Computer

Other forms of content to consider creating include product webinars and FAQs that consumers can explore to see what your company has to offer in terms of solutions to their problems.

During the consideration stage of the buyer’s journey, you’ll want to provide content that provides consumers with information about potential solutions to their problems while also introducing them to your specific products and services. The idea is to give them enough information so that they will feel comfortable making an informed purchase.

Learn The StoryBranding Process