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What is a Brand Story? Differentiating Yourself From The Competition

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With all the choices that consumers have in this day and age, just having a good product at a fair price point just isn’t going to cut it. Consumers don’t just care about the product (or service) they’re buying, they care who they’re buying it from, which is why your company’s brand identity is so important to your success. One of the important elements of your brand identity is your brand story. A lot of businesses mistakenly think that this is covered in their “about us” page on their website; however, your brand story is not the same thing as your company history but the goal of a brand story is to create a connection between the brand and the consumer, and to establish the brand’s identity in the minds of consumers. While your company history can be an important part of your brand story, your brand story involves the consumer as much as it involves your company and is absolutely essential in helping you to differentiate your company from your competition.

What Is A Brand Story?

A brand story is the narrative of your brand. It shouldn’t just provide information to the audience about who your company is, it should also tell consumers what your motivations are and should inspire an emotional reaction. For example, while the history of your company can play a role in your brand story, it’s arguably more important why you started the company than how you started it. This helps to get across your mission as well as your core values. Additionally, this allows you to address the consumer as a character in your story. The reason you started the company was to address a certain problem or need that your consumers have, after all.

Learn more about branding: Why Brand Development Matters and How it Works

There are dozens — if not hundreds — of companies that are similar to yours, whether they are competing directly with you or not. These companies may offer similar products that address similar needs to the same target audience. Simply saying that your products or services are better than theirs won’t get you far, even if you’re able to generate content that backs your statements. This is because consumers need to be able to connect with you on an emotional level. They want to relate to the brand that they choose. To do this, you need to differentiate yourself from your competition via your brand story.

A brand story makes it easier for consumers to connect with you due to the fact that storytelling has been an effective way to communicate messages and ideas throughout history. Using storytelling techniques in order to inform consumers about your company is going to make it much easier for them to stay engaged with you. There are several ways that you can do this. For example, you can position your company as the main protagonist whose goal it is to help the consumer or you can position the consumer as the main protagonist who must overcome an obstacle (a problem or need that the consumer has) with the help of your company (a solution in the form of your products or services).

When it comes down to it, creating a brand story helps differentiate your company from your competition while also making your brand more engaging for consumers, thereby making you more relatable on a personal level and more trustworthy as a result.

Creating Your Brand Story

Now that you understand what a brand story is and it’s importance, it’s time to develop your unique brand story:

  • Determine your company’s purpose

    What is your origin story? This doesn’t just refer to the date your company was founded, but why you decided to establish your business. What was your motivation? What is your mission? For example, maybe you realized that customer service within a certain industry was poor and you wanted to provide a better customer experience. Consumers want to know that there’s more to your company’s goals than just profit.

  • Understand who your audience is

    You can’t tell a story without an audience, and you need to know who you’re talking to in order to tell your story effectively. Your story should include your audience as a character, so you must know who your audience is. What are their main challenges, needs, and goals? Knowing this (along with more detailed demographic information) gives you a better understanding of how to tell an engaging story. It’s also why developing buyer personas is particularly helpful when it comes to your brand story.

  • Make sure your brand story remains consistent

    The products and services you sell need to align with your story. For example, if your main goal as a company is to provide an affordable alternative to a luxury product, then you can’t suddenly begin selling high-priced luxury items. Everything you do, from products and services to your marketing efforts, needs to align with your brand story. This means that you also need to maintain the same tone and messaging of your brand story across all platforms. A lack of consistency is going to hurt your brand identity and, in turn, hurt your trustworthiness.

  • Keep it simple

    Simple brand stories are easy for consumers to remember and make it easier for you to maintain consistency. If your story is too convoluted or long, you’ll lose the message and maintaining consistency across platforms becomes more difficult. It will also confuse your audience and help make your competitors’ brand stories appear more clear and well-defined.

  • Be authentic

    Make sure that your brand story actually represents who your brand is. Many companies try appealing to different audiences and adjust their story inauthentically to try making an emotional connection with them. This often happens if you don’t understand who your audience actually is. For example, if you run a clothing line that mostly middle-aged adults purchase but you want to break into the youth market, you might try to spice up your brand story to connect with a younger crowd by using younger slang and referring to pop culture or issues that you think they care about. However, consumers are smart — they can tell if a brand is being inauthentic and it won’t go over well.

  • Be personal

    Appeal to the emotions of your audience. You want them to feel something about your brand story. That’s why it’s important to be authentic about your motivations and your values. You should also make your audience part of your brand story so that it’s more relatable to them.

Your brand story is an important element of your brand identity and helps to emphasize what your brand’s message is. By creating a brand story and aligning your marketing efforts with that brand story, you’ll establish a foundation for who you are and what your company’s purpose is, thereby making it easier for consumers to relate and connect with your brand on a more personal level.

Learn The StoryBranding Process
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Your Company’s Core Values Play a Role in Developing Your Brand Story

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When vetting brands, consumers often look far deeper than the simple surface messages that portray a company. In today’s age, more than ever, customers are choosing brands based on their set of core values–a major player in a brand story–in an effort to better understand the people behind the logo.

Your brand story and your company’s core values dictate exactly who you are and can give you a significant competitive advantage by outlining the age old question, “Who are we, what do we do?” In other words, you put your “why’s” and “how’s” on your proverbial sleeve. This level of transparency makes brands more human, more approachable, and more connected with their target market.

Core Values in a Nut Shell

In short, your core values tell your target buyers why you do what you do and must be at the epicenter of your brand story as well as the focus of your day-to-day business functions. Another way of looking at core values is character: who you are, how you go about your business, and the name you carry into your daily tasks, but these values must come from the heart and should stand out in the marketplace.

These core values are what connects your brand to your customers on a “human” level. Evaluating your core values can be a little more in depth as it truly resonates through the drive within your business. That evaluation begins by asking why your business exists, what your purpose is, and what obstacles you face to deliver on that purpose. All of these “outer layer” questions should point back to your “why” and should be able to justify what lies at the center.

Be a Storybrander, Not a Storyteller

The most iconic and memorable brands imbed their beliefs, core values, and emotions into your psyche. Storybranding is how memorable brands generate an enduring, lifelong value or belief system that stays with their customers and engages their buyer personas. In other words, companies are characterized by their ideals and personified through them. Storybranding is an attraction marketing tactic that marries your company, its belief system, and the beliefs of your customers.

There are some important differences between storybranding and storytelling, though. Storytelling allows your brand to make a connection with your customers through current events or marketing. This allows consumers to better identify with what’s happening in your business. Storybranding, however, seeks to put your brand’s beliefs and deeper meaning before your customers in order to evoke stronger emotions therefore generating stronger bonds.

How do you build a brand story? Learn the process here.

Be Your Story’s Hero

super hero

The key to your brand story is to highlight the hero within it. Of course, with every hero in every story, there is something relatable, pure, and honest about that character. In the case of storybranding, that hero is you–is there a more perfect script for your brand?

With our protagonist identified, it’s super important to tell those why’s and how’s of the story. This is where your core values come in.

Speak to those core values and instill them in your customer’s mind. Make sure they know the heart of their hero and can relate to exactly what your brand stands for. Once you’ve made that emotional attachment, begin to outline the how’s of your brand story by outlining the competitive advantages you have over others in the market. This is what truly seals the deal, but without a reason, your brand simply can’t speak as loudly as it could. In other words, keep your core values close to home.

Furthering Your Brand Story

Your brand story is completely unique. No one else can say it the way you do and no one else can replicate the pillars you stand on as a company. If you need a little help, consider a free marketing consultation where a marketing professional can help you develop and say your brand story the way no one else can!

Click here to learn all there is to know about telling your brand’s story.

Learn The StoryBranding Process

Generation X Matters: How to Tell Your Brand Story to Them

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Generation X, often referred to as the middle child, is the generation sandwiched between the baby boomers and the millennials. And just like the middle child, they often feel forgotten, especially when it comes to marketing. However, this generation has impressive buying power and are essential to consider when determining how to tell your brand story.

Generation X are now in their late 30’s to early 50’s, and are the generation that remembers a time before the technological, and specifically the digital, revolution. On the whole, however, Xers were young enough when it happened to have embraced the change and made technology work for them. They have a foot in both camps and are just as at home with print media, as they are with blogs, Facebook and YouTube.

Why is Generation X Important?

While, relatively speaking, Generation X is a small customer segment in comparison to baby boomers and millennials, they have immense buying power, which should not be overlooked. However, marketers are confused about how to reach a generation that has one foot in the past, and the other firmly in touch with digital technology and change. Research has shown that 62% of this generation still read print media, while at the same time 60% use a Smartphone on a daily basis.

Despite the difficulties of appealing to this generation, they are ignored at your own risk; after all, they account for over 30% of consumer spending, and not only are they buying for themselves, but many still have financial responsibility for their children as well. They are also extremely brand loyal, once they find a brand that is worthy of that loyalty.

Creating Consistency is Key

Given all of this, consistency is vital in your brand storytelling, not only within your story but also across the platforms through which you tell that story. However, generation Xer’s are also busy, often juggling children, careers, and responsibility for older family members. So, your story and your brand need to be instantly recognizable, and easily digestible. Short snippets of information combined with audiovisual formats make your story memorable and accessible. Generation X is not shy of technology, so utilizing channels such as YouTube, along with approaches such as email marketing, is vital if you are to get your brand’s story across in a meaningful way.

While busy juggling their many commitments, creating the lifestyle they want remains of paramount importance to this generation. They work hard and expect their money to work hard on their behalf, especially as there are few guarantees when they hit retirement. They respond well to offers, especially coupons that offer what they want at a price that is well within their budget. However, they are wary of trying new, untested companies, so when choosing how to tell your brand story, you need to develop trust from the very start.

Got tips? Sure we do! Check out these six tips on email marketing.

Hearing the Voice of Generation X

Generation X has strong opinions, is generally worldly-wise, and drawn to companies that are ethical, and which promote ethical goods and services. These need to form part of your brand story if you are to begin to build the trust of this generation. However, you also need to show that you value your customer, as well as the planet.

Excellent customer service is essential to Generation X. They need to feel valued and respected by your company and your brand. If they do not, you will know very quickly. This generation, more than any other, is not afraid to take the time to say what they think, and they expect you to listen. So, your story needs to focus on the customer and show that not only do you accept and listen to feedback but also that you act on it. That means that while the fundamentals of your story – your ethos, mission, and goals – may not change, how you achieve these needs to be tweaked to adapt to the changing needs of this generation.

Learn The StoryBranding Process

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How To Tell Your Brand Story Using Personas

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When considering how to tell your brand story, you must think of the role of the audience as well as that of the storyteller. Stories create wonder, excitement, and engagement in the world they create. Through storytelling, your business can engage with its audience on a much more emotional level. Connecting with your key audience is vital, and can be achieved through the creation of buyer personas.

What Is a Buyer Persona?

A buyer persona is a fictional character that represents the behaviors, goals, and needs of your current and potential customers. Once you know who they are, the problems they are facing, and what they want from life, you can begin to see how to tell your brand story in a way that reaches them and provides the answers they are looking for. The more thoroughly the buyer persona is fleshed out, the more focused your brand storytelling can be, and, consequently, the more effective.

Where to Start with Your Buyer Persona

As with any storytelling element, you start with what you know. Who are your current customers? What age group do they fall into? What gender are they? This information can be gleaned from login details, email lists, and customer feedback. If you make use of social media platforms, the data your customers share publicly provides a wealth of knowledge. You will find that specific characteristics are more common than others, providing you with the basis for your persona. It is essential, however, to create more than one persona, or you could have too narrow a view of your potential audience.

Using Your Brand Story To Reach Millennials In Business

Putting the Flesh on the Bones

how to tell your brand story

Once you have these details, you can begin to ask further questions that allow you to fill in the gaps and create fleshed out individuals. Give your buyer persona a name, age, and gender. Determine their marital status and flesh out the details of their immediate family. Don’t forget to consider their level and type of education, as well as how long they have been out of school. All of this is important because how you approach a single millennial will differ significantly from how you tell your story to a married member of generation X with a mortgage and a family.

Give your personas a career, responsibilities, and challenges. How do you think they approach these elements in their life? How do these aspects affect their levels of trust, loyalty, and their approach to taking risks? These are again all crucial elements in how you tell your brand story and what image of your company you create.

Don’t forget to consider their social life as well. Your buyer personas need to be as human as possible. As well as helping you to create a connection between the audience and the story, this helps you understand where they spend their disposable income, and what you can do to redirect more of that spending towards your brand.

If you are ever unsure of the next step to take with how to tell your brand story through a buyer persona, just imagine a conversation between them and your brand persona. If it is a long pleasant conversation that finds solutions and answers questions, then you are on the right track. If it ends in an argument or, even worse, still silence, you probably have to revisit your brand storytelling strategy from the top.

Learn The StoryBranding Process

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Telling Your Brand Story To Baby Boomers

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The only thing in the world that is constant is change, and not many changes in recent history can compare to the way baby boomers have redefined how we approach everything in life, marketing and spending included. The baby boomer generation controls 70% of disposable income in the United States, and represent 44% of the US population. That is a considerable market share and one that you can tap into by telling your brand story in a way that appeals specifically to this generation.

The Importance of Experience

How your customers think is influenced by their unique life story, current circumstances, environment, and worldview. It is also influenced by their experience and the wisdom they have gained as they have progressed through life. Your brand story needs to take these elements into account and reflect the knowledge, experience, and interests of this age group. Your brand story needs to use language in a way that celebrates this wealth of life experience.

However, just as importantly, your brand storytelling must reflect on the role that this wealth of experience plays in the changing buying habits of the Baby Boomer generation. Worldviews change as you age and gain new information and perspectives. These changing views reflect in how this customer segment process information, and how they make decisions about products and services.

Life becomes more about relationships, developing positive relationships in particular, rather than categories. Family, friends, and nostalgia, play a significant role in the decision-making process. Choices are not black and white and are more likely to be emotionally led.

Check out this similar article about Brand Storytelling

Changes in Storytelling Style

When considering how to tell your brand story to Baby Boomers, you also need to recognize that the changes are not just emotional, but also physical. As the brain ages and its functions change, you must adapt your storytelling to communicate efficiently with this generation. While the younger brain wants unambiguous, precise details and facts, the brain of this generation is more intuitive and emotionally led. It is also more attuned to sensory images, meaning that your storytelling needs to use words in a multi-sensory manner to create these pictures.

Metaphors are an essential part of this creative process. They aid in the brain’s comprehension of a subject and help to make it more vivid. If you cannot paint pictures with words and metaphors, you risk losing the customer’s focus and interest in your story.

Luckily for you as the storyteller, the Baby Boomer generation as a whole loves stories. So, the stronger the story, the more likely you are to attract Baby Boomers to your brand. However, your stories need to be emotionally charged. If it just contains line after line of facts and statistics, it will quickly lose its appeal. As with any customer segment, good writing, detailed characters, and engaging content also remain essential to reaching the Baby Boomer generation.

Learn The StoryBranding Process

defining your true brand story

Defining Your True Brand Story and Bringing it to Life Online

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Today’s most well-known brands share a powerful marketing secret—its about connecting with customers on an emotional level and in a way that addresses their challenges. But how can you do this without pushing your ideas on prospects?

Taking a true storytelling approach is the answer. Sharing your brand’s core values and competitive advantages in meaningful, memorable way will help reach your ideal buyer and build a following to your brand. Any brand, large or small, in any industry, for any product or service, can benefit from getting past just telling advantage and benefit claims, and truly developing a unique voice that customers believe in and becomes your brand.

The Power Of A Great Story

Stories have feeling. Emotion. Honesty. A good story naturally draws people in and creates lasting impressions. Beyond showing personality, it can convey a brand’s authentic motivational core—distinguishing you from the competition. A brand story rooted in truth and experience, and not about simply speaking about your product or service facts, will communicate your values and beliefs while empowering your customers and prospects. And once you have people on board, they will instinctually want to share it with others. So you not only attract buyers, you attract followers and advocates of your brand—without forcing it.

Uncovering The Plot

As you begin to think of your brand as a story and the best ways to convey it, consider these two essential layers: your Core Values—which is the WHY you do what you do (what you stand for and believe in) and your Competitive Advantages—the WHAT and HOW you do what you do best. By aligning these two elements, you define the true essence of your brand, and develop a unique value proposition that no other company or brand can match. While one point on its own may not be the differentiating factor, in combination, they become what makes you unique and extend the belief that you do it for the right reasons.

Learn more about telling your Brand Story here!

Diving Deeper

Companies must do some internal processing to find a brand’s difference and its’ point of view. The difference is the brand’s function. The POV is the brand’s cause. Features and benefits are copied or upgraded all the time. But when a customer feels a brand shares their beliefs, when they believe in the same Core Values, they are more likely to connect with them. As they consider at different purchasing options, you will have already built an emotional connection—and trust.

Expressing Your Story

Once you capture and define your one authentic story, you must bring it to life for the world to discover. Crafting the voice and tone to showcase your personality, what motivates and inspires you, and demonstrate your values. Creating consistent, relevant and informative website content that speaks to the right prospects you are trying to attract. Maintaining a positive experience for all visitors, but shaping experiences for your key audiences to keep them coming back for more.

At the end of the day, your website’s greatest objective is to deliver prospects the information they need, when they need it, and provide clarity around how to act. When you shape it around a story that already engages, you will effectively build the following—and the sales—that lead to lasting success.

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Integrating Story Branding With Your B2B Marketing Strategy

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Marketers have realized that their audiences’ attention spans are getting shorter by the day. In an effort to get it back, they resort to anything to engage them: humor, sex, etc. However, it is one thing to get involved in a commercial and another to get involved in a brand. Successful brands market by forging a deeper emotional connection using story branding which is a part of attraction marketing.

In a technique called The Hero’s Quest, they create a story with a hero, a conflict, and a resolution. The hero has a certain drive like love that leads him to action past certain barriers and eventual conquest. Generating emotional connection with the story is what sells. To be successful in B2B marketing strategy, make your brand the hero of your own story.

Where story branding and marketing integrate:

Distinction

Consumers have vast amounts of choice today but are drawn to the one they can relate to. Distinction is vital in any marketing strategy. A good, realistic brand story enhances a brand’s overall presence regardless of its competitive position in the industry. The right perception hits the audiences’ emotional quotient, tipping it in your favor. Wrapping up your brand in a more meaningful story context further adds value to it. To fellow businesses, buying your product will mean getting higher utility compared to the others in the competition.

Humanizing your brand

A successful B2B marketing strategy is one that humanizes your brand. A brand story cannot be underestimated in doing the job. Individual experiences like those of Steve Jobs, when fed into a company message, go a long way in personalizing and even achieving celebrity like status for your brand. You can use employee or your founder experience for this. Although you cannot have complete control of your story, a little positive twist helps to strengthen it by making it more interesting. Your marketing strategy is even boosted further as a result. A story should be a corporate persuasion tool that leads your audience to you.

Read more on 4 Strategies For Improving Your B2B Customer Experience.

Emotion is more compelling than a straight fact

In spoken word, good oratory skills are regarded highly and can be more compelling when they involve more emotion than fact. Arousing an audiences’ emotion can create big turnaround in your brand path. The Royal navy for example, uses stories to boost confidence and productivity where it is expected of the military to have a tough, factual approach to communication. That B2B cannot use warm and emotive storytelling is not a true rationale. Make your story more willingly received and memorable to achieve greater marketing success.

Interplay

There is a two way exchange between telling a story and marketing success. Story branding strengthens your business whereas a good, stronger business performance reinforces your story. Similarly, poor performance becomes part of your brand story just as easily. A B2B marketing strategy can be shaped but success will always depended on perception. Story branding is one way of building this perception.

Inbound marketing will help you grow your business by attracting website visitors, converting them into leads and closing leads into customers

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How To Build A Brand Story

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Storytelling has been a part of human interaction for millennia. From the ancient time when families gathered around a fire for protection from predators, to the modern gathering of children around a preschool teacher, stories are a way for people to convey ideas and share experiences. The power of the story also works for building brands. Learning how to build a brand story begins with the past and moves forward.

Know Your Brand’s History

Every person who ever started a company had a reason for opening the doors. It could be to sell a product the founder invented. It could be to solve a known consumer problem. The reason could be to fill a particular niche. No matter the reason, the details of who founded the company and why is important for building the brand story.

Another aspect you need to record is why the brand took the direction it did. The founder may have started the company in one direction, but for one reason or another, the brand took its own path. Recording what happened and why is important for moving the brand story forward to the present.

Know Where Your Company Is Going

The next part of how to build a brand story is knowing where the company is going. Every brand needs a plan for future growth. That plan should be a natural outgrowth of the brand’s past and its present trajectory.

The future story is a vision of where the company’s owners want the brand to be in a given time frame. It needs to be well thought out, figuring in potential changes in the market and industry. It needs to integrate the brand’s vision, strategies, and goals.

Using Marketing Technology to Build a More Visible Brand 

Know Your Brand’s Values

What does your brand stand for? A brand’s values demonstrates what connects it to the world around it. Defining a brand’s values needs to be more than just stating an idealized version of what the brand should stand for. It should be an authentic statement of what the brand actually stands for.

Ask a customer what your brand stands for. You might be surprised at what you hear. The values that customers perceive may not be the values you want your brand to stand for. You have the power to redefine the perception, but it begins with knowing the values you want it to stand for.

Tell Your Story

Knowing your brand’s history, its future, and its values gives you the building blocks to tell your brand story. Your story needs to be authentic and honest. It should be a succinct statement of where your brand came from, where it is going and what it stands for. The story must demonstrate your company’s purpose. It should invite your audience to be part of the brand’s future.

Learning how to build a brand story is just the first step. You must align every aspect of your company with this story. Consistency demonstrates authenticity, which, in turn, builds trust with your target audience. The story should be an integral part of your website, your marketing, and your advertising. It needs to be part of your internal training for new hires. It needs to be a part of the fabric that makes up your brand.

Click here to learn all there is to know about telling your brand’s story.

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The Important Differences Between Storytelling and Storybranding

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People often think of business storytelling and storybranding as the same thing. Both can be found in the same story toolbox, but they are as different as a flat blade and a Phillips screwdriver. Both storytelling and storybranding are part of attraction marketing.

Storytelling is the more commonly used tool.

You may not be aware of it, but anytime you talk about events associated with how you or your company has had to deal with some problem, you are telling a story. If your story is well told, your audience will be able to visualize what happened and identify with the central problem as you describe it. And if you’ve captivated their interest, you might hear a “Wow!,” “Really?,” “Oh No!,” or get some other emotional reaction. Read more