Developing the Perfect Omni-Channel Marketing Strategy

The buyer’s journey has changed a lot over the years. This is a result of the consumer’s ability to explore multiple channels online and to engage in multiple ways. There is no distinct path that takes them from point A to point B in order to make a purchase. While one customer might begin doing research through a search engine like Google, another might ask their followers questions on social media to identify solutions to their problems, while yet another might stumble on an ad for one of your products in a magazine. Basically, every buyer’s journey is unique.

As such, it’s important that you have a presence on multiple channels and that you integrate all of your channels, processes, and strategies so that you can help meet the needs and nurture your leads at any stage of their buyer’s journey no matter where they are. This is known as omni-channel marketing. The following are a number of tips that you should consider implementing that will help you strengthen your omni-channel marketing strategy:

Be Consistent With Your Marketing Efforts

Consistency is incredibly important when it comes to omni-channel marketing. This is because your leads are likely jumping from one channel to another. A lead may see a commercial on TV, then visit your Facebook page, then go to your website. If your branding is different (for example, if your message is different, your tone is different, or even the overall aesthetic of your marketing is different), you’re going to confuse consumers and you’re likely going to lose leads.

 Remove Siloed Organizational Structure

Because consumers may be at different stages of the buyer’s journey while exploring different channels, it’s important that your sales, marketing, PR, and customer service departments a

ren’t siloed. You need to make sure everyone has access to customer and prospect data at every stage and on every channel. This ensures that everyone is on the same page when it comes to identifying leads, engaging with them, nurturing them, and closing them.

Create Content For Every Channel

The more content you make available on different channels, the more successfully you’ll be able to reach consumers wherever they are. For example, if you only have a website, then you’re missing out on a lot of leads who use social media to find product or service recommendations. Make sure that you create content for every stage of the buyer’s journey and that you post it on a variety of platforms, including your website as well as social channels such as Facebook, Instagram, YouTube, and whatever other platforms your customers use.

Similar Article: How To Create Content For Each Sale Funnel Stage

Optimize Everything For Mobile Use

All of your online content needs to be optimized for mobile use. This is because many consumers may explore your website while on their smartphone or tablet. This is especially true if they are engaging on social media and follow a link back to your site, or they see one of your commercials on TV and decide to do a search for your company (more and more consumers use their mobile devices while watching TV these days). If your online content isn’t properly optimized for mobile use, then it may not load properly or be displayed properly.

 Put Together The Proper Marketing Stack

Because you’ll be collecting data on leads and customers from a variety of different platforms, you’ll want to make sure that you have the tools needed to organize the data and to put it to good use. To do this, you’ll want to build a marketing stack using tools such as CRM (customer relationship management) software, CMS (content management system, analytics and data visualization tools, and marketing automation.

Omni-channel marketing is essential if you want to attract and nurture modern day consumers through their unique buyer’s journeys. These omnichannel marketing tips will help make it easier to reach consumers at every point of their buyer’s journey no matter where they are.

  25 Website Must Haves For Driving Traffic, Leads & Sales
content marketing

Content Marketing Trends to Track in 2018

Content marketing is a long-term strategy. As such, you need to make sure that you track your content’s performance and regularly adjust your strategy. This is especially true as new content marketing trends emerge every year that could be beneficial to your brand’s marketing efforts. The following are nine content marketing trends that you should seriously consider adopting:

  1. Live video content is becoming more popular– Streaming live content provides audiences with a feeling of exclusivity since they have to tune in during the live stream or miss out. This can be a very powerful draw. Additionally, live content gives you the opportunity to show your authenticity and to build stronger connections with your audience.
  2. Content is going beyond social – While social media remains one of the most effective ways to engage with consumers, you should find ways to interact and build relationships beyond social, such as via in-person events, email marketing, membership sites, and more.
  3. Original content is becoming more important – Traditional advertisements, branded emails and sponsored posts have their place, but they are no longer as effective as they once were. This is because consumers have caught on and are in search of content that is unique and relevant to them. Producing original content will give you a competitive advantage.
  4. Content is becoming more interactive– Engagement is extremely important when it comes to content, which is why more brands are creating content that is interactive through the use of augmented reality and virtual reality. For example, both can be leveraged to demonstrate services and products in stores or at trade booths.
  5. Vertical content– When creating video content, the natural impulse is to shoot horizontally. However, because more consumers are using their smartphones to browse the Internet (more than 50 percent of Internet users are browsing on their smartphones), creating vertical content allows them to view your videos more conveniently.
  6. Formats for consumption are changing– Simply posting content to your blog on a weekly basis will no longer cut it. You need a comprehensive content marketing strategy that implements everything from copywriting to graphic design to video production across all platforms.
  7. Content is expanding beyond the screen– The Internet has already expanded beyond the screen in the form of the IoT (Internet of Things). Content creation for IoT platforms, such as Alexa, Siri and the like, isn’t far behind.
  8. Content is shifting to converged media – Content is shifting away from being solely owned media to becoming a combination of owned, paid and earned media, to the point where you can no longer tell the difference between the three. This is a result of social media’s role in content consumption.
  9. Content will become important at every stage of the buyer’s journey– Instead of focusing on content for the first stage of the buyer’s journey, you should be creating content for every stage, especially the middle-end. For example, the first stage (the awareness stage) should have content identifying the needs and problems of the customer and information on the causes behind them. The second stage (the consideration stage) should have content that addresses how the problem can be solved or how the need can be fulfilled. The last stage is the decision stage, in which your content should present your product or service as the solution. Having content that addresses each stage will make it easier to nurture your customers through the buyer’s journey.

Looking for more trends? Click here.

It’s important that you stay up to date with the latest content marketing trends so that you can adopt new strategies and adjust old ones to ensure that your content marketing is successful over the long term.

Download Our White Paper Guide To Learn How To Perfect Buyer Personas For Your Business

marketing-make-or-break

What’s Trending in Marketing

Keeping up with what’s trending in marketing is an important way to ensure that your marketing efforts remain up to date. Not to mention that they can provide insight into how you can adjust your marketing strategies in order to improve your results. The only problem is that keeping up with what’s trending in marketing can be quite a challenge seeing as how the online marketing landscape seems to always be shifting.

The following are a collection of articles that we have curated from some of the most notable marketing blogs on the web highlighting recent marketing trends that we think you should be aware of:

1. Noteworthy Marketing News and Trends

The power of podcasting: How to boost your reputation and search engine rankings

Podcasts have exploded in popularity over the past five years, taking on the position that radio once had in our lives. As you can imagine, there’s a lot of opportunity for marketing using podcasts as a result. A recent article about podcasts published on Search Engine Land recommends establishing yourself as an authority within your field through the creation of webinars, video content, a social media presence and more. This helps build credibility so that you’ll have a better chance at being invited onto a podcast. Once you’ve built a name for yourself, you’ll want to pitch podcast ideas that can benefit your SEO efforts to podcast hosts that are relevant to your business.

YouTube’s new TrueView for Reach option makes bumper assets skippable

According to an article by Ginny Marvin on Marketing Land, YouTube recently introduced a skippable option for short-form ads that are called TrueView for Reach, which can be skipped after five seconds; however, advertisers only pay if the viewers watch 30 seconds, the viewer interacts with the ad or the video ends. YouTube has implemented this new option in response to requests for ways to optimize TruView buys based on the different campaign objectives that customers have. One of the beta testers of the TrueView for Reach option, Samsung, revealed that it reached over 50 percent more people at half the CPM (cost per thousand) using the new feature.

Google Switches to Infinite Scrolling Mobile Search Results

Google has switched from having to click from page to page on their mobile SERP (search engine results page) to being able to scroll down infinitely by clicking on a “more results” button. This could potentially change what it means to rank on the first page of SERP according to a recent write up on the new infinite scrolling feature on Search Engine Journal. However, it’s currently in a test phase, which Google will only make permanent based on user feedback.

What other trends are there? Check out these ten ways to use Google Trends to Increase SEO!

2. Growing Your Inbound Marketing

Do You Need to Redesign Your Website?

Your website plays a huge role in your ability to market effectively. If it’s been a while since you updated your website, it may be in need of a redesign. Our own Nicole Wagner did a write up recently sharing some of the signs that a website needs to be redesigned. These signs include poor web rankings, a change in branding, a lackluster conversion rate, an outdated look and a subpar user experience.

Your Company’s Core Values Play a Role in Developing Your Brand Story

Storytelling is one of the most important aspects of marketing. Without it, you’ll have trouble engaging with your audience and connecting with them. We recently published a blog post on developing your brand story detailing how important it is to employ storytelling in order to share what your company’s core values and beliefs are and how that will evoke stronger emotions and build stronger bonds with your audience.

3. Recent Marketing Reports, Updates, and Trends

Pinterest reports 50% gain YoY in SMB advertisers

The Pinterest Propel ad program has been around for a whole year now and it recently reported a 50 percent jump in small and medium-sized business advertisers since it first went live. Pinterest has made a concerted effort to position their platform as an effective tool for advertisers and also revealed that businesses who are using Pinterest Propel are earning three times as many clicks than those who are not — and are even experiencing an average of 15 percent lower cost-per-clicks within the first 90 days.

Snapchat looks to offer new e-commerce options for Discover Publishers

According to a recent post on Marketing Land, Snapchat is currently testing a new e-commerce option on some of its Discover publisher channels. The new feature will allow users to swipe on products within the Discover platform in order to buy them from the Snap Store. Although they are just testing the waters, the company seems to have great ambition for its store’s future potential. Several publishers have revealed that they have tested the new feature and that currently, Snapchat is not taking a revenue share from any of the products being sold so far during the testing stage.

Facebook & Cambridge Analytica: What we know, what they knew & where that leaves us

Facebook has been all over the news as of late due to the Cambridge Analytica scandal. Considering the fact that many businesses leverage the use of Facebook for their marketing efforts, you’ll want to know where the future of Facebook lies. A recent article on Marketing Land goes into detail about the scandal as well as Mark Zuckerberg’s recent testimony in front of Congress addressing the issue of Facebook’s privacy settings and user consent.

The future of retail is Generation Z-dependent — and martech is the way to reach them

A new generation (Generation Z) is coming of age, and like every generation before them, their buying habits are different. Rohit Gupta explains how important it is for businesses to begin adjusting their marketing efforts to better target this upcoming generation by providing numerous tips. These tips include customizing the purchase journey, connecting through social media, preparing for the use of voice recognition technology, and focusing on convenient shipping options.

A GUIDE TO EFFECTIVE MOBILE MARKETING TECHNIQUES

increase SEO

Advertising Agency Trends

The world of the traditional advertising agency is gone. Today, clients want agencies that truly embrace all forms of advertising, both traditional and digital. Smart agencies know this and stay on top of the trends in marketing and sales that will have the most impact for their clients. Let’s look at a few trends that are hot and here to stay.

Native Marketing

If there is one trend in advertising that is going strong and will remain strong for years to come, it’s native marketing. Blending advertisements smoothly with surrounding content has been around for decades. Doing it in new and innovative ways in the digital marketplace is what is driving the current growth.

Business Insider predicts that native advertising will hit $21 billion next year (2018). In 2013, spending for native advertising was $4.7 billion. That translates to a 445% growth in just 5 years.

The beauty of native advertising is that it’s very unobtrusive. It organically blends into the user experience.

Marketing Automation

Let’s face it. The world of marketing is a bit cutthroat with so many companies vying for consumer attention. Trying to bring a brand to the forefront and keep it there requires a solid set of tools that collect data, provide analytic tools and does a lot of the work for you. That set of tools is marketing automation.

A marketing automation platform gathers pertinent information on what visitors are most interested in, which pages they visit most, and what changes as they go further down the sales funnel. This information offers critical insights to what the target audience needs at each stage of the journey. All of that information can help an advertising agency develop highly focused ad campaigns

5 Benefits of Marketing Automation 

Content Marketing

Content marketing is becoming more sophisticated and more personalized. It starts with web pages providing basic information. Adding elements like video and infographics enriches the experience.

Gathering information with marketing automation allows for personalization. Certain areas of the web page can provide content drawn from the visitor’s profile. Marketing apps take that to a whole new level with interactive content experiences, completely based what is known about the visitor.

This increasing sophistication of content marketing is going to demand more sophisticated options from advertising agencies.

Personalized Marketing

Consumers expect personalization and they value it. It goes back to the days when a shopkeeper knew the names of all his customers. “Hi, Mrs. Jones, how is your oldest son doing in school?” “Hello, Mr. Gonzalez. That car part you wanted just came into stock.” The personal connection builds trust that cannot be replicated.

That personal touch is becoming the norm when it comes to marketing. People respond better to email offers that include their name and refers to what interests them. When they log 0nto a site like Amazon or E-Bay, they like the fact that they get recommendations based on their browsing and purchase history.

Closed Loop Marketing Analytics

Smart marketing means know who visits your website via SEO or marketing efforts. Analytics tracks which web pages a visitor visits. It tracks how often the visitor comes back and what most interests him/her. Analytics may track when a visitor becomes a lead. It can even track some parts of the lead’s journey to becoming a buyer. But, does it track what converted that lead into a buyer?

That is what closed loop marketing analytics track. This type of analysis helps marketers understand which effort ends up in sale and which effort did not. It highlights the most effective marketing efforts and which ones need attention.

From an advertising agency perspective, it can show you which ad campaigns had the most impact and which ones did not.

Continuous Website Improvements Based on Data

Most companies do a major website redesign every few years. The problem with just a major redesign is that once it’s done, it’s done. Nothing major will change until the next redesign 2-3 years in the future.

A new approach, rapidly gaining popularity, is a web design based on continuous improvement. Instead of rolling out a completely outfitted website that takes months to build, it starts with a streamlined, well-designed core based on tightly focused goals and objectives for content, design and development.

When that new website goes live, it starts gathering user data, linking it to marketing/sales effort. The data shows what is working and what is not. That data is what drives the next wave of improvements, often done on a monthly basis. This cycle of analyzing data, making improvements and gathering data can go on forever, continuously improving the website and its effects on marketing/sales.

Staying on top of major marketing trends is critical for any advertising agency. These trends impact client advertising directly. Which trend do you think will have the most impact in the coming year?

Inbound marketing will help you grow your business by attracting website visitors, converting them into leads and closing leads into customers