McDonald’s Revolution in Retail Marketing
As I was traveling recently through St. Joseph, Mo last week, I stopped to get some gas and near the station was a McDonalds. I haven’t been in a McDonalds for about a year and decided to order my lunch. I wanted to stretch my legs, so I walked into, what I would consider to be the future.
I was greeted with a digital Kiosk board. Actually three of them. And all it said was “Create your taste”. I could create my own burger, with ten additional sauces, avocado, tortilla strips, three cheeses, grilled or raw onion and the list goes on-even lettuce wraps. You see, I walked into the very first 6,500 square feet McDonalds offering you to create your own burger. Also looking around I saw televisions, armchairs and couches.
As I moved my hand around, I created my own burger. Once paid on the kiosk, I was asked by someone standing by me to take a seat. Huh? McDonalds is going to deliver to my table? I was given an electronic device that linked my order to my table.