marketing senior living

4 Tips for Marketing Senior Living Communities

Marketing senior living communities can be a real challenge. You’re providing services for seniors; however, there are many people that are involved with the decision-making process. This means that one of the biggest challenges that you face is not only setting yourself apart from other senior living communities but fulfilling the needs of everyone in your audience. This is why how you market senior living communities is so important. Keeping this in mind, the following are a few tips for successfully marketing senior living communities:

1. Know Who Your Audience Is

Identifying your audience will help you target them more effectively when marketing senior living communities. However, since there are several types of people you’ll want to target, marketing a senior living can be tricky. Like previously mentioned, a lot of different people have a say when it comes to a senior moving into a senior living community, from the senior’s adult children to the medical professionals they work with.

Knowing who your audience is will be vital to your marketing efforts, especially when it comes to creating content. You have to write content for the person who is reading it, after all. If you attempt to create content that appeals to everyone, odds are it will end up appealing to no one. To avoid this, you’ll want to create a buyer persona. Creating buyer personas will allow you to more effectively target the needs of your audience when marketing senior living communities.

Buyer personas represent your ideal customers and provide insight that you can use to target them. For example, a standard buyer persona will include a person’s age range, their income levels, their goals, their needs, their challenges, their preferred method of communication, and more. This information can be attained from existing customers, from online surveys and from social media. Because different types of people have a say in the decision-making process, you’ll want to create several buyer personas.

2. Market Your Staff marketing senior living

While you’ll want to market the services, amenities and activities that your community offers, one of the most important elements of a senior living community is the staff. Families who are looking to move their loved ones into a senior living community will want to make sure that the staff is not only competent but that they will build meaningful relationships with the residents.

Because of this, you’ll want to make sure that you highlight your staff as friendly and caring. You should have a page on your site introducing visitors to your staff. Along with that, you should also create content highlighting their interactions with current residents. Video content is a great way to achieve this since it will help showcase their personalities and their connection to residents.

Check out our article: 5 Digital Marketing Tactics For Senior Living Communities

3. Promote Activity

One of the main things that both seniors and decision-makers care about is that residents will be able to live a fulfilling life once they’ve transitioned into a senior living community. Seniors want to maintain as much independence as possible, which means that they want to be able to live an active and social life.

You’ll want to position your senior living community as a place where this is possible. You can do this by highlighting and promoting different events and activities that your senior residents participate in. This can be done by writing blog posts about some of the daily or weekly activities that are available, posting pictures and videos of residents participating in various activities, or promoting upcoming events using social media.

4. Use Your Website As A Sales Tool

You should treat your website as a sales tool to help promote your community as a service. Publishing high-quality content that’s relevant to your target audience can help bring in traffic and will allow decision-makers (who are your customers) to educate themselves via the content you have provided. These are your leads. You’ll want to use your website to capture your leads and nurture them through the buyer’s journey.

5. Spread The Word Using Social Media

A social media presence can be incredibly helpful for a number of reasons. First of all, you’ll put your community in a position to directly address concerns and answer questions that decision-makers may have about your community. This can go a long way in building relationships and trust. Secondly, it allows you to keep family members up to date with any news or events concerning your community. This shows your audience that you care about your community and are regularly engaged in improving the quality of life of your residents. Using social media in such a manner can help to build your reputation and spread awareness as a result.

Marketing senior living communities is no easy task, but these tips will give you a good foundation on how to reach your target audience and to position your senior living community as a safe, comfortable and friendly place that will meet the needs of your residents and of those involved in the decision making process.

lead generation tips

What’s Trending in Marketing for June 2018

Staying up-to-date on marketing trends is a great way to reflect and verify whether your marketing efforts are in tune with what’s going on in today’s marketplace. We’re aware that keeping up with these trends can often be difficult given the abundance of information thrown at us every day.

The following articles come from popular marketing blogs and highlight current marketing trends that we think are worth paying attention to:

Noteworthy Marketing News and Trends

Instagram’s New Native Payment Feature For Users

According to an article by Josh Constine on TechCrunch, Instagram’s new native payment feature will allow individuals to buy services or book appointments without having to leave the application. Users can now register their credit or debit card as part of their profile and will not be forced to go to a separate website or re-enter their payment information when purchasing a service. For businesses, this exciting feature will lead to higher conversion rates, as people will feel less inclined to quit in the middle of the checkout process and will make Instagram an even more powerful player in commerce. The potential of this feature has also enticed businesses to want to increase spending on advertising their services on Instagram.

Facebook’s Expansion of Reporting Options For Advertisers

Facebook’s Ads Reporting platform will be updated over June and the new changes will allow advertisers to customize their reports to their liking according to a recent write up on Marketing Land. The platform will also make things a lot easier for advertisers as it will include a side panel so they can edit ads on the same screen as the campaign page without having to switch back and forth between tables. Along with the updated platform, a new “creative reporting” metric will also be introduced and will provide users with useful information on which of the implemented creative ad elements are performing best.

Improving Your Marketing Program

Improve Your Marketing Strategy By Asking These 4 Questions

What separates a successful business from the rest? For Dan Gartlan, it’s the constant improvement and updating of marketing strategy. Updating your business’s strategy will demonstrate to consumers and competitors that you are in tune with the changes in your competitor’s messaging, methods of communication, consumer concerns, and the overall marketplace. In this article, Gartlan challenges you to reevaluate aspects of your business in relation to your marketing strategy by asking four key questions.

6 Email Marketing Tips

Email marketing continues to be a popular form of marketing and given the abundance of emails people receive daily, it’s important to make sure that your email looks good and stands out. Our own Nicole Wagner published a blog posts that offers tips on how to make the best out of your email marketing.

Recent Marketing Reports, Updates, and Trends

Amazon, Homebuilders Unveil Smart Home ‘Amazon Experience Center’ in California

A new partnership between Amazon and Lennar, one of the largest homebuilders in the U.S., plans to shake things up with their efforts to create pre-wired, voice-activated smart homes that will change the future for homebuyers. A recent article on Security Info Watch explores how Lennar plans to integrate Amazon’s Alexa voice-assistant program into the design of the future homes they are going to construct. They have already constructed several models of these smart homes across the nation so people can experience what it would be like to live in one. Amazon and Lennar are convinced that this partnership and new creation will allow people to have greater control over their lives and could potentially make doing chores a thing of the past.

Influencer Marketing for B2B Brands in 2018

While you might believe that influencer marketing is solely for B2C brands, Michael Brito asks you to think again. Influencer marketing has proven to be efficient in increasing ROI and reaching audiences. According to Brito, the principles of influencer marketing can be also be applied to B2B markets and the implementation of it for these brands can be explained using the 1:9:90 model of influence, which has been used in the past to find, segment, and activate groups of people. By applying this model and understanding the differences between each group, you can then determine the best way to engage with influencers and encourage them to talk about your company.

social media marketing

PPC landing pages

PPC Landing Pages and Other Trends You Should Know in 2018

As 2017 draws to a close, another exciting and interesting year of PPC marketing will conclude soon. PPC landing pages still hold strong, but the other trends in pay per click marketing are worth analyzing as well. That also means it is time to anticipate the future landscape and direction of paid search, with some help of the smartest guys in the industry. Voice search and artificial intelligence were two of the hottest topics in 2017, and it is likely that we will hear plenty more about them in the next year, as well as PPC landing pages.

In 2018, Ilya Cherepakhin predicts that PPC marketers will get pushed on two important fronts. They will unleash the intelligence and power of audience management and make inroads into voice search. Although there are other challenges, such as smart bidding automation, multi-channel attribution and cross-device analytics, he contends that voice search and audience management are likely to open up bigger frontiers for success, besides the good old PPC landing pages.

Voice search, though still evolving, cannot be overlooked. Marketers will have to rethink and devise new strategies for natural presence and PPC. This is because voice technology will tap into a considerably different kind of user behavior compared to that of an average mobile user. The use of existing mobile search technique will not be enough. It would be essential to have new and more relevant marketing objectives, reconsider the type of products and services that are more suitable for voice users, and come up with better mobile experiences for these users.

Artificial intelligence (AI) has been a buzzword in the current year. In 2018, it will become an even bigger element of marketing workflows. A lot has been said about Google introducing the use of AI for both conversion optimization and attribution modeling. However, over the course of 2018, use of Google’s AI is expected to skyrocket. Many bid management platforms have started to adopt artificial intelligence into their algorithms too.

Check out this article about Video Marketing

Although AI is driving better performance and outcomes, it is important to keep in mind that at the end of the day, human interaction is very crucial. Over-reliance on AI can lead to a few big shakeups. In 2018, we can continue to anticipate more improvements in the automation of PPC fueled by more sophisticated artificial intelligence and machine learning. What experts find most exciting probably is that PPC advertisers will have much more options compared to the past to leverage the technology. This is because it is getting integrated into many third-party tools.

It is also expected that more marketers will add long-tail keywords in their search account, and strive to better understand if there is sufficient difference between regular text searches and voice search to justify additional builds. Although experts guess that there would only be relatively small gains, plenty of marketers expect the incremental gains will make it easier for them to attain their 2018 goals.

According to Jeff Baum, an important trend for many PPC marketers to concentrate on in 2018 will be the adoption of machine learning. With upgrade to its ad rotation settings, smart bidding technologies, and the roll out of numerous smart display campaigns, Google has indicated that machine learning will be crucial for improving performance.

social media marketing

inbound marketing benefits

Top 3 Ways to Maximize Your Inbound Marketing Strategy

Do you have a favorite sport? Maybe it’s something popular like football or hockey. Perhaps a more dignified pastime such as golf or horseracing better suits your style. Whatever your preference may be, do you ever wonder how your favorite athletes (hopefully!) win more than they lose? Most likely they are playing with a strategy. It may seem obvious, but strategy – even in a sport like racing – is essential to victory.

The same is true for your business website. Without a strategy, your website will fall behind the competition. Don’t let this happen! Many companies fall into the trap of creating a website for nothing more than an “online presence.” With inbound marketing, websites can do so much more than they could 20 years ago. With inbound marketing, businesses are seeing more online traffic that results in more customers and sales. But without a strategy, even inbound marketing has its limits.

Inbound marketing benefits from a well-developed strategy. There are three aspects to creating a well-developed inbound marketing strategy.

1. Create website goals

What do you want your website to do for your customer? That’s the main question that should be asked before a website is developed. Without a clear goal, a website could be published without having any significant benefit to the owner or the visitor. If a website generates most of its sales after visitors view a product information page, the goal of the website should be to create more product information pages, increase traffic to these pages, and streamline the ability to go from product information to product purchase. Inbound marketing benefits from having a website with clearly defined goals. If you are wondering about your website, try having a friend or colleague take a look at it. Ask them if they felt your website had clearly defined goals. Once you’ve determined you have the right goals in mind, it’s time you ask yourself if you have the right person in mind.

2. Create a Persona

Creating a persona is a powerful way for a business to better understand its customers. Without a persona, businesses have an incomplete idea of who to market to. So what is a persona? A Persona is the ‘ideal’ customer that a business wants to reach out to. Personas are defined by many things – ethnicity, location, motivation – but what they all have in common is that they help shape the strategy used by a company to achieve its goal.

Read more on Why Buyer Personas Are So Important

By creating a strategy with a specific end-user in mind, we are better able to understand what their problems are and how we can help make their lives easier. Don’t get too attached to your persona though! You will likely find that you may need to update them as you gain more insights on your customers. You may even considering adding an additional persona. Once you have your persona or personas created, you can move on to the next step.

 3. Get to know your persona

Now that you have a persona, ask yourself, how well do you know him or her? It may seem like knowing a pretend person’s upbringing and background is a little silly, but it can go a long way with customer satisfaction. By constructing your persona’s life story, you are better able to understand their motivation, needs, and desired outcome in life. If your persona is looking for a product that satisfies a long-term need but your business only sells products for immediate use, you’ve just gained valuable insight. You’ve recognized a need your typical customer has as well as an opportunity for your company to grow. By using information gathered from our personas, we can update and adapt our company strategy to best fit our customer needs.

Download A Free Template For Developing Personas

Just like in all sports, strategies continue to adapt as they encounter new problems and opportunities. You will likely find that a strategy created today might not work for you a year from now. That’s okay! Revisiting your goals, updating your persona’s attributes, changing their background and desired outcomes; these are all essential to a successful business. Just remember, inbound marketing benefits strongly from a well thought out strategy. How do you think your company’s online strategy is? If you’d like a free consultation, please check out the link below.

Want more resources on how to redesign your website? Click here!

Download Our White Paper Guide To Learn How To Perfect Buyer Personas For Your Business

creative marketing solutions

4 Questions to Ask Yourself When Looking for Creative Marketing Solutions

Imagine yourself coming home after a long day of work only to find your kitchen completely flooded. You run to the sink and quickly realize that you have no idea what the problem is. Time to call the plumber! Now, imagine that plumber shows up and the only thing in his tool bag is a screwdriver. You’d probably be pretty upset, right? That’s because you know that a screwdriver isn’t the right tool for a leaky pipe. Digital marketing is no different; without the right tool for the job you will not be able to accomplish your goals.

Choosing the right tool is essential for a company’s approach to creative marketing solutions. Without the right tools, you may overlook valuable information, miss out on new customers, or fail to recognize a new opportunity in your industry or business. So how do we choose the right tool for the job? Here are four things to consider when you ask yourself that question. 

1. What are my goals?

Goal creation is often the first step in any business decision. Why should choosing your tools be any different? Lets take a look at the plumber again. If his goal was to fix a pipe then he should have known that a screwdriver is not the best tool to achieve this goal. We know that a wrench is much more useful for this kind of problem. Obviously, we are not saying that screwdrivers are a useless tool. Our point is that different tools should be used for different tasks. If instead the goal were to install a door into a doorframe then a screwdriver would be the perfect tool to use. By laying out your goals, you are better able to decide which tool fits best.

2. Will these tools accomplish those goals?

Lets say the problem with the plumber wasn’t that he had one tool, but far too many! You watch him fix the sink, but feel frustrated as he wastes time digging into his bag, leaves tools all over your floor, and goes back and forth from your kitchen to his truck outside as he tries to find what he’s looking for. You feel upset because, though job gets done, the amount of time it took was much longer than what you were anticipating. The problem of having too many tools for a task is problematic in two ways.

First, having too many tools can make even simple tasks complicated. By having multiple software applications that have overlapping features, your employees may become overwhelmed with how much they are expected to understand. Software should be easy for your employees to learn, whether they’ve been with you for 20 years or 20 days. This will minimize the number of hours it takes to learn how to use the tools and maximize the number of hours they spend actually using them.

Second, any money that is used to buy tools for your company is money that could be used in areas that have a proven ROI. If you buy tools that are unneeded or overprice, you are essentially wasting money for your business. By buying tools only when you need them, you are ensuring that your company uses its resources efficiently.

By making sure you have the right number of tools you minimize your company’s spending and maximize its growth!

[Read About 8 Great Case Study Questions To Ask Yourself When Attracting Prospects]

3. How much is too much?

Do you know someone who has to have everything brand new? They buy the newest smartphone and the fastest computer only to play Angry Birds and browse the internet. If you’re anything like me, you probably get frustrated with this person. You might think to yourself, “why are you spending so much money when you don’t need to?” Some businesses are the same way. They spend too much money on the best software when they really don’t need to. We see the same two problems here as we did in the example above – unneeded upfront costs and wasted hours of employee training. Make sure the tools you’re considering will accomplish your goals, but won’t do more than you need them to. 

4. Do my tools work together?

One of the most frustrating things in business can be working on a team project. Maybe there is someone who works remotely and everything has to be accomplished online. For others, it may be that their available hours don’t mesh well with your schedule. Every company has a vested interest in minimizing the number of obstacles their employees encounter on a daily basis. By using software that integrates between users, a company is better able to track of the progress of their employees and employees are better able to focus on their work. GoogleDocs is a great example of integrated technology.

For many years, even just changing a text document could be very frustrating. One of the main ways people would update documents was through email. A frustrating experience when working with multiple people who make multiple revisions. Who’s changes do you go with? Did they change the most recent version of the document or do you need to backtrack to an earlier copy? Who’s revisions does your team ultimately to go with?

This was one of the main problems Google aimed to address with their release of GoogleDocs. By using GoogleDocs, we are now able to collaborate and make changes to the document in real time. Coworkers can track who made revisions to the document, at what time, and leave comments to one another. And the best part? No endless chain of emails filling your inbox! Finding the best software for your company may take time, but truly integrated technologies can make a significant difference to your everyday workload.

Creative marketing solutions can be complex, but they don’t have to be difficult. By optimizing the tools you and your company uses, you will find that working together will become much easier. Remember, you can’t fix a sink with a screwdriver. Go out and find the tools you need! If you’d like some advice on where to start, please follow the link below for more information

Search Engine Optimization Techniques

media mix

Beacon Marketing: Bringing Personalized Marketing To Retail Outlets

One of your customers is browsing your store and gets an alert on her phone. She glances at the screen and her face lights up. She looks up at the nearest employee with a huge smile on her face. The customer just received a customized alert on her phone offering a 20% discount, if she makes a purchase in your store today.

Was that a big coincidence? Nope. It was beacon marketing.

What is Beacon Marketing?

More and more consumers rely on their mobile devices to search for products and to do price comparisons. They often download their favorite brands’ apps to get special offers and other incentives. This kind of marketing takes personalized marketing to another level.

The beacons are small, battery-powered devices, that can be installed throughout any physical location. The beacons emit a special Bluetooth signal known as a BLE. Within a certain range, mobile devices can pick up the BLE signal and receive push notifications. Those notifications allow you to interact with your customers in new and different ways.

Some beacon setups currently require consumers to have the brand/store app installed to receive these notifications. However, Twitter has paired with beacon start-up, Swirl. They are developing ways of bypassing the app requirement and using Twitter instead. Instead of requiring a consumer to install an app, all that person needs to do is follow the brand on Twitter.

Does It Really Work?

Yes.

More than 50% of the top 100 brands already use beacons within their physical stores, with great success. Macy’s implemented these signaling devices throughout their chain after conducting a hugely successful trial run over a Christmas season.

The beauty of these devices is that they can be used in businesses of various sizes and in different industries. For example, casinos can engage their guests from the moment they walk through the door. If a VIP walks through the door, the casino can send a welcome and have a staff member waiting in the VIP room with the customer’s favorite drink in hand. Someone in the slots area can receive a special offer to come visit the roulette tables. Other guests can receive discount offers for dining and entertainment.

Now, the success a business has with beacon marketing depends on what value you offer to the customer. This form of marketing enhances the way your business can interact and engage with your customers. Offering tips, perks, and discounts are all effective ways to provide value to consumers.

What Does This Mean for Your Business?

Brick-and-mortar stores continue to fight the pressure of online competitors. Competing on price is difficult with the overhead costs of running a physical location. To remain competitive, stores have to find new ways to differentiate themselves from the online competition.

Using beacons to interact with customers opens up new opportunities to engage consumers and entice them to make in-store purchases. That makes beacon marketing a promising channel for the long-term success of brick-and-mortar stores.

Download Our White Paper Guide To Learn How To Perfect Buyer Personas For Your Business

McDonald’s Revolution in Retail Marketing

As I was traveling recently through St. Joseph, Mo last week, I stopped to get some gas and near the station was a McDonalds. I haven’t been in a McDonalds for about a year and decided to order my lunch. I wanted to stretch my legs, so I walked into, what I would consider to be the future. 

I was greeted with a digital Kiosk board. Actually three of them. And all it said was “Create your taste”. I could create my own burger, with ten additional sauces, avocado, tortilla strips, three cheeses, grilled or raw onion and the list goes on-even lettuce wraps. You see, I walked into the very first 6,500 square feet McDonalds offering you to create your own burger. Also looking around I saw televisions, armchairs and couches.

As I moved my hand around, I created my own burger. Once paid on the kiosk, I was asked by someone standing by me to take a seat. Huh? McDonalds is going to deliver to my table? I was given an electronic device that linked my order to my table.

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Make An Impact With A Pop Of Color

I’m a sucker for anything pink. I bought my first iMac because Apple offered it in fuchsia. I got a brand-new KitchenAid in pink, even though my old one still worked. I even bought a car in red raspberry, which is as close to pink as cars come.

So imagine my delight when I walked the floor of the International Home and Housewares Show (IHHS) last week at McCormick Place in Chicago. Down every aisle pastel pinks, blues and purples captivated me while bright red, green and yellow items captured my attention. Everything from kitchen utensils to luggage…small appliances to pet supplies colorfully screamed “notice me.”
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branding and marketing

For Those Who Do Not Believe In Branding and Marketing

So… you are one of those people that don’t believe that branding and marketing works…

Well…

Why do so many companies spend millions of dollars for just a few seconds of air-time on the Superbowl each year?

Why do millions of people flock to Starbucks every morning?

Why has Apple taken over the phone industry?

Why has Nike signed more athletes than any other brand?

These answers are way too obvious. Read more

#WorldsToughestJob Media Strategy

American Greetings Cardstore decided in the Fall of 2013 that it would take its traditional marketing budget and go online instead. This was the beginning of the cards company’s journey in digital media. For Mother’s Day it offered a unique job opportunity to over 15 million viewers and 12 people applied to the job posting.

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