website strategy

The Best Strategies for Website Engagement in 2021

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The way people engage with businesses tends to evolve over time. At no point has this been more obvious than during the past year as a result of the COVID-19 pandemic. More people were either unemployed or working from home than ever before, resulting in more time being spent online. Because many people have transitioned to work-at-home, there’s a good chance that they will remain there. Because of this, website engagement is as important as ever.

However, this doesn’t mean that you automatically have their attention. You still need to find a way to engage them — and to keep them engaged. This is especially true when you consider that the average person spends no more than 15 seconds on any given website before they leave. With that in mind, the following are a few effective strategies for boosting your website engagement this year:

1. Eliminate Technical Issues

Knowing that the average user is going to have a short attention span, the last thing you’ll want to do is waste their time with technical issues. Technical issues, such as broken links or slow loading times, will frustrate visitors — especially first-time visitors. Most will leave your site a few seconds after encountering a technical problem, and odds are they’ll head straight to the site of a competitor. Make sure that all of your pages load within a few seconds and that there are no broken links.

2. Create Relevant Content

A technically sound website will help prevent visitors from becoming disengaged immediately; however, good content is what will keep them engaged for longer. Do not focus on promotional content. Online users are constantly bombarded with ads wherever they go, which means that if they go to a site that feels like it’s trying too hard to sell something to them, they will leave. Instead, create content that addresses their problems and needs. Good content that educates visitors will build your brand authority and trust as well. As a result, not only are they more likely to stay on your site for longer, they’ll be more likely to come back — and even to share your content on social media.

There is a lot of competition in websites between businesses. Here are more tips to keep your site competitive.

3. Make Your Content Easy To Read

Even if your content is of high quality, visitors may give up on it if you don’t make it easy for them to read. For instance, if your main page is just a wall of text, it will give visitors a headache as they try to read it. You should break your content up using headers, bullet points, numbers, and supplementary visual content. The easier it is for visitors to read your content, the more likely they’ll be to read it through to the end.

4. Optimize Your Website Engagement For Mobile Use

Despite the fact that more people are online from the comfort of their own homes than before, many of them will still be surfing the web via their mobile devices, such as their smartphones or tablets. On top of that, the country has slowly been getting back to normal since the vaccine rollout, meaning more people are leaving their homes with their mobile devices. As such, you need to make sure your website and all of your content is optimized for mobile use. Otherwise, it won’t display properly on smaller screens, making it a pain to navigate. Mobile users won’t stay on websites that aren’t mobile-friendly for very long as a result.

website design

5. Add Video Content

Human beings are visual creatures. As such, they tend to absorb visual information better. While written content is still quite effective, you should also invest in video content. People are more likely to watch through a short video than they are to read through a written blog post. This is especially true for mobile users.

6. Add Social Proof

Adding social proof to your website will create trust in new visitors. Most people will be a touch skeptical when they visit a new website they’ve never been to before. Social proof helps to reinforce your reputation. For example, positive reviews from well-known sources in the industry or social media influencers can help boost your trustworthiness, as can customer reviews or customer testimonials. The more social proof you have on your site, the more at ease visitors will be, making it easier to obtain website engagement.

7. Implement A Chat Feature

A live chat feature or a chatbot can go a long way towards making sure visitors stay engaged while checking out your site. With a chat feature, you can engage visitors the moment they arrive on your site. A chat feature can also help guide visitors by helping them find what they’re looking for, thereby making sure that they don’t leave out of frustration.

Keeping your visitors engaged is essential to making sure you don’t lose any potential leads. The more engaged your visitors are, the better of a chance you’ll have of nurturing them through the sales funnel. As such, be sure to consider implementing these strategies to help improve your website engagement in 2021.

25 Website Must Haves For Driving Traffic, Leads & Sales
defining your true brand story

Defining Your True Brand Story and Bringing it to Life Online

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Today’s most well-known brands share a powerful marketing secret—its about connecting with customers on an emotional level and in a way that addresses their challenges. But how can you do this without pushing your ideas on prospects?

Taking a true storytelling approach is the answer. Sharing your brand’s core values and competitive advantages in meaningful, memorable way will help reach your ideal buyer and build a following to your brand. Any brand, large or small, in any industry, for any product or service, can benefit from getting past just telling advantage and benefit claims, and truly developing a unique voice that customers believe in and becomes your brand.

The Power Of A Great Story

Stories have feeling. Emotion. Honesty. A good story naturally draws people in and creates lasting impressions. Beyond showing personality, it can convey a brand’s authentic motivational core—distinguishing you from the competition. A brand story rooted in truth and experience, and not about simply speaking about your product or service facts, will communicate your values and beliefs while empowering your customers and prospects. And once you have people on board, they will instinctually want to share it with others. So you not only attract buyers, you attract followers and advocates of your brand—without forcing it.

Uncovering The Plot

As you begin to think of your brand as a story and the best ways to convey it, consider these two essential layers: your Core Values—which is the WHY you do what you do (what you stand for and believe in) and your Competitive Advantages—the WHAT and HOW you do what you do best. By aligning these two elements, you define the true essence of your brand, and develop a unique value proposition that no other company or brand can match. While one point on its own may not be the differentiating factor, in combination, they become what makes you unique and extend the belief that you do it for the right reasons.

Learn more about telling your Brand Story here!

Diving Deeper

Companies must do some internal processing to find a brand’s difference and its’ point of view. The difference is the brand’s function. The POV is the brand’s cause. Features and benefits are copied or upgraded all the time. But when a customer feels a brand shares their beliefs, when they believe in the same Core Values, they are more likely to connect with them. As they consider at different purchasing options, you will have already built an emotional connection—and trust.

Expressing Your Story

Once you capture and define your one authentic story, you must bring it to life for the world to discover. Crafting the voice and tone to showcase your personality, what motivates and inspires you, and demonstrate your values. Creating consistent, relevant and informative website content that speaks to the right prospects you are trying to attract. Maintaining a positive experience for all visitors, but shaping experiences for your key audiences to keep them coming back for more.

At the end of the day, your website’s greatest objective is to deliver prospects the information they need, when they need it, and provide clarity around how to act. When you shape it around a story that already engages, you will effectively build the following—and the sales—that lead to lasting success.

Learn The StoryBranding Process

brand development

What is Brand Development and How Does It Work?

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A successful business depends on your ability to strengthen your brand reputation and generate brand awareness. To do that, you need to develop a strong brand. Your brand consists of a lot of different elements. Those elements combine to create a brand identity that separates your business from your competitors. Brand development is the ongoing process of creating and maintaining that brand identity. With that in mind, the following are steps you should take to develop your brand:

1. Determine Your Brand’s Purpose

If you don’t know your purpose, neither will consumers – and that’s not going to help you when it comes to generating brand awareness. In order to set brand goals and to evaluate how your brand is performing over time, you will need to have a clear understanding of what your brand’s purpose is. Exactly why does your brand exist? What problems does your brand solve? Why should consumers care about your brand? A strong brand needs to have a well-defined purpose.

2. Differentiate Your Brand From Your Competitors

One of the things that define the strength of your brand identity is your ability to differentiate it from other competing brands. If consumers can’t tell the difference between you and your competitors, it means your brand is weak. Develop your unique selling proposition to help your brand stand out in a crowded field. Doing so will also help you craft your message. Being able to stand out is arguably one of the most important facets of a successful brand.

Sometimes you may need to find your company’s make or break to determine the best brand strategies. Read more here.

3. Identify Your Audience

The success of your brand will depend on whether or not you reach an audience that engages and relates with your brand. However, if you’re targeting the wrong audience, you will fail massively when it comes to building a strong brand identity and establishing a stellar brand reputation. If you don’t target a specific audience (as in, you attempt to reach everyone), your message won’t reach the right people. If you know who your audience is, you’ll be able to create content that’s more helpful and relevant to them, which will only help to boost your brand awareness and brand authority.

There are many ways that you can identify who your audience is. Use the information that you’ve collected from your opt-in forms and from previous customers. Use your social media data. Request customer feedback. All of this information can help you figure out the demographics of your audience as well as their wants and needs. Use this data to develop buyer personas, thereby allowing you to address every different segment of your target audience.brand development

4. Implement A Unique Voice

Your brand needs to be relatable to your target audience. As such, you need to incorporate what you know about your target audience’s demographics to develop your brand voice. The voice is the personality that you create for your brand to communicate with your audience. For example, Uber’s brand voice is considerate and direct. Old Spice uses a masculine and humorous voice. Nike has an inspirational voice. As you can see, the voice a company uses in all of its marketing and communication efforts defines a big part of its brand identity.

5. Create A Distinct Brand Aesthetic

The look of your brand needs to be recognizable as it will help to make your brand identifiable. The log is an important part of this. Some of the most successful brands in the world are recognized by their logo. For instance, the Nike swoosh or Apple’s apple with a bite taken out of it. These logos are so well known that they don’t even need the company name to accompany them. Keep in mind that aesthetic doesn’t just refer to the logo — it also refers to the type of font used to display your company name as well as the color combination associated with your brand. For instance, Facebook is associated with blue and McDonald’s with red and yellow.

6. Maintain Consistency Across Channels

The biggest mistake you can make is to make adjustments to your branding based on the channel you’re on. For instance, taking on a more serious tone on LinkedIn and then using a more informal and joking tone on Twitter. Or using different visual elements on social media than you use on your website. Such inconsistency will hurt your brand identity because your audience will become confused over who you are.

These are the steps that you will need to take to develop your brand. Keep in mind that brand development is a long-term strategy. Every marketing decision you make affects your brand and contributed to your brand’s identity, reputation, and awareness. As such, you need to take these steps to ensure that your brand development starts off with a strong foundation.

Learn The StoryBranding Process
optimize your social media

5 Ways To Optimize Your Social Media

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Social media is constantly changing and evolving, so it is crucial for even the most successful brands to reevaluate their strategy from time to time to keep up. Social media helps with attraction marketing. Use these strategies to optimize your social media and to make sure that your brand is constantly staying on top.

1. Tailor to your audience

Read more

inbound marketing

Inbound VS Outbound Marketing: What’s Better for You?

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Your marketing strategy is not something that you should take lightly. After all, the success of your business, whether it’s big or small, is going to depend on your ability to generate customers. Without effective marketing, it’s going to be very difficult to grow your audience, not to mention your customer base. However, if you do just a little bit of research, you’ll quickly find that there are two main types of marketing: inbound marketing and outbound marketing. The question is, which should you use for your business?

What Is Outbound Marketing?

Outbound marketing is the more traditional form of marketing. The main strategy of an outbound marketing campaign is to get your company’s message to an audience that consists of potential customers. For instance, running commercials on TV or radio, placing ads in magazines or newspapers, or putting up billboards outside. These are all forms of outbound marketing. The idea is that people who need your product or service are, hopefully, exposed to your ads and will come to you as a result.

Benefits Of Outbound Marketing

  • Reach potential customers who were not aware of your brand
  • Successful outbound marketing can boost short-term sales

Drawbacks Of Outbound Marketing

  • Most outbound marketing tactics are expensive
  • Targeting a broader audience will usually result in a lower ROI
  • May reach potential customers who aren’t ready to buy
  • Forcing message onto the audience, which can put them off

What Is Inbound Marketing?

Whereas outbound marketing involves forcing a message to an audience, inbound marketing focuses on putting your business in the position to be found by your audience on their own time. Most inbound marketing efforts are digital. For example, setting up a website and a social presence, writing content aimed at your target audience, and optimizing your content for SEO (search engine optimization). The idea is to make your brand easy for potential customers to find or stumble upon when searching for relevant information online. Once found, you can then nurture them through the sales funnel at their own convenience.

Inbound marketing can also be used in email marketing. Read more here.

Benefits Of Inbound Marketing

  • Higher ROI. Your marketing efforts live forever (unlike outbound marketing), which means they can continue to see results in the future.
  • You can reach more people. Billions of people use the Internet, giving you potential access to a much greater audience.
  • Inbound marketing allows you to target specific buyer personas with greater ease, leading to better results.
  • Inbound marketing is much more affordable.

Drawbacks Of Inbound Marketing

  • You won’t see overnight results. Inbound marketing requires a lot of long-term effort.inbound outbound

What Type Of Marketing Should You Choose?

Which type of marketing better suits your business is going to depend on various factors, such as what your budget is and what your goals are (are the more short-term or long-term?). However, as a smaller to mid-sized business, inbound marketing is going to be your best bet. It’s much more affordable and allows you to steadily grow your business over the long term. But that doesn’t mean that you should ignore outbound marketing. Outbound can still be incredibly effective, despite the fact that some mistakenly think that it has become obsolete with the advent of inbound.

Outbound marketing tactics can still be incredibly useful. There’s a reason why businesses still run large ad campaigns in magazines or on TV. There’s a reason why it’s so expensive to run a commercial in a 30-second slot during the Super Bowl. That reason is that outbound marketing still works. It’s a great way to increase brand exposure if you know what you’re doing.

Even if you don’t have a massive budget to work with, outbound marketing can still be effective, especially if used in conjunction with your inbound marketing strategy. After all, you can use outbound to market your online presence. For example, you can put your website or social media handles up at the end of your commercials, on your print ads, or on your billboards. You can even put QR codes on your print ads that people can scan with their smartphones.

The primary reason why advertising your inbound efforts on your outbound efforts is so effective is that most people are using a smartphone, tablet, or laptop while they are watching TV — or have one on hand when they pass by a billboard or are flipping through a magazine.

Build A Marketing Strategy Using Both Inbound And Outbound Strategies

There’s no reason to choose just one. Both inbound marketing and outbound marketing strategies have their pros and cons. Inbound tends to be a more long-term strategy, while outbound is more short-term. As such, using them together allows you to run a more comprehensive omni-channel marketing strategy. The more complete your marketing efforts are, the greater the odds of success will be.

Inbound marketing will help you grow your business by attracting website visitors, converting them into leads and closing leads into customers
Inbound Marketing Strategies

5 Types Of Marketing Videos You Should Think About Using

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Year after year, marketing videos grow in importance. Video has never been easier to consume for Americans, especially when considering the increasing quality of smartphones and tablets. Video is also the easiest way for people to absorb information. Additionally, according to a prediction by Zenith, the average person will spend around 100 minutes a day watching videos in 2021. The pandemic certainly had an impact on these numbers as well. People have more time on their hands to watch video content, especially those who have switched to a work-at-home environment.

Because of this increase in video consumption, a video marketing strategy is an absolute must. The following are some of the different types of marketing videos that you should consider producing this year.

1. Educational videos

Educational videos should be used to help inform your audience about a particular subject. No video marketing strategy will be successful without them. This is because the more informed your audience is, the more confident they will be in making a purchasing decision down the road. Educational videos provide them with the knowledge they need to understand your business and the solutions you offer. There are several types of educational videos, including:

  • Demo videos – Videos that demonstrate how your product or service is used.
  • Explainer videos – Videos that showcase why your product or service is needed.
  • How-to videos – Videos that provide step-by-step instructions on how to do a specific task.
  • Animated videos – Animated videos are a fantastic way to deliver information in an entertaining way, whether they’re explainer videos or how-to videos.

When is the Best Time to Post on Social Media?

2. Interview videos

Interviews are an excellent way to provide detailed information about certain subjects to your audience while also providing a personality to engage with. You can film interviews with both employees and upper management as well as experts that are relevant to your industry. What’s great about interview videos is that they are incredibly easy to produce.Marketing Video

3. Event videos

Certain events, like industry tradeshows, conferences, fundraisers, and round table discussions, can reveal a wealth of information. Film these events and edit them into event videos for your audience to enjoy.

4. Case study and testimonial videos

These types of videos focus on customers and their experiences using your product or service. Not only can you use them as social proof that your products or services work, but they make it easier to build trust with your audience. Potential customers are much more likely to relate to and believe what previous customers have said, after all. Using case studies and testimonial videos, you give customers the chance to explain what their challenges were and how your product or service solved those challenges.

5. Behind-the-scenes videos

A big part of creating a successful brand identity is presenting your company as being relatable. You don’t want your audience to think of you as a big faceless corporation, after all. Creating videos that depict your company behind the scenes is a great way to do this. It shows that there’s a human element behind the business. There are tons of ways to go about creating behind-the-scenes videos. A video of the day-in-the-life of the typical employee or a video of the manufacturing process of a product are great examples.

These are five different types of marketing videos you should consider creating in 2021. As you develop your video marketing strategy, remember that the quality of your content matters — and so does the audience that you’re creating it for. Always keep viewers in mind to ensure that your video marketing efforts are relevant.

buyer persona guide for business