Lead Generation Strategy

The Right Lead Nurturing Strategy Can Help You Stay Top of Mind

Just as you put thoughtfully planned initiatives in place to help with new lead generation, you must also think about how you will then nurture these prospects through the sales cycle once you obtain the lead. Successful attraction marketing is having leads. A smart, strategic email and direct mail program can help you maintain a consistent connection with prospects and grow the relationships you have available to you—remaining ‘on their list’ and top of mind when they are ready to act.

Lead Nurturing Basics

It’s a proven fact: marketing needs to assist sales in order to achieve the most effective conversion results. So when you create a program that keeps prospects in touch with your thinking beyond just a salesperson’s outreach, you provide an opportunity to push the prospect through their journey faster. Utilize various outbound communications as key touch-points that complement the sales teams efforts, yet showcase your company’s thinking on a different level. Provide information contacts may be seeking out—not what you want to tell them—to build trust as they make their way to a purchase decision.

Key Considerations

The goal is to offer interesting, relevant and varied content that is not primarily self-serving in nature. Begin by creating a detailed plan for messaging and scheduling of communications. Think about common questions prospects may have, and how you can provide those answers while conveying your competitive advantages, promoting educational content you have to offer, and building trust in your abilities.

A study by DemandGen found that leads that are nurtured with targeted content produce an increase in sales opportunities of more than 20%. To ensure even greater success, target content to coincide with the behavior and mindset of your audiences at different points in their journey—naturally guiding them through the sales funnel by providing the right information at the right time in the buying process.

[Read About The Importance Of Lead Generation Content Marketing]

Fine Tuning

Set a solid foundation for your program by maintaining an up-to-date database with as much information on each prospect as possible. Determine the activity level, timing and quantity of communications that makes sense for each. Be organized, yet allow for adjustments as your program evolves. Track and score behavior and deliver content accordingly, allowing the sales team to receive better quality leads along the way to reach their goals. And remember: conversion is the ultimate objective. Always hold something back—never tell the whole story in your email—make them want to click through to your site or landing page to learn more.

How Marketing Automation Can Help

According to ChadwickMartinBailey, 56% of U.S. email users unsubscribe from a business or nonprofit email subscription because of content that is no longer relevant. Automation makes it easier to schedule emails, segment contacts, manage your content, trigger responsive emails based on actions, and track the lifecycle of prospects in your marketing funnel. By addressing their specific needs, contacts stay engaged; yet you are ultimately in control because you set the parameters for informing, interacting with and nurturing each lead. It provides you the ability to better target your contacts in a personalized way—assisting the buying decision based on their behavior—and leading to increased conversion rates. Consider investing in one of many standard marketing automation software systems to simplify your Top of Mind program initiatives.

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How To Nurture Your Leads With Email Marketing

How To Nurture Your Leads With Email Marketing

Despite some claims that email is dead, it is still a highly effective way for marketers to connect with consumers. It is an integral part of inbound marketing as well as attraction marketing, and is a great way to send nurture leads throughout the buying process. Here are a few email best practices that will help nurture your leads.

Segmentation

The segmentation of your contacts database will help define your audience into categories. If you are unfamiliar with buyer personas, read about them here, as they will be extremely useful in segmenting your contacts. Segmenting be done in terms of geographic location, company type, role within that company, behavior, marketing intelligence, or any other category that could be valuable to your company. Use segmenting to your advantage by targeting those different groups with useful content based on their specific needs.

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How To Use Targeted CTAs To Increase Lead Conversion

Lead conversion can prove a tricky mistress, but inbound software has changed the way marketers interact with their prospective clients. They now reach customers through clever virtual workflows and smart targeting. Specifically, targeted CTAs can help convert the visitors to leads 42% more often than standard CTAs. A good CTA is a part of attraction marketing. Let’s look at how to use targeted CTAs to increase lead conversion.

What is a “Smart” CTA?

Targeted or smart CTAs convert visitors to leads by tailoring the content to a specific user. They’re based on segmented lists and what stage of the customer lifecycle they’re in. Basically, based on the data your lead generation software is provided, a smart CTA changes dynamically enabling your pages and calls-to-action to be more effective and targeted.

Read More: 3 Helpful Tips To Improve Your CTAs To Generate More Leads

Slice Up Your Contacts: Use Segmented Lists

If you’re not already using segmented lists, you may as well be throwing darts at an indiscriminate and undefined dart board. In other words, if your contacts occupy one single list or a small handful, then you’re really not leveraging your lead conversion software to the max.

Start by creating filters that help define your buyer personas. For example, you may want to create a filter to put “C” level managers with 100-300 employees in a 3-state area in a specific list or perhaps you want to simply create a list where follow-up emails can be generated. In either case, making your lists and your leads more specific will definitely increase the effectiveness of targeted CTAs.

Get Personal: Design and Copy

Finally, let’s talk about getting personal with your leads’ CTAs. Not in a weird way, but in a way that can actually close some sales! Smart CTAs have the ability to change the copy on a CTA button or change the design based on the end user.

If you’re selling chocolate candy bars to a potential customer, perhaps you want them to click the “Get a Free Sample Here” CTA at which point they become a lead and potentially a sale. On the other hand, however, your website may be entertaining an existing chocolate buyer who already loves your product. As a result, giving them a sample won’t necessarily get the job done nor further the value of your expertise as a chocolateer.

This is where smart CTAs show their beauty. Instead of offering a sample, a smart CTA would show your existing customer the “There’s S’more to Chocolate” CTA. Here, they can learn about how to use your product to their advantage. While the example may seem silly, the fact of the matter is that both the design and copy can be altered based on the input of your CRM.

MAXIMIZING YOUR MARKETING BUDGET

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Perfect Your Inbound Marketing Strategy With Lead Nurturing

When it comes to marketing, many businesses focus on trying to attract as big of an audience as possible. The more awareness you generate, the more potential customers you’ll have, after all. However, it’s crucial that you don’t skip a step when it comes to generating leads. Just because your marketing efforts have successfully attracted new leads doesn’t mean that they’ll automatically convert into sales. Most of the leads you generate will need to be nurtured before they’ll convert into customers. As such, no inbound marketing campaign is going to be complete if you don’t implement a comprehensive lead nurturing strategy.

What Is Lead Nurturing?

People who discover your brand are going to be doing so at various points of the sales funnel. Everyone is going to be in a different place. For instance, some leads will be in the awareness stage, which means that they are still doing research about their problem. Others may be in the consideration stage, which means that they are looking for solutions to their problem. Then there are those that are in the decision stage, which means that they are comparing solutions from various brands and are in the process of making a purchasing decision.

Lead nurturing is all about meeting the needs of your leads. The goal is to present them with the information and guidance that they need to move through the sales funnel. However, lead nurturing is also about building a relationship through your marketing and communication efforts that not only educates leads and builds trust with your brand, thereby creating a connection that lasts beyond the first sale.

Lead nurturing is an important aspect of marketing. Read more here.

The Benefits Of Lead Nurturing

It’s not just about moving your leads through the sales funnel so that you can close a sale. The following are a few of the additional benefits of a strong lead nurturing strategy:

  • Increase ROI of marketing efforts – Leads that are nurtured are more likely to make a purchase. As such, your marketing efforts are going to result in a greater return if you implement a lead nurturing strategy.
  • Build brand authority – By presenting content that addresses the needs of your leads at every stage of the sales funnel, you’ll establish yourself as a brand authority, which will boost your brand reputation and trust.
  • Generate loyalty – Customers that were nurtured throughout the sales process are going to have a deeper connection with your brand than those that weren’t. As such, they’ll be more likely to remain loyal and may even refer your business to others as a result.

lead nurturing magnet

Ways To Nurture Your Leads

The following are a few tips on how you can successfully nurture your leads through the sales funnel:

  • Develop buyer personas – Your leads all have different needs and motivations. To be able to build relationships with your leads, you will need to understand who your audience is. Develop buyer personas so that you can target every part of your audience.
  • Create high-quality content – Avoid over-promotional content. Instead, focus on creating content that educates your leads. Make sure that you create content that not only addresses every stage of the sales funnel, but that also targets each one of your buyer personas.
  • Personalize emails – Email marketing is a great way to nurture your leads since it allows you to directly send them content that can nurture them. However, it’s essential that you make sure your emails are relevant. You can do this by personalizing them. For instance, segment your email list using the information you’ve gathered on every lead (such as the data provided in your opt-in forms and from their purchasing history).
  • Use email drip campaigns – Email drip campaigns can nurture leads that you’ve captured over a specific period of time. They are designed to slowly nurture leads through the sales funnel by sending emails over a few weeks to encourage leads to make a purchase.
  • Implement lead scoring – Using a lead scoring tool allows you to track at which point in the sales funnel your leads are. This is incredibly useful as it gives you the opportunity to engage your leads at the right time so that you can successfully nurture them through to the next stage.

Implement A Lead Nurturing Strategy Today

Effective lead nurturing is the best way to increase your chances of converting new leads into customers. It’s also important to note that it is essential to building long-term relationships with your customers. The more time and effort you put into developing leads, the more likely they’ll be to return as repeat customers.

30 Greatest Lead Generation Tips
buyer persona

How to Drive Website Conversions with the Buyer’s Journey

Before any customer commits to purchasing a product, they will have to go through the sales funnel. The sales funnel is comprised of several stages that the buyer will go through, from identifying the problem they have to making a decision. In online marketing, the sales funnel expands from a prospective buyer to a buyer looking to purchase. Marketers are responsible for guiding prospective clients along the sales funnel until they eventually make a purchase. Attraction marketing is what will catch the attention of customers.

Growing social media usage gives marketers a chance to engage their prospective buyers by creating customized content. However, some marketers still find it challenging to identify the most effective content for each step. The following is a guide to creating the right content to drive website conversions at each step of the sales funnel.

Top of the Funnel: Awareness and Research

This is the primary step where prospective customers realize they have a problem or a need to fulfill. Buyers at the top of the funnel are searching for high quality and relevant information to point them towards the solution

Over 80% of buyers research products online before buying. The best way to attract them is by offering exactly what they need: highly optimized content with original research. Additionally, posting explainer videos that contain demonstrations can have a huge impact on your site. Lastly, create attractive landing pages to offer your visitors solutions at the click of a button.

Read More: How To Use The Buyer’s Journey To Create Great Content

Middle of the Funnel: Evaluation

During the second stage of the sales funnel, buyers are trying to sort through their best options that you and your competitors are offering.  It’s the seller’s job to explain why they are the best solution for the customer’s problem. The purpose of this section of the funnel is to highlight your expertise and begin the process of lead nurturing.

The best content for this stage are webinars and live communication features. These give the marketers and customers a space to interact with live questions and discussions. Email marketing is also a great way to offer relevant and consistent content. Don’t forget to include clear calls to action that will convert leads.

Bottom of the Funnel: Purchase

At the final stage, the buyer has decided they are ready to make a purchase, but they have not yet decided the source of their purchase. Providing them with access to the solution as well as some incentives will likely turn a prospective buyer to a customer.

Clear calls to action linked to trial offers, video tutorials, and product information can have a huge impact on prospective customers. Aligning your offers with educational and entertaining testimonials is an effective technique. It’s also wise to creating a purchasable demo based on a free plan that entices customers to access its premium features.

Pay Attention to the Buyer’s Journey

Above all, remember to consider your clients’ needs first. From there, develop your funnel in order to fulfill these needs at each stage. If the sales funnel is implemented correctly and your content is helpful to customers, your lead conversion rate will definitely increase.

Download Our White Paper Guide To Learn How To Perfect Buyer Personas For Your Business

How Marketing Automation Can Improve Lead Nurturing Process

One of the most important aspects of successfully nurturing your leads through the buyer’s cycle is understanding that each lead is different and that your marketing efforts need to be tailored to the needs of each lead. This can be quite difficult to do manually, which is why most businesses are turning to marketing automation.

What is Marketing Automation?

Marketing automation is an automated process that allows you to target leads based on their behaviors at different points in the buyer’s journey. It allows you to make your marketing more personal by delivering content to your leads that suits their needs or interests. This, in turn, makes it easier to build a real relationship with them, helping to drive them towards the conversion and closure stages of the buying cycle.

Not only does marketing automation help free up resources, it makes your marketing efforts much more effective. How effective? According to one study, businesses that use marketing automation increase their qualified leads more than fourfold.

So how exactly does it work? Take for example a lead that has just submitted a form from one of your landing pages opting into your email list. Using marketing automation software, this action can trigger an automatic email sent to them thanking them for signing up. It can be automatically personalized based on what landing page they converted from.

In fact, you’ll be able to personalize your content to your email list by using the information that they submitted on the opt-in form. Using this information, you can segment your email list to automatically send content at specific times that’s relevant to their interests and needs. For example, if you’re a pet food company and a lead lets you know that they own a dog on their form, then you won’t want to send them content you’ve written about cats. Using automation, you can make sure they get the right content, which will not only help build your relationship, it will reduce opt-outs.

If you’re uncertain as to the difference between marketing automation and CRM, be sure to read through our detailed article on the subject.

The Benefits of Marketing Automation

The following are some of the benefits that you’ll be able to take advantage of when implementing marketing automation software:

1. Improve productivity

Instead of sending emails out on scheduled dates to your entire email list by hand, you can schedule emails to be set out automatically by certain times on certain dates to certain segments of your email list, thereby improving your productivity significantly.

2. Increase revenue

Studies have proven that marketing automation does increase revenue if used properly. In fact, B2B marketers have reported an average of 20 percent increase in their sales opportunities as a result of using marketing automation to nurture their leads.

 

3. Improve customer retention

By being able to target your leads more effectively with personalized content, you’ll reduce the number of leads that you lose.

4. Improve customer relationships

By being able to personalize your interactions with leads, you’ll improve customer relationships. Not only does this help with customer retention, it will help with building your brand reputation. Building good customer relationships can help to improve repeat business and can also generate positive word-of-mouth.

5. Collect better data

Marketing automation software can help you monitor responses to your various marketing campaigns based on the specific parameters you’ve established for success or failure. This data can then be leveraged to improve future marketing campaigns.

For more in-depth information, check out our post on the benefits of marketing automation.

Marketing Automation has more benefits! Check out this article to learn more.

How to Use Marketing Automation

There are many ways that you can use marketing automation. Besides using it to segment your email lists, it can also be used to provide data on what types of content helps move leads from one stage of the buying cycle to the next, which allows you to create higher quality content to attract higher quality leads. In fact, you can also use marketing automation to score your leads based on their behaviors on your site. Scoring leads lets you identify what leads have the best chance of converting, allowing you to more effectively use your resources to target those leads.

One thing to keep in mind is that marketing automation isn’t just limited to your email campaigns or to your website — it’s channel-agnostic, meaning that it can be used on any platform. Read through our article on B2B vs. B2C marketing automation for more in-depth advice.

Marketing automation is proven to be successful, which is why businesses of all sizes have started implementing it into their online marketing strategies. There’s no reason not to use it, all it will do is make your marketing efforts more effective and more efficient, thereby allowing you to capture more leads and close more sales.

Inbound marketing will help you grow your business by attracting website visitors, converting them into leads and closing leads into customers

marketing make or break

Developing A Brand Marketing Strategy By Determining Your Company’s Make Or Break

In today’s improving business environment, company leaders need to focus on their big picture “make or break” to grow topline revenue. Marketing once again has emerged as an essential tool to distinguish a brand—staying top of mind with consumers is critical to success. And leaders who recognize the benefits of marketing are poised to grow their companies.

As a CEO or CMO, one of the most valuable things you, along with your leadership team, can do is determine your company’s marketing make or break. A make or break is the one thing that must be done extraordinarily well to achieve your company’s vision.

The marketing makes or break for a senior living or retirement community, for example, could be to communicate to the adult children of the elderly to ensure high engagement with the decision makers and bolster referrals. For a resort, it might be to market to corporate and event planners to drive meetings and weekday bookings to decrease vacancy. A manufacturer may want to target its messaging to appeal to C-level finance personnel, while a hospital’s marketing make or break could be to attract top doctors.

Step 1: Quantify Your Objectives

The first step in determining your company’s marketing make or break is to understand your marketing vision and objectives. It essential they be believable, measurable and obtainable. Look at what you want, what your product is, and what category you fall under. Then set quantifiable goals, describe exactly what you want, and put value to it.

Step 2: Commit To The Process

The most successful leaders drive their marketing make or break at the detail level. As a CEO or CMO, you must commit to leading and coaching; however, the best ROI comes with cooperation from all staff members, so empower them. Hold the team accountable and set clear expectations. Move forward daily, not quarterly, so that everyone can react and adjust as needed.

Your entire team must believe in the benefits of marketing and commit to the process, as well. One of the most important assignments you can give your staff is to establish future indicators—trackable results that indicate efforts are moving forward toward a goal. P&Ls look back. Actions create results. Measure activities that lead to revenue and growth. Activities, future indicators and results all funnel down to achieve your goals.

[Read About How The Right Lead Nurturing Strategy Can Help You Stay Top Of Mind]

Step 3: Get Engaged

Lead your sales and marketing efforts by strengthening your knowledge in these areas—attend sales meetings and actively coach through storytelling. Outline the benefits of marketing specifically for your organization. Do not delegate leadership in this area to a direct report, even at the highest level.

At the same time, you must be able to make decisions and have control with little time invested. Others must be inspired to take ownership of the various strategies. Streamline the process and provide incentives to keep your team engaged and on track.

Step 4: Update Your Competitive Advantages

Marketing messages have evolved as more and more companies invest in understanding their brand’s position in the marketplace today. Challenge yourself and examine your competitive advantages. If they are out of date, address it, develop new language and test them on loyal customers.

One way to uncover powerful insights about your unique selling propositions is through a Competitive Advantages Discovery. This agency-led collaborative workshop engages a core group within an organization for a deep dive into each participant’s view of the company—both strengths and weaknesses. As a team, agency and client gain perspective on what sets the company and its products apart from the competition.

sales qualified leads

How To Nurture Marketing Qualified Leads Into Sales Qualified Leads

Inbound marketing consistently helps organizations generate qualified leads. But if your company cannot convert these leads into customers, the leads you generated will go to waste. This can be frustrating, so here are some strategies you should add to marketing plan to convert your leads into sales:

1. Define your qualified lead

Develop criteria for what you consider a qualified lead. By definition, a marketing qualified lead (MQL) is the lead with the highest probability of being a customer compared to the rest. Identify those that are more qualified than others for conversion. Qualification criteria can include: titles, responsibilities, urgency, etc. Using analytics and intelligence, here is how to narrow your leads down:

  • Define your buyer profile:
    • Ask yourself who is most likely to buy your product.
  • Identify actions that indicate interest:
    • Analyze patterns in the kind of actions visitors demonstrate when on your site
  • Revisit your criteria periodically to reflect market dynamics for better focus and effectiveness

[Read How Closed-Loop Marketing Helps Convert Leads To Customers]

2. Gather information to qualify your leads

At this point, assign your team responsibilities accordingly to nurture marketing qualified leads into sales qualified leads. Consider the following questions:

  • What’s the company size and industry of your lead?
    • Knowing the name of your lead’s company isn’t enough
  • What problem is your lead trying to solve?
    • If you know this, you can provide them with the solution they’re looking for
  • Do your leads have the authority and power/budget to buy?
    • Focus on those with ability and authority to generate more sales conversions.
  • When are they likely to buy?
    • By using analytical tools, you can tell whether a visitor to your site has a history of buying. You can also determine their consistency by calculating the time interval between their purchases
  • What are your lead’s other buying decision influencers?
    • This is information yoru lead need before they commit to buy.

To gather all this information, you will need the help of sales people or telemarketers in what is known as human-to-human lead qualification

3. Use the information effectively

Your marketing department should use the information obtained to nurture and close sales qualified leads. If you succeed in maximizing on the information you gathered, you will not only have sales and revenue but also reduced operational costs, as you will use less resources to obtain customers. The most effective way to nurture is to get as personal as possible with the help of tools like email marketing, telephone calls, one-on-one conversations, etc. Segment your target by their interests to generate results.

Now that your sales qualified leads have matured into sales, you can choose to close the sales over the phone or personally, depending on how complicated your product or service is. Set up all relevant appointments if necessary, and ensure your customers feel appreciated.

Inbound marketing will help you grow your business by attracting website visitors, converting them into leads and closing leads into customers

Factors That Influence Consumer Purchasing Decisions

Using Lead Scoring to Identify Your Best Prospects

Although one of your main goals should be to capture as many potential leads as possible, it’s worth mentioning that not all leads are the same. Some leads are more qualified than others–and the last thing you’ll want to do is waste time trying to nurture low-quality leads when there may be other prospects that are ready to advance through the sales funnel. The way to ensure that you’re dedicating your resources to the best leads that are available is through the use of lead scoring.

What Is Lead Scoring?media mix

Lead scoring helps you to separate your leads in terms of how far along they are in the sales funnel and what needs to be done to nurture them. By using a scoring system, you can more easily identify which leads have more interest in your products or services. By simply looking at the scores you’ve automatically assigned to your leads, you’ll be able to tell if:

  • They need more marketing content
  • They’re ready to engage with a sales rep
  • They’ve already made a purchase and need additional direction

With proper lead scoring, you won’t waste time trying to convert a sale with a lead who still needs to read or view more content to make a more informed decision about your brand. Doing this not only wastes resources, but it also risks alienating the lead by putting too much pressure on them. On top of that, it allows you to ignore low scoring leads that aren’t likely to convert in favor of those that are.

5 Types of Landing Pages To Increase Your Lead Conversion Rate

How To Score Your Leads

At its basic core, lead scoring involves assigning points to each lead based on certain criteria. The more points the lead has, the more qualified they are. The following are a few of the criteria that you should use to assign points to your leads:

Lead demographics

The closer they are to your buyer persona, the stronger a lead they become. Some of the information that can help you score a lead based on their demographic includes the industry they belong to, their company, where they are located, their age, their gender, their education level, their job title, and more. The closer they are to your ideal customer, the more likely they are to become a customer.

The biggest challenge in scoring your leads based on their demographics is collecting the information you need to determine what their demographics are. You’ll want to ask certain questions in your online forms so that when they sign up for your email, you’ll immediately have enough information to score them based on their demographics.

However, you’ll want to be careful about asking too much or asking questions that may be deemed to personal as this can scare leads away from submitting the form. What you can do is ask some basic questions on your initial form, then send out occasional surveys to help you gather more information.

Lead behaviors

In addition to scoring your leads based on who they are, you’ll also want to score them based on what they do. The way they navigate your site and engage with your brand online can tell you a lot about how ready they are to convert. The following are a few metrics you can use to score your leads based on their behaviour:

  • Page views – The more pages that a lead has been to on your site, the more interested they likely are in your brand. A lead that has explored your site is a much stronger prospect than one who has only been to one or two pages.attraction marketing
  • Website visits – The more a lead visits your site, the more interested they are likely to be. It’s important to understand that a lead isn’t always going to be interested on their first visit.
  • Specific pages seen – What pages the lead has been to matters. For example, a lead that has read through your product pages and that has visited your e-commerce page is much stronger than a lead who has only been to a few pages on your blog.
  • Offers converted – Leads that have signed up for your email newsletter or who have downloaded free offers (such as eBooks or whitepapers) have likely developed a certain level of trust in your brand.
  • Email engagement – Even if a lead has signed up to your email, it doesn’t mean that they are necessarily strong prospects. If they’ve never opened your email, it means that they may have just been taking advantage of one of your offers and aren’t actually interested in your brand. However, a lead that has opened multiple emails is more than likely interested.
  • Social engagement – Leads that engage on social media with your brand, such as sharing, liking, or commenting on content, are likely to be strong prospects.

These are some of the metrics you’ll want to use to score your leads. Keep in mind that you can give leads negative scores for certain demographic information you gather about them or certain behaviours (such as not opening your emails). This will allow you to identify both good leads and poor leads.

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marketing qualified lead

Why ‘Star Wars’ Is Really About Sales & Marketing Qualified Leads

After recently re-watching the original Star Wars trilogy, I made a startling discovery. The first movie (for clarification, I mean episode IV) is all about marketing qualified leads and sales qualified leads. I know that sounds crazy but it’s (kind of) true! Just stick with me and by the end you will be convinced that I’m right. So let’s get to it.

The (Sales) Force

Think of making a sale for your business in the same was as someone accepting the existence of The Force. In the movies, The Force is an all-powerful entity that binds the universe together. It works as a power that influences people’s actions and decisions. Just like with sales, some things are in your control, but ultimately it comes down to the buyer/believer. If they are not susceptible to what they are hearing, eventually they will turn away. It is a salesperson’s job to minimize the number of people who turn away. That’s why it’s important to treat every lead different depending on where they are in their buyer’s journey. In Star Wars, getting people to believe in The Force is no different. This brings me to my first example.

What Are Marketing Qualified Leads And Why Do They Matter?

Luke: The Sales Qualified Lead

In the movies, people talk about the Jedi like they would monks following a religion. How many people do you know adopted a religion within the same day they heard of it? I’m assuming not many. Enter Luke Skywalker! In the movie, he has never even heard of The Force but after only a brief conversation with Obi-Wan Kenobi (and getting the coolest weapon in the galaxy!) we know that Luke is pretty open to the whole idea. He even seems perplexed that Han isn’t open to the idea of The Force while on their ill-fated trip to Aldaran. For this reason, Luke Skywalker is the quintessential example of a sales qualified lead.

After only a short conversation, we know that he is willing to believe in The Force, even though he has seen no evidence of its existence. Later, Obi-Wan does show off the powers of The Force by using a Jedi mind-trick on a nosey Stormtrooper, but the use of it was both necessary and beneficial. Obi-Wan allows Luke to see the power of The Force but never refers back to that as a way to convince him that The Force is real. By allowing Luke to make up his own mind about whether to follow the ways of The Force was essential to his full adoption of the Jedi ways that would eventually lead him to destroying The Empire’s grip on the galaxy.

Han: The Marketing Qualified Lead

Han is a different story. He isn’t openly hostile to the idea of The Force, but he comes pretty close to it. He chides Luke, telling him that he’s seen no evidence of an all-powerful force that binds the universe together. Even more surprising is that this is after he watches Luke deflect multiple laser blasts from a practice droid while blinded! Anyways, fast forward to the scene where the Rebels are preparing their attack against the Death Star. Notice that Luke doesn’t give Han a speech about why he should fight for the Rebels or that he’s morally wrong for not helping them stop a tyrant who has a weapon of mass destruction.

This is the way your sales team should treat its marketing qualified leads. By not feeling pressure from Luke, Han feels unashamed about turning to his friend and saying, “may The Force be with you.” This is surprising because at this point in the film we are pretty sure Han still doesn’t believe in The Force. Though he may not believe in it, Han has progressed from questioning hostility to respectful recognition of The Force. And, as we all know, Han comes back and saves the day! Not because of incessant nagging, but because he was able to make the decision on his own. Without that level of freedom, Han may have taken his loot and ran away from the battle out of spite. Glad that didn’t happen!

Conclusion

When thinking about sales and marketing qualified leads, it’s important to remember the human aspect of these concepts. I think that by linking these ideas to well-known and popular characters we are better able to understand how and why leads need to be treated differently. Remember, Luke Skywalker may have been The Chosen One, but he couldn’t have saved the universe without Han’s help. A successful business needs to learn how to effectively cater to both sales and marketing qualified leads.

Inbound marketing will help you grow your business by attracting website visitors, converting them into leads and closing leads into customers