Email Marketing vs Marketing Automation Software

Exploring The Differences Between B2C and B2B Email Marketing

December 27, 2022/in Articles, B2B Marketing, Blog, Direct Marketing, Directors, Marketing Strategy /by Nicole Wagner

How you market your brand depends greatly on who your audience is, which is why b2c (business to consumer) and b2b (business to business) marketing are very different strategies. As such, your email marketing strategy is going to depend heavily on whether or not you’re marketing b2b or b2c. The following are some of the differences between b2c and b2b email marketing to keep in mind:

Optimal Send Time

Knowing when to send your emails has a big impact on whether or not they’re opened. B2c customers are more likely to check their emails in the evenings or on the weekends since they are busy working during the day. B2b recipients are more likely to open them during work hours since they often check their work email regularly throughout the day.

Spam Filters

Spam filters work a bit differently with b2b and b2c customers. B2b customers often use filters that check for certain keywords before deciding whether to inbox the email or automatically sort it into the junk folder. With b2c customers, it’s more about building a good sending reputation with minimal complaints.

Personalization And Segmentation

While personalization and segmentation are important for both, they’re a bit different. With b2c customers, you’ll want to personalize products and content based on individual taste. With b2b customers, personalization should be a bit more subtle, such as by highlighting new stories within their industry or providing case studies that match their needs.

How Customers Respond

B2b customers buy from people, whereas b2c customers buy from brands. This means that when you send emails to b2b customers, you should expect a potential reply. Make sure that you include contact information, such as a phone number and who the email is from so that it’s easy for b2b recipients to reply. This isn’t as important for b2c customers.

The Difference Between B2B and B2C Marketing Automation

Triggers

Using triggers to automate emails to your b2c customers helps to drive them back to your website. However, email triggers don’t work as well for b2b customers. Instead, use triggers for phone calls from your sales team instead.

Buying Cycles

B2b buying cycles are typically longer than b2c buying cycles. This is because you’re not just nurturing a single type of customer like you would in a b2c situation. Instead, you’re having to nurture a group of decision makers. Not to mention that in b2c situations, customers are more likely to make faster decisions based on emotion.

The Role of Content

Because buying cycles are longer in b2b situations, your customers will benefit more from educational and non-promotional forms of content, such as white papers, whereas b2c customers might be more moved to action by testimonials and case studies right off the bat.

These are some of the differences between b2c and b2b email marketing that you should know before crafting your email marketing campaign. The last thing you’ll want to do is to use b2c tactics for your b2b email marketing strategy (or vice versa) since this will hurt your ability to nurture your leads.

What Are The Benefits Of Using HubSpot Marketing Automation Tools?

December 9, 2022/in Articles, Blog, Direct Marketing, Directors, Inbound Marketing, Lead Nuturing, Marketing Strategy /by Nicole Wagner

Creating a successful long-term inbound marketing strategy requires that you tackle several different tactics on different fronts, such as optimizing your site for SEO, creating high-quality content for your website, producing email newsletters, and engaging with followers on social media. Because these tactics all require constant attention to be effective, you should strongly consider the use of HubSpot marketing automation tools as a way to simplify your workload. The following are four reasons why you should be using HubSpot marketing automation tools:

1. Collect and Analyze Data to Improve Your Marketing Efforts

HubSpot’s analytics tools can help to collect data across all of your marketing platforms and provide you with metrics that you can use to the benefit of your marketing campaign. For example, you’ll be able to see what blog posts are outperforming other posts based on metrics such as visits, social engagement, click-throughs and captures. You can use this information to determine what kind of content is more effective or what elements of your blog posts need to be changed. For instance, if you have content that is receiving tons of views but no click-throughs, it may be because your calls-to-action are poor.

6 Effective Call To Action Examples

2. Personalize Communication With Your Customers

Marketing automation allows you to segment your email list, which makes it easier to personalize your emails and send more relevant content to your recipients. This is done by gathering data from your opt-in forms and using that data to segment your email list into different groups. For example, if you run an online clothing store, then segmenting your list into male and female will prevent you from sending content about women’s clothing to your male audience, which would hurt your ability to properly nurture leads through the sales funnel. The use of email segmentation will make your email marketing strategy more efficient and effective.

3. Schedule Out Your Work Ahead of Time

One of the important aspects of a good content marketing strategy is making sure that you continually publish new content on a regular basis. Your readers are going to expect new content at certain times and if you don’t publish it on the same days at the same times, you’ll lose readers. Of course, remembering to manually publish new content, whether it’s a posting an article to your blog or sending out a tweet, is time-consuming. Marketing automation allows you to create your content and posts well ahead of time and set them to be automatically published at specific times on specific dates.

Read our article: Content Marketing Misconceptions

4. Send More Qualified Leads to Your Sales Team

One of the challenges that a lot of businesses face is having their marketing team on the same page as their sales team. Sales personnel often don’t know what state of the buyer’s journey prospects are on, which makes their job more difficult — especially if they are sent leads that aren’t qualified. HubSpot marketing automation tools allow you to collect extremely useful visitor information, including their history of actions on your website, which in turn can allow you to send more highly qualified leads through to your sales team when they are ready.

The use of HubSpot marketing automation tools allows you make more efficient use of your resources and gives you the opportunity to see exactly what is and isn’t working in your marketing strategies. You’ll end up saving a lot of time on smaller, more time-consuming tasks, which you can then dedicate to more important aspects of your marketing campaign, such as engaging with and nurturing your leads.

Tips to Consider When Developing Strong Email Subject Lines

September 6, 2021/in Articles, Direct Marketing, Directors /by Debbie Szwast

Email is one of the most effective marketing platforms in the world today. Marketing is based on judging books by their covers, thus attractive email subject lines are crucial. The choice of words used in the subject line has a huge influence on the readers and determines whether the hard work devoted to writing the email is fruitful.

Investing additional time into writing a good subject line increases your open email rates. This grants you additional exposure increased contact with the target market. Here are some suggestions when it comes to writing strong email subject lines.

Use aspects of personalization

For this, use tags in the subject lines indicating the addressee’s name and locality. For most marketing professionals, this has been observed to increase open rates. Combining this tactic with some targeted automation announcement will improve the effectiveness of the strategy.

Be target specific in creating recipient lists

Though sending blast messages to every contact in your list may seem comprehensive, it may be offputting to some recipients. Due to receiving irrelevant messages, some of your recipients may feel confused and, at times, frustrated. To solve this problem, segment the list based on past experiences and observations of consumer behavior. Forms are good sources for such information because they are filled with descriptions of personal preferences.

Read More – Are people unsubscribing from your emails?

Keep it short and sweet

Around 40% of emails sent are opened in a mobile device. Assuming your readers might open emails in their mobile device, your subject line should be under 50 characters so it doesn’t get cut off. To minimize the character count, only use the most crucial words in your subject line and take away the unnecessary ones.

Avoid overuse of caps and exclamation marks

Excessive use of exclamation marks and caps lock will make your recipient feel like they’re being yelled at. Not only is the tactic disruptive, but 70% of recipients are likely to mark such emails as spam. Avoid this mistake and use action-based language to catch your readers’ attention instead.

Do not divulge the contents

A strong subject line hides the contents of the email from the reader and instead makes them curious. Additionally, you should avoid making the subject line overpromising, which means whatever is indicated in the subject line should be consistent with the contents of the email.

Ask reflective questions

Ask relevant questions in the subject line to attract the reader’s attention. Formulate a question that appeals directly to the recipient, and then provide internal links that provide an answer to the question. This is an efficient strategy that will translate to more email reads.

A/B testing

Though subject lines can be formed based on many ideas, the focus should be the target market. A/B testing involves carefully researching your target audience and experimenting with different subject lines. A successful campaign tests different subject lines on customers and adopts the ones with more reads. It is necessary to research continuously so as to remain relevant and effective.

Drip Email Marketing vs. Lead Nurturing Campaigns; When To Use Each

August 31, 2021/in Articles, Attraction Marketing, Direct Marketing, Directors, Lead Nuturing /by Dan Gartlan

Many marketing tools seem similar and are often mistaken for one another. Two tactics that are often confused are drip email marketing and lead nurturing campaign. It’s true that there are similarities in the way they work. However, they are two distinct tactics that serve different purposes. You should have both in your marketer’s toolbox to use when appropriate, especially with attraction marketing. Let’s learn a bit about each tactic and when they should be used.

Email Drip Marketing

Emails are a huge part of modern marketing. One email marketing option is email drip marketing. Named after drip coffee makers, this marketing tactic sends out emails at specific timed intervals. Time is the only factor used to indicate when an email is sent. Nothing else.

When should you use email drip marketing?

Educating prospects on all the products and services in your company’s portfolio.
Keeping your brand in front of your customers while they are contemplating a purchase.
Announcing new products or services for your business.
Showcasing best sellers in your portfolio.

A well-crafted drip email campaign can educate and inform your audience. However, done too frequently, or used only to pitch products or services, your audience may perceive these emails as spam.

[Read About Interactive Email Marketing Trends Here]

Lead Nurturing Campaigns

A lead nurturing campaign is not based on timed emails. It is based on the lead’s behavior. When a lead performs a specific behavior, it triggers an email with targeted information to be sent to your audience. These emails are designed to guide the lead through the buying process.

This type of campaign depends on gathered information about the lead’s behavior. Specific behaviors that can trigger an email include:

Which whitepapers grab the lead’s attention
How many times they visit a specific page on your website
Which webinar they attend
Which of blog post category they spend the most time in

The goal of the emails sent during a lead nurturing campaign is to deliver useful information at critical points in the sales cycle.

A marketing automation system is ideal for lead nurturing. You can build full campaigns within the system that automates almost everything in the process. The power of marketing automation systems is their ability to capture key data. This then triggers the specific emails that nurture leads.

They Complement Each Other Very Well

Drip email campaigns and lead nurturing campaigns, if well designed, will do their jobs well. They both help leads engage with your brand and give leads the information needed to make an informed decision about your products and services.

They are each powerful tools in the marketer’s toolbox on their own, but working together, they are even more powerful. Coordinated campaigns can help close deals faster and keep your brand ahead of the pack.

How To Nurture Your Leads With Email Marketing

July 16, 2021/in Articles, Attraction Marketing, Direct Marketing, Inbound Marketing, Lead Nuturing /by Nicole Wagner

Despite some claims that email is dead, it is still a highly effective way for marketers to connect with consumers. It is an integral part of inbound marketing as well as attraction marketing, and is a great way to send nurture leads throughout the buying process. Here are a few email best practices that will help nurture your leads.

Segmentation

The segmentation of your contacts database will help define your audience into categories. If you are unfamiliar with buyer personas, read about them here, as they will be extremely useful in segmenting your contacts. Segmenting be done in terms of geographic location, company type, role within that company, behavior, marketing intelligence, or any other category that could be valuable to your company. Use segmenting to your advantage by targeting those different groups with useful content based on their specific needs.

6 Email Marketing Tips (Expert’s Advice)

April 12, 2021/in Articles, Direct Marketing, Directors, Inbound Marketing /by Nicole Wagner

Millions of people have email accounts. Email marketing is a popular form of marketing still today. When sending emails, it is important to make sure it looks good. It is important because people receive many emails a day. In order to have your email opened and read, it needs to stand out. Here are 6 email marketing tips.

1) Right person, right time

Before sending an email, it is important to determine who the audience is of the email. Segment your contacts by buyer personas. This way you know who each group of your contacts is and what emails they should be receiving. Make sure you are sending out your emails at the right time. It is best to determine what time the people you are reaching are most likely to check their emails.

2) Content

Content is highly important and has so much value. If an email doesn’t have value then it shouldn’t be sent to people. A good way to determine if your email has value is to ask the question, “Would I be excited to read this email?” If the answer is yes, then the email has value.

3) Lead nurturing

Lead nurturing is the process of building relationships with prospects with the goal of earning their business when they are ready. This process involves a series of emails. With lead nurturing, the goal is to turn a lead into a customer. Email marketing is a great way to nurture leads.

The Right Lead Nurturing Strategy Can Help You Stay Top of Mind

4) Title

The title is what the people are going to read first. Usually, if the title is interesting and eye catching, the email will be opened up. If the title is boring, it will be passed over and not opened. Therefore, the title needs to be attention grabbing and interesting so that the email will be opened.

5) Personalization

Make sure each email you send it personalized. By personalized I mean at the beginning of the body of the paragraph, include “hello” followed by the person’s name who is receiving the email. What this does is that instead of the person being on an email list and just another name getting an email, it is directed specifically to that person and that person will most likely be more pleased with the email they are receiving.

6) CTA

Emails are a great place to include a CTA or call to action. By including a call to action with a link to relevant information regarding the email, you are providing a link back to your company website.

As you can see, these are just a few tips to help emails. These tips can help you execute some great emails to those people you are trying to reach. Something to remember, whenever you receive an email, think, “What is good and bad about this email?” That way you can evaluate emails.

Top Key Benefits of Marketing Automation vs. Email Marketing

March 26, 2021/in Articles, Direct Marketing, Directors, Marketing Strategy /by Nicole Wagner

It is a common misconception that marketing automation and email marketing are essentially the same thing. In email marketing, you build an email list and then start sending out emails to market your business. You get statistics back showing how many people opened the email and which ones clicked through to your offer. While the information that email marketing is important, it pales in comparison to the features and benefits of marketing automation.

How Marketing Automation Benefits Your Business

Email marketing systems have a very limited scope when compared to marketing automation systems. The email systems allow you to send mass emails out to your marketing list. Then, you get reports on how well the emails worked. But, that’s really all there is to it.

A marketing automation system gives you those same features and so much more.

With an email marketing system, you have to build your landing pages and web forms in a completely different system. In contrast, you can build both within a marketing automation system. This built-in integration makes building your marketing campaign much simpler. Plus, it gives you automatic reporting that is not available with an email marketing system.

Automatic marketing systems allow you to directly integrate your email marketing with other types of marketing for your business such as direct mail and social media. This streamlines your marketing efforts and allows you to do much more without the need to replicate efforts in multiple systems.

Read More: The Benefits of Marketing Automation For Senior Living Communities

A powerful benefit of marketing automation is the power it gives you over your lead information. The software helps you avoid duplication of leads. It also helps normalize the data, making your marketing even easier. The software allows you to score leads based on any number of criteria. You can also recycle and nurture leads throughout the sales process.

The marketing automation software provides reporting on the impact of each marketing effort on your company’s revenue. It allows you to monitor website activity and even tracks IP addresses from anonymous website traffic. It can integrate various data directories to help fill in contact information.

With the data gathered and synthesized in the marketing automation system, you can provide your sales team with qualified leads who are ready to make the purchase decision. This will drastically reduce the amount of time spent talking to leads who are not at that critical point. It will also simultaneously focus your sales team’s efforts and improve your sales numbers.

Using the information provided by the marketing automation system, you can build multi-stage marketing campaigns across any number of channels with ease, You no longer need multiple tools to get the job done. This means you can get things done faster and make adjustments as needed.

These are not benefits you can get with limited email marketing software.

How Your Business Can Benefit from Marketing Automation

If you are ready to bring your business to the next level of marketing, you need to bring the benefits of marketing automation into your company. Give us a call here at the Stevens-Tate team.

Email Marketing vs Marketing Automation Software: Which Is Right For Your Business?

January 14, 2021/in Articles, Direct Marketing, Directors /by Dan Gartlan

Email is an essential part of marketing in many companies. One challenge many companies face is choosing which software to use in order to manage their email marketing.

On one hand, an email service provider like MailChimp or Constant Contact can send targeted emails out to select leads. It can also provide reporting on how your audience opened the email and clicked through. On the other hand, marketing automation software, like Hubspot, offers the same functionality, plus a whole lot more. Marketing automation software has the ability to nurture leads throughout the sales process, as well as the ability to monitor website visitor behavior.

The challenge is determining which solution works best for your business.

Email Service Provider Vs. Marketing Automation

Your company’s marketing needs are going to be different from the business across the street. You will need a unique blend of marketing tactics to connect with your audience and maximize your lead nurturing. Deciding which of these solutions will work better for your business requires knowing the exact needs of your company and industry.

Here are some factors to consider between email service providers and marketing automation software:

You have long sales cycles that require multiple touch points. Marketing automation helps to make some of these touch points happen without human intervention. It is possible to use an email service provider to make some of these touch points. However, the process is manual each time and there is no tracking of how a lead responds.

Read About the 5 Benefits of Marketing Automation

You need to sort casual prospects from sales-qualified leads. You don’t want your sales team’s time wasted contacting prospects who are not ready to make a purchase yet. Marketing automation allows you to score and grade leads so that your sales team will know who is close to making a purchase. Email services do not offer this functionality.

You use your lead database to promote events and participation more than for nurturing sales leads. Some businesses do not have a dedicated sales team. They have a short sales cycle and don’t need personal follow-up to get customer purchases. Email service providers are actually a great fit for this type of business. The additional functionality of marketing automation is just not needed in this business model.

You want more insight into how well your marketing activities are working. This is where marketing automation comes out ahead. This software allows you to track just about every aspect of your marketing from email click-throughs to landing page statistic to normalizing your lead data. Email services just don’t have that capability.

Which is Right for Your Business?

Only you, as the owner of your business, can determine which solution would work best in your company. Email service providers work well for building brand recognition, promoting events, and enhancing customer loyalty. However, for those companies that want a more robust solution, marketing automation software is the best solution.

Now, which solution would work best for you?

Tips To Make Your Email Marketing Program Most Effective

December 24, 2020/in Advertising Agency, Articles, Direct Marketing, Directors /by Debbie Szwast

About 124.5 billion business emails are sent and received each day. With this high volume, it’s crucial to make your emails stand out. A smart email program provides opportunities to effectively communicate with your customers and prospects, leading to increased sales and revenue growth. Segmenting—by target audience, relevant message and place in the buying cycle—is key. In fact, research shows that 79% of marketing leads never convert into sales because of lack of segmentation. And Lyris’ Annual Email Optimizer Report found that 14.30% of respondents experienced better deliverability and greater revenue when segmenting their email marketing. Read more

Creative Marketing Solutions

December 1, 2020/in Articles, Brand Development, Direct Marketing, Directors, Inbound Marketing, Marketing Strategy, Social Media /by Dan Gartlan

There are many creative marketing strategies that you can implement in order to increase outreach to customers and improve your bottom line. While many businesses are going above and beyond in their search for creative marketing solutions, you can simply seek to be creative within the 4 basic components of an online marketing approach (i.e. brand development, inbound marketing, content marketing and email marketing).

By seeking creative solutions within these 4 tactics, you can develop a successful creative marketing strategy. Here’s how:

Creativity in Brand Development

A creative way of increasing the relevance of your brand is by making your brand tell a story. Story-banding is an effective way to connect emotionally to your customers so they can see your products as having a greater purpose. You can achieve story-branding for your company by highlighting the inspiration behind your products and services.

Emphasize what motivates your company to achieve its goals (for example creativity, self-fulfillment, better health etc.), and incorporate your operations as a means towards achieving this goal. That way you can make your brand the hero of its own story, one which customers will relate to.

Read more on Defining Your True Brand Story and Bringing it to Life Online.

Creativity in Inbound marketing

A creative way to generate leads to your website is by having unique, yet appropriate content across all your channels. One approach you can use is to dedicate a portion of your site for product education.

If you are selling a well-known product, you could come up with creative ways on how the product can be used, how to make it last longer, behind the scenes details on how it works, etc.

One company that uses product education as a tool for its inbound marketing strategy is Gonesh Incense. The company produces incense products and has a DIY blog that contains videos on how their products can be used in many different ways; from re-using flowers after Valentine’s Day to making bath salts using their fragrance oils.

Such content is not only useful and appropriate to potential leads, but it also helps their brand establish trust and stronger relationships with customers.

Read more on The Benefits Of Inbound Marketing.

Creativity in Email Marketing

When you send out emails, incorporate interactive elements such as GIFS, rotating banners and menus. You could display an enticing sales discount or a new product launch by using a GIF. You could also categorize information about your product under different headings within a menu in the email.

This gives your customers the independence to browse product information and select whichever section they would like to read more about, right within the email.

Read more on Interactive Email Trends.

One way that you can utilize social media creatively is by developing targeted messages that appeal to common groups of people online, who you can bring together in relevant social media groups.

For example, a company specializing in manufacturing bicycles can create a fan page for cyclists and bring them together through targeted messages that contain useful information that applies to cycling. The more cyclists the company is able to attract to join the group, the more they can incorporate their branding into the fan page and begin to nurture their leads.

Read more on 8 Tips on Social Media Best Practices For Your Business.

Creative marketing solutions are the future of online marketing. By simply rethinking and refocusing the conventional ways through which you carry out your online marketing, you can be able to achieve creative marketing solutions and grow your bottom line.