January 2021 - Stevens & Tate Marketing

How To Nurture Marketing Qualified Leads Into Sales Qualified Leads

January 28, 2021/in Articles, Directors, Lead Nuturing /by Dan Gartlan

Inbound marketing consistently helps organizations generate qualified leads. But if your company cannot convert these leads into customers, the leads you generated will go to waste. This can be frustrating, so here are some strategies you should add to marketing plan to convert your leads into sales:

1. Define your qualified lead

Develop criteria for what you consider a qualified lead. By definition, a marketing qualified lead (MQL) is the lead with the highest probability of being a customer compared to the rest. Identify those that are more qualified than others for conversion. Qualification criteria can include: titles, responsibilities, urgency, etc. Using analytics and intelligence, here is how to narrow your leads down:

Define your buyer profile:
- Ask yourself who is most likely to buy your product.
Identify actions that indicate interest:
- Analyze patterns in the kind of actions visitors demonstrate when on your site
Revisit your criteria periodically to reflect market dynamics for better focus and effectiveness

[Read How Closed-Loop Marketing Helps Convert Leads To Customers]

2. Gather information to qualify your leads

At this point, assign your team responsibilities accordingly to nurture marketing qualified leads into sales qualified leads. Consider the following questions:

What’s the company size and industry of your lead?
- Knowing the name of your lead’s company isn’t enough
What problem is your lead trying to solve?
- If you know this, you can provide them with the solution they’re looking for
Do your leads have the authority and power/budget to buy?
- Focus on those with ability and authority to generate more sales conversions.
When are they likely to buy?
- By using analytical tools, you can tell whether a visitor to your site has a history of buying. You can also determine their consistency by calculating the time interval between their purchases
What are your lead’s other buying decision influencers?
- This is information yoru lead need before they commit to buy.

To gather all this information, you will need the help of sales people or telemarketers in what is known as human-to-human lead qualification

3. Use the information effectively

Your marketing department should use the information obtained to nurture and close sales qualified leads. If you succeed in maximizing on the information you gathered, you will not only have sales and revenue but also reduced operational costs, as you will use less resources to obtain customers. The most effective way to nurture is to get as personal as possible with the help of tools like email marketing, telephone calls, one-on-one conversations, etc. Segment your target by their interests to generate results.

Now that your sales qualified leads have matured into sales, you can choose to close the sales over the phone or personally, depending on how complicated your product or service is. Set up all relevant appointments if necessary, and ensure your customers feel appreciated.

Marketing Strategy Using Old Mediums

January 27, 2021/in Advertising Agency, Articles, Directors, Marketing Strategy /by Mark Beebe

Billboards

Advertisers pay between 1.1 million and 4 million annually for a Times Square Billboard. The average Times Square visit lasts 81 minutes and of that time, eight minutes will be spent looking at advertising billboards. 300,000 people walk through Times Square every day. On busy days, the number jumps to 480,000. So you can expect some 1.5 million impressions daily. Of those daily visitors, 243,358 will post something about their visit to a social media channel. Facebook leads the charge with 135,000 and Instagram is slightly behind with 102,000. Snapchat and Twitter follow with just under 100,000 for a combined effort. Yes this is digital but its using the principle of different marketing strategies from old mediums.

Coke has been advertising in Times Square for 97 years. Its new billboard is the worlds first 3-D robotic sign. It is structured with more than 1,500 LED screens, its content is programmed by time of day. The sign is 42’ in width and 68’ in height. It weighs in at 240,000 lbs. Took four years to design and test the sign and took 35 engineers to make it happen.

With all this said, do you think that having a sign that 300,000 people see each day, is worth it? Are you ready to spend 4 million? Coke believes its a core strategy to its marketing efforts. What could you be doing to get just a 1/3 of eyeballs looking at your brand or product?

5 Reasons of Proof that Brand Marketing Works

Television

Moving away from Billboards and into television, GEICO spends over a billion dollars each year. Second to GEICO is State Farm which spends HALF of GEICOs budget. Why in the world would GEICO spend that much each year? Believe it or not GEICO has been losing money for the last four years, but Warren Buffet’s thought was “don’t let up”. In 2016 indicated that GEICO grew written premium revenue 12.5 percent to $26.3 billion, and earned premium rose 12.2 percent. So is really spending 1 billion to make 25 billion plus, a stretch? Anyone would do it, right? No way. It’s a gamble and if you look at how you are holding back your marketing budget, you are not willing to take the same gamble. You are doing it right now!

Radio

So lets say you are a frugal spender but a trade show here and there is not pulling in the numbers you need it to. Let me introduce you to radio. Radio is the leading reach platform: 93% of us listen to AM/FM radio over the airwaves, which is higher than TV viewership (89%), PC use (50%), smartphone use (83%), and tablet use (37%)

271 million Americans 6+ listen to the radio each week;
67 million Millennials use radio each week;
Audiences are becoming more diverse with 42 million Hispanic listeners and 32 million Black listeners in March 2017; and
Digital radio listenership has increased dramatically from 12% of Americans 12+ listening weekly in 2007 to 53% in 2017.

Maybe this vehicle is the right one for your product or branding efforts, or maybe its in the mix. It’s reasonably priced and given the demographics, could launch your business into greatness.

I am sorry to say that there is no clear formula for money spent vs consumer awareness and every business is different. Its like saying you want hardwood floors put into your home. I could ask 20 questions after that idea such as 1) what type of wood, 2) what stain 3) how many coats of stain 4) what width 5) what kind of varnish 6) do you want your trim replaced at the same time and so on…The choices are endless and it can be the same for your marketing efforts.

However, there are so many ways to promote your brand, but you must be willing to invest in yourself. Hire an agency that understands all the platforms because just “going digital” isn’t alway the right choice.

The Future of Email: What To Expect

January 22, 2021/in Articles, Blog, Directors /by Terry Becker

Although one of the oldest forms of online marketing, email marketing is consistently one of the most cost-effective marketing strategies there is, and it will continue to be so well into the future. Because of this, it’s worth thinking about the future of email in order to begin adjusting your email marketing strategy accordingly. The following are some of the things you should expect from the future of email:

1. More Visual

While emails used to be more text-based, this is quickly changing even now. Besides the content itself, the email interface will become more visual as well. For example, contact photos will become more prominent, attachments will become previewable without having to open an email, and email apps themselves will be more visually customizable for the user.

2. More Interactive

Smartphones provide users with a lot of interactivity options due to their touchscreens. It won’t be long until users will be able to interact with their inbox by picking up, deleting, and grouping emails within a 3D space.

Interactive Email Marketing Trends

3. More User Control

Every facet of a user’s online experience will be providing users with more control in the future, including their email. They’ll be able to organize their main email interface by choosing to see their favorite contacts first and by customizing their most important folders or labels. Although this could limit the ability of advertisers to reach users, it could also help your emails become more prominent amidst all the spam that recipients once received.

4. Potential Payment Email Models

Consumers get tons of spam on a daily basis because emails barely cost spammers anything to send. As a result, some kind of paid email model may be implemented. Sending emails would only cost cents or fractions of a cent, but it would limit the ability of spammers to send out mass amounts of emails on a regular basis because the cost would add up.

5. Automatic Organization

It was only recently that Gmail introduced their tab-based email system to organize user inboxes into folders. This was a huge change from the basic full view list inbox that all email apps used beforehand. This type of automatic inbox organization system is only going to get smarter and more intuitive in the future.

6. Content Will Be Rated And Analyzed

Email apps will have the ability to rate and analyze the content of a user’s emails. This will allow them to extract important information. For example, if they’ve ordered airplane tickets, then the app will be able to identify flight information from the email and display that.

7. Emails Will Be Read Out Loud

Voice assistants like Alexa are already becoming quite popular. It’s only a matter of time before users can have their emails read out to them – or have them summarized out loud.

These are some of the things that you can expect from the future of email that will no doubt have you rethinking parts of your email marketing strategy in the years to come.

Why Call To Action Phrases Are So Important In Inbound Marketing?

January 15, 2021/in Articles, Call To Action Phrases, Directors /by Debbie Szwast

Call to action phrases seem so innocuous. They are just a few words on a link or a button. Yet, CTAs are some of the most powerful and important elements on your website to support your Inbound Marketing efforts. Without them, your conversion rate is not going to be anywhere close to where it should be. Here’s why.

The Simple Truth About Conversions and CTAs

A conversion happens when you get someone to respond in a desired way. Let’s say you want a website visitor to sign up for a newsletter. When you get an anonymous visitor to provide a name and email address in exchange for the newsletter, you have converted that person into a lead. That person has just entered your sales funnel.

How do you get the anonymous visitor to sign up for the newsletter? With a successful call-to-action, that’s how.

CTAs come in so many different forms. Most are phrases printed on a button that is easy to tap or click. Here are a few call-to-action phrases that might be familiar:

“Read More”
“Get Our Newsletter”
“Share on Twitter”
“Add to Cart”
“Subscribe”
“Download Immediately”

50 Powerful Call-to-Action Phrases

Ensuring Your Calls-to-Action Receive Attention

Calls-to-action are critical for conversion success. But, not every CTA is a success. In fact, many aren’t really that noticeable, so visitors just skim right past them. For your calls-to-action to be successful, they must be noticeable, enticing and well-defined.

Placement is critical for a successful CTA.

Put more than one on a page. Putting a single CTA on a page means lost opportunities for conversion. Multiple CTAs offer more chances to get a visitor to convert. But, don’t put too many or the visitor will get choice paralysis.
Be sure to have CTAs on every page. Your website is a critical part of your marketing and you need to give visitors as many chances as possible to convert.
Make your CTAs count. Most users skim a page from top to bottom. They will glance from left to right at the top and maybe once again about half way down the page. Your CTAs need to be somewhere in this visual path to grab attention.

Design is another item to consider for a successful CTA:

Make sure your CTA is recognizable. If it just blends into the background or uses generic language, your visitor will skim right past it. Choosing well-worded call-to-action phrases makes all the difference.
Make it jump out visually. You need to have negative space around your CTA. You need to select a color that pops out. Orange and red are popular. But, the real secret is contrast.
Make it very clear. Generic call-to-action phrases like “Next” do not give a reader any clue as to what is happening next. “Finish Subscribing to Our Newsletter” gives the reader a clear picture of what clicking on that CTA will actually do.

When you optimize the calls-to-action on your website, you will start to see your conversion rates rise. Keep tweaking and you can get even more.

Email Marketing vs Marketing Automation Software: Which Is Right For Your Business?

January 14, 2021/in Articles, Direct Marketing, Directors /by Dan Gartlan

Email is an essential part of marketing in many companies. One challenge many companies face is choosing which software to use in order to manage their email marketing.

On one hand, an email service provider like MailChimp or Constant Contact can send targeted emails out to select leads. It can also provide reporting on how your audience opened the email and clicked through. On the other hand, marketing automation software, like Hubspot, offers the same functionality, plus a whole lot more. Marketing automation software has the ability to nurture leads throughout the sales process, as well as the ability to monitor website visitor behavior.

The challenge is determining which solution works best for your business.

Email Service Provider Vs. Marketing Automation

Your company’s marketing needs are going to be different from the business across the street. You will need a unique blend of marketing tactics to connect with your audience and maximize your lead nurturing. Deciding which of these solutions will work better for your business requires knowing the exact needs of your company and industry.

Here are some factors to consider between email service providers and marketing automation software:

You have long sales cycles that require multiple touch points. Marketing automation helps to make some of these touch points happen without human intervention. It is possible to use an email service provider to make some of these touch points. However, the process is manual each time and there is no tracking of how a lead responds.

Read About the 5 Benefits of Marketing Automation

You need to sort casual prospects from sales-qualified leads. You don’t want your sales team’s time wasted contacting prospects who are not ready to make a purchase yet. Marketing automation allows you to score and grade leads so that your sales team will know who is close to making a purchase. Email services do not offer this functionality.

You use your lead database to promote events and participation more than for nurturing sales leads. Some businesses do not have a dedicated sales team. They have a short sales cycle and don’t need personal follow-up to get customer purchases. Email service providers are actually a great fit for this type of business. The additional functionality of marketing automation is just not needed in this business model.

You want more insight into how well your marketing activities are working. This is where marketing automation comes out ahead. This software allows you to track just about every aspect of your marketing from email click-throughs to landing page statistic to normalizing your lead data. Email services just don’t have that capability.

Which is Right for Your Business?

Only you, as the owner of your business, can determine which solution would work best in your company. Email service providers work well for building brand recognition, promoting events, and enhancing customer loyalty. However, for those companies that want a more robust solution, marketing automation software is the best solution.

Now, which solution would work best for you?

Free Marketing Tools To Start Using Today

January 11, 2021/in Articles, Directors, Marketing Strategy, News & Insights /by Nicole Wagner

There are so many marketing tools available, that you can easily get overwhelmed trying to sort through them all and find the one that’s right for your business. But finding the right tool doesn’t have to be difficult and in some cases, it doesn’t even have to cost you anything. Here are nine of our favorite free marketing tools that you can start using to improve your marketing results today. Read more

B2B Branding Tips For The New Buyer

January 7, 2021/in Articles, B2B Marketing, Brand Development, Directors /by Dan Gartlan

Over the past few years, B2B business has seen a dramatic shift in the decision makers involved in purchasing. Now more than ever before Millennials are at the forefront of the company decisions especially when it comes to purchasing. According to a survey conducted by Google 2015 was the first year that nearly half of all B2B purchase influencers were Millennials. This shift impacts not only the B2B branding message but where that message is displayed as well since most Millennials spend a majority of their day online.

One of the biggest differences between Millennials and decision makers in the past is how they evaluate and research potential purchases. The same traditional advertising that worked on baby boomers is not going to work on Millennials and chances are they’re much further down in the purchase funnel before they even contact you. Thanks to the Internet and social media, decision makers do their own research on what they need, want, and whom they want to work with.

With more than 87 percent of online Millennials using Facebook and other social media sites, it’s imperative that your business has a strong social media and online presence however it’s not as simple as setting up pages and scheduling out posts. Millennials are looking for brands that are approachable, easy to navigate and as odd as this sounds more human. Even in this hyper-connected world people still want to be connected with real people, especially in B2B transactions. The most successful B2B companies have utilized their social media pages to reach out directly to their customers and build a sense of community with their brand and customers. It’s extremely important to assure your audience that you or your team of people will be there for them and that you can solve some of their pain points.

Read more on Using Your Brand Story To Reach Millennials In Business.

So, how does a brand convey all of this to their audience? Here are 4 things you should be talking about in your B2B branding:

Have a Purpose

Many argue that this is more geared to B2C businesses but that couldn’t be farther from the truth. Showing your company culture and your core values, or the reason why you do what you do is just as important in B2B marketing. Millennials more than any other audience are looking to work with companies that leave a positive impact on the world or those that have a great story about how they started. Your brand values such as your mission statement and communication style will help create a personality and purpose behind your brand.

Read more on improving your B2B customer experience.

Knowledge

Potential customers are looking to solve a problem and they need to be confident that you will be able to solve it for them. Showing that you’re an authoritative source is one of the most important parts of your B2B branding.

Service

B2B buyers want someone that’s going to still make them feel that they have a 1 to 1 relationship even if they never communicate with you directly. Show them that you’re a company with real people who are willing to go the extra mile to get the job done.

Dependability

Showing that you can be depended on will take your brand messaging far. B2B buyers need to know that they can depend on you to get the job done so they can focus on other parts of their business. They don’t want to feel that they need to micromanage your work.

This generation is looking to be proud of who they purchase from. Today’s world is so much more transparent and connected and Millennials are not only used to that they expect you to be as well. It’s important that they are proud of who they buy from. By using ‘story branding’ companies can set a tone and feel for who they are and why they do what they do. With buyers getting inundated with so many screens and messages, stories help keep your B2B branding clear to your audience. The story with the strongest messaging that delivers an authentic feeling will stand out from the crowd. At the end of the day, B2B buyers are still, in fact, people and people love a good story.

Different Types Of Content Marketing For Lead Generation

January 4, 2021/in Articles, Content Marketing, Directors /by Nicole Wagner

“CONTENT IS KING.” It’s a phrase we have all heard before. But today, especially, it couldn’t be more true. Content, at its core, is what is essentially going to draw prospects to your brand. It is what makes you valuable. What others want to share and recommend. And it is the essence of what Inbound Attraction Marketing is all about. The trick is this: making the experience of your content one that will delight your readers and visitors and keep them coming back for more. Read more