Omnichannel Personalization

Omnichannel Personalization: Creating a Seamless Customer Experience

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As customers become more connected, their expectations for a seamless and personalized experience continue to change. Nowadays, customers use multiple channels to research, compare, and purchase different products, creating a complex web of touchpoints that businesses must navigate. That’s where omnichannel personalization comes in to help businesses deliver unique experiences to each customer, regardless of where they are in their customer journeys.

In the sections below, you’ll learn more about omnichannel marketing and personalization, including tips for creating a seamless customer experience that drives loyalty and revenue.

Understanding Omnichannel Personalization 

Omnichannel personalization is a customer-centric marketing approach that uses data and technology to create a more personalized and relevant shopping experience for customers. It involves collecting and analyzing data from multiple channels, including online and offline interactions, to gain insights into customer behavior and preferences.

This marketing approach enables businesses to create a consistent customer journey that meets varied and unique customer expectations. By providing a more personalized experience, businesses can increase customer loyalty, reduce churn, and drive more revenue.

What Makes Up Omnichannel Marketing and Personalization 

Over the years, disruptive technologies such as Machine Learning, big data, and data science have given rise to hyper-personalization. Here, businesses are expected to deliver cross-channel experiences tailored to the customers’ needs, behaviors, and preferences. Below are the key factors you should implement if you are looking to provide the best possible customer experience.

1. Marketing Automation 

Marketing automation involves using software to automate repetitive tasks such as social media posting and email marketing. It saves time and helps provide a more personalized experience for customers. Benefits of marketing automation include increased sales productivity and a reduction in marketing overhead.

Companies using marketing automation to nurture prospects see a significant increase in qualified leads, which results in larger purchases. A survey by Annuitas Group found that businesses that use marketing automation see up to a 451% increase in qualified leads. These leads also make purchases that are 47% larger than the non-nurtured leads.

2. Customer Data Collection 

Collecting relevant customer data is crucial to refining your marketing strategy and improving the customer experience. This data can be quantitative, like website bounce rates, or qualitative, like customer reviews. With the right analytics tools, you can gather information about demographics, customer behavior, and brand sentiment.customer data collection

Customer data collection helps retailers better understand their customers and provide an omnichannel experience. To do this effectively, you need a robust customer data platform to gather, store, and analyze the available data.

3. Optimized Website Design

When optimizing your website design, you should create web pages that work well on mobile devices, tablets, and desktops. If your website isn’t responsive, it won’t display properly on smaller screens. Always ensure that your website provides a consistent experience to every customer, regardless of which device they use to view it. You should also prioritize website navigation design to ensure users can easily browse your website, find what they’re looking for, and easily make purchases.

4. Social Media Integration

As the name suggests, social media integration extends your marketing efforts by directing your social media followers to your website or app. It’s also a way of making your social platforms more accessible to your target audience and customers. Brands must integrate all their customers’ social media networks into their omnichannel setup.

Ecommerce brands, for instance, can use social media integration tools to import and display user-generated content on their ecommerce sites automatically. This can help build trust with potential customers and drive conversions.

5. Multichannel Analytics

Multichannel analytics is a process that merges data from different sources into a single location. This makes it easier for businesses to monitor sales across multiple channels. For instance, if a business owner owns three online stores, they can aggregate the data from each store into one location with the help of multichannel analytic tools.

By doing so, they can understand their customers and their behavior on the website, which can help them plan effective promotion campaigns that are more likely to convert. Multichannel analytics also allows businesses to track the effectiveness of their omnichannel marketing strategy, so they can optimize performance while reducing cost.

 

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Benefits of Omnichannel Personalization 

Personalizing customer experiences and prioritizing their needs and expectations can greatly impact your business. Below are some of the key benefits of embracing a customer-centric marketing approach.

1. Enhanced Customer Experience 

Omnichannel marketing enables businesses to offer customers personalized experiences tailored to their preferences and behaviors. By leveraging data from multiple touchpoints, brands can send customized messages, showcase relevant products, and provide exceptional customer service. A seamless and personalized experience boosts customer satisfaction and improves loyalty.

2. Increased Sales and Conversions  

Personalized customer experiences increase the likelihood of converting prospects by providing relevant and timely interactions. By catering to each customer’s unique preferences, businesses can improve the customer journey and encourage purchases. Omnichannel marketing and personalization have been shown to increase annual sales and customer lifetime value, directly boosting business growth.

3. Lower Customer Acquisition Costs

Creating a personalized omnichannel experience helps retain customers and reduces customer acquisition costs. By providing relevant interactions, businesses can increase customer loyalty and target their advertising spending more efficiently. This approach helps companies optimize their marketing budget and reduce the cost of acquiring new customers.

4. Cost Optimization

By analyzing customer behavior data, brands can identify the most effective channels to reach their target audience. With this knowledge, businesses can optimize their marketing stack, streamline processes, and reduce costs associated with operating multiple channels. Omnichannel personalization helps to optimize resources, reduce waste, and ensure efficient use of budgets while delivering a seamless customer experience.

Getting Started With Omnichannel Personalization 

Implementing an omnichannel marketing strategy is a complex process requiring technological and organizational alignment. To get started, you need to get buy-in from top management, set measurable goals, and build a strategy around those goals. You should also conduct a data inventory to understand the available data and how to use it to achieve your objectives. Additionally, it’s important to establish an internal governance model for executing your omnichannel strategy before creating a roadmap.

To simplify the implementation process, you can start small by focusing on the most valuable use cases and existing touchpoints. This approach is more practical and essential as the boundaries between the digital and physical worlds continue to merge. By taking small, manageable steps towards omnichannel personalization, you can gain a competitive edge and improve customer experience across all touchpoints.

 

 

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Six Steps To Better Use Of Marketing Analytics & Dashboard

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Using marketing analytics is essential to being able to judge the performance of your marketing efforts. They allow you to see what is and isn’t working in real time, thereby letting you adjust your strategy. Not only do marketing analytics improve your marketing efforts, but they also make you much more efficient. You don’t end up wasting a lot of time and money on tactics that aren’t working.

Considering what an essential part your marketing analytics dashboard plays in the effectiveness of your marketing strategy, it should come as no surprise that marketing analytics continue to grow in importance, with many companies devoting bigger and bigger portions of their budget to their analytics capabilities. To ensure you’re making the most out of your marketing analytics dashboard, be sure to follow these six steps:

1. Embed Analytics Into Marketing Decisions

Analytics should not be a mere complimentary tactic to your marketing strategy that allows you to see how you’re doing — it should be an important part of the marketing decision making process. Once you begin using analytics, you should use the data you’ve gathered from previous campaigns to help inform future campaigns and strategies.

2. Use Your Analytics For A Better Understanding Of Your Customer

Marketing analytics can help provide you with incredible insight into your customers, thereby providing all kinds of opportunity for growth. The challenge is in collecting data from a wide range of data points. The reason that this is a challenge is that there are often barriers between marketing, operations, and sales data. If you can gather and analyze data from all three of these facets of your business, you’ll be able to get a more complete picture of your customer, thereby allowing you to form a much more effective marketing strategy.

3. Develop And Hire Talent That Understands Marketing Analytics

Marketing analytics is unique in that it requires analytical thinking to read and understand the data, but it also requires creativity to put that data to use in actionable steps. You’ll want to focus on developing and hiring talent that understands both the science of analytics and the art of analytics, which is no easy feat. However, having such individuals on your team will help you get the absolute most out of your marketing analytics.

4. Organize Your Analytics Operating Model

If you’re going to embed your marketing analytics dashboard into your company’s marketing decision-making process, then it’s important that you organize its operating model to reflect how decisions are made. For example, if your company makes your marketing decisions by brand, then you might want to dedicate analytics resources.

The Buyers Journey Explained Stage By Stage

5. Focus Marketing Analytics On New Opportunities

One of the common traps companies fall into is using their analytics to adjust their marketing tactics on current strategies. While you should certainly do this, you should also leverage certain marketing analytics, such as data mining and predictive analytics, to find new opportunities, such as new marketing strategies, new business models, new markets, and more.

6. Learn When To Measure And When To Act

The use of analytics allows you to analyze and measure data at any time, but knowing when to act on that data you have can be tricky. There’s the temptation to want to wait until you can measure everything and obtain more data before making key decisions. Waiting too long can cause you to miss out on potential opportunities. On the other hand, constantly acting on the data you have can be a serious mistake as well. Many strategies do take time before you’ll begin seeing results.

As you know, using analytics will help you get the most out of your marketing strategy. These tips will help you get even more out of your marketing analytics dashboard.

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case study questions

Top Benefits of Using Case Studies For Your Business

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Consumers are a lot less susceptible to fancy sales pitches in this day and age, which is why the use of case studies can be very effective in building brand trust. Many consumers will ask friends and family for recommendations or look up online reviews before doing business with a particular brand. They do this because they simply trust other consumers more than they are willing to trust a brand. It’s due to these reasons that you should consider using case studies. We’ve gone over the case study questions you should ask, but the following is some information on what they actually are and how case studies benefits your marketing efforts:

What are Case Studies?

Case studies are similar to testimonials in that they provide audiences with an account of previous customer experiences with the brand. However, testimonials are typically basic interviews that function as little more than positive reviews. Case studies are more in-depth and concern the entire process that the customer went through. Basically, it’s a depiction of their buyer journey and how your business helped to fulfill their needs from beginning to end. This allows for an element of storytelling that’s much more engaging

What are the Case Studies Benefits?

Although case studies require a lot more effort to put together than the typical testimonial, it’s well worth the time and resources required. Many businesses will even produce their case studies as video content that their audiences can watch. The following are just a few of the benefits of creating case studies:

Build brand trust

Case studies are extremely effective in building trust because of the very fact that they represent the viewpoint of your previous customers. Instead of you telling your audience how great your brand is and how effective your products or services are, you’re having your customers do it for you. Not only do audiences trust other consumers more than they trust companies, but by allowing your previous customers to tell their stories, they are basically endorsing your brand, which gives your business more credibility.

Engage through storytelling

Simply having customers tell the audience that your product is great is just a basic customer testimonial. It’s not that interesting, nor is it very engaging. Case studies are more concerned with telling the story of the customer. The customer is the hero, their problem is the conflict and your brand’s solution is the resolution. The use of storytelling helps to make a brand much more relatable and will allow your audience to see how you fulfilled that customer’s need at every stage of the buyer journey.

Click here to learn the six C’s of story branding

Identify brand evangelists

To find the subjects of your case studies, you’ll need to speak to several clients or customers and request that they participate. Those that are willing are your brand evangelists. They are offering to tell their story because they believe in your brand. Knowing who your brand evangelists are is helpful because they can help improve your brand reputation through word-of-mouth marketing.

Assist your sales team

Having an assortment of case studies available on your site can be hugely beneficial to your sales team. This is because they can recommend prospects to watch specific case studies of previous customers who may have had similar problems. This, in turn, can help them close deals.

As you can see, case studies can be very beneficial to your marketing efforts. If you are not already using case studies in your business, we encourage you to give them a try. They are a powerful tool that can help you achieve a variety of goals.

 

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What’s Trending In Marketing For August 2023

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Hello and welcome to our August 2023 edition of “What’s Trending,” where we bring you the most relevant marketing news and insights. This month, we dive into the revival of an infamous fast food mascot and explore current trends to watch out for in the summer of 2023. Stay informed and ahead of the game with our curated collection of marketing updates and reports.

Noteworthy Marketing News

 

Quiznos eyes comeback as they bring back Spongmonkeys mascots. 

In a new ad campaign from the famed sub sandwich company plans to bring back the creepy corporate mascots, the Spongmonkeys. After years of decline and a 2014 bankruptcy, Quiznos is making a comeback by franchising new locations. The quirky rodent-like characters aim to revive the brand’s popularity. With just over 150 locations left, Quiznos is determined to regain its place in the restaurant industry and attract customers with the nostalgic return of the Spongmonkeys. Read more here. 

Twitter loses almost half of advertising revenue since Elon Musk takeover.

Since Elon Musk’s $44bn acquisition of Twitter in October, the platform has faced a substantial 50% drop in advertising revenue. The company’s anticipated sales growth in June did not materialize, though July showed some promise. Musk’s cost-cutting measures, including laying off about half of Twitter’s staff, aim to address the platform’s struggles. Meanwhile, rival app Threads has gained traction with an estimated 150 million users, while Twitter grapples with heavy debt and negative cash flow. Despite challenges, Musk aims to turn the platform around. Linda Yaccarino, the new CEO, emphasizes video, creator, and commerce partnerships to boost ad sales. However, the road to recovery may be prolonged due to pre-Musk revenue declines and competition. Read more here.

Netflix scraps low-tier ad free plan.

Netflix’s ad-free $9.99/month basic plan is being discontinued in the US and UK, impacting both new and returning members. However, existing users have the option to keep their current plan until they decide to cancel. Alongside this move, Netflix is introducing a new $7/month plan with commercials. This decision is part of the company’s strategy to diversify its revenue streams and remain competitive in the rapidly evolving streaming market. Notably, Netflix’s recent emphasis on its ad-supported tier has yielded positive results, attracting nearly 5 million monthly users and creating an enticing opportunity for advertisers. Read more here.

Improving Your Marketing Program 

 

Core Difference Between Buyer Journey vs. Customer Journey.

Discover the core difference between the buyer journey and the customer journey in this insightful article. Uncover the stages consumers go through before making a purchase decision and how businesses can nurture relationships post-purchase to build brand loyalty and create brand ambassadors. Learn valuable strategies to engage customers and ensure the long-term success of your business. Don’t miss out on these essential insights! Click here to read the full article.

The Importance Of Lead Generation Content Marketing.

Learn the power of lead generation content marketing in boosting your business growth and attracting potential customers. Discover how to create compelling content that converts prospects into loyal leads, standing out from tough competition. Quality content with specific purposes and formats, along with consistent publication, helps build trust and credibility with your audience. Don’t miss this opportunity to transform your company’s online presence. For a consultation, visit the link below and take the first step towards a successful content marketing strategy. Click here to read more.

8 Reasons to Invest in OTT Marketing.

Discover the top 8 reasons to invest in OTT marketing. With close to 200 million streaming viewers expected in the next few years, OTT advertising reaches a massive audience. Target your audience more effectively using GPS and behavioral data. Unlike traditional TV ads, people engaged in streaming content are more likely to watch entire ads. Personalized OTT ads improve engagement and yield better data on viewers. Flexible campaigns allow real-time adjustments for improved results, and A/B testing helps fine-tune your strategy. Paying for ad views, OTT ads offer a cost-effective and high ROI approach to complement your inbound marketing efforts. Read more here. 

Recent Marketing Reports, Updates, and Trends

 

As we enter the peak of summer ’23, the advertising realm is abuzz with thrilling trends. Artificial intelligence continues to transform content creation with innovative and easy to use tools such as, chatGPT and Jasper.  Among Gen Z, Instagram Reels reigns supreme as the favored social medium, offering brands an avenue to showcase authenticity and engage viewers. Short-form videos dominate summer marketing campaigns, while Influencers maintain their impactful role in fostering genuine connections. These are just a few of the key trends shaping the industry this season. To discover more about these trends and beyond, explore the full article here.

How does ‘Estimated read time’ in your meta description impact SEO?

In a recent poll by Search Pilot, the impact of adding “estimated read time” to meta descriptions was examined. While many believed it wouldn’t affect organic traffic, some thought it could be positive. However, the majority’s prediction was correct, as the display of estimated read time had no noticeable impact on site traffic. This finding highlights the importance of SEO testing and being cautious when following competitors’ actions. The article showcases the significance of user polls in understanding marketing trends. Read more here. 

Hootsuite’s Social Media Trends 2023.

The 2023 social media marketing landscape presents challenges due to economic uncertainties. Despite this, social media marketers enjoy increased budget and autonomy, as the profession matures. Successful marketers will carefully assess opportunities and consider long-term impacts in their strategies. The 2023 social media trends report offers valuable insights to navigate this defining year in the industry. Embrace these trends to optimize marketing strategies amid the evolving social media landscape. Read more here. 

 

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Keys Successful Price Reduction Strategy

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There are many reasons why you might be thinking about reducing the prices of a product or service. There are usually two main reasons: the product or service isn’t selling as well as you had hoped, or you’re looking to increase your customer base. A price reduction can help interest potential customers who may not have been interested before. However, if you plan on cutting prices, you need to implement effective price reduction strategy marketing.

Why is Price Reduction Strategy Marketing Important?

There are two critical reasons why you can’t just slash prices without a price reduction marketing strategy in place. First of all, nobody will know about the price change. Secondly, you don’t want those who do know to make the wrong assumptions about why you are changing the price.

Generating Awareness Of Your Price Reduction

If you don’t market the fact that you’re reducing your prices, nobody will know about it. This then defeats the purpose of lowering your prices in the first place. For example, if you are reducing the cost of a product because it isn’t selling well, then it’s still not going to sell well if nobody is aware of the price cut.

Informing Customers Why You Are Reducing Prices

If people don’t know why you cut prices, they will make assumptions. This can hurt your brand image. For instance, some customers might think that you’re discontinuing a product and are trying to get rid of the last of what you have left. Customers don’t want to buy a product if a newer version is coming out soon after.

What Are The Keys To Effective Price Reduction Strategy Marketing?

When you cut the price of a product or service, you should have a goal in mind. After all, why else would you reduce prices? Whatever your goal might be, you’ll want to keep it in mind as you develop your marketing strategy. A good price reduction marketing strategy should include the following:

  • Provide A Reason

If you don’t justify your price cut, your target audience may become skeptical about why you’re doing it. You need to have a good reason. For example, maybe you’re just having a sale to reward your customers. Or maybe it’s an ethical reason (such as temporarily lowering prices during the COVID-19 pandemic). If you’re permanently reducing the price, you should provide an explanation as well.

  • Research Your Competition

If you’re trying to price your product more competitively, then you should do some competitive research. How much are your competitors charging for similar products or services? If you’re temporarily reducing prices, then you might want to make them even lower than your competition. Doing so can help you steal customers who are willing to try your product or service due to the low price.

  • Establish A Timeline

Is your price cut going to be permanent or temporary? If it’s temporary, you should market it as such. You’ll want to note exactly when you plan on reducing the price. You should also mention how long it will remain at that price point. This way, customers who want to take advantage of your price reduction won’t miss out. The last thing you want is for customers to not make the purchase because they didn’t know that your price cut was temporary.

  • Consider Your Buyer Personas

Consider how a price change will affect your buyer personas. You might not realize it, but reducing the price isn’t always the best way to increase sales. This is especially true if your buyer personas are on the wealthier side. These personas are likely looking for a premium product or service. If you lower the cost of your product significantly, it may lose the perception of luxury.

Why Are Buyer Personas So Important?

  • Focus On Features

One of the biggest mistakes that companies make is to focus solely on the price cut. While the price reduction will attract many customers, it’s not the main reason why they will make the purchase. It’s the features of your product or service. Focus on the features that make your product or service worthwhile. The features are what provide the real value, after all.

Implement A Successful Price Reduction Marketing Strategy Today

Reducing the price of your product or service can help you increase sales and your customer base. If you take the time to develop an effective price reduction marketing strategy, it will result in both a short-term impact and a long-term impact (even if you’re only reducing prices temporarily).

buyer persona guide for business
marketing agency

Why Hiring a Marketing Agency Would Benefit your Company

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Marketing your business is critical to not just achieving growth, but to simply surviving. If you’re a small to mid-sized company, then marketing is absolutely essential to generating awareness of your business. However, effective marketing can be very challenging without experience, not to mention that it can be very time consuming as well. Businesses that attempt to develop marketing strategies on their own often find themselves stretched thin. As a result, they have little time to focus on their core business. Because of this, you should strongly consider hiring a marketing agency.

Reasons To Hire A Marketing Agency

For many, hiring a marketing agency requires some convincing. After all, some businesses believe that paying for marketing services is an unnecessary expenditure. However, working with a marketing agency can be incredibly beneficial. The following are a few key reasons that a reputable marketing agency is worth the cost:

  • Cheaper than an in-house team

Marketing a business not only takes a lot of work, it takes a lot of specializedwork. Marketing teams typically consist of a marketing coordinator, a marketing director, a social media manager, a content strategist, a marketing manager, and more. The cost of hiring these positions full-time is rarely something that smaller businesses can afford. When you hire a marketing agency, you pay a set fee. This set fee provides you with access to all of the marketing specialists you need.

  • Scale as your company grows

As your company grows, it will become increasingly difficult to scale your marketing efforts. The bigger your company gets, the more time and effort you will need to dedicate to your marketing. A marketing agency like STEVENS & TATE MARKETING will be able to keep up with your growing marketing needs.

  • Take advantage of marketing expertise

When you work with a marketing agency, you’ll have access to a team of experts with vast experience. They will know what works and what doesn’t. They will also work closely with you to tailor a marketing strategy that suits your needs. Inexperienced companies that don’t use an agency often end up developing a marketing strategy through trial and error. Relying on trial and error to improve your marketing efforts is not cost-effective.

  • Have access to the latest marketing tools

Marketing agencies invest in all of the latest marketing tools and technology. Smaller companies can rarely afford these tools on their own. Fortunately, marketing agencies will use all of their high-end marketing tools when working with you.

How To Choose The Right Marketing Agency

Not all marketing agencies are of the same quality. Nor do they all offer the same services or charge the same fees. As such, hiring the right marketing agency can be difficult. The following are some tips to help you choose a marketing agency that will fit your unique needs:

  • Have a goal

You’re not going to know if the agency can offer what you need if you don’t have a marketing goal in mind. You need to figure out exactly what you’re trying to achieve. For example, maybe you want to build a successful website or you’re trying to increase your leads. Ask the agency how they’ll go about helping you achieve your specific goal.

  • Find out about their services

Some marketing agencies specialize in specific services, such as SEO. Others offer more broad services, such as digital marketing. Find out what services they offer to determine if they are a good fit for your company’s needs.

  • Ask for references

Speak with the agency’s current clients. A reputable marketing agency should have no trouble providing you with references. You should also ask how many existing clients they currently have and for how long they’ve had them. The longer the clients have been with them, the more you can assume that they must be doing a good job. High client turnover is usually a bad sign.

  • Look at previous work

Good references don’t always indicate good work. Take a look at the marketing strategies that were implemented for previous clients. Look at their websites, their social presence, their content, and more. If you don’t think they’re of high quality, then that’s a big red flag.

  • Look for a good cultural fit

You need a marketing agency that’s willing to work with you to tailor a strategy to meet your needs. To achieve this, your team has to get along with their team. A good cultural fit is essential. When speaking with an agency, pay attention to how well they communicate with you. You should also get along well with them. Finally, try to find an agency that shares the same values as your company.

Begin Working With A Marketing Agency Today

At first glance, handling your own marketing efforts might seem more cost-effective. However, that’s simply not the case. Not only are you likely to save money long-term, but your marketing strategy is more likely to succeed if you work with a reputable marketing agency. With that in mind, you should strongly consider hiring a marketing agency to oversee your company’s marketing strategy.

 

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Customer Journey vs Buyer Journey

Core Difference Between Buyer Journey vs. Customer Journey

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You’ve probably heard a lot about consumer lifecycles and the different terms used to describe said lifecycles, such as buyer journey and sales funnel. They can be a little overwhelming and a little confusing. You might even wonder why some terms seem to describe the same thing, such as buyer journey and customer journey. Don’t be fooled–the buyer journey is very different from the customer journey and it’s important that you know what the difference is. The following is a breakdown of the buyer journey vs. the customer journey.

The Buyer Journey

As we’ve previously discussed, the buyer journey makes up the stages that a consumer goes through up to their decision to purchase a specific product or service from a specific company. This includes the awareness stage, during which they realize that they have a problem; the consideration stage, during which they identify the solution to their problem; and the decision stage, during which they decide what product or service is the best solution to their problem.

The Customer Journey

During the buyer journey, the consumer doesn’t become a customer until the end of the very last stage (the decision stage). However, your relationship with your customers doesn’t end the moment they’ve made a purchase. The real success of a business depends on return customers, after all. This is where the customer journey comes into play.

During the customer journey, you should focus on further developing relationships with your customers through regular engagement. Building relationships will help to increase trust in your brand, which, in turn, will improve customer retention.customer journey

Read about How to Use the Buyer’s Journey to Create Great Content

But getting customers to purchase your products and services again isn’t the only goal. You’ll want to establish customer loyalty, which means that they will only buy those products and services from you–and, eventually, will turn to your company for whatever needs you can offer solutions to.

Nurturing Customers into Brand Ambassadors

Once you’ve managed to build that loyalty, you’ll be able to nurture that customer into a brand ambassador. Consumers tend to trust other consumers much more easily than they trust companies, which is why brand ambassadors offer so much value. Keeping all of this in mind, the following are a few tips to help you nurture your customers through their customer journeys:

  • Initiate engagement following purchases – It’s important that you initiate contact with customers as soon as possible following a purchase. Many businesses use automation to send emails thanking customers for their purchase and even recommending similar products (in an attempt to cross-sell or upsell).
  • Send them relevant content – Continue nurturing your customers by sending them emails with content that is relevant to their engagement history (including their purchases and website behavior). The content you send should be informative and should help improve their brand experience. For example, tips on how to use the product that they purchased or general content relevant to their purchase.
  • Request and listen to feedback – Send your customers surveys or request that they leave reviews. Listen to what they have to say. Customer feedback is valuable to improving your business and can help you improve your relationship with your customers as well.
  • Reward referrals – You can encourage your customers to become brand ambassadors by implementing a referral program. For example, you can offer a discount for every customer that they refer to you.

Also Read How Businesses Use Brand Ambassador Programs To Increase Brand Awareness And Trust

The difference between the buyer journey and the customer journey is that the buyer journey leads up to the purchase whereas the customer journey continues following the purchase. It’s important that you have strategies in place to accommodate consumers during both journeys to help ensure the success of your business.

 

Inbound marketing will help you grow your business by attracting website visitors, converting them into leads and closing leads into customers

 

b2b marketing

5 Ways to Improve Your B2B Marketing Strategies

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B2B marketing can be a challenging endeavor, especially if you don’t have a clear cut marketing strategy in place. To have any hope of running a successful B2B marketing campaign, you’ll need to establish what your goals are. Once you’ve done so, you should implement marketing strategies that will support those goals and help you achieve them. The following are five B2B marketing tips that you should use to help improve your marketing efforts:
email marketing metrics 3

1. Streamline Your Email Marketing

Effective email marketing is vital to your ability to convert subscribers into leads and leads into customers. It’s estimated that 81 percent of B2B businesses have an email newsletter strategy. In addition, 40 percent of businesses believe newsletters are the most important component of their content marketing efforts. To get the most out of your email marketing strategy, you need to streamline it. This means that you should segment your email list so that you can personalize your messaging and target subscribers more effectively. Doing so will help ensure that your email campaigns are relevant to your email list, making it easier to nurture your leads.

2. Enhance Your Online B2B Marketing Presence With SEO

SEO (search engine optimization) is essential to putting your business in a position to be found by potential B2B clients. Many businesses will begin searching for information or solutions through Google. If you have a strong SEO strategy in place, your website will receive more exposure on Google’s SERP (search engine results page). This will bring in more organic traffic from Google. To receive the most exposure on Google’s SERP, you will need to rank high on their page. Most people will click on one of the top three results and rarely ever go past the first page. By optimizing your website for SEO, you will boost your page rankings. The following are a few SEO factors that contribute to Google’s page rankings:

  • Keyword use

Keywords help provide Google with information about what your website content is about. You need to use keywords that are relevant to your content and that are competitive, meaning that you have a chance to rank well compared to other websites ranking for the same keywords. Your keywords also need to match your user intent to ensure that they are actually being used by people who are in your target audience. Finally, you’ll need to properly optimize your site using these keywords, such as by using them in your titles, headers, body content, anchor text, alt image tags, meta titles, and more.

  • User engagement

High user engagement indicates that the content is of high quality, which is why Google pays attention to certain factors that indicate high user engagement, such as social signals (shares and likes), comments, and backlinks.

  • User experience

User experience is another element that indicates quality. Technical issues, such as slow-loading pages, hinder the user experience. As such, you need to make sure your website is technically sound.

Difference Between Branding and Marketing

3. Know Your Audience

One of the ways in which B2B marketing differs from B2C marketing is that B2B clients are much more specific. B2C companies tend to have more general audiences that they can market to. Because B2B companies have to target a more specific type of client, you will need to figure out who exactly your audience is. To do this, you should develop your buyer personas. Buyer personas are representations of your ideal clients. They help you define the different types of clients that make up your target audience. You can then use your buyer personas to guide all of your marketing efforts. For example, when creating content, you can make sure that the content you’re creating is relevant to at least one of your buyer personas. Additionally, you’ll be able to make sure that you address your entire audience by making sure to create content that’s relevant to all of your buyer personas.

4. Measure Your B2B Marketing Online Performance

Not all of your b2b marketing strategies may achieve the success you were hoping for. However, the only way to judge your marketing performance is through various analytics tools to monitor key metrics. By doing so, you’ll be able to determine what is working and adapt accordingly. The ability to adjust your strategy mid-campaign can help ensure that you’re not wasting resources on tactics that aren’t effective. In the end, measuring your online performance is critical to achieving a high ROI on your B2B marketing.

5. Take Advantage Of Referral Marketing

Capturing leads and converting customers requires you to build trust. One of the best ways to build trust is through another customer’s referral. Implementing a referral marketing strategy can help you attract new leads through word of mouth of existing and past customers. To do so, you should give existing customers an incentive to provide referrals, such as a discount on a product or service.

These are five B2B marketing strategies that can enhance your marketing campaign. Keep in mind that you should continuously monitor and adjust your B2B marketing tips as needed. Doing so will help ensure that you’re not pouring resources into tactics that aren’t working out for you and will help you achieve a higher ROI in the long run.

Download Our White Paper Guide To Learn How To Perfect Buyer Personas For Your Business

Creating Advertising Strategies That Work

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Advertising is an integral ingredient of building a successful business. It’s how you make your business, products, or services known to your target audience. You must devise creative advertising strategies if you want your customers to choose your products or services over the competitors’.

While there are many ways to advertise, your chosen strategy must fit your brand objectives. This post looks at some advertising strategies and guides you on creating one that works for your business.

Defining an Advertising Strategy

An advertising strategy is an action plan that aims at the following:

  • Building brand awareness
  • Attracting new customers
  • Inviting existing customers to make multiple purchases
  • Increasing sales.

Your advertising strategy is part of your comprehensive marketing plan. They must align with your company goals and objectives and can be a mix of digital and traditional marketing channels. These are the two broad categories of advertising strategies. Traditional marketing entails using media like:

  • Television ads
  • Billboards
  • Prints ads
  • Direct mail
  • Street teams

Digital advertising tactics include the following:

  • Social media marketing
  • Email marketing campaigns
  • Content marketing
  • Search engine optimization
  • Pay-per-click advertising
  • Social media marketing
  • Influencer marketing

Steps to Creating Effective Advertising Strategies

Having the most effective advertising strategy takes time to achieve. You must continually fine-tune your approach to determine the advertising methods that best engage your customers.

If you’re starting or want to overhaul your current advertising strategy, here’s a template you can use:

1. Identify Your Target Audience

Your advertising strategy should be about reaching out to the people interested in purchasing your products or services. Consider the specific demographics of this target group, including the following:

  • Their gender
  • Age
  • Attitudes
  • Personal values and attitudes
  • Income levels
  • Occupation.

With this information, you can create a buyer person or a fictional representative of the target customer base that your business wants to reach. The consumer profile of your target audience can give you an abstract idea of what your customers want. You can use this to shape your advertising message.

2. Determine Your Advertising Objectives

Once you identify your target audience, ask yourself why you want to advertise. There could be different goals to achieve through advertising, such as boosting sales, promoting newly launched products, or increasing website traffic. It could also be to create awareness about a product’s benefits.

Having clarity of purpose is a crucial step forward in the direction of creating an effective advertising strategy. Your marketing objectives can also inform your choice of advertising platforms, as different channels have varying outcomes.

3. Create Your Advertising Content

Once you determine what you want to achieve through your advertising strategy, it’s time to create content that helps you achieve this goal. Some factors to help in your content creation strategy are the following:

  • Having an SEO strategy such as voice or video search for local and mobile SEO
  • Keyword research for more insights into what your customers want to see
  • Having a blog or website that you regularly update with relevant, educating, and engaging content
  • Creating attractive landing pages that trigger a sales funnel for your business.

Influencers and content marketing agencies can help you craft relevant content that enables you to put your brand message out there. Forging partnerships with these professionals can help you reach your target audience in ways that automated content advertising strategies cannot.

4. Choose Your Advertising Platforms

In choosing your advertising platforms, consider those most helpful in reaching your target audience. In this digital era, only a tiny percentage of businesses will consider traditional marketing channels as their primary platforms. Digital advertising platforms are more likely to reach a broader audience and have a greater return on investment.

Consider incorporating a mix of advertising channels to test their viability for your business. Online marketing provides an array of advertising strategies, as previously mentioned. However, if you’re new to advertising, you’d rather stick to a few channels first.

Once you accumulate enough analytics and data from the channels, you can determine their effectiveness and consider branching out to other platforms. After testing the results, you can create a vibrant mix of responsive media for an effective advertising strategy.

5. Audit the Results and Keep Improving

Launching an advertising strategy is only the beginning of your business promotion strategy. You must also analyze and refine the various advertising methods you use. A/B testing is one of the approaches you can use. It entails showing different types of ads to similar customers. Then, you can gauge the messages with better click-through rates. Investing more in ad messages with higher click-through rates can yield better returns for your business.

Your marketing team should constantly be on its toes to review marketing campaign metrics. Consequently, it should engage in relevant targeting to reach a broad audience. Assessing and refining advertising strategies is an ongoing process as long as your business operates.

Effective Advertising Strategies Are Crucial to Your Business Success

A business without a well-structured advertising strategy will fail because it lacks a systematic method of reaching its customers. An advertising plan creates brand awareness and tells your customers why they should choose your products or services, not your competitors’.

Creating a strategy that works and withstands the test of time can be complex, but the steps above can help you get started. With time, you can fine-tune the plan to add more steps depending on what works best for your business. You should eventually be able to automate your advertising strategy and reap from the investment.

Interactive Marketing Examples

How Interactive Content Can Boost Your Inbound Marketing Efforts

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Marketing has changed drastically over the years, and as a result, marketers are finding new ways to stay relevant in an increasingly competitive landscape. The need to catch the audience’s attention has never been more intense. One technique that has proven quite effective is using interactive content to drive up inbound marketing efforts. In the sections below, we’ll discuss how interactive content works, its benefits, and some strategies you can implement to boost your marketing.

What is Interactive Content?

Interactive content is an engaging form of content that requires the audience to participate. That means instead of just reading or watching something passively, the audience must interact with the content somehow.

This particular type of content is so effective because it creates a more immersive and personalized experience for the audience. With this type of content, your audience isn’t just consuming the content but being an active participants. This makes the content more memorable and enjoyable.

So, what are some examples of interactive content? Well, if you have ever been on your favorite social media platform and seen a post that compelled you to engage in one way or another, that is one perfect example. More often, this content comes in the form of a survey, social media polls, quizzes, games, or interactive maps.

Why Invest in Interactive Content?

Modern-day marketers leverage interactive and personalized content everywhere, from landing pages and blog posts to social media channels. Here’s how using this content will enhance your marketing plan:

Better Insights into Consumer Preferences 

With interactive content, you can leverage the data obtained from quizzes, polls, and surveys to understand your audience’s engagement rates. This understanding helps you tailor your content to your audience’s preferences, resulting in more effective marketing and lead nurturing.

Boosts Conversion Rates

Since interactive elements demand user engagement, your target audience is more likely to take action. Brands like IKEA and Facebook have used interactive elements, such as virtual and augmented reality, to increase their reach and achieve higher click-through rates. If implemented correctly, interactive content can also be useful in your senior living marketing campaigns.

Unleashes Creativity 

The opportunities for creativity with interactive content are limitless. With these elements, you can create a unique brand experience that sets you apart from the competition. Many interactive and evergreen content pieces have reusable value, meaning consumers may return to engage with the content multiple times, driving continued engagement.

Improves Audience’s Experience 

Interactive and highly personalized content can enhance a prospective customer’s experience by providing useful information or tools that can help solve their problems. By providing valuable interactive resources, you can strengthen your authority in your industry and build a more loyal audience.

Better Brand Awareness

Interactive, branded content can help drive brand awareness by providing viewers with a unique, memorable experience. As more people find value in your content, they’re more likely to share it on social media, generating word of mouth and referrals.

Levels up Your SEO Game

Interactive content can help improve your website’s SEO by encouraging visitors to engage with it. As a result, the time visitors spend on your site increases, signaling to search engines that your content is engaging, informative, and of high value.

Interactive Content Strategies to Consider

If you want to enhance your inbound marketing strategy, tap into the various interactive content strategies. From polls to interactive landing pages, these strategies can help engage consumers, collect information, and increase sales. Here’s what to implement and how:

Quizzes/Surveys 

Quizzes or surveys are fun and engaging forms of interactive and personalized content that are becoming increasingly popular in inbound marketing. They are commonly used to educate, engage and entertain the audience, and when done creatively, they have a good chance of going viral.

For instance, social media polls and surveys offer an effective way to encourage audience participation on a given topic. The quizzes can capture valuable insights into the audience’s maturity in the subject matter and can help boost your inbound marketing strategies.

Interactive Infographics

Approximately 1 in 3 marketers admit that attracting user intention is their biggest marketing challenge. That is why interactive infographics have become increasingly popular in recent years. Unlike static or traditional infographics, interactive types use buttons, statistics, and quizzes to grab the audience’s attention and engage them deeper.

These infographics keep the readers on your site longer, increasing the chances that they will convert into leads or customers. The interactive elements also make your content more shareable, which can lead to increased brand awareness and improved search engine rankings.

And while creating interactive infographics may require more time and resources than traditional infographics, the benefits can be worth it. By providing an immersive experience for your audience, you build a stronger relationship and stand out in a crowded digital landscape.

Interactive Landing Pages

In today’s highly competitive digital landscape, interactive landing pages have become a crucial element of inbound marketing. The goal of a landing page is to generate conversions. Adding interactivity to landing pages can trigger a visitor’s desire, increasing engagement and the likelihood of conversion.

Interactive landing pages enable visitors to engage and participate, creating a unique user experience that differentiates your website from competitors. Thoughtfully incorporating visual and animated content will enhance your landing pages. This increases click-through rates and ultimately generates more leads.

The above techniques are a few interactive content marketing strategies you can implement in your business. Other options include the use of interactive tools such as calculators, interactive PDFs, interactive videos, interactive presentations, etc.

Bottom Line

For the longest time, inbound marketing has become integral to nearly all major businesses and industries. The simple reason for this is that, unlike advertising, inbound marketing focuses on creating value for the prospect and building long-term relationships. However, competition is quickly catching up, and marketers turn to interactive elements to make their marketing techniques more creative and innovative.

When creating interactive content, it’s vital to take a customer-centric approach. That means understanding the audience’s needs and preferences and creating content and experiences that speak directly to them.