marketing automation strategies

How To Develop Content To Build Customer Loyalty

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Today, online content plays a critical role in marketing your business. It showcases the products and services that you offer, as well as positions you as an expert in your industry or niche. But, did you know that it is also critical for building customer loyalty? Online content can help you convert prospects and bring customer back. Additionally with attraction marketing, what you put out there affects how you look. Here is a step-by-step guide to creating content that will increase customer loyalty:

Attract:

Attracting new prospects is critical if you are hope to increase your online traffic in the future. Well-written, targeted pieces of content rank well in search engine results. which brings in traffic naturally. Sharing content on social media helps drive even more traffic. Remember, every new prospect is a potential customer, so your content needs to make a good first impression and build trust.

Convert:

Once you have your website traffic flowing, the next step is to convert this traffic into leads. You can use content to do this in a few different ways. Here are two to get you started:

  • Case studies:
    • These showcase how your business helped a customer with a specific problem. The study outlines what problem the customer was facing, how the company helped solve the problem, and the final results along with the customer’s feedback. It offers a glimpse into how your company can help the prospect and how current customers view your brand.
  • Thought leadership:
    • This positions you as an expert in your industry or niche. You share expert information that is useful to the prospect as well as answer any questions that arise. Prospects can see the value you bring forward, which helps build trust and loyalty.

Leads do not instantly become sales. You have to nurture each lead through the sales funnel from evaluating products, to making a decision, to making a purchase. Additionally, a lead at the evaluation stage requires different marketing than a lead closer to making a purchase.

A marketing qualified lead (MQL) is a lead who has gone beyond browsing and is starting to evaluate options. That person is not yet ready to talk to a salesperson, but they are looking for more details on certain products or services.

After evaluating the options, leads will move towards making a decision. This is when they become an SQL, or a sales-qualified lead. Now a salesperson can step up to answer any remaining questions the SQL might have and help them make a final decision.

[Read About How To Delight Your Customers]

Close and Delight:

Closing a sale often takes a dozen or more touches. That is why every piece of content you post or send must work to build customer loyalty.

Once you convert a prospect to a customer, your job is not done yet. The final step to building customer loyalty is to delight the customer.

  • Send focused email campaigns to keep your brand in the customer’s mind.
  • Use customer-only promotions to improve retention.
  • Ask customers to provide feedback or fill out a survey to demonstrate that you value their opinions.
  • Offer product updates at a special discount for returning customers.
  • Use video to provide product demonstrations, tutorials, and customer stories.

Don’t Let Your Blog Become an Afterthought:

Your company’s blog should be a centerpiece in your content strategy. It is a place where you can share just about anything you want. Here is a short list of what you can include in your blog:

  • How-to posts
  • Industry and company news
  • Accessories for popular products
  • Services offered along with products
  • Helpful FYIs
  • Customer stories
  • Tutorials
  • Professional resources

Consistency is critical when it comes to updating your blog and with sending emails . Regular updates with new content will keep customers interest, in turn building loyalty and promoting your brand.

There is one tried and true adage you need to remember: it costs a lot less to retain a customer than to attract a new one. With this in mind, building your content strategy will keep customers coming back for more. Customer loyalty will help you build a successful business long-term.

email marketing program

How To Assess Your Inbound Marketing Plan

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Inbound marketing has become one of the most efficient ways for marketers to sell online. It is based on developing high-quality content to relevant to the prospective buyers who you can turn into buyers. This kind of marketing allows the user to determine whether the inbound marketing plan is productive or not. Marketing metrics is a part of attraction marketing and your inbound marketing plan is a part of marketing metrics.

For most business firms actual and quantifiable results are more beneficial for better business decision. By using real-time metrics it is easy to identify the best content and customize the conversion tactics for more sales. The following are factors to be considered when measuring the effectiveness of your inbound marketing plan.

The Desired Goals And Objectives

One way to measure the performance of your campaign is listing the organizational goals. Assessing available opportunities as compared to the current number of customers, allows you to ensure both marketing and sales efforts are productive. Some of the real-time metrics that can be used for this step include; the number of conversion produced, where your prospects are in your sales funnel and lastly the number of buyers in your marketing niche. By stacking the results from such a test against the organizational goals will help you know the results of your marketing campaign.

Read More: 5 Examples Of Goals For Business Development.

Competitive Benchmarking

At times comparing your inbound marketing techniques to your competitors will allow you to identify the best strategies. By selecting the tactics that your competitors are succeeding at and eliminating those that fail your competitors will help you stay ahead. The first people to use inbound marketing in their industry have the chance to create a benchmark for their competitors. For better access to the progress of your competition, online tools like Google analytics or website grader will give you more information. Some platforms like Hubspot allow the user to see traffic density and the domains linked to your site. Such data will allow you to select the best inbound campaigns.

Social Media

Social media offer a way to get maximum attention to your website. Researching carefully about the target market allows you to know what social media platform get to the best of your customers and prospects. After deciding the best social media platform, you should approach it strategically. You can start by developing a plan on how to release some posts or discussing some topics depending on the content calendar. The idea is to compare the number of conversions each post brings. If one type of content brings more conversions then you should focus on it and eliminate the ones with fewer reads. The concept behind this is to drive conversions to the website from social media community.

Financial Spending

For any inbound marketing campaign, there must be a budget that comes with it. The budget should be based on the organizational goals to be achieved and the time frame. This provides a chance to compare between the marketing campaigns that are currently running. If you have a part of the campaign that has more expenses with fewer leads yet there are other options that are more productive, it will be better to switch and focus on the productive ones. For those campaigns that use more money like free advertising and free samples, you can re-strategize and utilize inbound marketing that has more measurable ROI features.

Develop Your Nurturing Process

Though for most buyers if your products are amazing they will buy immediately but for some a relationship is important. Lead nurturing allows you to focus on the target market and depending on the buyer’s journey it is easy to make your sales funnel a metric. By carefully designing the sales funnel to provide the prospect with motivation to buy and include clear calls to action, this will provide a position of measurement and comparison. If there are certain goals to be achieved linking conversion rates with the number of new customers will give you a clear picture of the growth curve.

Conclusion

Every company has a unique business structure, meaning they have different inbound marketing approaches. The success of a marketing campaign will depend on the contributions of the company sales team, this means you should clearly state your inbound marketing plan and goals to be achieved for better measurements.

Integrating Social Media & SEO Efforts For Enhanced Search Engine Results

Content Marketing Misconceptions

Content Marketing Misconceptions

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Content Marketing is one of the most talked about and trusted online marketing tactics in 2021.

91 percent of B2B marketers are doing it, as are 86 percent of B2C marketers, according to the Content Marketing Institute.

It can help your business generate online traffic, expand your presence on social media, establish yourself as a thought leader in your industry, and most importantly, bring in new sales and leads.

But despite its current popularity and buzzworthiness, there are still a number of misconceptions about what content marketing is, how it works and what it can do for you. We’re going to clear up some of these misconceptions and help you get a better understanding of how content marketing can help your brand in 2015.
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Tips to Consider When Developing Strong Email Subject Lines

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Email is one of the most effective marketing platforms in the world today. Marketing is based on judging books by their covers, thus attractive email subject lines are crucial. The choice of words used in the subject line has a huge influence on the readers and determines whether the hard work devoted to writing the email is fruitful.

Investing additional time into writing a good subject line increases your open email rates. This grants you additional exposure increased contact with the target market. Here are some suggestions when it comes to writing strong email subject lines.

Use aspects of personalization

For this, use tags in the subject lines indicating the addressee’s name and locality. For most marketing professionals, this has been observed to increase open rates. Combining this tactic with some targeted automation announcement will improve the effectiveness of the strategy.

Be target specific in creating recipient lists

Though sending blast messages to every contact in your list may seem comprehensive, it may be offputting to some recipients.  Due to receiving irrelevant messages, some of your recipients may feel confused and, at times, frustrated. To solve this problem, segment the list based on past experiences and observations of consumer behavior. Forms are good sources for such information because they are filled with descriptions of personal preferences.

Read More – Are people unsubscribing from your emails?

Keep it short and sweet

Around 40% of emails sent are opened in a mobile device. Assuming your readers might open emails in their mobile device, your subject line should be under 50 characters so it doesn’t get cut off.  To minimize the character count, only use the most crucial words in your subject line and take away the unnecessary ones.

Avoid overuse of caps and exclamation marks

Excessive use of exclamation marks and caps lock will make your recipient feel like they’re being yelled at. Not only is the tactic disruptive, but 70% of recipients are likely to mark such emails as spam. Avoid this mistake and use action-based language to catch your readers’ attention instead.

Do not divulge the contents

A strong subject line hides the contents of the email from the reader and instead makes them curious. Additionally, you should avoid making the subject line overpromising, which means whatever is indicated in the subject line should be consistent with the contents of the email.

Ask reflective questions

Ask relevant questions in the subject line to attract the reader’s attention. Formulate a question that appeals directly to the recipient, and then provide internal links that provide an answer to the question. This is an efficient strategy that will translate to more email reads.

A/B testing

Though subject lines can be formed based on many ideas, the focus should be the target market. A/B testing involves carefully researching your target audience and experimenting with different subject lines. A successful campaign tests different subject lines on customers and adopts the ones with more reads.  It is necessary to research continuously so as to remain relevant and effective.

email marketing program

drip email marketing

Drip Email Marketing vs. Lead Nurturing Campaigns; When To Use Each

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Many marketing tools seem similar and are often mistaken for one another. Two tactics that are often confused are drip email marketing and lead nurturing campaign. It’s true that there are similarities in the way they work. However, they are two distinct tactics that serve different purposes. You should have both in your marketer’s toolbox to use when appropriate, especially with attraction marketing. Let’s learn a bit about each tactic and when they should be used.

Email Drip Marketing

Emails are a huge part of modern marketing. One email marketing option is email drip marketing. Named after drip coffee makers, this marketing tactic sends out emails at specific timed intervals. Time is the only factor used to indicate when an email is sent. Nothing else.

When should you use email drip marketing?

  • Educating prospects on all the products and services in your company’s portfolio.
  • Keeping your brand in front of your customers while they are contemplating a purchase.
  • Announcing new products or services for your business.
  • Showcasing best sellers in your portfolio.

A well-crafted drip email campaign can educate and inform your audience. However, done too frequently, or used only to pitch products or services, your audience may perceive these emails as spam.

[Read About Interactive Email Marketing Trends Here]

Lead Nurturing Campaigns

A lead nurturing campaign is not based on timed emails. It is based on the lead’s behavior. When a lead performs a specific behavior, it triggers an email with targeted information to be sent to your audience. These emails are designed to guide the lead through the buying process.

This type of campaign depends on gathered information about the lead’s behavior. Specific behaviors that can trigger an email include:

  • Which whitepapers grab the lead’s attention
  • How many times they visit a specific page on your website
  • Which webinar they attend
  • Which of blog post category they spend the most time in

The goal of the emails sent during a lead nurturing campaign is to deliver useful information at critical points in the sales cycle.

A marketing automation system is ideal for lead nurturing. You can build full campaigns within the system that automates almost everything in the process. The power of marketing automation systems is their ability to capture key data. This then triggers the specific emails that nurture leads.

They Complement Each Other Very Well

Drip email campaigns and lead nurturing campaigns, if well designed, will do their jobs well. They both help leads engage with your brand and give leads the information needed to make an informed decision about your products and services.

They are each powerful tools in the marketer’s toolbox on their own, but working together, they are even more powerful. Coordinated campaigns can help close deals faster and keep your brand ahead of the pack.

email marketing program

Lead Generation Strategy

The Right Lead Nurturing Strategy Can Help You Stay Top of Mind

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Just as you put thoughtfully planned initiatives in place to help with new lead generation, you must also think about how you will then nurture these prospects through the sales cycle once you obtain the lead. Successful attraction marketing is having leads. A smart, strategic email and direct mail program can help you maintain a consistent connection with prospects and grow the relationships you have available to you—remaining ‘on their list’ and top of mind when they are ready to act.

Lead Nurturing Basics

It’s a proven fact: marketing needs to assist sales in order to achieve the most effective conversion results. So when you create a program that keeps prospects in touch with your thinking beyond just a salesperson’s outreach, you provide an opportunity to push the prospect through their journey faster. Utilize various outbound communications as key touch-points that complement the sales teams efforts, yet showcase your company’s thinking on a different level. Provide information contacts may be seeking out—not what you want to tell them—to build trust as they make their way to a purchase decision.

Key Considerations

The goal is to offer interesting, relevant and varied content that is not primarily self-serving in nature. Begin by creating a detailed plan for messaging and scheduling of communications. Think about common questions prospects may have, and how you can provide those answers while conveying your competitive advantages, promoting educational content you have to offer, and building trust in your abilities.

A study by DemandGen found that leads that are nurtured with targeted content produce an increase in sales opportunities of more than 20%. To ensure even greater success, target content to coincide with the behavior and mindset of your audiences at different points in their journey—naturally guiding them through the sales funnel by providing the right information at the right time in the buying process.

[Read About The Importance Of Lead Generation Content Marketing]

Fine Tuning

Set a solid foundation for your program by maintaining an up-to-date database with as much information on each prospect as possible. Determine the activity level, timing and quantity of communications that makes sense for each. Be organized, yet allow for adjustments as your program evolves. Track and score behavior and deliver content accordingly, allowing the sales team to receive better quality leads along the way to reach their goals. And remember: conversion is the ultimate objective. Always hold something back—never tell the whole story in your email—make them want to click through to your site or landing page to learn more.

How Marketing Automation Can Help

According to ChadwickMartinBailey, 56% of U.S. email users unsubscribe from a business or nonprofit email subscription because of content that is no longer relevant. Automation makes it easier to schedule emails, segment contacts, manage your content, trigger responsive emails based on actions, and track the lifecycle of prospects in your marketing funnel. By addressing their specific needs, contacts stay engaged; yet you are ultimately in control because you set the parameters for informing, interacting with and nurturing each lead. It provides you the ability to better target your contacts in a personalized way—assisting the buying decision based on their behavior—and leading to increased conversion rates. Consider investing in one of many standard marketing automation software systems to simplify your Top of Mind program initiatives.

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mobile market

Improve Your Marketing Strategy By Asking These 4 Questions

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“Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.” Sun Tzu – The Art of War

Often in business, we feel like we’re on a good marketing strategy. But, as we move further away from when that strategy was defined, we’re really just going through the motions. Activities are being completed, but we lose sight of why we are doing them and what they are supposed to accomplish. In addition, there can be changes in the marketplace, competitor’s messaging, consumer concerns, and even the methods of communication.

8 Tips on Social Media Best Practices For Your Business

Most companies review their strategies at year-end, but the best businesses are updating and improving their strategy more often than annually. By more frequently updating your marketing strategies and refocusing your activities, you will stay on track, get through all of the noise and reach your audience.

How about a summer strategy tune up?

Make sure that you’re staying on track to achieve your goals. Ask yourself these four questions:

  1. Does your media mix properly address the ever-changing ways your target audience consumes information?
  2. Is your messaging strategy corresponding with your current competitive advantages?
  3. Does your social media have a strong strategy that echoes your brand yet reaches beyond?
  4. Are there measurements to track whether or not your tactics are executing your strategy?

Stevens & Tate is a full-service advertising agency specializing in strategic creative thinking. Contact our team to discuss your marketing strategy today.

social media marketing

homebuyer persona template

How to create a buyer persona template for the homebuilder market

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When it comes to marketing to your target audience, using basic demographics, such as age, married status, income, and geography is no longer enough. That kind of information, while helpful, is still too general. Your home building services are going to appeal to certain types of buyers, which means you’re going to need to pinpoint who those buyers are in order to market your brand effectively. To do this, you’ll want to develop a customer persona (also known as a buyer persona).

A customer persona is a representation of everything that makes up your ideal customer. This persona does include some of the information that businesses typically use, such as basic demographics. However, an effective customer persona needs to go beyond just age and geography. The following is a customer persona template to help you better identify who your target audience is:

1. Collect Customer Data

The best way to put together your customer personas is by turning to your actual customers for information. Speak with 5 to 10 of your previous and existing customers. Don’t just speak with customers for whom you built homes. Speak with customers who you may not have completed a deal with, but who you had a good relationship with despite that. In fact, it might be easier to just ask previous and existing customers if they would fill out a survey for you. This way, you can create a survey that asks questions that will provide you with the information you need. Some of the information you should ask these customers include:

  • How old they are
  • Why they are (or were) looking to build a new home
  • What kind of features they were looking for (such as an open floor plan or a garage) and why they needed those features
  • Whether they’ve owned homes in their past
  • What they do for a living
  • What income level they belong to
  • How often they use social media (and what platforms they typically use)
  • How they found out about your company (this allows you to identify what channels to target)

In addition to gathering information from your current and previous clients, you can also find a lot of helpful data through your social media channels by studying the behavior of your followers. What kind of questions are they asking? Who else are they following? What kind of content do they share?

2. Create a Personality for Your Customer Persona

Once you’ve collected your customer data, you’ll want to organize it, merging the information you have into distinctive personalities. While you’re going to find that some information is similar (for example, you could find out that the income levels of your customers happen to be very similar), some of it will be different. Because of this, you’ll need to create multiple customer personas.

With multiple customer personas, you’ll be able to personalize your marketing to more effectively target the different parts of your audience. Each customer persona that you create in essence represents a different group of people. Because they’ll potentially have different backgrounds, different goals and different needs, you’ll need to adjust your marketing strategy for each one. Give your buyer personas names to help shape their personality, thereby making a stronger customer persona template.

Some customer persona templates also recommend going beyond demographics and personal background to develop a personality for each persona. For example, some homebuyers may carefully think over every decision they make, while others make more impulsive decisions.

Last, but not least, you should give each persona a name, an age range and a picture. This helps make it easier to figure out ways to reach this persona since it will make you feel like you’re trying to reach an actual individual and not just targeting demographics. This alone should allow you to be more effective at personalizing your marketing efforts.

How does one use buyer persona’s in senior living marketing? Click here!

3. Define the Goals and Needs of Your Customer Persona

As a homebuilder, one of your main priorities should be to position yourself to meet the specific goals and needs of your customers. The goals and needs of your customers are a big part of your customer persona template. Different buyers are going to have different needs. For example, some buyers may be looking to build a home to raise a family in, while others may be looking at the home building process as a short-term investment.

What’s important to understand about your audience is that goals and needs are going to vary depending on certain factors. These factors are often found in the demographics of each customer. For example, different generations tend to have different goals and needs. Someone in their mid-30s that’s just starting a family is likely looking for a house that they can raise their children in. Someone in their 60’s is likely to look for a home that they can age in place in, meaning that it’s designed for convenience and accessibility.

4. Identify the Challenges of Your Customers

Knowing what the challenges of your audience are will allow you to more effectively present your services as a solution. This means understanding what customers didn’t like about previous homes they lived in, what changes they want to make and what their personal preferences are. For example, maybe their last home had a yard that was too big for them to maintain, but they still want to be able to spend time outside on their property. Or maybe the challenge is financial — they have a limited budget to work with, but are expecting to expand their family in the future when their careers are further along. Realizing what these challenges are will make it easier for you to craft a clear and concise brand message to your audience

Understand that a customer persona template isn’t a one-size-fits-all solution — it’s meant to help you better understand who your customers are so that you can identify the homebuyers that would benefit most from the types of services you can provide as a homebuilder. Real estate marketing, after all, is about connecting the right customer to the right property.

Download Our White Paper Guide To Learn How To Perfect Buyer Personas For Your Business

How To Nurture Your Leads With Email Marketing

How To Nurture Your Leads With Email Marketing

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Despite some claims that email is dead, it is still a highly effective way for marketers to connect with consumers. It is an integral part of inbound marketing as well as attraction marketing, and is a great way to send nurture leads throughout the buying process. Here are a few email best practices that will help nurture your leads.

Segmentation

The segmentation of your contacts database will help define your audience into categories. If you are unfamiliar with buyer personas, read about them here, as they will be extremely useful in segmenting your contacts. Segmenting be done in terms of geographic location, company type, role within that company, behavior, marketing intelligence, or any other category that could be valuable to your company. Use segmenting to your advantage by targeting those different groups with useful content based on their specific needs.

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call to action phrases

How To Use Targeted CTAs To Increase Lead Conversion

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Lead conversion can prove a tricky mistress, but inbound software has changed the way marketers interact with their prospective clients. They now reach customers through clever virtual workflows and smart targeting. Specifically, targeted CTAs can help convert the visitors to leads 42% more often than standard CTAs. A good CTA is a part of attraction marketing. Let’s look at how to use targeted CTAs to increase lead conversion.

What is a “Smart” CTA?

Targeted or smart CTAs convert visitors to leads by tailoring the content to a specific user. They’re based on segmented lists and what stage of the customer lifecycle they’re in. Basically, based on the data your lead generation software is provided, a smart CTA changes dynamically enabling your pages and calls-to-action to be more effective and targeted.

Read More: 3 Helpful Tips To Improve Your CTAs To Generate More Leads

Slice Up Your Contacts: Use Segmented Lists

If you’re not already using segmented lists, you may as well be throwing darts at an indiscriminate and undefined dart board. In other words, if your contacts occupy one single list or a small handful, then you’re really not leveraging your lead conversion software to the max.

Start by creating filters that help define your buyer personas. For example, you may want to create a filter to put “C” level managers with 100-300 employees in a 3-state area in a specific list or perhaps you want to simply create a list where follow-up emails can be generated. In either case, making your lists and your leads more specific will definitely increase the effectiveness of targeted CTAs.

Get Personal: Design and Copy

Finally, let’s talk about getting personal with your leads’ CTAs. Not in a weird way, but in a way that can actually close some sales! Smart CTAs have the ability to change the copy on a CTA button or change the design based on the end user.

If you’re selling chocolate candy bars to a potential customer, perhaps you want them to click the “Get a Free Sample Here” CTA at which point they become a lead and potentially a sale. On the other hand, however, your website may be entertaining an existing chocolate buyer who already loves your product. As a result, giving them a sample won’t necessarily get the job done nor further the value of your expertise as a chocolateer.

This is where smart CTAs show their beauty. Instead of offering a sample, a smart CTA would show your existing customer the “There’s S’more to Chocolate” CTA. Here, they can learn about how to use your product to their advantage. While the example may seem silly, the fact of the matter is that both the design and copy can be altered based on the input of your CRM.

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