how to tell your brand story

What Is The Brand Development Process?

Branding is more than just creating a logo and slapping it on a website or the side of a van. Brand is about a consumer’s perception of your company. A positive perception means that a customer has a sense of quality, value and trust in your company. A negative perception means the opposite. Connecting emotional with a brand takes dedication, a brand leader and relentless following the style guides rules and guidelines. That is why you need to understand the brand development process and how to do it successfully.

Brand development is a multi-stage process with the ultimate goal of building brand equity in a consumer’s mind. Brand equity is an intangible set of assets that cannot be tracked on a balance sheet. But, the value of that equity is the most valuable asset a company can own. Think about Kraft, Amazon, Apple, Will Ferrell or Servpro. What emotional ties do you have with these brands?

The Brand Development Process

Developing a brand must be part of the larger marketing plan for the company. It is often the biggest challenge but the most critical. You don’t have to invest millions to develop your brand, but making the effort will pay off.

The Brand Development Process Demystified 

Determine what you are branding

You can brand almost anything. The most common things are a person, a company, a product or a service. A critical part of the branding process is determining exactly what you are branding, positioning the brand, what you are promising with your brand, your brand story, and your elements and style. This process can be overwhelming, but with the help of a marketing team, you can make it happen.

Research your target market

Marketing research into your target market is critical for effective brand development. It is a step that many startups overlook because they think they know their audience. The reality is that, professional market research will give you critical insights into who the target is, what they like/dislike, what their challenges are, and how you can help them. As I have been doing this for 30 years, not ONE company has ever properly realized their target audience upon the first meeting.

Compile your brand definition

The next step is developing a clear brand definition. This definition can be in the form of a story or statement that clearly reflects what your brand is all about. Your marketing team will help you define what you are offering, how your target audience will benefit from it, what guarantees you offer, and what your unique selling proposition (USP) is. Remember to ask the question, what can this brand do or stand for that no other brand can say?


Learn The StoryBranding Process


Create your name, tagline and logo

Giving your company a name, a tagline and a logo is the fun part of brand development. But, it is not something you should do without careful thought. Your marketing team can help you determine what name, tagline and logo will resonate with your audience. Nike’s Just Do It! has become a staple of a strong statement just as “It’s Finger Lickin Good” or “Just like a Good Neighbor, State Farm is there”.

Launch the brand

With all the elements in place, it is time to launch the brand. That means creating your first products, offering your services, or making a name for yourself. It could mean many things to many brands like digital campaigns, radio spots, drip campaigns, demographic targeting, print or even showing up at tradeshows. On the surface that sounds easy, but there are many moving gears that need to align to keep the marketing moving forward. The good news is that with all the prep work you did before, your launch will have a great foundation.

Manage the brand

With good up-front work, your brand launch will be successful, gaining momentum as you provide consistent service and quality. Even with a successful launch, you will still need to manage your brand going forward. That is why you need a dedicated team, always monitoring your company’s reputation, doing continuing research, and updating the brand as the market evolves. This step is one that is most ignored when things are running well, but is most important.

These steps will help you and your marketing experts develop a strong brand. The full brand development process takes time. But, look at it as an investment in the company’s future, one that will pay off with dividends for years to come.

I always tell individuals that if your air conditioner breaks, you hire a professional that does it everyday to find the problem and find a cost efficient way of solving the issue. The same theory can be applied to marketing and developing a brand. Marketing companies do it everyday, know the shortfalls and successes, and will have it launched months or years before you could on your own.


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How to Improve Your Social Signals for SEO

Social media has become a critical part of our lives, and businesses are taking notice. Today, the platform isn’t just a place to share memes and cat videos – it’s also a powerful tool for digital marketing. One key social media aspect often overlooked is its impact on SEO. Over the years, social signals have significantly impacted search engine (SE) rankings, and ignoring them could hurt your site’s visibility.

In the sections below, we’ll take a closer look at social signals, including how you can use them to boost your SEO efforts.

What are Social Signals?

These are people’s reactions to online content they interact with on social media channels. They include views, likes, dislikes, comments, shares, tweets, etc. The more responses a post receives, the more mainstream and popular it becomes.

social signals

Remaining visible on the internet is key to gaining more reactions. From an SEO standpoint, social signals can improve SE rankings and help individuals or businesses establish their identity, popularity, and reliability.

It’s worth noting that different platforms use different metrics to measure or categorize social signals. Before seeking user engagement and reactions, you need to understand how a given social media platform works.

Social Signals and SEO

Social signals tell more about a brand’s popularity and relevance on social media platforms. They play an important role in SEO optimization as they indicate the quality of content and generate traffic, which ultimately helps in ranking higher on search engines.

And while social signals are not an official ranking factor for Google, they do indirectly impact SEO performance. Social engagement, such as comments, likes, and shares, can increase the visibility of social posts, resulting in higher traffic and better SE rankings.

To improve social signals for SEO, you need to focus on visibility and brand awareness while posting on social media. You should also engage with your audience, share valuable content, and optimize your posts with relevant hashtags and keywords. We have covered these and more below.

Ways You Can Utilize Social Signals to Boost SEO

While social signals are just one factor in SEO, they are still an important aspect of any digital marketing strategy. Investing time and effort into social media engagement and optimization can improve your online visibility and ultimately drive more traffic to your website. Here are some crucial steps you can take today to improve social signals for SEO.

One obvious and most common way to improve your social signals is to link your site to all the social media pages. Linking your website to your social media pages will improve your online visibility and user experience.

By making it easy for users to find important URLs related to your brand, you’ll increase engagement and drive more traffic to your website.

To ensure a smooth connection, place links to your social media pages in the footer of your website. This way, users won’t be distracted from your call-to-action buttons or lead-generation forms.

Publish Consistent Content Across Social Channels

Another less common yet effective way to boost your social signals is to stay consistent across social. Consistency in your brand voice and communication style allows you to build brand recognition and a loyal following.

updating social media

Understanding your audience’s demographics and interests will help you choose the right tone of voice and content that resonates with them. When creating and sharing content, aim to be relevant and authentic and ensure you verify the accuracy and ethics of the information you share.

Consistency in your posting schedule and visual aesthetics can also maximize your organic reach, helping you reinforce your brand identity and leave lasting impressions on customers.

Ensure Your Content is Shareable to Social

Adding social plugins is one way to ensure that your content is easily shareable. These plugins allow site visitors to share your content with friends and family on their social media accounts.

For instance, you can add social icons that stick as the user scrolls through blog posts. That way, you encourage users to share your content, increasing your site’s visibility and reach.

Remember that consumers are more than five times more likely to make a purchase recommended by a trusted friend or family than as a result of seeing an ad or influencer endorsing the product. So optimizing your content for social and making it more shareable can increase reach, brand awareness, and trust.

Stay Active on All Social Media Channels

To make the most out of social media marketing, you should stay active on all social media channels. Responding to comments and shares is a great way to show your followers that a real person runs your profile. This also makes them feel more connected to your brand.

By actively engaging with users, you create more opportunities to share relevant links to your website and increase traffic. If you’re too busy to manage your social media accounts, consider hiring a marketing manager or outsourcing your social media tasks to an agency.

Don’t forget to listen and digest what people say about your brand. You should also respond constructively to any criticism you receive.

Foster partnerships By Sharing Other People’s Content

In today’s digital age, building strong partnerships is one of the organic growth strategies you should adopt. One way to achieve this is by sharing other people’s content. Here, you not only show support for your peers, but you also establish yourself as an active member of your community.

If you do this properly, i.e., retweeting, thanking, and reposting content on social you can form partnerships and increase engagement with peers. In turn, this could lead to more shares and likes from the same accounts in the future, ultimately growing your reach and strengthening your business relationships.

Get Started Today

Taking your SEO game and the overall digital marketing strategy to the next level takes time and effort. The strategies we have highlighted above aren’t exhaustive but will give you an idea of what to tweak to boost your social media marketing.

Before taking any action, ensure you set realistic goals and have some means to monitor your efforts and track the results. As long as you are doing the right thing, it’s never too late to act.

direct vs indirect marketing 1

Direct vs Indirect Marketing

You may not realize it, but all marketing efforts can be categorized in one of two ways — direct marketing or indirect marketing. On the surface, direct vs. indirect marketing is relatively easy to understand.

Difference Between Direct and Indirect Marketing

Direct marketing involves engaging with leads or customers directly. For example, sending a customer an email that contains a promotional offer. Indirect marketing is a strategy in which you put yourself in a position to be found by leads. Consequently, allowing them to engage with you instead of just directly engaging them. For example, writing a post on your website’s blog. Which leads can find through external links or through a search engine, is a form of indirect marketing.

Both direct marketing and indirect marketing can be effective strategies. However, to make sure that you implement them effectively, it’s important that you not only understand what the advantages of using each are, but also what the potential disadvantages are of direct vs indirect marketing.

Direct Marketingdirect vs indirect marketing 2

Direct marketing includes a number of traditional marketing strategies that everyone is familiar with. For example TV commercials are a form of direct marketing. So are billboards, magazine ads, radio ads, and telemarketing. That’s not to say that digital marketing can’t be direct. For example, email marketing and PPC advertising are also forms of direct marketing. You’re essentially trying to find and address a specific audience — and you’re trying to get them to take action right away. The following are some of the advantages to such a strategy:


  • You can identify specific audience segments, thereby allowing you to connect with people who are likely interested in your product or service already. For example, if you run a TV commercial, you can choose a time slot on a channel that you know your audience is watching.
  • If you know the audience you’re addressing, then you can personalize your messages, thereby allowing you to nurture leads and build stronger relationships. For example, using the data you have to segment your email list allows you to send more relevant content to your recipients.
  • The data you collect from your direct marketing efforts is more measurable. For example, you can track your email response rate to determine how effective your direct marketing strategy is and to make adjustments accordingly.

While there are plenty of advantages to implementing certain direct marketing techniques, there are some potential drawbacks as well. These can include the following:


  • If you’re too overzealous, your direct marketing efforts may cross privacy boundaries and may even come off as spam, which will hurt your brand reputation.
  • You have to have an understanding of who your audience is and where you can find them. Otherwise, you may be advertising to people who aren’t interested in your brand, which is a waste of time and money.
  • Your overall reach won’t be as widespread since direct marketing requires you to focus in on a specific audience to be effective.


Indirect Marketing

Indirect marketing is essentially marketing in which you’re not trying to sell a specific product or service. For example, content creation in the form of a blog of email newsletter are forms of indirect marketing. A lot of social media marketing is indirect as well. For example, if you’re simply engaging in discussions or posting links to informative articles. The idea behind indirect marketing is that you’re nurturing relationships, building brand authority, and generating brand awareness. The following are some of the advantages of indirect marketing:


  • You provide value to your customers without coming off as self-serving, which helps to build your brand reputation and increase brand trust.
  • Indirect marketing is typically much less expensive than direct marketing.
  • Indirect marketing is a long-term strategy, which means that your efforts will continue to have an impact throughout the future. For example, you might write a blog post that someone reads years later.

As beneficial as indirect marketing is, there are a couple of disadvantages when compared to direct marketing. These disadvantages include the following:


  • Tracking performance is more difficult. This is because you’re not honing in on specific customers — you’re casting a wider net.
  • Indirect marketing efforts may not have an instant impact — it may take some time before they begin drawing in new customers. As such, it can be frustrating not to see an immediate impact on sales.
  • Because it’s a long-term strategy, indirect marketing requires constant attention. Whereas direct marketing tactics can work on their own, indirect marketing functions as a whole. This means that you need to be constantly working at it. There’s basically no end in sight.

You are now well aware of the differences between direct and indirect marketing.

As you can see, when it comes to direct vs indirect marketing, both direct marketing and indirect marketing have their share of advantages and disadvantages. Instead of choosing one over the other, the best course of action is to use a combination of both direct and indirect marketing. This will allow you to see both short-term and long-term results, especially if you’re careful when it comes to avoiding the potential drawbacks that both strategies can present when used improperly.

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smart goal examples

5 SMART Goal Example For Business Development

A smart goal is basically what the acronyms from the name suggest. It is specific, measurable, attainable, and relevant and time bound. The Smart Goal process provides a frame where you can create a long term goal. It also provides a time limit for you to work on the same goal. By doing this business’ are 70% more successful in achieving their goals thanks to regular check-ins, updates and group accountability. Below are a few smart goal examples for business development that will help you understand the system better and enhance your business.

Smart Goal Examples for Business

  • “I Want To Increase My Profits”
  • “I Want To Improve My Response Time to Customer Complaints”
  • “I Want To Improve My Employee Retention”
  • “I Want To Be More Efficient In My Business Operations”
  • “I Want To Grow My Business Operation”

“I Want To Increase My Profits”

smart goal examples
Specific: I will increase revenue while cutting down on expenditure. Moving to a more affordable premise that will cut my rent by 7% will reduce the operational costs.

Measurable: I will increase sales over the next 3 months by signing in 5 more potential clients.

Attainable: I will improve my current customer relationships and promote the business through referrals, networking and through social networks. This will help me find more leads and therefore see to an increase in revenue for the business.

Relevant: moving to a cheaper establishment will reduce the operational cost of my business and therefore give room to the growth of profits.

Time-bound: I will have increased my profit by the end of the coming three months.

“I Want To Improve My Response Time to Customer Complaints”

smart goal examples
Specific: I will improve the response time to customer complaints by increasing my customer service staff from 3 to 8 in the next one year.

Measurable: the increase in customer service staff is scheduled to take place within one year. It should bring the number to a total of 8.

Attainable: as I plan on moving to a new establishment I will ensure the place has enough room to accommodate the additional staff members I intend to have in the next one year.

Relevant: I will find ways to manage the complaints meanwhile in order to maintain the customer base I have and strive to grow the client base even further to match the additional customer service staff.

Time-bound: I will have hired the customer service staff by the end of one year


“I Want To Improve My Employee Retention”

smart goal examples
Specific: I will improve the employee turnover by 15% in 90 days by putting up training for the new employees to let them know what is expected of them and have a program for them to get used to the operation systems. I will also have one-on-one meetings with employees so that I get to know what challenges they could be facing.

Measurable: the improvement in employee turnover is scheduled to be by about 15% and should take place within 90 days.

Attainable: trainings and one-on-one meetings will ensure the employees are prepared for what is expected of them when they get into production. It also give me a hint of what’s on their mind concerning general operations of the business.

Relevant: outstanding employees will be put up for a reward system. For the ones that might be having a difficult time, there will be motivation trainings for encouragement.

Time-bound: employee turnover will have improved within 90 days

“I Want To Be More Efficient In My Business Operations”

smart goal examples
Specific: I will improve my efficiency in business operations by challenging my sales department to increase their closing ratio from its current 45% to at least 60%. They could also work on improving the delivery time from 72hours to at least 12hours maximum.

Measurable: the sales people are supposed to increase their closing ratio from 45% to 60% and the delivery time improved to 12 hours from the initial 72hours

Attainable: I will conduct a survey to find out what both the clients and the sales team think about the idea. I will implement it as soon as the idea passes as valid.

Relevant: increasing the number of motorbikes and pickups that will do courier services for us will help make the plan a success

Time-bound: this should happen in one year.

“I Want To Grow My Business Operation”

Specific: open three more branches countrywide within five years

Measurable: the objective is to increase operations and revenue for the business. This will, in turn, facilitate the growth to three more branches.

Attainable: increasing my current selling space by 25% will mean more production. This can help me save for the planned growth to 4 branches countrywide.

Relevant: increasing production, operations and revenue will mean a larger client base thus the need for more branches will not be a wasteful idea after all.

Time-bound: establishing the branches should be within the next five years.

How Smart Goals Should Align With Your Business Goals

As much as an organization will work to ensure that its business goals are smart, they will never be flawless. It is, however, essential to ensure they give their teams tasks within their capability and make decisions using accurate data from their past operations while setting new smart business goals. The rest will work out just fine.

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2023 AHCA/NCAL Convention & Expo

2023 AHCA/NCAL Convention & Expo

WHO: With more than 14,000 member facilities, the American Health Care Association and the National Center for Assisted Living (AHCA/NCAL) is the largest organization in the US that represents long-term and post-acute care providers. Millions of elderly and disabled people get long-term or post-acute care every day at their member institutions. By providing solutions for quality care, AHCA/NCAL seeks to enhance their lives.

WHERE: Colorado Convention Center

WHEN: October 1st-4th, 2023


The AHCA/NCAL Expo is a great opportunity for you to explore those new innovative ideas and resources to take home to your organizations. In the hall, more than 350 business leaders display the newest developments and concepts created specifically for long-term and acute-care professionals.

Balancing the Media Mix to Improve Marketers ROIs:

President, Dan Gartlan will be presenting Balancing the Media Mix to Improve Marketers ROIs. In this session, attendees will explore various media options, learn how each outlet meets a different need, and discover how multiple media channels can work together to drive brand awareness, understanding and generate leads. Attendees will learn how the media mix differs based on your objectives, target audiences and types of services and levels of care your community offers.

Click here to learn more about Dan Gartlan.

Digital Strategies to Online Lead Generation: How to Drive Demand:

Internet Marketing Director, Nicole Wagner will be presenting Digital Strategies to Online Lead Generation: How to Drive Demand. The session will discuss how to use the online media, your website and content development to build an online presence that attracts the right audience and converts them into quality leads. Attendees will analyze their current online marketing programs and assess the strength of these programs. They will learn how to create a content program and web presence that helps them reach the right audience with the right message.

Click here to learn more about Nicole Wagner.

You can find more information on this event here. For more information on scheduling Dan or Nicole for speaking, click here.

Fabtech North America Largest Metal Forming

FABTECH 2023 Chicago

FABTECH 2023 Chicago

WHO: FABTECH is North America’s largest metal forming, fabricating, welding and finishing event. For all of your metal forming, fabricating, welding, and finishing needs, FABTECH offers a convenient “one-stop shop” location where you can meet with leading suppliers, view the newest industry products and innovations, and find the tools to boost productivity and profits.

WHERE: McCormick Place

WHEN: September 11th-14th 2023


The only event that allows you a comprehensive view of metal forming, fabrication, welding, and finishing is FABTECH. The newest production machinery can be found here. Find innovations by industry and application at FABTECH 2023.

Improve your Sales and Marketing Messaging through the Power of “Why”:

President, Dan Gartlan will be presenting Improve your Sales and Marketing Messaging through the Power of “Why.” In this presentation Dan will explore how linking an organization’s WHAT and HOW to its WHY can emotionally connect with prospects to drive engagement through case studies, discussions and hands-on activities. Join in learning how to uncover your competitive advantages and reason for being. Then explore how to craft messaging that drives an emotional connection with prospects.

Click here to learn more about Dan Gartlan.

Digital Strategies to Online Lead Generation: How to Drive Demand: 

Internet Marketing Director, Nicole Wagner will be presenting Digital Strategies to Online Lead Generation: How to Drive Demand. The session will discuss how to use the online media, your website and content development to build an online presence that attracts the right audience and converts them into quality leads. Attendees will analyze their current online marketing programs and assess the strength of these programs. They will learn how to create a content program and web presence that helps them reach the right audience with the right message.

Click here to learn more about Nicole Wagner.

You can register for this event here.

Learn more about FABTECH 2023 at 

For more information on scheduling Dan or Nicole for speaking, click here.

Choosing HubSpot CRM As Your CRM Solution

If any business wishes to collect customer data, monitor customer interactions, and ensure that their marketing and sales teams are properly aligned, it is necessary to have a CRM (customer relation management) platform. However, there are a lot of different CRM software solutions to choose from. For good reason, HubSpot CRM tends to be one of the more popular options. The following six reasons are why you should consider implementing HubSpot CRM into your marketing strategy:

Why To Choose HubSpot CRM As Your CRM Solution?

1. HubSpot is Available For Free

When comparing CRM solutions, you’ll find that most of them cost money. Although many of these solutions have free trials or even free versions, they are often limited in their number of usable or accessible features. HubSpot provides its CRM solution for free. While they do have paid versions available with added features, the free version is absolutely packed with features and almost no limitations. For example, your HubSpot CRM platform will be accessible to unlimited users, and stores upwards of one million contacts.

Similar Article: Using HubSpot Lead Flows to Improve Conversion Rates

2. HubSpot is Packed With Features

For a free CRM, you’ll be surprised at the number of beneficial features you can use. These include a standard dashboard, ticketing, tasks, deals, email scheduling, upwards of five email templates, team email, live chat, conversational bots, external form tracking, pop-up forms, company records, contact management, contact and company insights, and more. 

3. HubSpot is Scalable

As expected,  your business will grow over time. Therefore, whatever CRM solution you implement, you should make sure that it can handle significant increases in customer data. Even HubSpot’s free version is capable of doing this. It is, after all, able to handle upwards of one million contacts. This is enough for even the world’s biggest corporations. Should your business expand to the point where you need added functionality, you’ll probably be at the point where your budget has no problem accommodating one of HubSpot’s paid versions.

4. HubSpot Can Be Easily Integrated

Due to HubSpot CRM being designed to integrate with a wide range of applications,  you should have no issue integrating it with your existing marketing technology stack. Some of the other applications that HubSpot CRM can be integrated with include Dropbox, Gmail, Outlook, MailChimp, WordPress, Salesforce, Facebook, and more.

Similar Article: What Are The Benefits of Using HubSpot Marketing Automation Tools?

5. HubSpot is Extremely Intuitive

Next, HubSpot CRM was designed to be user-friendly. Your team members can easily obtain the data and functionality they need, as a result of the intuitive menus containing only the most useful elements. Additionally, the dashboards make it easy to align your marketing and sales goals, along with establishing who is responsible for what, and identifying the current state of your marketing and sales efforts in real time.

attraction marketing

6. HubSpot Will Improve Conversions

Finally, HubSpot provides tools that allow for tracking leads as they navigate your website. You can monitor what actions they take to determine how ready they are to be engaged. In fact, this makes HubSpot particularly effective for both marketing and sales teams. Your sales personnel will be able to identify the highest quality leads, and use information gathered by your marketing team. Subsequently, this will help them nurture the lead and close the sale (such as what products the lead has viewed the most, for example).

Even if you’re running a smaller to mid-sized company, you will not want to go without a CRM platform for long. Implementing a CRM solution is going to make your marketing and sales efforts much more efficient and, therefore, effective. As far as CRM solutions go, you can’t go wrong with HubSpot CRM. This highly advantageous CRM tool understandably continues to be one of the most popular options on the market.

Inbound marketing will help you grow your business by attracting website visitors, converting them into leads and closing leads into customers

A Guide to the Consideration Stage of the Buyer’s Journey

Once you’ve managed to draw new leads to your brand by presenting content that helps consumers navigate their problems through the awareness stage, you’ll want to make sure that you have content living on your site (and on other channels, such as social media and email as well) that addresses the consideration stage of the buyer’s journey.

What Is The Consideration Stage Of The Buyer’s Journey?

The consideration stage of the buyer’s journey follows directly after the awareness stage. Once a consumer has a better understanding of what their pain point is as well as of what the potential causes of their problem are, they will begin searching for solutions. It’s during the consideration stage of the buyer’s journey that they will begin to explore their purchasing options.

At this point, you will want to explain what types of solutions will help with their specific problems as well as what their options are and present your products and services as a potential solution.

Let’s say the consumer has decided that they need to replace their current computer, which keeps freezing. They already know that they need to replace their computer and why they need to replace it. If you’re selling brand new computers, then you’ll want to present content that helps provide information that will help guide them to making the right purchase. They may have questions that include:

  • How much do new computers cost?
  • What kind of computer do I need?Image result for buyer's journey
  • Should I buy a new or used computer?
  • What brand is the best brand?

Content that addresses these questions is going to help consumers make a more informed decision about their purchase, thereby helping to get them closer to making a purchase.

How do you create great content with the help of the buyer’s journey?

Creating Content For The Consideration Stage Of The Buyer’s Journey

You will want content on your site that specifically addresses the consideration stage for consumers who have been doing research on your site from the beginning of their buyer’s journey. However, this content will also help attract consumers out there who already know what their problem is and are performing research for potential solutions from the get-go.

While you’ll want to present your products and services as a solution, you’ll want to make sure that your content is still on the informative side and not the promotional side. The more helpful your content is in explaining what the consumer’s options are, the more they will trust your brand’s authority, which will help make them more likely to choose your solution.

You’ll want to create a variety of content, including short-form and long-form articles, videos, case studies, demo videos and more. Topics you may explore that help inform consumers looking for a new computer could include:

  • The Pros and Cons of Used vs. New Computers
  • Mac vs. PC vs. Chromebook
  • Buying a New Computer on a Budget
  • What to Look For in a New Computer

Other forms of content to consider creating include product webinars and FAQs that consumers can explore to see what your company has to offer in terms of solutions to their problems.

During the consideration stage of the buyer’s journey, you’ll want to provide content that provides consumers with information about potential solutions to their problems while also introducing them to your specific products and services. The idea is to give them enough information so that they will feel comfortable making an informed purchase.

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Best and fast contract online

How to Create a Senior Living Marketing Plan

You must invest in a robust senior living marketing plan if you want your senior living facility to stand out from the competition. Statistics show that approximately 2% of seniors live in assisted living facilities in the United States, translating to about 810,000 people.

This population lives in nearly 30,000 assisted living facilities. Competition is stiff among service providers as the demand for assisted living facilities and services continues to grow.

A well-defined marketing plan can be the answer you need to beat the competition. It should clearly define your objectives and explain them in a way that boosts your return on investment. This post guides you on developing a senior living marketing plan that works.

The Importance of Marketing for Senior Living

Retirement communities and senior living facilities are among the expensive and lifelong financial decisions people research extensively before making a decision. With the advent of the internet and other technological solutions, 40% of seniors can now use the internet to research their options.

Therefore, consider having a digital marketing plan that makes it easy for seniors and their loved ones to find your senior living community. The following tips can increase interest in your senior living facility and boost occupancy levels.

1. Define Your Business Goals

When marketing your senior living facility, your marketing plan must have specific, strategic, and measurable goals. Create a list of what you want to achieve through your marketing strategy, for example:

  • Increase brand awareness
  • Increase sales
  • Improve your facility’s online presence and drive more traffic
  • Build and nurture relationships with the current community
  • Attract and convert new prospects
  • Improve retention rates

Each of these objectives may require a different approach to marketing. While identifying the objectives, establish what’s missing, what you could do better, and where your facility falls short. Your marketing plan could help you work on these areas for more effectiveness.

2. Update Your Website

Ask yourself how easy it is for people to navigate your website and find the information they need. Even for individuals who are not tech-savvy, using your website should be seamless. It also should load quickly, given that most websites have an average bounce rate of 45% on mobile devices and 43% on desktops.

Your site’s bounce rate indicates the number of people who land on your site’s landing page and then leave immediately. If your site takes time to load, visitors are likely to leave as soon as they open the page, which is bad for your marketing efforts.

As the virtual door to your senior living facility, ensure your website meets the following qualities:

  • It has a friendly and simple design
  • Is visually appealing, with attractive brand colors and images showcasing your facility’s amenities
  • Quickly loads on different devices
  • Has freshly updated content, images, and information
  • Downloads quickly to enhance Google’s ranking metrics

If you don’t have a website already, consider creating one. You could hire a senior living marketing agency to do the work. Experts can get you a customized website that stands out from the crowd and sets you up for success.

3. Use Content That Resonates with Your Audience

Your audience craves content that educates, engages, and informs them about various aspects of your senior living facility. Your job is to ensure that you avail it to them in the form of the following:

  • Blogs with keyword-rich content
  • Premium content that entices readers to share their email addresses
  • Social media content
  • Automated email marketing

This list of content marketing strategies isn’t exhaustive. It would help to brainstorm with your marketing team about the other types of content you can incorporate into your senior living marketing plan.

4. Focus on the Potential Return on Investment, Not Just the Budget

Marketing a senior living facility is a financial concern because it costs money. It’s natural to worry about the marketing budget, especially when it’s insufficient. Sadly, cutting corners or scrimping can cost your marketing efforts in the long run. A marketing plan should be extensive enough to reach the following:

  • Seniors and families who have just started considering assisted living as a retirement option
  • Potential residents looking to sign up for your services
  • Seniors who are comparing different living facilities
  • Families of seniors already living in your facility

With such a large audience to reach, your marketing plan should entail various marketing approaches to satisfy the needs of the different groups. That translates to a budget of between $20,000 and $30,000 to initiate a marketing plan. You also must inject an additional 6-10% of your annual revenue for ongoing marketing.

When you consider all these expenses, it can be tempting to drop your senior living marketing plan. However, that should be the last thing on your mind. Instead, focus on the return on investment you can potentially gain from your marketing plan. Partnering with a reputable marketing agency can help make this a reality instead of a far-fetched dream.

5. Check What People Are Saying About Your Senior Living Facility Online

Negative online reviews can dramatically hurt your marketing efforts and damage your reputation. Ensure you have someone in your marketing team respond to the concerns people raise as soon as possible.

Doing so creates the impression that your community is willing to make things right when they go wrong. Your viewers and potential clients would rather see a good response to a bad review than no response at all.

Getting Started with Your Senior Living Marketing Plan

Your strategy for marketing the senior living facility is crucial to improve its occupancy. At first, everything can feel overwhelming, and you may not be sure what to do to achieve tangible results. Above are a few tips that could bring your senior living facility to the forefront and create brand awareness.

The list isn’t exhaustive, and there is much more you can achieve with the help of experts from a senior living marketing agency like Steven & Tates. With a multi-disciplinary marketing team on your side, it’ll be easier to think through a marketing plan that works.

The Buyer's Journey

What is The Buyer’s Journey?

The general goal of every business is to attract consumers and turn them into customers. The process that a consumer goes through before they make a purchase is known as the buyer’s journey. The buyer’s journey has become a lot more complex over the years, especially since the advent of Internet. This is because consumers no longer rely on businesses to hold their hands and to guide them through their buyer’s journey. As a result of digital media, consumers can now navigate much of their buyer’s journey on their own. This also means that everyone’s buyer’s journey is different.

As a business, you will need to meet the needs of the consumer as they move through their buyer’s journey. You’ll need to be able to do this at every stage of their journey in a passive manner until they are ready to be engaged. This may seem like a challenge, but it’s what the entire concept of inbound marketing is built around.

We will be going over the different stages of the buyer’s journey, but before we do, it’s important to understand exactly what the buyer’s journey is and why it’s so important.

What is the Buyer’s Journey?

The buyer’s journey is the process a consumer goes through to research a product and to come to a decision to make a purchase. The buyer’s journey typically begins when a consumer realizes that they have a problem but don’t know what the solution to that problem is. For example, maybe they’ve stained their white carpeting with wine. They don’t know what the best solution is for getting wine stains out of their carpeting, so they will begin doing research online.

This research usually begins with a simple search on Google or other search engines. They will read up on possible solutions through articles and blog posts or view videos on the subject. Through this research, they will learn what products can help solve their problem. They will read up on the different products offered by different brands. The buyer will look into those brands to determine how reputable they are based on a variety of factors. They may contact that brand directly, download a free offer, or sign up to an email list through the course of their research.

The Buyers Journey Explained Stage By Stage

At this point, you would begin building a relationship with them by nurturing them through the sales funnel. At the end of the sales funnel, once they’ve reached the end of the buyer’s journey, they will make their decision and choose a product to buy. This process is split into three main stages:

  • Awareness stage – During this stage, the buyer realizes that they have a problem. They will begin doing research to figure out exactly what their problem is and what the cause of their problem is.
  • Consideration stage – At this point, the buyer has defined their problem and its cause and are doing research into the possible solutions to their problem.
  • Decision stage – The buyer now knows what the solution to their problem is and are comparing products or services as well as different companies to identify the best solution.

The Importance of the Buyer’s Journey

The buyer’s journey may seem long, but the fact is, you’re meeting them halfway through it. The idea of inbound marketing is that you make available a wealth of valuable information (through different forms of content) allowing the consumer to do the majority of their initial research on their own.

However, this means that it’s extremely important that you understand every stage of the buyer’s journey. This is because you’ll want to make sure that you have content available that will be helpful and informative to the consumer no matter what stage of the buyer’s journey they’re in or what channel they’re on. You will also need to be able to identify the stage of the buyer’s journey a consumer happens to be in so that you know when to engage with them.

The buyer’s journey consists of numerous stages that make up the research and decision-making process of a consumer. It is the process that the entire strategy of inbound marketing revolves around, which is why it’s so important that you understand what it is and why it’s important.