how to tell your brand story

How To Tell Your Brand Story Using Personas

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When considering how to tell your brand story, you must think of the role of the audience as well as that of the storyteller. Stories create wonder, excitement, and engagement in the world they create. Through storytelling, your business can engage with its audience on a much more emotional level. Connecting with your key audience is vital, and can be achieved through the creation of buyer personas.

What Is a Buyer Persona?

A buyer persona is a fictional character that represents the behaviors, goals, and needs of your current and potential customers. Once you know who they are, the problems they are facing, and what they want from life, you can begin to see how to tell your brand story in a way that reaches them and provides the answers they are looking for. The more thoroughly the buyer persona is fleshed out, the more focused your brand storytelling can be, and, consequently, the more effective.

Where to Start with Your Buyer Persona

As with any storytelling element, you start with what you know. Who are your current customers? What age group do they fall into? What gender are they? This information can be gleaned from login details, email lists, and customer feedback. If you make use of social media platforms, the data your customers share publicly provides a wealth of knowledge. You will find that specific characteristics are more common than others, providing you with the basis for your persona. It is essential, however, to create more than one persona, or you could have too narrow a view of your potential audience.

Using Your Brand Story To Reach Millennials In Business

Putting the Flesh on the Bones

how to tell your brand story

Once you have these details, you can begin to ask further questions that allow you to fill in the gaps and create fleshed out individuals. Give your buyer persona a name, age, and gender. Determine their marital status and flesh out the details of their immediate family. Don’t forget to consider their level and type of education, as well as how long they have been out of school. All of this is important because how you approach a single millennial will differ significantly from how you tell your story to a married member of generation X with a mortgage and a family.

Give your personas a career, responsibilities, and challenges. How do you think they approach these elements in their life? How do these aspects affect their levels of trust, loyalty, and their approach to taking risks? These are again all crucial elements in how you tell your brand story and what image of your company you create.

Don’t forget to consider their social life as well. Your buyer personas need to be as human as possible. As well as helping you to create a connection between the audience and the story, this helps you understand where they spend their disposable income, and what you can do to redirect more of that spending towards your brand.

If you are ever unsure of the next step to take with how to tell your brand story through a buyer persona, just imagine a conversation between them and your brand persona. If it is a long pleasant conversation that finds solutions and answers questions, then you are on the right track. If it ends in an argument or, even worse, still silence, you probably have to revisit your brand storytelling strategy from the top.

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Telling Your Brand Story To Baby Boomers

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The only thing in the world that is constant is change, and not many changes in recent history can compare to the way baby boomers have redefined how we approach everything in life, marketing and spending included. The baby boomer generation controls 70% of disposable income in the United States, and represent 44% of the US population. That is a considerable market share and one that you can tap into by telling your brand story in a way that appeals specifically to this generation.

The Importance of Experience

How your customers think is influenced by their unique life story, current circumstances, environment, and worldview. It is also influenced by their experience and the wisdom they have gained as they have progressed through life. Your brand story needs to take these elements into account and reflect the knowledge, experience, and interests of this age group. Your brand story needs to use language in a way that celebrates this wealth of life experience.

However, just as importantly, your brand storytelling must reflect on the role that this wealth of experience plays in the changing buying habits of the Baby Boomer generation. Worldviews change as you age and gain new information and perspectives. These changing views reflect in how this customer segment process information, and how they make decisions about products and services.

Life becomes more about relationships, developing positive relationships in particular, rather than categories. Family, friends, and nostalgia, play a significant role in the decision-making process. Choices are not black and white and are more likely to be emotionally led.

Check out this similar article about Brand Storytelling

Changes in Storytelling Style

When considering how to tell your brand story to Baby Boomers, you also need to recognize that the changes are not just emotional, but also physical. As the brain ages and its functions change, you must adapt your storytelling to communicate efficiently with this generation. While the younger brain wants unambiguous, precise details and facts, the brain of this generation is more intuitive and emotionally led. It is also more attuned to sensory images, meaning that your storytelling needs to use words in a multi-sensory manner to create these pictures.

Metaphors are an essential part of this creative process. They aid in the brain’s comprehension of a subject and help to make it more vivid. If you cannot paint pictures with words and metaphors, you risk losing the customer’s focus and interest in your story.

Luckily for you as the storyteller, the Baby Boomer generation as a whole loves stories. So, the stronger the story, the more likely you are to attract Baby Boomers to your brand. However, your stories need to be emotionally charged. If it just contains line after line of facts and statistics, it will quickly lose its appeal. As with any customer segment, good writing, detailed characters, and engaging content also remain essential to reaching the Baby Boomer generation.

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defining your true brand story

Defining Your True Brand Story and Bringing it to Life Online

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Today’s most well-known brands share a powerful marketing secret—its about connecting with customers on an emotional level and in a way that addresses their challenges. But how can you do this without pushing your ideas on prospects?

Taking a true storytelling approach is the answer. Sharing your brand’s core values and competitive advantages in meaningful, memorable way will help reach your ideal buyer and build a following to your brand. Any brand, large or small, in any industry, for any product or service, can benefit from getting past just telling advantage and benefit claims, and truly developing a unique voice that customers believe in and becomes your brand.

The Power Of A Great Story

Stories have feeling. Emotion. Honesty. A good story naturally draws people in and creates lasting impressions. Beyond showing personality, it can convey a brand’s authentic motivational core—distinguishing you from the competition. A brand story rooted in truth and experience, and not about simply speaking about your product or service facts, will communicate your values and beliefs while empowering your customers and prospects. And once you have people on board, they will instinctually want to share it with others. So you not only attract buyers, you attract followers and advocates of your brand—without forcing it.

Uncovering The Plot

As you begin to think of your brand as a story and the best ways to convey it, consider these two essential layers: your Core Values—which is the WHY you do what you do (what you stand for and believe in) and your Competitive Advantages—the WHAT and HOW you do what you do best. By aligning these two elements, you define the true essence of your brand, and develop a unique value proposition that no other company or brand can match. While one point on its own may not be the differentiating factor, in combination, they become what makes you unique and extend the belief that you do it for the right reasons.

Learn more about telling your Brand Story here!

Diving Deeper

Companies must do some internal processing to find a brand’s difference and its’ point of view. The difference is the brand’s function. The POV is the brand’s cause. Features and benefits are copied or upgraded all the time. But when a customer feels a brand shares their beliefs, when they believe in the same Core Values, they are more likely to connect with them. As they consider at different purchasing options, you will have already built an emotional connection—and trust.

Expressing Your Story

Once you capture and define your one authentic story, you must bring it to life for the world to discover. Crafting the voice and tone to showcase your personality, what motivates and inspires you, and demonstrate your values. Creating consistent, relevant and informative website content that speaks to the right prospects you are trying to attract. Maintaining a positive experience for all visitors, but shaping experiences for your key audiences to keep them coming back for more.

At the end of the day, your website’s greatest objective is to deliver prospects the information they need, when they need it, and provide clarity around how to act. When you shape it around a story that already engages, you will effectively build the following—and the sales—that lead to lasting success.

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Integrating Story Branding With Your B2B Marketing Strategy

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Marketers have realized that their audiences’ attention spans are getting shorter by the day. In an effort to get it back, they resort to anything to engage them: humor, sex, etc. However, it is one thing to get involved in a commercial and another to get involved in a brand. Successful brands market by forging a deeper emotional connection using story branding which is a part of attraction marketing.

In a technique called The Hero’s Quest, they create a story with a hero, a conflict, and a resolution. The hero has a certain drive like love that leads him to action past certain barriers and eventual conquest. Generating emotional connection with the story is what sells. To be successful in B2B marketing strategy, make your brand the hero of your own story.

Where story branding and marketing integrate:

Distinction

Consumers have vast amounts of choice today but are drawn to the one they can relate to. Distinction is vital in any marketing strategy. A good, realistic brand story enhances a brand’s overall presence regardless of its competitive position in the industry. The right perception hits the audiences’ emotional quotient, tipping it in your favor. Wrapping up your brand in a more meaningful story context further adds value to it. To fellow businesses, buying your product will mean getting higher utility compared to the others in the competition.

Humanizing your brand

A successful B2B marketing strategy is one that humanizes your brand. A brand story cannot be underestimated in doing the job. Individual experiences like those of Steve Jobs, when fed into a company message, go a long way in personalizing and even achieving celebrity like status for your brand. You can use employee or your founder experience for this. Although you cannot have complete control of your story, a little positive twist helps to strengthen it by making it more interesting. Your marketing strategy is even boosted further as a result. A story should be a corporate persuasion tool that leads your audience to you.

Read more on 4 Strategies For Improving Your B2B Customer Experience.

Emotion is more compelling than a straight fact

In spoken word, good oratory skills are regarded highly and can be more compelling when they involve more emotion than fact. Arousing an audiences’ emotion can create big turnaround in your brand path. The Royal navy for example, uses stories to boost confidence and productivity where it is expected of the military to have a tough, factual approach to communication. That B2B cannot use warm and emotive storytelling is not a true rationale. Make your story more willingly received and memorable to achieve greater marketing success.

Interplay

There is a two way exchange between telling a story and marketing success. Story branding strengthens your business whereas a good, stronger business performance reinforces your story. Similarly, poor performance becomes part of your brand story just as easily. A B2B marketing strategy can be shaped but success will always depended on perception. Story branding is one way of building this perception.

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How To Build A Brand Story

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Storytelling has been a part of human interaction for millennia. From the ancient time when families gathered around a fire for protection from predators, to the modern gathering of children around a preschool teacher, stories are a way for people to convey ideas and share experiences. The power of the story also works for building brands. Learning how to build a brand story begins with the past and moves forward.

Know Your Brand’s History

Every person who ever started a company had a reason for opening the doors. It could be to sell a product the founder invented. It could be to solve a known consumer problem. The reason could be to fill a particular niche. No matter the reason, the details of who founded the company and why is important for building the brand story.

Another aspect you need to record is why the brand took the direction it did. The founder may have started the company in one direction, but for one reason or another, the brand took its own path. Recording what happened and why is important for moving the brand story forward to the present.

Know Where Your Company Is Going

The next part of how to build a brand story is knowing where the company is going. Every brand needs a plan for future growth. That plan should be a natural outgrowth of the brand’s past and its present trajectory.

The future story is a vision of where the company’s owners want the brand to be in a given time frame. It needs to be well thought out, figuring in potential changes in the market and industry. It needs to integrate the brand’s vision, strategies, and goals.

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Know Your Brand’s Values

What does your brand stand for? A brand’s values demonstrates what connects it to the world around it. Defining a brand’s values needs to be more than just stating an idealized version of what the brand should stand for. It should be an authentic statement of what the brand actually stands for.

Ask a customer what your brand stands for. You might be surprised at what you hear. The values that customers perceive may not be the values you want your brand to stand for. You have the power to redefine the perception, but it begins with knowing the values you want it to stand for.

Tell Your Story

Knowing your brand’s history, its future, and its values gives you the building blocks to tell your brand story. Your story needs to be authentic and honest. It should be a succinct statement of where your brand came from, where it is going and what it stands for. The story must demonstrate your company’s purpose. It should invite your audience to be part of the brand’s future.

Learning how to build a brand story is just the first step. You must align every aspect of your company with this story. Consistency demonstrates authenticity, which, in turn, builds trust with your target audience. The story should be an integral part of your website, your marketing, and your advertising. It needs to be part of your internal training for new hires. It needs to be a part of the fabric that makes up your brand.

Click here to learn all there is to know about telling your brand’s story.

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Sourcing User Generated Content

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One source of content generation you may not have tapped into yet is user-generated content. Content marketing is a critical component of any successful marketing strategy. However, it can take a lot of resources to produce your own content on a regular basis. Even if you’ve managed to regularly generate high-quality content, you should look for other ways to create new content for variety’s sake, such as high quality user generated content.

What Is User-Generated Content?

User-generated content refers to content created by consumers and not brands. Such content includes videos, pictures, reviews, articles, and more. For instance, if a consumer takes a picture of themselves using your product and posts it on Instagram, that’s user-generated content. The following are just a few of the benefits of user-generated content:

  • Free publicity

Your audience is essentially promoting your brand on your behalf. As a result, user-generated content can help increase brand awareness.

  • Free content

Creating your own content requires a lot of resources. User-generated content requires none — your audience is creating the content for you. While you don’t own it, you can share it and reap the benefits of it.

  • Positive word of mouth

Customers trust other customers more than they trust brands. Positive user-generated content can, therefore, help to boost your brand reputation by creating trust.

How To Source Usable Generated-Content

Considering how beneficial this free content can be, you’ll want to do everything you can to encourage it. However, the biggest challenge lies in the lack of control you have over the content. You can’t control the message, format, or quality, after all. But there are a few ways that you can guide your audience to create the content that will benefit you most. The following are a few tips on how to source high-quality user-generated content:

  • Encourage 

Don’t just wait for your audience to create content relevant to your brand. You need to encourage it. For instance, hold a contest on social media in which users vote on the best submission. You can then give the winner a prize. There are many ways that you can encourage content generation.

Utilize Marketing Audiences on Pinterest Today

  • Provide clear guidelines

If you’re looking for a specific type of content, then you need to provide guidelines. For example, if you want user reviews, consider providing a basic review format. Such a format could list three broad questions that users can answer in order to generate a review.

  • Provide content creation tips

Your audience does not consist of professional content creators. As such, provide tips that they can use to create higher quality content. For instance, if you’re holding a video creation contest on YouTube or on Instagram, provide your users with a list of basic filming tips. Such tips can help cut down on the amount of poor quality content that you might receive.

  • Offer an example

If you’re looking for a specific type of content, then provide an example. When users see what you’re looking for, it will help them create the kind of content you want. For instance, if you’re hosting a picture taking contest, upload a few pictures of your own that would be considered exceptional examples. By providing an example, you also make sure that users understand your instructions more clearly.

  • Identify the channel

Make sure that your audience knows where to send it. The last thing you want is users posting their content on different platforms or sending it to you via different channels. If you’re promoting a contest, specify what platform they should post to or what hashtag they should use. Provide detailed instructions on how to submit content. By making it clear what channel you’re using, it will be easier for you to track and organize user-generated content.

  • Open a line of communication

Provide a channel through which your audience can contact you. This channel should be specifically for users who are creating content. You can do this by providing a specific support email address, a phone number, or a page they can DM on social media.

  • Monitor performance

Track how the content users create for your brand is performing. By doing so, you can identify what types are the most effective. You can then adjust your guidelines and instructions to encourage the creation of that type of content.

Enhance your Strategy Today

User-generated content can go a long way towards boosting brand trust. Not to mention that it’s a great way to expand your content marketing strategy. As such, make sure that you encourage the creation of high-quality user content. You can do this by providing your audience with general guidance and encouragement to drive effective user-generated content creation.

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The Important Differences Between Storytelling and Storybranding

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People often think of business storytelling and storybranding as the same thing. Both can be found in the same story toolbox, but they are as different as a flat blade and a Phillips screwdriver. Both storytelling and storybranding are part of attraction marketing.

Storytelling is the more commonly used tool.

You may not be aware of it, but anytime you talk about events associated with how you or your company has had to deal with some problem, you are telling a story. If your story is well told, your audience will be able to visualize what happened and identify with the central problem as you describe it. And if you’ve captivated their interest, you might hear a “Wow!,” “Really?,” “Oh No!,” or get some other emotional reaction. Read more