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Exploring The Differences Between B2C and B2B Email Marketing

December 27, 2022/in Articles, B2B Marketing, Blog, Direct Marketing, Directors, Marketing Strategy /by Nicole Wagner

How you market your brand depends greatly on who your audience is, which is why b2c (business to consumer) and b2b (business to business) marketing are very different strategies. As such, your email marketing strategy is going to depend heavily on whether or not you’re marketing b2b or b2c. The following are some of the differences between b2c and b2b email marketing to keep in mind:

Optimal Send Time

Knowing when to send your emails has a big impact on whether or not they’re opened. B2c customers are more likely to check their emails in the evenings or on the weekends since they are busy working during the day. B2b recipients are more likely to open them during work hours since they often check their work email regularly throughout the day.

Spam Filters

Spam filters work a bit differently with b2b and b2c customers. B2b customers often use filters that check for certain keywords before deciding whether to inbox the email or automatically sort it into the junk folder. With b2c customers, it’s more about building a good sending reputation with minimal complaints.

Personalization And Segmentation

While personalization and segmentation are important for both, they’re a bit different. With b2c customers, you’ll want to personalize products and content based on individual taste. With b2b customers, personalization should be a bit more subtle, such as by highlighting new stories within their industry or providing case studies that match their needs.

How Customers Respond

B2b customers buy from people, whereas b2c customers buy from brands. This means that when you send emails to b2b customers, you should expect a potential reply. Make sure that you include contact information, such as a phone number and who the email is from so that it’s easy for b2b recipients to reply. This isn’t as important for b2c customers.

The Difference Between B2B and B2C Marketing Automation

Triggers

Using triggers to automate emails to your b2c customers helps to drive them back to your website. However, email triggers don’t work as well for b2b customers. Instead, use triggers for phone calls from your sales team instead.

Buying Cycles

B2b buying cycles are typically longer than b2c buying cycles. This is because you’re not just nurturing a single type of customer like you would in a b2c situation. Instead, you’re having to nurture a group of decision makers. Not to mention that in b2c situations, customers are more likely to make faster decisions based on emotion.

The Role of Content

Because buying cycles are longer in b2b situations, your customers will benefit more from educational and non-promotional forms of content, such as white papers, whereas b2c customers might be more moved to action by testimonials and case studies right off the bat.

These are some of the differences between b2c and b2b email marketing that you should know before crafting your email marketing campaign. The last thing you’ll want to do is to use b2c tactics for your b2b email marketing strategy (or vice versa) since this will hurt your ability to nurture your leads.

What is Augmented Reality?

December 20, 2022/in Articles, Digital Media, SEO /by Nicole Wagner

How AI Marketing Effects SEO

December 16, 2022/in Articles, Blog, Directors, SEO /by Nicole Wagner

For years, artificial intelligence (AI) was mere science fiction — an idea with unlimited possibilities. As technology has advanced, AI has developed to the point where it’s not only implemented throughout our everyday lives, but it’s become so commonplace that it’s beginning to be taken for granted. For example, virtual personal assistants, such as Siri and Alexa, movie recommendation services, and smart cars are all known quantities.

One area in which AI is currently upheaving the status quo is in the online marketing world. The emergence of AI marketing over the past few years is already changing the way businesses market their brands — and for the better.

How AI Has Affected SEO

Traditionally, search engine optimization (SEO) was based on a handful of factors, from keyword use to link building. Google and other search engines would use algorithms to rank content based on these factors. However, the introduction of marketing AI has changed the way Google is able to rank content. AI marketing software allows for the collection of valuable user and website data and analysis in real time. Take for example Google’s RankBrain.

Google introduced its RankBrain AI marketing software a few years back with the aim of more accurately identifying high-quality, relevant content for its search engine users. It has become their third most important ranking factor in their overall algorithm. It works by being able to accurately analyze queries in real time and returning relevant search results even if the exact keyword phrase used in the search doesn’t appear in the content. It does this by scanning website content and identifying related terms and concepts that make it relevant to the query. This means that there no longer needs to be an emphasis on forcing keywords into your content to make sure that Google identifies what your content is.

The use of marketing AI has also ushered in the ability to perform voice searches. Consumers are increasingly using voice search features via their virtual personal assistants, such as Alexa, to find what they are looking for. One of the reasons voice search is possible is because of how advanced AI marketing software is able to determine context without specific keywords. As a result, you will need to focus more on user intent in order to position yourself to be found by voice search. Fortunately, you can use AI software to collect and analyze user data and website data in order to identify what that user intent is.

The Future of AI Marketing

Considering how marketing AI has already changed the SEO landscape over the past few years, it’s not difficult to predict that there’s going to be even more change on the way. The following are a few ways in which marketing AI is likely going to change the way you market your brand in the near future:

No more keywords

RankBrain has already shown that AI is advanced enough to be able to infer meaning from certain words to help supply its queries with relevant content. AI is only going to get smarter in the future, which means soon enough, it will be able to scan content and determine relevance to user queries without having to identify specific keyword phrases or phrases that are similar to those used in queries. This will become even more necessary as voice search becomes more prominent since while users have been trained to perform searches using keywords, they rarely speak naturally using keyword phrases. This means that instead of competing with keywords, you’ll have to focus on just creating good content that is relevant to your audience, thereby placing even greater importance on your audience’s user intent.

Are there ways to increase SEO?

Deep user intent

When you look at some of the more popular websites that rank high on Google’s SERP, it’s not uncommon to see sites like IMDB or Wikipedia. One of the reasons for this is not only because they provide high-quality content relevant to a lot of user queries, but they have a lot of supporting content as well that users continue to read, resulting in visitors staying on their sites for a longer time. This means that when identifying user intent, you’re going to have to take a more holistic approach to the buyer’s journey by considering every stage. By creating content based on user intent at every stage of the buyer’s journey, visitors will be more likely to stay on your site and look through more pages. There’s no doubt that in the near future, AI will begin taking into account how websites address the intent of visitors at every stage with its supporting content.

Automated content creation

Keeping in mind how advanced AI is likely going to be able to identify high-quality, relevant content based on the entirety of the content and not just a handful of keywords, it’s not that far of a stretch to predict that AI software will soon be able to create content for businesses as well. Right now, AI-created content reads like it was produced by a robot — but many believe that it will be able to create natural sounding content in the near future.

The use of AI marketing has already begun to improve the quality of search for users around the world. It’s never been easier for people to find what they’re looking for. Although you will need to adapt to the growing impact that AI is having on the inbound marketing world, doing so shouldn’t be difficult. As long as you focus on creating high-quality content for your target audience, you will find it much easier to adapt than those who were solely focused on earning high search rankings.

What Are The Benefits Of Using HubSpot Marketing Automation Tools?

December 9, 2022/in Articles, Blog, Direct Marketing, Directors, Inbound Marketing, Lead Nuturing, Marketing Strategy /by Nicole Wagner

Creating a successful long-term inbound marketing strategy requires that you tackle several different tactics on different fronts, such as optimizing your site for SEO, creating high-quality content for your website, producing email newsletters, and engaging with followers on social media. Because these tactics all require constant attention to be effective, you should strongly consider the use of HubSpot marketing automation tools as a way to simplify your workload. The following are four reasons why you should be using HubSpot marketing automation tools:

1. Collect and Analyze Data to Improve Your Marketing Efforts

HubSpot’s analytics tools can help to collect data across all of your marketing platforms and provide you with metrics that you can use to the benefit of your marketing campaign. For example, you’ll be able to see what blog posts are outperforming other posts based on metrics such as visits, social engagement, click-throughs and captures. You can use this information to determine what kind of content is more effective or what elements of your blog posts need to be changed. For instance, if you have content that is receiving tons of views but no click-throughs, it may be because your calls-to-action are poor.

6 Effective Call To Action Examples

2. Personalize Communication With Your Customers

Marketing automation allows you to segment your email list, which makes it easier to personalize your emails and send more relevant content to your recipients. This is done by gathering data from your opt-in forms and using that data to segment your email list into different groups. For example, if you run an online clothing store, then segmenting your list into male and female will prevent you from sending content about women’s clothing to your male audience, which would hurt your ability to properly nurture leads through the sales funnel. The use of email segmentation will make your email marketing strategy more efficient and effective.

3. Schedule Out Your Work Ahead of Time

One of the important aspects of a good content marketing strategy is making sure that you continually publish new content on a regular basis. Your readers are going to expect new content at certain times and if you don’t publish it on the same days at the same times, you’ll lose readers. Of course, remembering to manually publish new content, whether it’s a posting an article to your blog or sending out a tweet, is time-consuming. Marketing automation allows you to create your content and posts well ahead of time and set them to be automatically published at specific times on specific dates.

Read our article: Content Marketing Misconceptions

4. Send More Qualified Leads to Your Sales Team

One of the challenges that a lot of businesses face is having their marketing team on the same page as their sales team. Sales personnel often don’t know what state of the buyer’s journey prospects are on, which makes their job more difficult — especially if they are sent leads that aren’t qualified. HubSpot marketing automation tools allow you to collect extremely useful visitor information, including their history of actions on your website, which in turn can allow you to send more highly qualified leads through to your sales team when they are ready.

The use of HubSpot marketing automation tools allows you make more efficient use of your resources and gives you the opportunity to see exactly what is and isn’t working in your marketing strategies. You’ll end up saving a lot of time on smaller, more time-consuming tasks, which you can then dedicate to more important aspects of your marketing campaign, such as engaging with and nurturing your leads.

5 Questions On Attraction Marketing Strategies To Consider

December 6, 2022/in Articles, Attraction Marketing, Blog, Directors /by Dan Gartlan

As any business owner knows, marketing is essential if you have any ambition for growing your company. Without effective marketing, your ability to attract new leads and increase sales is going to be limited, which means that there’s a good chance that your business won’t last very long.

However, when it comes to marketing, there are two routes to choose between — prospective marketing and attraction marketing. Essentially, prospective marketing involves finding prospects and then marketing your services or products towards them, whereas with attraction marketing, you allow the prospects to find you — hence the term “attraction.” The following are five common questions that you might have about attraction marketing, along with strategies to consider for executing this type of marketing:

1. How Do You “Attract” Leads?

The idea is to put yourself in the position to be found. This is done by optimizing your website for SEO using high-quality keywords your prospects are likely to use when searching for similar products and services. You then provide content on your website that helps inform your leads about your brand and presents your brand as a valid solution to their problems or needs. Other strategies, such as the use of social media, also helps to increase brand awareness, thereby bringing more prospects to your brand.

Read more on How To Develop Content To Build Customer Loyalty

2. Why Is Attraction Marketing More Effective?

Prospective marketing requires that you force your marketing onto a prospect without knowing their interest in your brand. For example, cold calling is a popular prospective marketing technique.

With attraction marketing, you’re not forcing yourself on the prospect. Instead, you’re simply putting yourself in the position to be found by them. The prospects that find you will be more interested in your products or services, which makes them more stronger candidates as potential customers. Additionally, the lack of pressure means that they can do their own research on your brand on their own time, making them more likely to convert.

3. How Does Attraction Marketing Lead to Sales?

One of the strategies involved in attracting leads is to establish yourself as an authority within your industry via your content. When your website visitors educate themselves about your brand by reading through content that’s informative and relevant to their needs, they’re more likely to trust you. This trust makes it easier to capture your leads, giving you the opportunity to nurture them through the sales funnel and eventually, not only closing sales, but creating long-term customers.

4. Will You Begin Attracting Leads Right Away?

Unlike prospective marketing, attraction marketing takes a bit longer to implement. As a short-term strategy, attraction marketing isn’t going to seem very effective. However, long-term results are going to be much more impactful than short-term results, which is why attraction marketing is considered more effective than prospective marketing.

5. Once You’re Done, Will You Keep Attracting Leads?

Since attraction marketing is all about long-term results, it’s important to understand that it requires a long-term strategy. You can’t just set up a website and put up some content and then call it a day. For it to be effective, you have to continually create new content, continually engage with followers on social media, and continually adjust your strategy based on various analytics that you should be monitoring. If you do this, you’ll continue attracting leads.

Prospective marketing is a very short-term strategy based on closing sales immediately — and it’s one that’s generally not very effective unless you have a massive advertising budget. Attraction marketing is a more cost-efficient strategy that focuses more on attracting high-quality leads that you can develop relationships with, thereby creating long-term customers well into the future.

How To Drive Brand Awareness

December 2, 2022/in Articles, Brand Development, Directors /by Nicole Wagner

Awareness, as we alluded to in our first article Using The Right Media Mix During Each Stage Of The Buyer’s Journeys, is a two way street. On the one hand your potential buyers become aware they have a problem that needs a solution, and on the other you as a marketer must boost brand awareness in order for them to find you, your content, and consequentially your products or services.

Brand awareness deals, in large part, with how familiar your customers are with your brand. In other words, how well do they identify with your brand name, its characteristics, your logo, or other things that strongly correlate to the products or services you offer. And while many major corporations have a significant hold on their respective markets with their branding, how can you as a marketer drive brand awareness? Let’s take a look.

Keywords and SEO

Your blog is the destination you want all prospective buyers to land on during their awareness stage, and keywords and SEO may as well be the road map to get them there. Getting found through search is the cornerstone of inbound.

As a matter of fact, the top 3 search results typically get 50% of the clicks which is exactly why you should strive to get your search results to the top of search engines. The search engine optimization game; however, is more of a marathon than a sprint and instant results likely won’t see your brand become the cream of the crop in the long run.

Correctly keywording your blog posts and your site as a whole will improve your company’s overall credibility which will in turn create trust between your brand and your site’s visitors. Additionally, SEO gives you a quantifiable, trackable avenue for your marketing by helping you see real data from your search results. For more on the nitty gritty of how SEO can boost your brand awareness, check out our blog post for how to optimize website for great results.

Keywords themselves will only get you so far, so let’s take a look at how to tie your target keywords into meaningful content via blogs.

Blogging

For small and large businesses alike, driving brand awareness starts with a healthy group of focused, educational content pieces in the form of your brand’s blog. Any successful blog starts by finding a topic that people are interested in. Add in a few internal links, some CTAs, and you’re mostly good to go. Here are a few of expert tips to have a successful blog:

Proper Formatting – The meat of your blog is its content, so format it in a way that makes sense and helps your posts flow. Break the content up into short paragraphs for easier reading and intersperse some relevant offers and promotions throughout the body.
Attractive Titles – Titles should accurately and attractively reflect the body of the blog post. Keep your titles between 50 and 60 characters for search engines.
Pretty Pictures – Add some relevant pictures to your post to make it more eye-catching. Be sure to alt text the pictures in your blogs to help boost SEO.
Links and CTAs – Internal links help keep users on your page and help them take in more of your expertise. CTAs help convert visitors to leads through well-designed landing pages with offers as the end result for the user.
Consistency is Key – Regular blog posts with fresh content will keep your subscribers coming back to your brand. Start with one quality blog per week then expand as you feel comfortable.

While these tips are great foundational resources for your blog, tying them to your keywords is crucial to getting found organically via search engines. Once you’ve found a long tail keyword or group of keywords that work for your blog, it’s important to use those words naturally (generally 3-5 times) throughout the body of each blog post. Also, link similarly keyworded content to the keywords you use and connect the web of your websites SEO.

The final piece to brand awareness as it pertains to your buyer’s journey is social media. While social media is the last piece of the awareness puzzle we’re mentioning, it may very well be the first place your buyers land when seeking information to solve their problem.

Social media sites are some of the most indexed by search engines on the entire world wide web. With hundreds of millions of posts daily by businesses and individuals alike, social media is a crucial hub of activity for your content and your buyers. In all likelihood, ceteris paribus, your brand’s social media sites will be scrolled and indexed before your brand’s blog or website which makes brand awareness through social media all the more critical.

Posting on social media is an art and a skill that can be honed by knowing your buyer personas, what social media platforms they use, and what your goals for social media are especially as it relates to driving B2B sales. Tailoring your messages within those confines will make sure that the things you’re publishing are on point, relevant, and capable of converting interested parties into leads. Lead conversion in social media means attaching a meaningful CTA or offer to each of your posts to give your potential buyers the chance of becoming more aware of your brand through offers.

Next: Lead Nurturing During the Consideration Stage

In our next article we’ll move further down your sales funnel as we examine what happens during the consideration stage of your buyer’s journey including leveraging drip emails, marketing automation, and remarketing to move your buyers into the decision making stage.

Using The Right Media Mix During Each Stage Of The Buyer’s Journeys

November 29, 2022/in Articles, Directors, Marketing Strategy, Media /by Nicole Wagner

Not all buyers are created equal, and depending on what stage in your sales funnel a buyer lands can dictate the type of marketing they’re ready to receive. And while old marketing practices preached broadcasting a message to the masses, using a media mix to nail down a lead at a specific point along their buying journey is crucial and proven to be more effective to converting leads into sales.

Inbound marketing is about just that: tailoring exactly the right content to your buyer precisely when they need it. In order to accomplish this, though, you must know exactly who your buyer is, where they are in your sales funnel, and what content they need. To do this, you must first understand your buyer personas. From there, you can begin crafting a targeted, personalized, and efficient marketing campaign keeping your buyers in mind.

In order to find the right media mix for your buyers, though, you need to better understand your buyer’s journey stage by stage.

Awareness

Awareness is just the beginning of your buyer’s journey. At this stage, potential buyers are becoming aware they have a problem and begin their search for a solution. This is a perfect opportunity for your brand to be the first thing they see, and plenty of juicy, easily-consumed, educational content will satiate their desire to learn more about their problem.

The awareness stage is at the top of your sales funnel, so buyers are most likely ready to receive a media mix of keyword-focused and successful blogs, PPC and SEO to drive traffic to your site, and mass media to get your message across. Essentially, your buyers will become information consumers and it’s your job to be the content expert they turn to during this initial information gathering phase through your sales funnel.

Your buyer’s awareness of having a problem, incidentally, coincides with your own company’s brand awareness which is the cornerstone of helping curious buyers find their way to your content. Learn how to build that foundational content in the second part of our attraction marketing series: How to Drive Brand Awareness.

Consideration

Once a buyer has been made aware of their problem, the consideration stage of their buying journey begins. At this point, buyers truly begin to shop around for a solution to their problem and it’s extremely important for you to deliver authoritative, trusted solutions as they matriculate through your sales funnel. Here your brand becomes more distinguished from your competitors.

This is where granular, tailored messages begin to take on a new life and a new role for your buyers media mix, typically in the form of targeted emails that trigger actions from the buyer. Drip emails and lead nurturing campaigns (when used correctly) will become the staple media mix for these buyers entering the middle of your sales funnel. From those emails, a buyer should be able to download content, sign up for a webinar, or read a case study.

Naturally, once a potential buyer filters their way into the middle of your funnel, they must be nurtured in a way that will keep them thirsting for more content and information about your brand. The third part of our attraction marketing focuses on exactly that: Using Lead Nurturing During the Consideration Stage of the Buyer’s Journey.

How do you create great content with the help of the buyer’s journey?

Decision Making

This is where the rubber meets the road for your marketing and your buyer’s journey. If your buyer has made it this far, then you’re on their short list and it’s time to make all of those hard-fought marketing efforts deliver by closing your lead into a sale. Now, you should prove why your brand is above and beyond your competition and establish an emotional connection with your prospective buyer.

At the bottom of the funnel, the best types of mix media marketing for your lead are retargeting and one-to-one connections. Retargeting is where you reconnect with your site visitors and offer a fresh look at your brand while one-to-one connections make a personal connection with your buyer through emails, phone calls, or customized demonstrations of your products or services. These are make-or-break tactics, and implementing them very well could make the difference in making a sale.

For some marketers, picking up the phone and calling a prospective sale can strike fear into their hearts at first glance. Nevertheless, the final piece of the attraction marketing puzzle comes by Using Personal Selling During the Decision Making Stage. Here, we will discuss how to successfully make those personal connections and close your qualified leads into sales.

Your Company’s Core Values Play a Role in Developing Your Brand Story

November 25, 2022/in Articles, Brand Story Telling, Directors, Storybranding /by Dan Gartlan

When vetting brands, consumers often look far deeper than the simple surface messages that portray a company. In today’s age, more than ever, customers are choosing brands based on their set of core values–a major player in a brand story–in an effort to better understand the people behind the logo.

Your brand story and your company’s core values dictate exactly who you are and can give you a significant competitive advantage by outlining the age old question, “Who are we, what do we do?” In other words, you put your “why’s” and “how’s” on your proverbial sleeve. This level of transparency makes brands more human, more approachable, and more connected with their target market.

Core Values in a Nut Shell

In short, your core values tell your target buyers why you do what you do and must be at the epicenter of your brand story as well as the focus of your day-to-day business functions. Another way of looking at core values is character: who you are, how you go about your business, and the name you carry into your daily tasks, but these values must come from the heart and should stand out in the marketplace.

These core values are what connects your brand to your customers on a “human” level. Evaluating your core values can be a little more in depth as it truly resonates through the drive within your business. That evaluation begins by asking why your business exists, what your purpose is, and what obstacles you face to deliver on that purpose. All of these “outer layer” questions should point back to your “why” and should be able to justify what lies at the center.

Be a Storybrander, Not a Storyteller

The most iconic and memorable brands imbed their beliefs, core values, and emotions into your psyche. Storybranding is how memorable brands generate an enduring, lifelong value or belief system that stays with their customers and engages their buyer personas. In other words, companies are characterized by their ideals and personified through them. Storybranding is an attraction marketing tactic that marries your company, its belief system, and the beliefs of your customers.

There are some important differences between storybranding and storytelling, though. Storytelling allows your brand to make a connection with your customers through current events or marketing. This allows consumers to better identify with what’s happening in your business. Storybranding, however, seeks to put your brand’s beliefs and deeper meaning before your customers in order to evoke stronger emotions therefore generating stronger bonds.

How do you build a brand story? Learn the process here.

Be Your Story’s Hero

The key to your brand story is to highlight the hero within it. Of course, with every hero in every story, there is something relatable, pure, and honest about that character. In the case of storybranding, that hero is you–is there a more perfect script for your brand?

With our protagonist identified, it’s super important to tell those why’s and how’s of the story. This is where your core values come in.

Speak to those core values and instill them in your customer’s mind. Make sure they know the heart of their hero and can relate to exactly what your brand stands for. Once you’ve made that emotional attachment, begin to outline the how’s of your brand story by outlining the competitive advantages you have over others in the market. This is what truly seals the deal, but without a reason, your brand simply can’t speak as loudly as it could. In other words, keep your core values close to home.

Furthering Your Brand Story

Your brand story is completely unique. No one else can say it the way you do and no one else can replicate the pillars you stand on as a company. If you need a little help, consider a free marketing consultation where a marketing professional can help you develop and say your brand story the way no one else can!

Click here to learn all there is to know about telling your brand’s story.

What AI means To B2B Marketing Strategies

November 21, 2022/in Articles, B2B Marketing, Blog, Directors, Marketing Strategy /by Nicole Wagner

Artificial intelligence is no longer just a concept explored through pop culture; it’s a very real thing that has become increasingly prevalent throughout society, even in the creation of B2B marketing strategies. In fact, the use of AI is practically commonplace now. For example, the use of AI is what allows Amazon to recommend personalized products based on your buying and browsing habits. It also allows your GPS to provide you with the best possible route. For business owners and marketers, AI has also become essential to improving B2B marketing strategies.

The Benefits of AI in B2B Marketing Strategies

The following are just a few ways that the use of AI can help to improve B2B marketing strategies:

Improve the customer experience via personalization

Businesses no longer directly interact with brands when they are doing product or service research. This means it can be difficult to mine information from potential clients or business partners. The use of AI technology can help you collect data that provides insight into the behavioral patterns of both existing and potential clients or partners. This means that your marketing efforts no longer have to be limited to certain sectors, you’ll be able to target specific businesses with messages designed to provide solutions to their specific needs, thereby improving the customer experience as well.

Improve your marketing strategy

The use of behavioral analysis and machine learning can help you to better understand what the pain points of your target audience is. Behavioral analyses also allows you to craft a more effective marketing strategy to reach and convert that audience.

Find out how to build your brand story with your B2B marketing strategy.

Save money by saving time

The use of AI technology means that you don’t have to spend hours analyzing data. This type of data can be collected and analyzed by AI programs for you. It will allow you to dedicate more time to other aspects of your business.

Improve results with lead scoring

Trying to chase down every lead is typically a waste of time since not all leads are equal. The use of AI technology can allow you to score your leads using all of the behavioral data that you’ve collected. This, in turn, allows you to pinpoint businesses that are much more likely to convert. It allows for a better use of your resources since you can identify the best prospects and prioritize your most promising accounts.

The use of artificial intelligence will help to improve your B2B marketing strategies in any number of ways, whether it’s by helping you to collect and organize more valuable data that can be used to more effectively target qualified leads using personalization, or simply being able to make better use of your resources. Be sure to visit us at Stevens & Tate to take advantage of our free downloadable marketing tools, which can be leveraged to help improve your B2B marketing efforts.

For more resources on Attraction Marketing, click here.

5 Website Redesign Tips That Will Generate More Phone Calls

November 18, 2022/in Articles, Blog, Directors, Website Design, Website Growth Driven Design /by Nicole Wagner

Your website is not only useful for providing company information and generating leads, it’s also useful for getting potential customers on the phone. If you design your website properly, you can increase the number of phone calls that you may receive, which, in turn, can give you a greater opportunity to close sales. The following are five website redesign tips that will help you to generate more phone calls:

1. Make your phone number visible

The last thing you’ll want is to have a visitor to your website searching for your phone number. If they want to call you, they may get frustrated and give up if they can’t find your number anywhere. This is an easy issue to address: place your phone number on every page of your site in a location where it doesn’t overwhelm the entire page, but where it’s easy to spot. For example, the top right corner of the page. You don’t want it to dominate the page because that will make visitors feel pressured. However, clear positioning will make it easy to find at a glance.

2. Use effective calls-to-action

Encouraging leads to call will help generate phone calls. Visitors often don’t know what they want to do in terms of taking an action and will need a friendly push in the right direction. Use calls-to-action (CTA) on every page and make sure that they are relevant to the content of that page. For example, if you are running a real estate company and you have a blog post providing tips on how to stage a house, you can add a CTA at the end telling the reader to call you for more information or advice on how to sell their house. Add the number in your CTA to make things easy for them.

Why are call-to-action phrases so important?

3. Add click-to-call options

A huge percentage of your website’s visitors are likely browsing your site on their smartphone. By implementing click-to-call options, you’re more likely to generate calls from these mobile visitors. A click-to-call option allows the user to simply tap the phone number listed in your CTA. This will automatically dial the number on their phone. When it’s this easy to call, mobile users are much more likely to do so. Otherwise, they are going to have to pull up their keypad and dial the number in manually. This extra effort may discourage them from calling you right away.

4. Use a Responsive Web Design

If you’re redesigning your website, you need to make sure that you’re using a responsive design to ensure that your site is properly displayed on mobile devices, such as tablets and smartphones. If it’s not mobile-friendly, mobile users may have a tough time locating where your phone number is. For example, if you put it in the top right corner and your site doesn’t display properly, they may have to scroll right to find it, making it easy to miss.

The call-back widget is useful for visitors who aren’t able to contact you right away but want to speak with one of your representatives. For example, they might be on their computer and their phone might be out of reach. The way it works is simple — the visitor will just type in their number, which you’ll be notified of. You can then have one of your representatives call them back.

Capturing leads can very challenging, especially when you’re engaging indirectly with leads via your website. It’s generally easier to close leads when you can get them on the phone, which is why you should implement these five website redesign tips.