B2B sales

How To Use Social Media To Drive B2B Sales

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In spite of the enormous success of social media marketing, many B2B companies still haven’t successfully jumped on the social train. This because many B2B companies are unsure how to utilize their social media platforms to the best of their advantage. Sharing will help alot, when it comes to attraction marketing.

Social media channels enable you to reach a wide net of potential customers and connect with individuals on a more personal level. More people are using these platforms to research potential purchasing decisions. Therefore, your posts should be educating potential buyers about what you have to offer and showcasing why you’re an authoritative source. Despite what you may have heard, you don’t have to post memes or funny videos to stand out.

If you’ve put your social media strategies on the back burner, you’re missing out on a great opportunity. Here are some ways to improve B2B sales via social media:

How to reach your target audience:

The first step in developing your social media strategy should be to develop a roadmap of whom you want to send your social media messages to. This outline will help you reach the right people at the right time and ensure your messages won’t be lost in all of the noise. Your outline should include the messages you wish to send to your target audience. You’ll want to ask yourself the following:

  • Who is your audience?
  • What social media platforms do they use?
  • What is the end goal of your social media posts?

Once you’ve developed your plan, it’s time to set your posts into action.

Read More: B2B Branding Tips For The New Buyer

How to target businesses on social media:

When most people think B2B sales and social media, they think of Linkedin. While LinkedIn is known as the top social platform for businesses, this doesn’t mean other platforms should be ignored. Social media isn’t solely about generating B2B sales leads; it’s also about strengthening your brand awareness.

With social media, you’re able to humanize your brand by personally engaging with your audience. Since most people are turning to Facebook, Instagram, Pinterest, and Twitter, to look for solutions to their problems, your company should be visible on these platforms and ready to assist them.

How to cater your message to businesses:

Social media is a great place to showcase your brand’s level of expertise and gain trusted adviser status. Since most buyers are 60% into the buying decision before they even reach out to a sales representative, your posts should reach them early on in their journey. You can do this by posting helpful and educational content that will nudge potential customers along the sales cycle without seeming “pushy”. Case studies, blogs, product demos, and videos are great ways to initially convey your messages to your audience.

Read More: Customer Engagement Strategy

How to turn interest into a lead:

Like all marketing, social media marketing’s end goal is to generate qualified leads. All of your posts should have a content offer or call-to-action in order to urge your visitors to take steps toward purchasing. Make sure all of your social media platforms redirect to your website, and vice versa. Easy navigation is key to successful online marketing.

Your company’s social media marketing will be successful if you create personal relationships with your customers and provide them with valuable and educational content. Social media gives you the opportunity to reach a larger audience than ever before. Take this opportunity and run with it!

Learn To Use Social Media To Find New Leads

digital cotent marketing for manufacturer

Boost Your Manufacturing Growth with Digital Content Marketing

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Have you read tons of digital content marketing advice, only to find that most of it doesn’t quite fit your industry?

That’s because many resources tend to focus on sectors that target broader consumer bases. However, manufacturing is a whole different ballgame—it often serves niche markets with specific needs. That’s why a solid digital content marketing strategy for this sector should prioritize showcasing technical expertise, navigating longer sales cycles, and targeting distinct B2B audiences. And that’s where content marketing comes in—it’s a powerful way for manufacturers to offer valuable insights, educate potential buyers, and build trust.

So, if your answer to the opening question is yes, this blog might just hold the solutions you’ve been searching for.

 

In this post, we’ll cover four key content marketing strategies:

And, we’ll explore three major benefits:

Ready to unlock new growth? These strategies will get you there!

Key Digital Content Marketing Strategies

First, let’s explore the types of content strategies manufacturers can leverage to boost brand growth:

digital marketing strategy

1. Blog Posts & Educational Content

If your business doesn’t have a blog, it’s definitely worth considering. In fact, B2B companies that use blogs often generate more leads than those that don’t. It provides a great platform for explaining complex processes and technical products in a way that’s easy to grasp. For instance, in the manufacturing sector, a company could publish a series of blog posts on best practices for maintenance or the latest technology trends. Not only can these blogs help develop an online presence, but they can also establish expertise and attract more qualified leads! Just remember, it’s important to target these posts to the key stages of the buyer’s journey. By doing so, you can ensure that the right content reaches the right audience at the right time.

Also Read Marketing Blog tips to Supplement your Digital Strategy

2. Video Marketing

For the most part, people are visual learners; we love pictures, graphics, and videos. That’s where video marketing comes into play! If your content efforts include videos, chances are some customers will click on them. It’s a fantastic way to highlight a company’s expertise and products. For example, a manufacturer of industrial robots could create video demonstrations showing how their robots operate on an assembly line. Additionally, these videos could highlight customer testimonials, showcasing how the product has improved efficiency in real-world applications.

Also Read Three Videos Every B2B Website Should Have

3. Case Studies & White Papers

There’s nothing quite as persuasive as a well-researched white paper or an in-depth case study. You can use them to highlight how your manufacturer’s products or services have successfully addressed challenges for other clients. For instance, an eco-friendly packaging supplier might create a case study that highlights how a customer reduced plastic waste by making the switch to their products. Meanwhile, the long-form format of a white paper allows for detailed technical specifications and quantifiable results. This makes them invaluable resources for decision-makers during the research and consideration stages.

Also Read Top Benefits of Using Case Studies For Your Business

4. Social Media Presence

Many brands are using social media to engage their audiences, grow their market share, and boost sales—so why not let manufacturing join in on the fun? While your company may already be leveraging platforms like LinkedIn to share industrial articles, there’s so much more social media can offer. A company specializing in renewable energy components could engage with followers by sharing industry insights, participating in discussions about sustainability, and posting videos from trade shows. This approach fosters real-time feedback and builds stronger relationships with both prospects and existing clients.

Also Read 5 Ways To Optimize Your Social Media

What Are the Benefits?

How does digital content marketing translate into growth for manufacturers? It boils down to three main advantages:

benefits ladder

1. Lead Generation

When potential customers come across articles, videos, or case studies that resonate with their needs and pain points, they’re more inclined to engage with your brand. This not only helps build trust but also transforms them into more qualified leads, encouraging them to progress further along their customer journey.

Also Read Perfect Your Inbound Marketing Strategy With Lead Nurturing

2. Better Customer Insights

By analyzing metrics such as views, shares, and comments, you can see what topics resonate most and what challenges your customers are facing. This information allows you to refine your content strategy, making it more relevant and tailored to your audience’s needs. Ultimately, understanding your customers better helps you create content that truly speaks to them, fostering stronger relationships and improving their overall experience with your brand.

Also Read Customer Engagement Strategy

3. Cost-Effective & Measurable

Unlike traditional methods, digital content marketing provides measurable results, enabling businesses to fine-tune their strategies and allocate resources more effectively. Plus, it typically costs less than traditional advertising while delivering higher returns, making it a smart investment for companies looking to maximize their impact.

Also Read Six Cost Effective Marketing Strategies To Grow Your Brand

Embrace the Digital Shift!

Gone are the days when you could only stand behind the stage; embracing digital content lets you step into the spotlight and connect directly with your audience’s interests and challenges.

The kicker? The digital landscape is always evolving, so staying agile and on top of trends is key. 

What’s the bottom line? Applying these digital content marketing strategies will transform how you navigate the manufacturing world. Don’t wait—seize the opportunity to stand out and thrive in the digital age by turning your efforts into a powerful, lasting strategy for success!



 

Inbound marketing will help you grow your business by attracting website visitors, converting them into leads and closing leads into customers

B2B website

Three Videos Every B2B Website Should Have

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Research shows that relevant, compelling content is a key ingredient for making your website stand out. While some websites may have great landing pages, they may lack other types of content. If you want your B2B website to beat the competition and increase sales with an effective video marketing strategy then you should include these 3 video types.

Visual is rapidly becoming the most effective technique in the web marketing mix. Video content can increase your online traffic by more than 40%, as it adds personality, digestibility, and context to your website. Here are three types of video you should include in your website in order to increase search engine visibility.

Three Types of Video for B2b Website

1. Customer case studies

A great way to market your business is through word-of-mouth from satisfied customers or business associates. Referrals enhance the element of trust that potential clients are looking for in a business. To create a case study video, request some of your satisfied customers to create a case study video, where they can describe the services or products that you offer and express their satisfaction. A case study video could convince your undecided leads that your business is the right fit for them.

[Read about Integrating Story Branding With Your B2B Marketing Strategy]

2. Your team in action

You can increase your prospects by visually portraying how your company performs a service. Potential clients want to know if you have the resources and the expertise to meet their expectations, and you can prove this via video. If you provide manufacturing services, for example, you can capture how specific machinery works. If you’re a marketing agency, you can post a video demonstrating how your team goes from brainstorming ideas to producing your final product. For potential clients, the sight of your employees in action offers a glimpse inside your business.

3. Instructional videos or tutorials

One way to demonstrate your expertise to potential customers is to produce instructional content. Create visual cues on how to carry out a certain service related to what your business does for other businesses. For example, if your company provides home decoration services, you can produce a video explaining the remodeling process. You can demonstrate how your crew handles equipment for the job, as well as “before and after” images of a remodeled house.

Read Also:Types Of Marketing Videos You Should Use

Every B2B website should include compelling video content to capture the interest of prospective business partners. These days, the majority of online users would rather watch videos than read about a product or service. Capitalize on this powerful but affordable medium in order to drive leads and increase sales.

Download Our White Paper Guide To Learn How To Perfect Buyer Personas For Your Business

Tailoring The B2B Sales Funnel To Meet Your Needs

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When it comes to the B2B sales funnel, there are three main stages: awareness, consideration and the decision stage. The funnel represents the journey that the customer takes from start to end. However, the B2B sales funnel isn’t necessarily set in stone. It can be modified to fit your business’s needs as long as it contains aspects of the three main stages. By customizing the sales funnel to meet your company’s specific needs, you’ll be able to identify what stage your customers are in more effectively, thereby making it easier to determine who they need to be in contact with and what actions need to take place.

With all this in mind, the following is an example of how the B2B sales funnel can be slightly modified. While still retaining aspects of the three main stages, the following B2B sales funnel consists of five stages.

Tailoring B2b Sales Funnel Stages

1. The Lead Generation Stagefunnel with levels

The lead generation stage is a part of the awareness stage. It’s during this stage that leads who may not know who you are or what you do are introduced to your company. They may not even know what their exact pain point is at this time. Presenting a solution during Lead Generation Stage stage of B2B Sales Funnel is premature. Instead, your goal should be to attract their attention and to establish your authority within your industry by producing high-quality content and establishing a presence online in the form of a website as well as social media pages.

2. The Lead Nurturing Stage

The lead nurturing stage is an extension of the awareness stage that ends up moving into the initial part of the consideration stage. It’s during this stage that you nurture your leads by continuing to educate them about your company and to inform them about the problem or pain point that they have. It’s during this stage that you will begin qualifying your leads.

Not all leads will be good prospects. Using lead scoring software, you can score leads based on actions they take during the lead generation and nurturing stages. For example, if they are spending a lot of time on your website, have returned multiple times, and have downloaded a free eBook and filled out a form, then you might want to qualify them as they have indicated a certain level of interest in your company.

When you qualify a lead, you need to make sure that they have expressed interest in one way or another, have a need for what you’re selling, have a budget to afford what you’re selling, and have the decision-making power within their company to actually make a purchase.

Read More: How Marketing Automation Can Improve Your Lead Nurturing Process

3. The Initial Meeting Stage

Once you have qualified a prospect, it’s time to engage directly with them. This is the initial meeting stage. Depending on how you structure your sales funnel, this initial meeting can come in a variety of different forms. For example, it could be a discovery call, a direct sales pitch, or a formal product or service demonstration. The idea is to establish the groundwork for a relationship and build trust with the prospect. They may not be ready to buy just yet. This B2B sales funnel stage is the second half of the consideration stage.

two people shaking hands

4. The Closing Stage

The closing stage is the stage in which you close the deal. It’s essentially the decision stage. At this point, the prospect should be making the decision to do business with your company. To ensure that you close, you want to align your priorities with theirs, secure their commitment, and continue to nurture the relationship with them until they make a decision.

5. The Retention Stage

Whereas standard sales funnels tend to end at the decision stage, your business with a new customer doesn’t end with the purchase. Remember, retaining the customer is of vital importance, which is why there should be a retention stage. Nurturing your relationship with your customers after the decision stage will help ensure that they continue doing business with them. Additionally, the stronger your relationship grows, the more likely they are to refer your company to other potential customers. This is a more cost-effective way to attract new leads since you’ll essentially be able to skip the first stage due to the referral.

This example shows how you can modify the standard sales funnel to create a funnel that better represents your B2B needs. As long as it retains some aspects of the standard three stages and the funnel is modified to help you better understand what part of the journey your customers are on and what their needs are, it should remain effective.

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Strategies for Website Redesign

Website Redesign: Key Strategies For Revitalizing Your Digital Front Door in 2024

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Website redesign can be a pivotal step in refreshing your brand’s online presence. As you plan your redesign in 2024, keep these best practices and trends in mind to ensure your website is both modern and effective.

1. Learn from Your Current Website

Before starting a website redesign, it’s crucial not to disregard the wealth of insights your current site holds. Analyzing existing user data and feedback serves as a foundational step that uncovers the strengths and weaknesses of your website. This will effectively inform your redesign strategy. Delving into analytics to examine user interactions and behaviors is key. Metrics such as page views, bounce rates, and conversion paths shed light on what aspects of your site engage users and which areas need enhancement. Additionally, reflecting on past design decisions that may have fallen short is essential. Recognizing and learning from these mistakes ensures they are not repeated. This sets the stage for a more informed and successful redesign. This approach not only preserves valuable elements but also transforms insights into actionable strategies for improvement.

2. Understand Your Audience’s Website Needs

  • Investigate the reasons people visit your site: Understanding why users come to your site is crucial. Are they looking for information, a specific product, or service? Tailoring your redesign to meet these needs can enhance user satisfaction and engagement.
  • Ensure your redesign meets visitor needs and removes obstacles: Your redesign should focus on streamlining the user experience. Identify any existing barriers to conversion and address them. A user-friendly design encourages longer visits and more interactions.
  • Use the LIFT model: This model helps refine your website’s value proposition by focusing on clarity, reducing user anxiety, minimizing distractions, and adding urgency where appropriate. Applying these principles can significantly enhance the effectiveness of your redesign.

people walking towards target3. Focus on Customer-Centric Website Design

When designing, it’s important to prioritize the needs and preferences of your target audience over the temptation to solely highlight product features or technological capabilities. An overly product-centric approach can lead to designs that don’t fully resonate with users. To avoid overlooking crucial elements that matter to your audience, actively engage with them through surveys, interviews, and other feedback mechanisms. This direct interaction uncovers what users genuinely value and expect from your site. Incorporating insights gained from these engagements into your redesign ensures that the outcome is not only aesthetically pleasing but also functionally in tune with what your audience seeks. This user-centered approach to design makes for a more effective and satisfying user experience.

4. Integrate Copy and Design from the Start

  • Avoid a design-first approach: Integrating copywriting and design from the outset ensures coherence between your message and visual elements. This collaboration can lead to a more cohesive and compelling user experience.
  • Engage copywriters early: Involve content creators early in the redesign process to ensure the textual content aligns with design elements, enhancing the overall narrative and user journey on your site.
  • Ensure the copy is persuasive and complements the design: The right words can elevate a good design to a great one. Ensure your copy is compelling, clear, and effectively guides users toward desired actions or conversions.

5. Be Cautious with Metrics

When considering metrics, it’s essential to select those that meaningfully signify success. Instead of relying on superficial indicators like bounce rates, it’s beneficial to delve into metrics that truly mirror user engagement and satisfaction. Metrics such as conversion rates, average session duration, and user feedback are more indicative of the overall user experience. They can provide a clearer picture of how well a site meets its users’ needs. Prioritizing these metrics, which closely align with business objectives and user satisfaction, can offer valuable insights into the redesign’s effectiveness and its return on investment. This focused approach ensures that the metrics used are not just numbers but valuable tools in assessing and enhancing the website’s impact and performance.

website design SEO laptop6. Clean Up SEO and Enhance Accessibility During Your Website Redesign

  • Use the redesign as an opportunity to improve SEO and website accessibility: A redesign is the perfect time to audit and enhance your site’s SEO and accessibility. This ensures your site is discoverable and usable by a wider audience, including those with disabilities.
  • Consolidate content and use clear, keyword-rich URLs: Streamlining your content and optimizing URLs can boost your SEO efforts. It makes your site more navigable for users and search engines alike.
  • Ensure the website is accessible to all users: Compliance with accessibility standards is not only ethical but also expands your audience reach. An accessible site provides a better experience for all users, including those using assistive technologies.

7. Manage Tech Changes Carefully

If you’re thinking about making changes to both the design and underlying technology of your platform, proceed with caution. Undertaking changes in both areas simultaneously can result in user confusion or technical complications, potentially disrupting the user experience. To ensure a seamless transition, it’s important to maintain continuity in user-facing elements so they transition smoothly into the new environment. These user-facing elements include login credentials and personal preferences. To further mitigate risks, you might want to separate the implementation of design updates from changes to the backend or platform technology. This staggered approach allows for the isolation of issues, making them easier to identify and resolve, thereby minimizing the impact on users and enhancing the overall update process.

8. Prioritize User Research

Grounding your redesign in thorough user research rather than merely chasing the latest trends ensures that your website aligns with the real needs and preferences of your target audience. By letting user feedback and research insights steer your redesign efforts, you can tailor your site to meet the specific requirements of your audience. This focus on what truly resonates with your users can lead to a significant boost in engagement and satisfaction, making your site not just aesthetically pleasing but also highly functional and user-centric.

9. Avoid Overhauling Everything at Once

  • Focus on the redesign without making drastic changes to other aspects of your digital presence: A focused approach allows you to monitor the impact of your redesign more accurately without the noise of other simultaneous changes.
  • Allow time to establish a new baseline: After implementing your redesign, give it time to settle. Monitor key metrics to establish a new performance baseline, which can then inform further optimization and updates.

Elevating Your Online Presence

As you embark on redesigning your website in 2024, remember the importance of building on past insights, prioritizing your audience’s needs, and integrating content and design harmoniously. By focusing on meaningful metrics and making informed changes, you can elevate your online presence and better serve your visitors.

FREE DOWNLOAD 25 Website Must Haves  Check out our guide for driving traffic in leads and sales!   
case study questions

Top Benefits of Using Case Studies For Your Business

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Consumers are a lot less susceptible to fancy sales pitches in this day and age, which is why the use of case studies can be very effective in building brand trust. Many consumers will ask friends and family for recommendations or look up online reviews before doing business with a particular brand. They do this because they simply trust other consumers more than they are willing to trust a brand. It’s due to these reasons that you should consider using case studies. We’ve gone over the case study questions you should ask, but the following is some information on what they actually are and how case studies benefits your marketing efforts:

What are Case Studies?

Case studies are similar to testimonials in that they provide audiences with an account of previous customer experiences with the brand. However, testimonials are typically basic interviews that function as little more than positive reviews. Case studies are more in-depth and concern the entire process that the customer went through. Basically, it’s a depiction of their buyer journey and how your business helped to fulfill their needs from beginning to end. This allows for an element of storytelling that’s much more engaging

What are the Case Studies Benefits?

Although case studies require a lot more effort to put together than the typical testimonial, it’s well worth the time and resources required. Many businesses will even produce their case studies as video content that their audiences can watch. The following are just a few of the benefits of creating case studies:

Build brand trust

Case studies are extremely effective in building trust because of the very fact that they represent the viewpoint of your previous customers. Instead of you telling your audience how great your brand is and how effective your products or services are, you’re having your customers do it for you. Not only do audiences trust other consumers more than they trust companies, but by allowing your previous customers to tell their stories, they are basically endorsing your brand, which gives your business more credibility.

Engage through storytelling

Simply having customers tell the audience that your product is great is just a basic customer testimonial. It’s not that interesting, nor is it very engaging. Case studies are more concerned with telling the story of the customer. The customer is the hero, their problem is the conflict and your brand’s solution is the resolution. The use of storytelling helps to make a brand much more relatable and will allow your audience to see how you fulfilled that customer’s need at every stage of the buyer journey.

Click here to learn the six C’s of story branding

Identify brand evangelists

To find the subjects of your case studies, you’ll need to speak to several clients or customers and request that they participate. Those that are willing are your brand evangelists. They are offering to tell their story because they believe in your brand. Knowing who your brand evangelists are is helpful because they can help improve your brand reputation through word-of-mouth marketing.

Assist your sales team

Having an assortment of case studies available on your site can be hugely beneficial to your sales team. This is because they can recommend prospects to watch specific case studies of previous customers who may have had similar problems. This, in turn, can help them close deals.

As you can see, case studies can be very beneficial to your marketing efforts. If you are not already using case studies in your business, we encourage you to give them a try. They are a powerful tool that can help you achieve a variety of goals.

 

lead generation tips

 

b2b marketing

5 Ways to Improve Your B2B Marketing Strategies

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B2B marketing can be a challenging endeavor, especially if you don’t have a clear cut marketing strategy in place. To have any hope of running a successful B2B marketing campaign, you’ll need to establish what your goals are. Once you’ve done so, you should implement marketing strategies that will support those goals and help you achieve them. The following are five B2B marketing tips that you should use to help improve your marketing efforts:
email marketing metrics 3

1. Streamline Your Email Marketing

Effective email marketing is vital to your ability to convert subscribers into leads and leads into customers. It’s estimated that 81 percent of B2B businesses have an email newsletter strategy. In addition, 40 percent of businesses believe newsletters are the most important component of their content marketing efforts. To get the most out of your email marketing strategy, you need to streamline it. This means that you should segment your email list so that you can personalize your messaging and target subscribers more effectively. Doing so will help ensure that your email campaigns are relevant to your email list, making it easier to nurture your leads.

2. Enhance Your Online B2B Marketing Presence With SEO

SEO (search engine optimization) is essential to putting your business in a position to be found by potential B2B clients. Many businesses will begin searching for information or solutions through Google. If you have a strong SEO strategy in place, your website will receive more exposure on Google’s SERP (search engine results page). This will bring in more organic traffic from Google. To receive the most exposure on Google’s SERP, you will need to rank high on their page. Most people will click on one of the top three results and rarely ever go past the first page. By optimizing your website for SEO, you will boost your page rankings. The following are a few SEO factors that contribute to Google’s page rankings:

  • Keyword use

Keywords help provide Google with information about what your website content is about. You need to use keywords that are relevant to your content and that are competitive, meaning that you have a chance to rank well compared to other websites ranking for the same keywords. Your keywords also need to match your user intent to ensure that they are actually being used by people who are in your target audience. Finally, you’ll need to properly optimize your site using these keywords, such as by using them in your titles, headers, body content, anchor text, alt image tags, meta titles, and more.

  • User engagement

High user engagement indicates that the content is of high quality, which is why Google pays attention to certain factors that indicate high user engagement, such as social signals (shares and likes), comments, and backlinks.

  • User experience

User experience is another element that indicates quality. Technical issues, such as slow-loading pages, hinder the user experience. As such, you need to make sure your website is technically sound.

Difference Between Branding and Marketing

3. Know Your Audience

One of the ways in which B2B marketing differs from B2C marketing is that B2B clients are much more specific. B2C companies tend to have more general audiences that they can market to. Because B2B companies have to target a more specific type of client, you will need to figure out who exactly your audience is. To do this, you should develop your buyer personas. Buyer personas are representations of your ideal clients. They help you define the different types of clients that make up your target audience. You can then use your buyer personas to guide all of your marketing efforts. For example, when creating content, you can make sure that the content you’re creating is relevant to at least one of your buyer personas. Additionally, you’ll be able to make sure that you address your entire audience by making sure to create content that’s relevant to all of your buyer personas.

4. Measure Your B2B Marketing Online Performance

Not all of your b2b marketing strategies may achieve the success you were hoping for. However, the only way to judge your marketing performance is through various analytics tools to monitor key metrics. By doing so, you’ll be able to determine what is working and adapt accordingly. The ability to adjust your strategy mid-campaign can help ensure that you’re not wasting resources on tactics that aren’t effective. In the end, measuring your online performance is critical to achieving a high ROI on your B2B marketing.

5. Take Advantage Of Referral Marketing

Capturing leads and converting customers requires you to build trust. One of the best ways to build trust is through another customer’s referral. Implementing a referral marketing strategy can help you attract new leads through word of mouth of existing and past customers. To do so, you should give existing customers an incentive to provide referrals, such as a discount on a product or service.

These are five B2B marketing strategies that can enhance your marketing campaign. Keep in mind that you should continuously monitor and adjust your B2B marketing tips as needed. Doing so will help ensure that you’re not pouring resources into tactics that aren’t working out for you and will help you achieve a higher ROI in the long run.

Download Our White Paper Guide To Learn How To Perfect Buyer Personas For Your Business
b2b marketing trends 2020

Difference Between B2B and B2C Marketing Automation

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Marketing automation offers a company the chance to centralize most of its marketing activities into a single software platform and to automate it to an extent. This centralization appeals to both B2B (business to business) and B2C (business to consumer) companies. However, the way B2B and B2C marketing automation works is different due to fundamental differences between the two groups.

Why Is Marketing Automation Between B2B and B2C Different?

Effective marketing addresses each customer’s individual goals and needs. This remains true whether the customer is B2B or B2C. Because these groups have differing goals and needs, the way you market to them has to be different. As a result, the following differences remain when you use marketing automation:

  • The marketing focus differs:
    • With B2B, the focus is on generating leads and keeping their subscribers engaged throughout the longer sales cycle.
    • With B2C the focus is on building the brand.
  • The tactics used are different:
    • B2B marketing delivers content that positions the company as an industry leader, while nurturing the lead in the sales process.
    • B2C marketing is about the customer journey and making data-driven recommendations for products or services.
  • The tone of the messages is different:
    • B2B messages are to targeted groups at different stages of the sales cycle.
    • B2C messages are more personal and highly relevant to the individual.

Top 5 Benefits Of Marketing Automation

How B2C Marketing Automation Differs From That of B2B

With all the differences between marketing to the B2B and B2C groups, it’s easy to see why their marketing automation needs differ as well.

  • Communication channels. While both B2B and B2C businesses rely on email for marketing, the B2C use other channels as well. Text messaging, push notifications and retargeting are just a few examples. The B2C marketing automation solution needs to handle these additional channels.
  • Data used. B2B consumers are businesses that have specific needs. Marketing data for this group would include approximate company size, industry, point of contact and specific needs. B2C consumers are individuals with specific tastes. Marketing data for this group includes age, gender, purchase history and frequently visited product categories.
  • Features needed. B2B companies need help with nurturing their leads through the sales cycle. They want features like lead scoring and integration with their CRM system. B2C companies want to retain the customers they get, so they want features like reputation management, retargeting and retention marketing.
  • Marketing focus. B2B marketing focuses building the one-on-one relationship. B2C is more about building the brand and building mass appeal.
  • Pricing. B2B automation is priced based on the number of contacts managed within the system. B2C automation is priced based on the volume of data. It is not uncommon for B2B automation to have only 100 contacts in the system while B2C has thousands.

Differences Between B2C and B2B Email Marketing

The differing approaches of B2B and B2C marketing lead to their different marketing automation solutions. Trying to substitute one strategy for the other is difficult, due to different features and pricing structures. If you need help finding the right solution for your business, contact us at Stevens-Tate.

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b2b email marketing

Exploring The Differences Between B2C and B2B Email Marketing

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How you market your brand depends greatly on who your audience is, which is why b2c (business to consumer) and b2b (business to business) marketing are very different strategies. As such, your email marketing strategy is going to depend heavily on whether or not you’re marketing b2b or b2c. The following are some of the differences between b2c and b2b email marketing to keep in mind:

Optimal Send Time

Knowing when to send your emails has a big impact on whether or not they’re opened. B2c customers are more likely to check their emails in the evenings or on the weekends since they are busy working during the day. B2b recipients are more likely to open them during work hours since they often check their work email regularly throughout the day.

Spam Filters

Spam filters work a bit differently with b2b and b2c customers. B2b customers often use filters that check for certain keywords before deciding whether to inbox the email or automatically sort it into the junk folder. With b2c customers, it’s more about building a good sending reputation with minimal complaints.

Personalization And Segmentation

While personalization and segmentation are important for both, they’re a bit different. With b2c customers, you’ll want to personalize products and content based on individual taste. With b2b customers, personalization should be a bit more subtle, such as by highlighting new stories within their industry or providing case studies that match their needs.

How Customers Respond

B2b customers buy from people, whereas b2c customers buy from brands. This means that when you send emails to b2b customers, you should expect a potential reply. Make sure that you include contact information, such as a phone number and who the email is from so that it’s easy for b2b recipients to reply. This isn’t as important for b2c customers.

The Difference Between B2B and B2C Marketing Automation

Triggers

Using triggers to automate emails to your b2c customers helps to drive them back to your website. However, email triggers don’t work as well for b2b customers. Instead, use triggers for phone calls from your sales team instead.

Buying Cycles

B2b buying cycles are typically longer than b2c buying cycles. This is because you’re not just nurturing a single type of customer like you would in a b2c situation. Instead, you’re having to nurture a group of decision makers. Not to mention that in b2c situations, customers are more likely to make faster decisions based on emotion.

The Role of Content

Because buying cycles are longer in b2b situations, your customers will benefit more from educational and non-promotional forms of content, such as white papers, whereas b2c customers might be more moved to action by testimonials and case studies right off the bat.

These are some of the differences between b2c and b2b email marketing that you should know before crafting your email marketing campaign. The last thing you’ll want to do is to use b2c tactics for your b2b email marketing strategy (or vice versa) since this will hurt your ability to nurture your leads.

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artificial intelligence

What AI means To B2B Marketing Strategies

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Artificial intelligence is no longer just a concept explored through pop culture; it’s a very real thing that has become increasingly prevalent throughout society, even in the creation of B2B marketing strategies. In fact, the use of AI is practically commonplace now. For example, the use of AI is what allows Amazon to recommend personalized products based on your buying and browsing habits. It also allows your GPS to provide you with the best possible route. For business owners and marketers, AI has also become essential to improving B2B marketing strategies.

The Benefits of AI in B2B Marketing Strategies

The following are just a few ways that the use of AI can help to improve B2B marketing strategies:

Improve the customer experience via personalization

Businesses no longer directly interact with brands when they are doing product or service research. This means it can be difficult to mine information from potential clients or business partners. The use of AI technology can help you collect data that provides insight into the behavioral patterns of both existing and potential clients or partners. This means that your marketing efforts no longer have to be limited to certain sectors, you’ll be able to target specific businesses with messages designed to provide solutions to their specific needs, thereby improving the customer experience as well.

Improve your marketing strategy

The use of behavioral analysis and machine learning can help you to better understand what the pain points of your target audience is. Behavioral analyses also allows you to craft a more effective marketing strategy to reach and convert that audience.

Find out how to build your brand story with your B2B marketing strategy.

Save money by saving time

The use of AI technology means that you don’t have to spend hours analyzing data. This type of data can be collected and analyzed by AI programs for you. It will allow you to dedicate more time to other aspects of your business.

Improve results with lead scoring

Trying to chase down every lead is typically a waste of time since not all leads are equal. The use of AI technology can allow you to score your leads using all of the behavioral data that you’ve collected. This, in turn, allows you to pinpoint businesses that are much more likely to convert. It allows for a better use of your resources since you can identify the best prospects and prioritize your most promising accounts.

The use of artificial intelligence will help to improve your B2B marketing strategies in any number of ways, whether it’s by helping you to collect and organize more valuable data that can be used to more effectively target qualified leads using personalization, or simply being able to make better use of your resources. Be sure to visit us at Stevens & Tate to take advantage of our free downloadable marketing tools, which can be leveraged to help improve your B2B marketing efforts.

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