JULIE 50th Anniversary

Stevens & Take Marketing Wins Coveted Award Of Excellence 
For JULIE’s Long-Form Corporate Image Video

(LOMBARD, IL) – Stevens & Tate Marketing received The Communicator Award of Excellence in the category General—Corporate Image for the video titled “Protecting The People In The Land Of Lincoln” created for JULIE, Inc.

Crafted to celebrate JULIE’s 50th anniversary, the sweeping video captures various landscapes across Illinois: farms, rural communities, suburbs, and cities. Drone footage illustrates the places that JULIE helps safeguard; the places where Illinois residents live, work and play. Messaging emphasizes the organization’s legacy and how prioritizing safe digging minimizes interruptions to critical services like electricity, natural gas, water, communications, Internet, and fiber optics but more importantly how it helps keep the state’s most valued resources—it’s people—safe. 

“Our creative team concentrated on presenting the JULIE narrative in grand style to reflect the organization’s passion for the important work they do,” said Dan Gartlan, partner at Stevens & Tate.

The result is a dramatic, heartfelt video that entices and engages viewers. It combines panoramic scenes, aerial images, inspirational music, and a confident yet comforting voice over to tell the JULIE story…from its longstanding role as the foundation for safe digging to the organization’s evolution into a leader in utility line damage prevention and safety awareness. 

“We are extremely gratified with the response our 50th anniversary video has received from our members and utility companies across the state,” said Mark Frost, executive director at JULIE, Inc. “Our strategic partner, Stevens & Tate, transformed our ideas into what we feel is a very powerful video that speaks to our mission. It evokes strong emotions and a true sense of pride in our contributions to safe digging practices…and how that serves the residents of Illinois.”

JULIE has incorporated the long-form version of “Protecting The People In The Land Of Lincoln” into internal marketing and communications efforts including anniversary celebrations and using it to kick off meetings with contractors and other key partners. It’s also prominently displayed on the home page of the non-profit organization’s website, JULIEBeforeYouDig.com.

Stevens & Tate edited the nearly 3-minute video into two :30 versions for outreach advertising such as broadcast and cable television commercials, full-episode-player over-the-top streaming spots, digital display ad units, social media posts and advertisements, and public service announcements.

About The Communicator Awards 

Held annually for the past three decades, the Communicator Awards is the premier international awards program dedicated to celebrating excellence, effectiveness and innovation in communication. Awards honor outstanding talent across a variety of industries and mediums…from informative projects to fantastical creations. They also recognize both groundbreaking newcomers and established practices, global brands to indie creators.

The Award of Excellence, the organization’s highest honor, is given to those whose communication skills place them at the top of their field and acknowledge them as industry leaders in a highly competitive arena.

The Communicator Awards are reviewed and sanctioned by the Academy of Interactive & Visual Arts (AIVA), an invitation-only group of leading professionals from renowned media, communications, advertising, creative, and marketing firms. AIVA members include executives from Amazon, Big Spaceship, Chelsea Pictures, Conde Nast, Critical Mass, Disney, ESPN, GE Digital, IBM, The Nation of Artists, Nextdoor, Spotify, Time Inc., The Wall Street Journal/Dow Jones, and Wired. 

About Stevens & Tate Marketing

Stevens & Tate Marketing is a full-service advertising agency offering on-strategy creative, integrated message development, and cost-effective media planning and execution. The team creates targeted solutions for clients within the not-for-profit, food/grocery, retail, homebuilding/real estate, travel/tourism, business-to-business, healthcare, and senior living industries. 

To learn more about Stevens & Tate’s award-winning capabilities, view the agency’s online portfolio at www.Stevens-Tate.com/work. For information on how Stevens & Tate can help Make Things Happen™ for your business, contact the business development team at (630) 627-5200.  

JULIE 50th Anniversary JULIE 50th Anniversary

brand identity prism

The Brand Identity Prism

When you think of brands, there are probably a few that come to mind. Brands that you use and see every day are the most prominent; Coca-Cola, Tide, Apple. These multi-billion dollar companies have worked tirelessly to reach their consumer base, and build strong a strong brand identity, and that is a large part of why they’ve prospered. Brand Identity is one type of identity to portrays the right image to its consumers. Logo, color palette, typography, and packaging are some of the visual components of the brand identity. It can be a little harder to narrow down a B2B brand that is as recognizable as the one mentioned above. Simply put, B2B brands spent less time focusing on brand development, and more time building impressive service packs and data for clientele. That is a big mistake; even B2B companies can significantly benefit from better brand identity. After all, the B2B space can be a crowded one, and the best way to set one’s self apart from the pack is by offering a unique and easily recognizable brand.

What is Brand Identity Prism?

Brand identity prism is a strategic marketing model that helps businesses to define and communicate their brand identity.

Why is Brand Development Important in B2B Marketing?

Brand development is what will set you apart in an often crowded marketplace. B2B consumers are drowning in a sea of sameness. In short, most B2B companies lack personality, which is a driving force behind consumer sales, and what makes the companies mentioned above so successful. To set yourself apart from the crowd, you should build a brand with a personality, with identity, and with something just a little flashy to get a foothold in an over-saturated market.

How is a Brand Identity Developed?

Developing a brand identity takes time and thoughtful consideration. Branding Specialist, Jean-Noel Kapferer has suggested every brand should use the brand identity prism to improve and alter their image. This prism includes personality, physique, culture, relationship, reflection, and self-image.

  • Personality is the way in which the world sees your brand. A b2b brand might want to be seen as cutting-edge or high tech. This character can be portrayed through logos and writing styles.
  • Physique is the physical manifestation of a brand’s identity. Strong, stoic or hip are all physique aspects that can be portrayed. This is done through color schemes, graphics and packaging art.
  • Culture is the way the brand interacts internally and with the world around them. Social media interaction and engagement is a good way to develop a brand culture, and allow other businesses behind the curtain to see what makes your company tick. When businesses and consumers engage with a company via social media, their personal perception of the brand identity improves.
  • Relationship is developed through interactions with current and potential clients. Branding and endorsements can be used to highlight the collaborative relationship businesses build with one another.
  • Reflection and Self-image go hand-in-hand. As a brand, you’ll want to reflect the values and characteristics you clientele wants to see in themselves. With the self-image part of the prism, you’ll also want to reflect how you feel about your own business. A prideful company is one that can be trusted, according to recent research.

Branding and identity does not happen overnight. Companies like Apple, Intel, Mastercard, and Coca-Cola have spent decades honing their brand and building an identity.  Reaching a myriad of buyer personas, and identifying your needs as a business are the first steps in the construction of a branding strategy that will set you apart from the crowd. Utilizing the prism for development, however, will get you off to a good start.

Download Our White Paper Guide To Learn How To Perfect Buyer Personas For Your Business

visual metaphor

The Advantages of Using Visual Metaphors In Advertising

When it comes to advertising, most assume that the message should be direct and clear to ensure that your target audience understands what you’re trying to say. However, a message can be more powerful if something more creative or meaningful is behind it. It’s why many businesses use metaphors.

Using visual metaphors in advertising will help deliver a strong message and engage audiences on another level.

What is a Visual Metaphor?

In a nutshell, a visual metaphor uses an image or object that implies something else. It’s essentially a picture representing a different idea.

Visual metaphors work because they tap into the power of your inner mind. You might not process everything right away, but you will understand some aspects of what’s being communicated on a deeper level. With repeated exposure to a visual metaphor, you will figure out what is being said underneath the surface.

Examples of Visual Metaphorsvisual metaphor

There are many common visual metaphors that you may be familiar with. For example, a red rose is often used to represent romance. A picture of someone walking out of the darkness and into the light can represent enlightenment.

A great example of a visual metaphor is Apple’s famous logo, which depicts an apple with a bite taken out. This image represents the biblical story of Adam and Eve, which talks about knowledge gained by eating from the tree of good and evil.

The bite of the apple indicates that Apple (the company) has gained knowledge from taking a bite off the apple. They applied this “knowledge” to its innovative and cutting-edge products. The apple logo can also represent the computer, the modern-day tree of knowledge

buyer persona guide for business

Types Of Metaphors In Advertising

There are two types of metaphors used in advertising: the pure metaphor and the fused metaphor.

The Pure Metaphor

The pure metaphor is when two unrelated concepts are connected. For instance, a picture of a snail might represent the slow service of a competing company. The snail itself has nothing to do with the business, but the audience will understand that speed is vital in what that company is offering.

The Fused Metaphor

A fused metaphor is a bit different. Instead of using something visual to represent specific characteristics, you “fuse” your product with another image to depict the idea you’re trying to express.

For example, McDonald’s ran a fused ad for its Filet-O-Fish sandwich that showed a fishbowl in the shape of a hamburger. It also showed a fish swimming right in the middle (as if between the bun). The fishbowl and the sandwich were combined to create a fused metaphor.

The Benefits Of Using Visual Metaphors In Advertising

The following are a few reasons why you should consider implementing visual metaphors in your advertising efforts:visual metaphor

  • Visual metaphors get your point across quickly: Using visual metaphors in advertising can save you the trouble of spending time describing something. It will result in less effort on your part while still attracting more attention from your audience.
  • Visual metaphors generate curiosity: They encourage audiences to pay closer attention to what you’re showing them to figure out the meaning of the metaphor. Once you’ve made your audience curious about your ad, they’ll become more curious about your brand.
  • Visual metaphors are memorable: Your target audience will remember ads that use visual metaphors because they are unique and creative. As a result, it makes it even more likely that they’ll remember your brand.
  • Visual metaphors help your brand stand out: It can be challenging to differentiate yourself in the market. Fortunately, visual metaphors can help you stand out from your competition.
  • Visual metaphors add a sense of creativity to your ads: By using visual metaphors, you’re not only getting your audience’s attention but also their admiration for how inventive and unique you are.

Use Visual Metaphors In Advertising

Although being clear and direct is useful in conveying a message, visual metaphors can help you be succinct. Being succinct is just as important. Additionally, using visual metaphors in your advertising allows you to showcase your brand’s creativity and personality. As a result, your ads will be more memorable, and your audience will be more engaged. With that in mind, be sure to incorporate visual metaphors in your marketing strategy.

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marketing dashboard

The Importance of Implementing a Marketing Dashboard

At this point in time, most businesses realize how important data is and how analyzing the data that they collect can provide valuable insight into the performance of their marketing tactics as well as into how their audience behaves. The challenge lies in making those metrics easy to access and easy to read for everyone in your company. Fortunately, tracking data is easier than ever with the use of dashboards.

What Is Marketing Dashboard?

Marketing Dashboard is an app or platform that collect all of your KPIs (key performance indicators) and critical metrics onto one easy-to-read display. The information is pulled from multiple data sources, often both internal and external. The data displayed on a dashboard can be viewed at any time and in real time. Essentially, they act as real-time reports, eliminating the need to wait until the end of the month to receive an analytics report from your marketing department.

Tactics

marketing dashboard for social media

There are tons of different tactics dashboards out there that you can integrate into your system. This can range from email dashboards and website dashboards to search dashboards and social media metric dashboards. While these types of dashboards are often effective in displaying certain metrics, they don’t typically paint a whole picture. They may show you how your tactics are performing individually, but they don’t show you how they are impacting your company’s revenue cycle. It’s why you should implement a marketing dashboard.

The Benefits Of Implementing Marketing Dashboard

Tactics dashboards can be useful in that they showcase soft metrics (engagement, awareness, interactions, etc.). However, you’ll want a dashboard that can also display hard metrics (such as the internal rate of return and the net present value of your current campaigns) along with online marketing metrics (such as bounce rate, total visits, click-through rates, etc.). It’s why you’ll want to use a marketing dashboard. The following are just a few more reasons why integrating a marketing dashboard will be hugely beneficial for your business:

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Customize your dashboard to your needs

Instead of being limited by tactics dashboards, a marketing dashboard allows you to customize which metrics are displayed. You can then pull what you deem to be the most important of your social media, email, and search metrics so that they are visually represented on one single display.

Track the performance of your marketing efforts

A properly optimized marketing dashboard will make it easy to see how your marketing efforts are performing in real time. This can be from engagement on social media to lead generation on your website. Not only can you identify how individual tactics are faring based on your KPIs and metrics, but you’ll get an idea of how well your overall strategies are performing as well.

Keep your team on the same page

One of the challenges of running a business is that many of your employees aren’t always on the same page. If everyone has access to your marketing dashboard, everyone can see what’s working and what isn’t. This makes it easy for company-wide communication to take place. This can result in more effective adjustments to marketing and sales strategies to improve performance.

Allow for more informed decision making

Being able to see how your marketing campaign is performing in real time allows you to make adjustments to your strategies and tactics on the fly. In theMarketing Dashboardpast, simple reporting would only tell you how you’ve done. The use of marketing dashboards gives you the chance to make more informed decisions on a daily basis. In turn, this can reduce the cost of your marketing efforts and improve their impact on your revenue cycle.

While a marketing dashboard can be considered a real-time report of your marketing activities, it’s much more than that–it’s a decision-making tool. The potential success of future marketing campaigns depends heavily on your ability to collect and analyze your company’s most important metrics and KPIs and determine how your marketing efforts are affecting your revenue cycle. The best way to do this is by integrating, customizing, and optimizing a marketing dashboard.

Integrating Social Media & SEO Efforts For Enhanced Search Engine Results

How Your Web Page Speed Effects Your SEO and Google Ads Performance

For companies that already advertise to prospective customers on mobile devices, or who have organic search presence, there are numerous elements of their online presence that need to be checked, tested, and, where appropriate, changed. Implementing a robust SEO strategy is crucial to ensure visibility and competitiveness in the digital landscape. Knowing how to optimize your mobile site for speed will make all the difference to your search engine rankings.

The Importance of Testing Site Speed

The changes are going to make knowing the speed of a mobile site essential. Many tools permit site owners to determine their page speed to see whether enhancements are needed. Most of the tools that are available to test speeds are free and do not require administrator access to the website in question. That means that companies can check their competitors’ sites as well as their own.

Adjusting Mobile SEO Strategy for Google’s Speed Update

One such change that companies should consider is switching to Accelerated Mobile Pages (AMP). An AMP works by altering the source code of the website, thus directing the standard HTML page to a minimalist version of itself, the hosted AMP page. As AMPs are still so rare, they load exceptionally quickly. In initial Google testing, AMPs reduced load time up to 85%.
Local search should not be ignored, either. A Google Mobile Moments Study revealed that 40% of mobile searches have local intent. Companies also need to be aware that mobile search engine users enter queries differently than desktop search engine users; mobile queries tend to be much shorter.

Leveraging Search Console is a fantastic way to check in on a site’s usability. Using the following options under “Crawl Errors” can make a significant difference to usability:

  • Smartphone tab – It allows users to recognize any crawl errors that might be burdening their mobile pages
  • Fetch on Google – It allows users to to see how crawlers view the site and adjust accordingly for better indexing and ranking in search results.
  • Mobile Usability report –  It precisely informs users about pages with mobile usability issues, along with detailing the nature of these issues.

How Will Google’s Speed Update Impact Your Google Ads Account?

The Quality Score algorithm, the algorithm that determines how much users pay per click to serve an ad on the Search Network, is heavily influenced by landing page experience. If a company’s site does not load quickly and does not convey beneficial information, the company will either end up paying a premium or realize that they are unable to serve an ad at all.

The Google Ads documentation recommends five ways to affect positive change regarding a site’s landing page experience:

  • Include relevant, compelling content
  • Be recognized as trustworthy
  • Make navigation simple and effective
  • Reduce load time
  • Make the website faster

In Conclusion

Google Ad users need to ensure they optimize for load time and landing page speed, and not just in terms of relevance. Companies should also contemplate making a move to AMP, ensure that their intent is on point, and make the most of the power of Search Console and page speed insights.

30 Greatest Lead Generation Tips

visual storytelling

Visual Storytelling Techniques That Will Take You To The Next Level

Not only has video content become incredibly easy to consume due to the quality of smartphones and tablets, but it’s become much easier — and affordable — to produce as well. Considering the fact that 72 percent of consumers would prefer to learn about products or services via video and that the average consumer watches around 1.5 hours of video a day, your marketing campaign needs to have a video content marketing strategy.

However, your video content will only be effective if it’s of high quality. The following are ten visual storytelling techniques and promotion tips that you should keep in mind:

Top 10 Visual Storytelling Techniques

5 Storytelling Techniques You Should Use For Your Marketing Efforts.

  1. Maintain a single POV

    Make sure that your video focuses on a single idea or message and that you don’t stray off topic or else you’ll lose the attention of your viewers.

  2. Be human

    Use emotion to connect with your audience. A video full of dry facts with no personal point of view isn’t going to be very engaging. Additionally, showcase actual people in your videos so that your viewers have someone to relate to.

  3. Be memorable

    If there’s nothing memorable about your video, then it will fail to impress. Viewers are less likely to share video content that hasn’t made much of an impact on them as well, so strive to make content that is memorable in some way.

  4. Be more visual than verbal

    Video is a visual medium, so instead of just showing a talking head explaining your message, tell your message in a visual manner. Remember, a picture is worth a thousand words.

  5. Start with what’s real

    It can be easy to get wrapped up in the visual style of your content, but substance will always trump style. Begin with what’s real and use that as the foundation for your video. The video’s style should be the unique way in which you convey that message to your viewers.

  6. Make it compelling

    Remember who your target audience is in order to create video content that they will find relevant and interesting. If you aren’t targeting the right audience, your video content won’t end up being compelling, no matter how well produced it is.

  7. Optimize your videos

    Don’t forget to optimize your videos by using strong keywords and links in your titles and descriptions.

  8. Use strong CTAs

    Just like written content, video content should have calls-to-action at the end to encourage your viewers to do what you want them to do.

    Also Read: 3 Helpful Tips To Improve Your CTAs To Generate More Leads

  9. Use YouTube

    YouTube has over 1.8 billion monthly users. You can’t ignore an audience that big, so be sure to post your videos on YouTube.

  10. Share your videos

    Promote your videos by sharing them on all of your social channels to help attract more viewers.

Using visual storytelling techniques will help audiences connect with your video content and make them more likely to engage. Just remember that all the visual storytelling techniques in the world won’t work if your videos aren’t being watched, which is why promoting your video content is important as well.

30 Greatest Lead Generation Tips

Factors That Influence Consumer Purchasing Decisions: Rethinking the Marketing Funnel

In order to continue attracting your target audience, it’s crucial to firstly understand “what is a consumer need?” and then keep up with the wants and needs of customers. Consumer behavior is influenced by many things, such as price, product features, brand image, and recommendations from friends or family, all playing a vital role in what people decide to purchase. This can be a real challenge if you don’t understand the factors that influence consumer purchasing decisions. Those factors are a lot different than what they used to be, which means that the customer journey has changed a lot as well. This updated journey is referred to by many as the consumer decision journey (CDJ). What makes the CDJ so different than traditional marketing funnels is that each consumer’s CDJ is unique. Keeping that in mind, the following are three of the biggest factors that influence consumer purchasing decisions in today’s digital age:

Factors That Influence Consumer Purchasing Decisions

Product/Service Reviews

Very few consumers are going to blindly buy a product or service based on the content they’ve come across on your website. It doesn’t matter how effective you say it is, how clear your demonstration videos are, or what kind of accolades you’ve received. Customers are going to look up reviews first. Online reviews are easy to find — and many consumers aren’t going to feel comfortable buying a product or service unless it has good reviews.

There are tons of different websites where customers leave reviews. In fact, a company having reviews on their website has now become so commonplace that not having the option to leave or see reviews can leave a bad taste in consumers’ mouths. Reviews are not always only about one specific product or service. Angi, Yelp, and Amazon all allow customers to leave feedback on products and services, as well as overall customer experiences. Reviews come in many forms. Gone are the days of a simple, written review. Now, many companies give consumers the option to upload pictures and even videos with their review.

In addition to consumer reviews, consumers also seek out professional reviews. For example, Consumer Reports provides not only professional reviews of certain products, but they offer comparisons between different products as well.

Encouraging customers, as well as professionals, to review your products and services can be hugely beneficial. Doing so (as long as the reviews are mostly positive) can help improve your reputation and build trust with consumers who are in the evaluation stage of their journey.

Download Our White Paper Guide To Learn How To Perfect Buyer Personas For Your Business

Peer Recommendations

More often than not, consumers will initially become aware of brands or their products and services through peer recommendations. They may ask someone in person for a recommendation or ask online, via social media, online chat, or email. It’s one of the reasons why it’s so important to continue targeting existing customers. The journey doesn’t end when someone makes a purchase. You want to continue marketing to those customers to turn them into repeat customers. This allows you to build brand loyalty, which will turn them into brand ambassadors that will recommend your products or services to their peers.

 Social Media

Having a social media presence is incredibly important because so many consumers will turn to social media as a way to do research. They’ll look up brands, ask them direct questions, ask their social groups about their thoughts on your products or services, and look at your social interactions in general. This means that they will look at how you engage with your followers, as well as with users in general, to get a sense of how you carry yourself and whether they can relate to you. A brand with no social presence, or one that doesn’t regularly engage with the community is not going to make as good of an impression on consumers.

It’s important not to become over-reliant on the traditional marketing funnel. Consumers have so much power when it comes to doing their own research about different brands and their products and services, that it’s important to understand how unique the CDJ is. These are three very important factors that influence consumer purchasing decisions in this day and age that you need to make sure you address.

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customer relationship

Customer Engagement Strategy

Building lasting customer relationships is one of the key challenges affecting most companies in today’s business landscape. Many are now investing more into their customer touchpoints by visualizing the customer journey, boosting customer satisfaction, and providing a seamless experience before and after purchase.

What is Customer Engagement Strategy?

A customer engagement strategy is a one kind of plan designed to encourage customers to repeatedly choose your product or service.

The ideal approach to customer engagement depends on several factors but should typically involve providing value, support, and resources. It also needs to make it easy for customers to do business with you by solving their problems quickly and efficiently.

The customer-centric aspect of your business should be felt all the way from marketing and sales to customer service. Your goal is to drive true engagement and encourage long-term loyalty that will eventually grow your customer base. Below are three customer engagement strategies that you can use to boost customer engagement.

Customer Engagement Strategies

1. Use Customer Feedback to Drive Improvements

The secret to being relevant in today’s customer-centric world is to give your customers what they want. But how can you give them what they want if you don’t understand their needs? First, you should know who your customers are and the problems you want to help them solve. That’s why you should prioritize their feedback throughout the customer touchpoints.

Some popular ways to engage with customers include conducting online surveys, engaging in social listening, making random but regular phone calls, participating in events and meet-ups, etc.. Regardless of where or how you seek customer feedback, ensure that the customers feel safe enough to be open and honest with you. That said, some feedback is just there to be observed, and you don’t need customers telling you what they want.

For instance, a high abandoned cart or bounce rate on the business website is one piece of feedback you can observe and then use your judgment to respond appropriately. In this case, for instance, the shipping cost may be high and needs to be lowered. Or your customers are forced to register before buying products, which complicates their overall site experience. A high bounce rate could also indicate a poorly designed website, unclear offers, or a poorly responsive/interactive site layout/theme.

By paying keen attention to your customers and their behaviors, you can learn a lot and find ways to boost their experiences. You can also request customer feedback to help you establish and develop your brand identity and to target your ideal market demographics.

2. Leverage Modern Technologies

Another way to enhance your customer experience strategy this New Year is to use modern technologies. These technologies don’t have to be complicated, they just have to make your business processes more efficient. For instance, adopting B2C/B2B marketing automation, such as chatbots, can guide site visitors and enrich their experience on your website.

The other technologies you might consider integrating into your overall business strategy to boost customer engagement include:

  • Virtual and Augmented Reality. AR and VR are no longer the dreaded technologies they once were. Today, businesses embrace these technologies to enable visual and more refined customer journeys. If your products are compatible with most AR/VR apps, such as Google Lens, you’ll have appealed to a larger audience.
  • Cloud. If migrating part or all of your customer-facing operations to the cloud sounds revolutionary, it’s because it actually is. The cloud offers several opportunities, from increased flexibility to rapid scaling capabilities. This will see you communicate and address customer issues across different channels from one central location.
  • Data analytics. Data is one critical element that can greatly improve your business operations if used properly. You can use data analytics software to gauge customer behaviors and make high-level decisions that positively impact customer experience.

Also Read: Core Difference Between Buyer Journey vs. Customer Journey

3. Create a More Customer-Centric Culture 

Most modern businesses emphasize customer-centricity and great company culture, but very few practice what they preach. In fact, only a few have fully integrated a customer-centric culture into their business operations. And it’s easy to see why this is the case.

According to a recent CMO Council report, only 14% of marketers say customer centricity is a crucial aspect of their businesses, and only 11% believe their customers would agree with that statement.

Changing the key aspects of your company culture to make it more customer-centric can be challenging. There would likely be a lot of resistance, even from the customers themselves, but it’s a crucial step to building a culture that truly puts the customer first. Some key steps you can take to create a customer-centric culture include:

  • Sensitize everyone in your organization to understand and empathize with customers.
  • Hire for customer orientation and customer experiences.
  • Ensure employees have access to customer feedback and insights.
  • Link employee culture to customer outcomes.
  • Reward employees who focus on customers and provide great customer experiences.

Besides implementing the tips above, you should also make the customer experience everyone’s responsibility. You can further enhance your efforts by embracing the 4C marketing model focusing on the consumer, cost, communication, and convenience.

The goal is to facilitate direct interaction with customers and encourage employees to intervene directly and build long-lasting relationships with your customers.

Final Thoughts 

Your customers deserve exceptional experiences when interacting with your products and services. One critical step to enhancing their experience is to understand their needs and commit to their growth journeys in ways your competitors can’t.

The goal is to amaze your customers and keep them coming back for repeat business. While there are many ways to accomplish this, some techniques are more sustainable and effective than others.

For example, it’s easy to use customer discounts to keep customers, but it may not be a sustainable strategy. On the other hand, implementing a customer-centric culture may take a longer time to yield results, but it is an ideal long-term customer engagement strategy..

As a business owner, you may need to combine various customer engagement strategies to build your unique ideal approach to customer engagement. The three customer engagement strategies we have highlighted above aren’t exhaustive, but they can guide you in developing a solid customer-focused business.

 

how to have a successful blog

How to Have a Successful Blog (Expert Tips)

Blogging has become a great way for companies to write about content that relates to what they do. This can include tips and advice on anything the company is an authority on. Topics for blogging can range from “What a Good Landing Page Looks Like” to “How to Start Your Own Business in 10 Easy Steps.”

You might be wondering, how can my company have a successful blog? Here are 6 expert tips to help you out.

Tips for creating a successful blog

1. Choose a Topic People Care About

The first step to having a successful blog is to write about a topic that people want to read about. Make the topic interesting, and something worth reading. Once you choose a topic, research it to make sure you are providing reliable information to your readers. Then you can begin writing.

2. Make the Formatting Easy To Read

When formatting your blog, it is better to have many small paragraphs rather than a few long paragraphs. A blog is something that people want to be able to read easily. When writing a blog for your company, make sure to include offers and promote other blog posts as well.

3. Have an Attention Grabbing Title

As you are reviewing your blog, go back to the title. This title is important and needs to be clear, specific, and most importantly, attention grabbing. Titles should be between 50 and 60 characters. If it goes over 60, the end of the title will be cut off in the search engine results.

4. Pictures Are Fun to Look At

A blog without pictures can be boring. Add a picture or two to your blog. These pictures can be relevant to your topic, and they can also just be a part of a blog as long as they fit. For example, if your blog is directed towards an audience of readers who are business people, you could include a picture of someone wearing a suit. Pictures are a nice addition to the blog. Do not forget to cite pictures if they are not yours.

There are many reasons a successful blog includes links to other relevant articles. Successful blogs also include a CTA (call-to-action). You can offer downloadable resources like ebooks, checklists, or templates related to your blog post topic in your CTA.

Also Read: 50 Most Powerful Call-to-Action Phrases

6. Share on Social Media

Once you have written your blog, it is time to share it. You can share your blog through social media platforms like LinkedIn and Facebook.

7. Be Consistent and Frequent

The most important thing to remember is consistency and frequency. Blogging is more than one post. It is multiple posts. When you are in charge of blogging for your company, it is best to post a minimum of two blogs a week.

Blogging can be fun. Follow the above tips for creating a successful blog for your company.

Integrating Social Media & SEO Efforts For Enhanced Search Engine Results

Creating a Brand with Social Listening and What Tools To Use

Social media marketing is an important part of reaching today’s modern era customers. Setting up social media accounts that prioritize providing good content can be challenging. In order for your brand to stick out, you need to learn what your customers are looking for and how to provide them with that content. This is referred to as social listening. Those who have social listening strategies worked into their social media marketing gain an edge over their competitors.

Social listening plays a key role in growing your business and increasing your company’s brand trust with its customers. The good news is that the cost to operate social media channels and create engaging content is often right at your fingertips. If you are looking for ways in which you can handle all the comments, likes, and messages on your platforms fear not because we have a strategy for you.

The below content contains ways in which you can learn about social listening as well as tools you can use to make the process easier.

What is Social listening?

Social listening is all about looking into your industry’s trends, comments, and content in order to gain insights into your brand experience. Social listening is critical for understanding how your customer feels about your brand which is commonly referred to as social media sentiment. Correctly using Social Listening is one of the most valuable ways to increase brand trust and create a loyal customer base. One good example of social listening is Netflix promoting a DIY sock that pauses the TV show. Netflix looked at what people were talking about on social media through comments, posts, and stories which lead to this creative invention.

Social Listening Tools

Keeping up with the constant change in social trends can be difficult. Thankfully, there are many different tools and programs that can help brands keep up with trends.

Sprout Social

Sprout Social is a premium service that helps brands and companies monitor data and trends on all social media platforms you are active on. Sprout Social can also be useful for identifying social media goals that your brand can create based on the data. While Sprout Social is an excellent service and can help greatly with social media needs, they are more costly than some of the other social listening tools mentioned below.

HubSpot

HubSpot is a marketer’s dream program. Whether it be for creating inbound content, social media uploads, or advanced automation HubSpot knows what tools a marketer needs. HubSpot has features that allow you to keep track of all social media posts, interactions, and total social media leads. 

Learn more about social media campaigns here!

One of the big perks of HubSpot is the ability to easily work together with the sales team to use social media interactions as a step to making a sale. Furthermore, Hubspot is a free-to-use platform which makes it a must-have.

Also Read: Using HubSpot Lead Flows To Improve Conversion Rates

Hootsuite

Hootsuite is a service that allows users to view and interact with their social media followers in an easy and convenient way. The dashboard that Hootsuite is able to keep track of all social media interactions whether it be messages, comments, likes, or mentions without having to leave the service.

In addition, Hootsuite provides top-notch analytics and reports from all social media accounts in use. This, along with the convenient dashboard, makes Hootsuite a premium service that competes with the likes of sprout social. Therefore the cost of the service is noticeably different than free services.

Buffer

Buffer is one of the more friendly tools on this list. Buffer allows users to “buffer” social media posts on many accounts. The UI for the service is very clean and not as complicated as some other services. Buffer can also respond to comments across many platforms. There is a free version available to use, however, the service will be lacking some features. 

SEMrush

SEMrush is different from many of the other services mentioned above. SEMrush is well known for its keyword research and online ranking data. Furthermore, the ability to manage social media accounts makes SEMrush a valuable service to have. Want to manage all your social media accounts in one place? SEMrush has you covered. You can also use many of the SEO tools and keyword tools to help monitor your social media accounts.

Social listening can be a tricky process to run. Keeping up with so many accounts and followers is no easy task. Thanks to services like SEMrush, Buffer, HubSpot, Hootsuite, and Sprout Social, Marketers are able to keep up with demand. Now it’s time for you to take the wheel, are you ready?

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