video marketing

What We Can Learn from Viral Video Marketing & Examples of How It’s been Successful

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Viral video marketing entails creating and disseminating video content with the goal of broad online sharing. It is a subset of viral marketing that uses videos to generate excitement and raise interest in a specific product or service. When it comes to creating content, going viral is the ultimate goal. Unfortunately, there’s no blueprint for viral video marketing. You could spend tens of thousands of dollars on a 30-second video jam-packed with visual effects, hilarious dialogue, and well-known actors, and it still might not go viral; yet, some random person might upload a ten-second video of their cat and somehow it gets seen by a billion people within a day.

Although there’s no perfect formula for viral video marketing, there are certain things that you learn from successful viral videos from the past. Copying these videos won’t help make you go viral, but learning what made them successful can help you improve your video marketing in general. The following are a few things worth learning from some of the most successful viral videos in the past:

1. Know Who Your Audience Is

One of the most popular ads in recent years is the Dollar Shave Club video. In this video, the owner introduces viewers to the concept of the Dollar Shave Club by walking through his factory. The video is notable for its humor and extreme directness. It goes so far as to use swear words in the dialogue, and even the title of the video has a censored swear word in it. They know exactly who their audience is or else they wouldn’t have been so bold. It might turn some people off — but those aren’t the people they were trying to reach.

2. Invest In The Production

It is possible to make video content on a small budget these days, especially when considering how affordable video equipment has gotten. But that doesn’t mean you shouldn’t put money into the production of your content. High-quality production does not go unnoticed. Just look at the Old Spice Man video. On the surface, it’s relatively simple — a man talks to the audience in a humorous tone to sell Old Spice deodorant. However, the backgrounds are constantly changing all within one shot. He starts in a bathroom, transitions onto a boat, and ends up on a horse at the end. It’s the high-quality production of the video that sells it.

The Power of First-Person Experience Videos

3. Get Their Attention

If your video isn’t interesting off the bat, the viewer isn’t going to stick around to watch the rest of it. This means that you need to grab their attention within the first 10 to 15 seconds of your video. The Poo-Pourri video is a good example of this. For most, the idea of a Poo-Pourri ad sounds kind of boring, yet it starts off with a hilarious line of dialogue that captures your attention right away. It then transitions into a music video, at which point the viewer has likely committed to watching the video all the way through.

Types Of Marketing Videos You Should Use

4. Evoke Emotions

You want your video content to stick with someone after they’ve seen it. To make sure it’s not instantly forgettable, you need to evoke emotions from your audience. This can be in the form of humor or even in the form of empathy. Take Budweiser’s ad Someone Waits For You At Home. Within one minute, it establishes a loving relationship with a dog and its owner that everyone can relate to. At the end, the dog is waiting for its owner, who may or may not return — a message against drinking and driving. It’s a heart-tugging cliffhanger that leaves an emotional impact on the viewer.

These are a few things that some of the most successful viral video marketing examples of the past have in common. While using these tips won’t ensure that your videos go viral, they will help to greatly improve their quality as well as their effectiveness. At the very least, they’ll put your video content in a much better position to go viral.

A GUIDE TO EFFECTIVE MOBILE MARKETING TECHNIQUES
mql vs sql

The Differences Between MQL vs SQL

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One of the biggest challenges businesses face is the lack of communication between their marketing teams and their sales teams. It’s not uncommon for a marketing team to use a variety of strategies to convert a lead and then move on to the next one, assuming sales will pick up where they left off. However, not all leads are the same. Some leads need to be nurtured further and aren’t ready to be engaged. Without any kind of communication with marketing, your sales team is more likely to engage leads that aren’t ready to make a purchase yet while missing out on leads that are. This is why identifying leads as MQL (marketing qualified leads) or SQL (sales qualified leads) is important. But how exactly do you determine whether a lead is an MQL vs SQL?

The Difference Between MQL(marketing qualified leads) vs SQL (sales qualified leads)

Not all leads are of high quality. Just because someone is visiting your website doesn’t necessarily mean that they are a good prospect. You won’t want your sales team wasting time trying to engage with someone who might only have a passing curiosity in your products or services. That’s why you’ll want your marketing team to identify leads who are MQLs. An MQL is a lead that has been identified as someone who is likely going to become a customer, which means that they have value to your business.

Similar Article: A Brief Guide to Sales Lead Generation

However, just because they are likely to become a customer does not mean your sales team should engage just yet. They are likely still in the beginning stages of their buyer’s journey and are still doing research on their own. Trying to close a sale at this point may push them away. It’s only once the lead has taken actions that indicate that they are likely going to make a purchase that they become an SQL. It’s once they are an SQL that your sales team can engage with them.

mql vs sql

Determining MQL vs SQL

The most effective way to label leads as MQL or SQL is through the use of a lead scoring software. Lead scoring software allows you to designate points based on certain qualifications. For example, you can assign a point for downloading an eBook or watching a video on your site. It’s not just specific actions that you can assign points to either. You can assign qualifying points based on demographic information, company information, social engagement, and email engagement as well. You can even assign negative points. For example, if you’re a local business and the lead fills out a form that indicates they live outside of the country, then negative points can be assigned. This ensures they don’t get mislabeled as an MQL.

You will need to determine at what point total a lead becomes an MQL and an SQL. This will require input from both your marketing and sales teams. As to how to decide on how many points to assign to certain qualifications, you’ll need to make use of your analytics. For example, you might find that leads who download a specific whitepaper are more likely to go on and make a purchase. As a result, you’ll want to assign more points to this action.

 

Knowing where your leads are in their buyer’s journey is essential to knowing when to engage with them. As a result, using lead scoring to identify your leads as MQLs and SQLs will help to increase your sales team’s success rate. However, in order for your lead scoring system to be effective, your marketing team and sales team are going to have to work together.

lead generation tips
use tiktok to reach engagement group

How Much To Advertise on Instagram And Why It ‘s Worth The Cost

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As many businesses have realized, visual content engages leads much more effectively than written content. The reason is simple: humans are visual creatures and process visual information 60,000 times faster than text. It’s no wonder why social platforms that focus on visual content are growing in popularity. Take for example Instagram, which as of 2018 had almost one billion active monthly users. Studies have revealed that the engagement rates of brands on Instagram are ten times what they are on Facebook. If you’re not leveraging Instagram to advertise your brand, then you need to begin doing so. The following are a few questions you might have about getting started on Instagram.

How Much To Advertise On Instagram?

First of all, using the basic features that Instagram offers is free. This means that you can post content without having to pay for it. For example, you can just post images or short videos on a daily basis with basic captions. While you can get a lot out of the free features of Instagram, to really increase engagement you’ll want to invest in Instagram ads.

When setting up an Instagram ad, you’ll only pay for the number of clicks your ad actually gets. You bid how much you’re willing to pay per click. This determines how competitive the ad will be (a higher bid means a more competitive ad). You can also set limits on how much you spend per day, meaning that you’ll never go over budget. As to how much you can expect to pay per click, most Instagram ads run somewhere between $0.50 and $1 a click. However, in more competitive industries, that CPC (cost per click) rate can certainly be a lot higher. You can also pay on a CPM (cost per mile), which focuses on impressions. On average, it costs around $5 to $6 per thousand impressions.

Similar Article: Social Media Solutions: Understanding The Importance of Social Media Engagement vs. Following

How Can You Use Instagram Effectively?

The following are a few tips on how you can use Instagram ads effectively:

Know your audience – Instagram ads lets you define your audience (including by age, location, language, interests, behaviors, and more). Not knowing who your audience is will make it more difficult to define the right audience to advertise to. As a result, your ads will not be very cost-effective.

Choose your placement – You can choose where your ads will be placed, such as on Instagram feeds, Instagram stories, Facebook feeds, Facebook instant articles, or on the right column of Facebook. You can even choose to target certain devices (such as mobile devices) or operating systems.

Find influencers – Tagging influencers or reaching out to them to see if they want to promote your brand can help to lower your ad costs significantly due to the number of relevant followers they’re likely to have.

Track your relevance score – Facebook has a relevance score that you should track to identify how efficiently your budget is being used.

What Makes Instagram Worth the Cost?

The following are a few of the main reasons why it’s worth investing in Instagram ads:

Target specific leads – You can target specific demographics in specific locations, thereby making your ads more effective at engaging a target audience.

Reach a massive audience – Not only can you target countless users on Instagram, but because it’s owned by Facebook, you can run your Instagram ads on Facebook as well

 Use outside links – While you can’t include clickable links, you can include any link you want in the caption (users just have to copy and paste it). This means you can drive viewers to any landing page you want.

Create longer videos – Instagram limits videos to 15 seconds in length unless you’re using Instagram ads, in which case your videos can be up to 30 seconds long. There are many social channels that you can advertise on, but Instagram is one of the most effective at generating user engagement. This is especially true if you invest in Instagram Ads. When looking into how much to advertise on Instagram ads, understand that you’re only paying for clicks or impressions, making it a very cost-effective strategy.

social media marketing
marketing optimization

A Guide to Successful Marketing Optimization

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Trying to manage all of your marketing efforts can be a time-consuming process. There are only so many hours in a day and if you have a robust marketing strategy, then finding time to perform basic marketing tasks can be challenging. It’s why marketing optimization is so important. The idea of marketing optimization is to improve the efficiency of your marketing efforts and maximize your desired outcomes. Effective marketing optimization can help make your strategy easier to manage and more successful to boot. The following guide lists the steps you need to follow to begin utilizing marketing optimization.

Steps You Need to Follow for Marketing Optimization

1. Analyze Your Marketing Data

You’re not going to be able to optimize your marketing efforts if you’re unable to identify existing issues and challenges facing your marketing process. Collect and analyze data about your current campaign and website performances in order to identify various weaknesses and/or inefficiencies within your marketing strategy. For example, maybe your email list grows at a sufficient rate, but email open-rates seem to be going down. Or maybe your social media follower numbers are growing, but your web traffic isn’t.

2. Identify What Issues Need Addressing

After analyzing your data, determine what areas could benefit most from marketing optimization. There are a few common ones to consider.

  • Advertising

    Narrow down your audience by identifying your business’s buyer personas. When you have a detailed description of your ideal customer, you can focus your ad campaigns on the correct audience. When you’re reaching the right people, you no longer need to worry about wasting money on failed campaigns.

  • Landing Pages

    If your landing pages are not generating traffic or leads, you need to look into ways to optimize them. Your social media, SEO and paid advertising should all be leading back to your landing pages. Review each page’s copy and see if it relays the correct message you want your audience to see. If your copy does not align with your company goals and values, visitors will get the wrong message. Additionally, rethink your layout and design, including font, colors and images. You can use different CTAs to test what your audience responds most positively to.

  • Emails

    Your email audience is important because you already know they opted in to hear from you. You want to keep them engaged and interested in your business. You need to optimize all aspects of your email campaigns, including times sent, layout, copy and audience. Look into automation tools that will help.

Email Marketing Metrics You Should Keep in Mind and What They Mean

3. Determine Automation Opportunities

In addition to identifying issues that need to be addressed in your marketing strategy, marketing optimization also allows you to identify opportunities for marketing automation. Automating certain processes can help improve results by speeding up the completion of tasks and improve accuracy by minimizing errors. The use of automation also helps cut down on tedious, time-consuming manually done tasks, therefore giving you and your team a significant amount of time to dedicate to more important jobs.

Take the previous email marketing example. You likely have customer emails that no longer exist, are no longer being used, or the recipients haven’t engaged with your brand for a long time. To remove them, you can implement an email validation (also referred to as email verification) automation tool. Such a tool can comb through your email list and automatically find non-responsive email addresses to remove. This gives you more time to focus on the content of your emails and tailor them toward the active recipients. It also takes the inactive recipients out of your analytics, giving you a more accurate representation of your email performances.

You can also use automation to segment your email list using the personal information you have from your recipients. Segmenting your email list can improve your ability to email relevant content to different recipients. This boosts your email open rate and improves the overall effectiveness of your email marketing strategy. Making your content more relevant to recipients means they’re less likely to ignore emails or unsubscribe from your email list.

4. Execute Your Plan

Optimizing your marketing strategy isn’t as easy as simply doing it. You need to obtain organization alignment, which means working with your team to prioritize responsibilities and inform the proper stakeholders. Certain stakeholders can provide insight into the process, after all. This helps you highlight the goals that you want to achieve. You also need to make sure that you have the resources to execute your plan. Your team may already have a plate full of responsibilities. You will need to efficiently manage who is responsible for what task and how they need to prioritize their work.

5. Continue To Optimize Your Marketing Efforts

Optimizing your marketing strategy may take some time depending on the resources at your disposal. However, once you finally execute your plan, you still need to continue optimizing your marketing strategy. There’s no guarantee that the changes you’ve made will be effective, after all. You’ll want to keep collecting and analyzing data so that you can continually find ways to further optimize your marketing efforts. You may discover that you missed more ways to optimize your marketing strategy. Odds are you’ll be implementing new tactics that will need to be optimized as well.

Marketing optimization allows you to pinpoint problem areas in your marketing strategy and to address them. Optimizing your marketing strategy also gives you the opportunity to obtain a big-picture view of your marketing efforts. This makes it easier to prioritize your tasks and ensure that you’re focusing on the most important tasks at hand.

30 Greatest Lead Generation Tips
50 powerful call-to-action phrases

3 Helpful Tips To Improve Your CTAs To Generate More Leads

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Calls-to-Action (or CTAs) are images, buttons, text, etc. that prompts one of your website visitors take some kind of action. CTAs could be trying to get visitors to download a white paper, read an article, or contact for more information. Improve CTA is the beginning to convert website traffic into leads.

Here are three ways for you to improve your CTAs and to make sure they are maximizing their presence on your website and generating the most contacts.

1. Use Action-Verbs and Be Specific

2. Grab Attention Immediately

3. Test Your Results

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How Having a Real Time Location System Can Benefit Campaign Performance

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As you likely know, mobile marketing is an incredibly effective way to reach a significant part of your audience. Companies that aren’t leveraging mobile marketing at this point are at risk of falling behind their competition if they haven’t already. However, while most businesses understand that they should optimize their online content for mobile use, not everyone is taking full advantage of what mobile users can offer. For example, a real time location system can tell you where your audience is, which can be incredibly beneficial for improving campaign performance.

Using a Real Time Location System to Improve Campaign Performance

Smartphones have built-in GPS that pinpoints where the user is. This is data that you can access as long as you have permission from the user. You will need to offer an app that the user can download in order to access this data. Some users are going to disable the real time location system as a way to keep their privacy. However, a lot of people don’t mind if your app provides a helpful location-based feature.

The Benefits of a Real Time Location System

Being able to track the location of your users can come in use in numerous ways. Not only can you use this information to measure the effectiveness of your inbound marketing strategies, you can use it to better target your audience. The following are a few examples of how using a real time location system to improve your marketing efforts:

  • Target users near your stores: You can automate certain push notifications to be sent out to users who are within a certain radius of your stores. This is a great way to target users who may not know that they are near one of your stores. Even with users who know about your store’s location, you can send out content that might convince them to drop in. Sending them a special discount code that they can use there is a good example. It’s an incredibly effective way to increase foot traffic to your physical locations.
  • Target users near your competition: You can even use your real time location system to steal customers from your competitors. For example, your users might be headed to a competing store or are near a competing store. You can send them an offer to match any promotions they might be offering.
  • Improve reach: You can figure out what areas the majority of your users tend to be in. This can give you a lot of helpful information that you can use to improve your reach. For example, if you’re based in Philadelphia but you notice that a lot of users are in the NYC area. You can then use that information to target those areas. You can do soCampaign Performance by creating more location-based content or even by opening a store in that location.
  • Measure foot traffic. Measure how effective your mobile marketing efforts are by measuring foot traffic in your physical stores. For example, if you send out notifications of an in-store sale to your users, you can then identify how many users ended up going through the store on the day of the sale. You can use the foot traffic you measure at your stores to judge the performance of specific marketing tactics in many other ways as well.

As you can see, using a real time location system can be hugely beneficial to your cross channel marketing efforts. The trick is knowing how to implement it. These are just a few examples of how you can use the location data you have access to. This can help optimize your marketing campaign and improve sales.

Learn To Use Social Media To Find New Leads
blog vs vlog

Blog Vs. Vlog: Why Your Business Should Begin Vlogging

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The blog has long been one of the preferred tactics for content marketing strategies. Using a blog, you can easily publish a variety of different content, from written articles to infographics and more. However, blogging isn’t the only content marketing tactic that works. More and more businesses are beginning to vlog as well. The concept of a vlog is simple — it’s a blog in video form. The question is how do you decide which to choose between blog vs. vlog for which type of content?

The Benefits Of A Vlog

These days, vlogging can be done with nothing more than a smartphone, making it both affordable and easily accessible. It’s important to have content available for your prospects and clients that prefer video to text. The following are some of the major benefits of utilizing vlogs.

  • Vlog content is easy to produce

    With advancements in technology, the equipment you need to produce a vlog isn’t as expensive as you might think. Of course, you’ll want to spend some money to ensure that the quality of your video content stands out from the pack, but it’s more affordable to do so now than ever before. They also give you an easier way of explaining blog topics that you think would be better demonstrated visually. Words alone can not properly convey every idea.

  • Vlog are engaging

    Vlogs are incredibly engaging and there’s a simple reason for this. Not only do people more easily consume visual content, but vlogs also allow you to showcase your personality. They provide a person, whether it’s someone in your company, a customer, or an actor, to represent your brand. By having someone on screen, viewers will be able to engage on a personal level much more easily. This is difficult to do with written content since you can’t immediately convey a personality.

  • Vlogs are mobile-friendly

    It’s much easier for people to watch videos on their smartphones than it is to read blogs. Reading is more challenging on smaller screens, while videos can display in full HD and will run smoothly. It’s why half of all video content is viewed on mobile devices. Additionally, people who are watching videos on mobile are more likely to share. It’s estimated that 92 percent of people viewing videos on their mobile devices tend to share videos.

How Businesses Can Use a Blog To Strengthen Their Online Marketing Efforts

Choosing Blog Vs. Vlog

Many of the benefits of a vlog are advantages as well. Because of the fact that vlogs are video content, they are inherently more engaging, shareable, and mobile-friendly than blogs. However, you could argue that blogs are easier to produce — although some might not agree since blogging does require writing and editing skills. The thing is, there’s no necessity to choose between blog vs. vlog. Why not implement both? Both written content and video content have a place in your content marketing strategy. And when it comes to content, it’s good to have a variety. By providing your audience with content they can both read and watch, you cover all of your bases. Now the question becomes when do you blog and when do you vlog?

How to Have a Successful Blog (Expert Tips)

When to Blog or Vlog

Blogging is a great way to get a lot of information across to your audience. For example, if you have a lot of statistics that you want to share, then an infographic or a bullet list can be more effective than rattling them off on video. However, when it comes to things like tutorials or demonstrations, vlogging is going to be more effective since you can show your audience instead of having to tell them. It also depends on the message you want to convey. If you want to build a real connection with your audience, a vlog might be better suited as they can see and hear another human being. Even if you already have a strong connection with your blog audience, vlogging can only improve it.

Vlogs also work well for your social media posts. Platforms such as Facebook, Twitter and Instagram are great places to share vlogs and get more people interested in your content due to easy sharing features. Since it’s a video sharing platform, YouTube is the best place to be uploading vlogs. Users receive video recommendations based on other content they have watched which makes the likelihood of the correct audience finding your videos greater. While links to blogs can be shared on social media, audiences are unable to view the entire content without going to another website. Vlogs can usually be viewed directly on the platform they’re shared on such as Facebook or YouTube, or a snippet of them can be shared on Instagram and Twitter, depending on the length.

There are advantages to both blogging and vlogging, but there’s no reason to limit yourself to one or the other. Both can be incredibly effective at informing and engaging audiences as well as attracting and converting more leads. In the end, it’s the quality of the content you create that matters most.

25 Website Must Haves

Market Segmentation

6 Types of Behavioral Data That Can Be Used For Segmentation

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Behavioral Data is the way that your users behave provides you with significant insight into your audience, your website, and even your products and services. You can use this information to segment your users so that you can more effectively target them using a variety of marketing techniques. This strategy is known as behavioral segmentation.

Behavioral Data Examples for Segmentation

You will need to use analytics in order to look at a variety of different metrics that will reveal behavioral data. The following are six metrics that can help you gather behavioral data to use for behavioral segmentation:

1. Page view history

Seeing what pages a user is visiting can give you a good idea of what they’re looking for. You can also identify pages that they are spending most of their time on. This reveals the content that interests them. Looking at their page view history (as well as the pages they’ve spent a lot of time on) will help you gather information on what subjects they’re most interested in. This will allow you to provide more custom cross-links for related content. It can also direct users to content that’s more likely to interest them.

2. Email opens

Just because a lead is on your email list does not mean that they are reading all of your emails. Identifying what emails they are opening will give you a good idea of how to follow up those emails with custom messaging and retargeting. You can also better understand what headlines and messaging times get the most open. This will allow you to adjust your email strategy so that it’s more effective.

3. Social engagement

Social engagement is identified by the content that users like, share, or comment on. You can track the social engagement of your users. This helps identify what types of content they engage in with most to tailor content that’s more to their liking. You can also share content with them directly to engage with them more personally. This will help build stronger relationships.

Read More Related Article – Improve Your Marketing Strategy By Asking These 4 Questions

4. Videos watched

More people are now watching videos on a daily basis due to how easy it is to access them via mobile devices. Keep track of your user’s video-watching history so that you can let them know when you publish similar video content in the future or so that you can send them more content (video or non-video) based on the subject matter of the videos they’ve watched.

5. Purchase history

Tracking what your customers have purchased will let you know their needs and wants. This will make it easier for you to send targeted offers and identify cross-selling opportunities. Remember, buying history isn’t just limited to what your customers are purchasing. It also includes when they are making those purchases. You can target them using offers on dates that they tend to make their purchases.

6. Product usage

Depending on the product or service you’re selling, you can gather data on its use. For example, if you sell software, then you can track how often it’s used. This allows you to upsell heavy users. This also allows you to send targeted content to users who aren’t using certain features about features. Lastly, it can re-engage users who aren’t using your software often.

These are 6 behavioral data examples for segmentation that you can use as well. By paying attention to your users’ behavior data and using that information to segment your users, you can greatly improve both the effectiveness and efficiency of your marketing efforts.

30 Greatest Lead Generation Tips

How To Outshine Your Competition with Effective Ecommerce Marketing

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While not all businesses have an e-commerce page, many do. If you’re selling products or services online, you’ll want to make sure that you have an effective ecommerce marketing strategies. If you don’t, it’s going to be difficult to stand out from all the other e-commerce sites out there. Through the use of digital marketing strategies, you can build awareness of your ecommerce page as well as generate more traffic. Thereby, you can improve your chances of closing sales. The following are a number of effective ecommerce marketing tips that will help you do just that:

Ecommerce Marketing Tips

social media

Diversify Your Social Media Presence:

One of the big challenges of ecommerce marketing is figuring out what social media platforms work best for certain markets. You won’t want to pour all of your resources into one or two social media platforms, only to realize that they are ineffective for your e-commerce site. Instead, diversify. Establish a presence on several social channels and use analytics to determine which platforms are successful and which aren’t. Finally, ditch those that don’t work and focus on those that do.

Create Original Content:

Some companies will use existing content because they want to focus more on other business tasks. However, unique content is much more likely to have an impact on potential customers. Creating original content will help improve engagement with prospects, and bring more potential customers to your e-commerce page. Additionally, you can use the content you create to teach consumers about your products and services.

Personalize Your Content:

Personalizing content, such as the emails you send to your leads, can contribute to an increase in revenue. This is because content will be more engaging if you address the lead by name, and tailor content to meet their needs by using collected information. If it feels like you’re actually writing to your leads, and not just sending out advertisements to everyone on your email list, you’ll be more likely to capture their attention and improve your odds of conversion.

Similar Article: Improve Your Marketing Strategy By Asking These 4 Questions

Implement A Loyalty Program:

As focused as you may be on finding new customers, don’t forget about your existing customers. The majority of your revenue will come from regular customers. Regular customers are important because they are more likely to act as brand ambassadors that can help drive more potential customers to your site. Implement a loyalty program that rewards them for their business. This can include offering special promotions based on their purchase history, or offering some sort of reward point program.

Optimize For Mobile Use:

Many customers shop for products and services on their mobile devices, such as smartphones or tablets. It’s also how they consume content and engage on social media. If your e-commerce site isn’t optimized for mobile use, you will miss out on a significant number of potential customers.

 Automate Social Networks:

To successfully leverage social media and bring in more customers, you’ll need to have much more than just a social presence. You’ll also need to engage on a regular basis by posting content regularly. Otherwise, followers will forget about you and your social presence will become irrelevant. However, this can be quite time-consuming, which is why you should automate some of your social media tasks. For example, you can use automation tools to post content at specific times based on your schedule.

Digital marketing is a must for any business that maintains an e-commerce site if they want to stand out. These are six marketing tips for ecommerce you should follow to improve your ability to attract and retain customers.

Inbound marketing will help you grow your business by attracting website visitors, converting them into leads and closing leads into customers
buyer persona

How To Implement A Customer Retention Program for Long-Term Success

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Customer retention program that allows you to continue to engage with existing customers so that they will continue being your customer. Inbound marketing is a very involved, long-term strategy that businesses put a lot of time and resources into – as they should. However, one of the issues that many companies have is that they focus so much on attracting new leads and nurturing them that once they finally close the sale, they act like they crossed the finish line. This is a huge mistake. The best customers aren’t the new customers, they’re the existing customers that continue to make purchases. In fact, it’s estimated that improving your customer retention by as little as five percent could potentially increase your profits by as much as 95 percent.

The following are a few tips on how to implement a successful customer retention program.

Regularly Ask For Feedback media mix

Ask for customer feedback, whether it’s about the quality of your products or services, their experience dealing with your customer service, what would make your service better, or even about the function of your website. You can do this via email (NPS surveys are great for this), social media, or even a feedback page on your site. Feedback lets you see where you stand with your existing customers.

If someone had a less than stellar experience, you can even reward them for providing you with honest feedback with a special promotional offer (thereby helping offset the less than stellar experience and hopefully showing them that you’re taking their feedback seriously). Not only are you showing customers that you want to know how their experience was, but it actually provides you with a lot of insight into how you can improve the customer experience to increase customer retention in the future.

Establish A Customer Loyalty Program

A loyalty program is one of the best ways to retain customers, yet many small businesses don’t have one. There are many ways that you can implement a loyalty program. You can provide discounts or free shipping based on how many purchases they’ve made or you can establish a rewards program based on points earned for purchases that they can use towards other products or services.

Similar Article: How To Develop Content To Build Customer Loyalty

Provide Live Chat On Your Website

While a chatbot can be helpful as well, having a live chat feature on your site will allow your customers to speak with an actual human. You can choose what pages to have your live chat box appear, such as your customer support page or your client login page. By offering this feature, you greatly improve the experience your customers have since they’ll be able to ask questions or report any issues that they might be having without having to wait to speak with someone.

Follow Up On Dormant Customers

Pay attention to customers who haven’t made a purchase in a while. Make sure you follow up with these customers just to keep your brand on the top of their mind. For example, you could email them an offer on a product that they bought before to encourage them to buy it again. Or send them content that can enhance the use of your product or service.

Customer retention programs are essential to the success of your marketing efforts. Without customer retention programs, you’ll end up losing the customers that you spend so much time and effort obtaining. These are a few tips on how you can implement effective customer retention programs into your marketing strategy.

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