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Communication Tips for Senior Living Homes

Millions of people have been stressed out and worried about their families every day during this COVID-19 pandemic. This is especially true for people with family members who are living in senior living homes. If you are running senior living homes, then odds are you’re doing everything you can to keep residents safe and comfortable. However, you should also be doing everything you can to alleviate the worries and fears of their families. To do this, you will need to be able to communicate clearly and regularly. The following are a few tips that will help you communicate more effectively during this time of crisis:

Know Your Audience

Not only do you need to know who you should get your message across to, but you need to know how you’ll get that message across. This requires that you know who your audience is. Your audience should include not just the family members of residents, but also employees, board members, and more. It’s because your audience is so varied that you should develop buyer personas. It will become much easier to meet the needs of your audience if you are able to target each one of your buyer personas. It also ensures that you don’t forget to address certain parts of your audience. For example, you might be so focused on alleviating the worries of the family members of your residents that you forget to address your employees. You need to keep communicating with your staff as well. Additionally, your staff will have family members who may be worried too.

Finally, the creation of buyer personas will help you determine which marketing channels to use for each part of your audience. For example, if your staff is on the younger side, it may be easier to communicate with them via Twitter. However, older residents are less likely to use Twitter. To deliver information to them and their families, Facebook might be a better option.

Use Your Marketing ChannelsSenior Living Homes 2

Businesses of all types tend to slash their marketing budgets first when times are tough. You should avoid doing this. Instead, refocus your marketing efforts to communicate with your audience. For example, you can create content for your blog to deliver information about what precautions you’re taking at your senior living home. Such content can help assure people that you’re taking good care of their family members. You can also provide information on how they can keep in touch with residents since in-person visits may no longer be possible. Consider creating content focusing on the caregivers of your senior living home. Such content allows you to spotlight your frontline workers while also inspiring confidence in your audience about your staff.

Besides continuing to create and publish content, you should also continue using social media. Social media is an excellent way to keep in touch with families. Use your social media channels to answer questions and concerns your audience has on a daily basis. Post updates to your social channels on a regular basis as well. The last thing you want to do is make your audience feel like they are being kept in the dark. The more often you provide updates, the less worried they will feel.

Enjoy the Article: Content Marketing Plan For Senior Living Communities

Use A Dedicated Spokesperson

Publishing new content on your blog and posting updates on your social channels is a good start. However, you should also have a dedicated spokesperson to deliver important messages to your audience. Posting videos or hosting webinars using this spokesperson can be very effective. With a spokesperson, your audience will have an easier time connecting with your message. It’s also easier to build trust when there’s an actual person delivering a message. The more trust you build, the less worried your audience will be.

You don’t necessarily have to create video content spotlighting your spokesperson either. For example, your spokesperson can deliver a message that’s posted on social media or in blog form as well. Simply having a name that people recognize attached to your message will help build trust. Your spokesperson will essentially represent your company’s leadership. This means that they should probably be an executive-level representative. Because we are living in uncertain times, it’s a good idea to name a dedicated spokesperson as well as a backup spokesperson.

These tips can help senior living homes communicate much more effectively. As a result, you can help to alleviate the worries and stress of your residents’ families. These communication tactics can be leveraged during any type of crisis, including this current COVID-19 pandemic. However, they are also essential to senior living marketing strategies even when there is no crisis to speak of.

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Senior Living Advertising Ideas That Avoid Stereotyping

One of the main reasons why marketing a senior living community is so challenging is because it’s easy to fall into the trap of advertising to seniors in a stereotypical way. In fact, a recent survey of 400 seniors aged 70 or over revealed that 60 percent of respondents felt that most advertisements used stereotypes to represent seniors. Keeping that in mind, the following are a few advertising ideas to help you avoid senior living stereotypes:

Don’t Be Pushy Or Preachy

A lot of ads that target seniors tend to be on the condescending side. You’ll want to try and position yourself as an authority on the subject, but you won’t want to do so in a way that you’re telling your audience you know better than they do. This will come off as pushy or preachy, which is a tone you should avoid. Be factual and informative in an honest and respectful manner.

Focus On The Individual, Not The Demographic

One of the biggest offenses in senior stereotyping is to use actors that fit the general demographic of your audience and have them do something mundane, like smiling while they drink a glass of wine and stare out into the distance. How is your audience supposed to relate to an image like this? On the other hand, you also don’t want to deceive a senior struggling to live on their own; such as someone being helped into bed because they are too feeble to function by themselves.

Instead of trying to represent an entire demographic by the extreme ends of the spectrum, focus on the individual. What does your target audience actually want and need out of a senior living community? Highlight purposeful activities, such as actively participating in the world and continuing to pursue their passions.

Check out this article for tips on how to market senior living communities

Show Don’t Tell

Having someone speaking to the audience about the benefits of moving into your living community is a tired trope. It’s something that most seniors expect from a pamphlet. Showing is much more effective than telling. A great example of a senior living community that did this focused on showing the day-to-day lives of its residents as they dined, exercised, played pool, painted, and more — all without any dialogue whatsoever. Like they always say, an image is worth a thousand words.

Entertain Your Audience

It seems like many advertisers forget that seniors still like to be entertained and that they have a great sense of humor. You don’t need to be deadly serious when marketing towards seniors. Try to entertain them and appeal to their sense of humor — you’ll find that they’ll be much more engaged as a result.

Many senior living communities fail to market to a senior audience effectively. This is because they fall into the trap of using advertising ideas that rely on senior stereotypes. Seniors recognize these stereotypes and do not appreciate them. As a result,  you will have difficulty generating interest in your community. Use these advertising ideas to help avoid stereotyping seniors in your marketing efforts.

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Senior Living Marketing Strategy1

7 Tactics to Implement in Your Senior Living Marketing Strategy in 2020

Although there is a great need for high-quality senior living facilities that can cater to a growing senior population, there are many different facilities who are competing against one another for the attention of potential residents. As such, an effective senior living marketing strategy is an absolute must. A good senior living marketing strategy will allow you to generate more awareness of your facility and more interest in it. If you don’t employ a number of marketing tactics, you’ll find it challenging to compete for residents, which, in turn, will make it difficult to succeed. With that in mind, the following are a few marketing ideas that can help you improve your senior living marketing strategy in 2020:

1. Improve your web design

Your website is the main hub of your online presence. All of your inbound marketing efforts will direct prospects to your website. However, if your website design is poor, you will likely lose a lot of the prospects that you worked so hard to attract. Make sure that your website uses a simple and easy-to-read layout that’s not cluttered. Every webpage should be easy to scan so that visitors can find what they’re looking for. Your website should also be easy to navigate. Implement a menu bar that’s not overcrowded with links and that includes links to the main pages. A search function can also be very helpful. Finally, it’s vital that your website loads quickly. Visitors will abandon any page that takes longer than two to three seconds to load. They may even leave your website as a result of the wait.

2. Publish helpful content

Create content that is relevant, helpful, and informative to publish throughout your website. Every page should have good content on it. You should also have a blog on which you can routinely publish new content to keep the interest of your prospects. While written content can be effective, make sure that you create a variety of different types of content to keep visitors engaged. For example, images, infographics, video content, and podcasts can all increase engagement.

3. Make it easy for leads to engage

If your leads have questions or simply want to get into contact with you, you need to make it easy for them to do so. Have your contact information available on every webpage and social media page that you have so that prospects can contact you through phone or email. Having a social media presence will also give them the option of messaging through your social channel as well. If you want to go the extra mile, implementing a live chat or a chatbot feature can also be quite effective.

Similar Article: 4 Senior Living Video Marketing Ideas That Will Improve Engagement

4. Encourage leads to take action

It’s not enough to just nurture and educate your leads. The last thing you want is for someone to be interested in your facility as a result of exploring your website, only to decide that they will contact you later. Because you run the risk of them forgetting to do so. Use CTAs (calls-to-action) to encourage leads to take action right away. Whether it’s contacting you or filling out a form to sign up to an email list or to redeem an offer (such as a downloadable ebook).

5. Use PPC ads to attract better prospectsSenior Living Marketing Strategy2

PPC (pay-per-click) ads are effective because they allow you to target specific prospects using keywords. When someone does a search for that keyword, your ad has a chance of showing up. Not only can this help you spread awareness of your facility through Google, but it’s a cost-effective tactic as well. Because you’re only paying for the actual clicks that your ads get.

6. Use local SEO to find residents in your area

Many decision-makers who are looking for senior living facilities for their loved ones will want to keep them close to home. As a result, you should implement a local SEO strategy that makes it easier for people to find your facility while performing local searches. There are several tactics that you can employ to boost your local SEO. You can submit your NAP (name, address, and phone number) to online directories, such as Yelp, you can use local keywords throughout your content whenever appropriate, and you can add or claim your Google My Business to strengthen your local presence on Google.

7. Establish a presence on social media

A social media presence not only makes it easier to interact directly with your audience to answer questions and address concerns, but it’s also a great way to spread awareness of your facility. When you engage with people, their followers may see the interaction, which is an excellent way to boost your reputation. You can also post content to social media, which if it’s shared, liked, or commented on, can help increase exposure.

The success of your senior living facility is going to depend on your ability to generate awareness of your facility. As well as, being able to engage and entice decision-makers to reach out to you. These are seven tactics that you should implement in your senior living marketing strategy in 2020 that will do just that.

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Tips On Using Facebook For Senior Living Social Media Marketing

Senior living social media marketing, is one of the most effective ways to spread awareness about your senior living community. In doing so, you provide your audience with insight into your facility. This is because decision-makers will often look through social media pages; to not only find the information they’re looking for, but also to get a sense of what other people think about your facility as well as how you engage with decision-makers. As for what social channels you should focus on, Facebook is arguably the best way to reach your audience. This is because Facebook not only has over two billion users, but because 75 percent of American adults between the ages of 18 and 49 use Facebook, which means you’re more likely to reach the family members who are in charge of finding a senior living facility for their loved ones.

Keeping this in mind, the following are a few senior living social media marketing tips to help strengthen your efforts to reach your audience and to engage with them via Facebook:

1. Showcase Your Personality

Besides delivering information about your community, you’ll also want to showcase the personality of your community. This is done through the tone you use and the type of content you post. Showcasing your personality is important because it makes your community more engaging for potential prospects.

2. Use Real Pictures Of Your Property And Your Residents

People tend to be attracted to visual content. Pictures of your community can convey much more about what it’s like to live there than words can. Facebook is a great place to share pictures of your property and residents that will have a real impact on your audience. Additionally, people will be more likely to share visual content, thereby helping to drive awareness of your community. Just make sure to use actual pictures of your property and residents and not stock pictures. As this will feel inauthentic and will hurt your trust.

3. Give Your Residents A Voice

Instead of constantly trying to convey the message that residents are happy and active in your community, let your residents deliver the message themselves. Post testimonials from actual residents in your community. Even something as simple as a quote from a resident and their picture can impact a person’s impression of your organization. Your audience is much more likely to believe what actual residents have to say about your community over what you have to say about it, after all.

4. Promote Events And Activitiessenior living social media marketing 2

Keep your followers up to date with all community-related events and activities. Posting updates that include the dates and times help keep your audience informed about what’s going on in your community. It also gives decision-makers the opportunity to see what kinds of events and activities you typically hold.

5. Be Helpful To Your Audience

Facebook is a social channel, which means it’s not just about delivering information to your audience. It’s also about engaging with them in a two-way conversation. As such, make sure to address any questions, concerns, or feedback that’s left on your page; in a polite, friendly, and helpful manner. The more helpful you are, the better it will reflect on your senior living community.

6. Post Content That Is Informative And Relevant

Facebook is a great way to nurture leads through the buyer’s journey by posting links to content. This content can be from your blog or even from other relevant blogs on other high-quality, non-competing websites. Since the buyer’s journey isn’t linear, make sure that you post content that addresses all three stages of the buyer’s journey:

  • Awareness – At the awareness stage, people are still identifying what their pain points are. Content that addresses common challenges to finding the right senior living community (such as budget, help with activities of daily living, location, staying active, and more) help address the awareness stage.
  • Consideration – Once they are familiar with their pain points, they will begin looking for specific solutions. Post content that highlights potential solutions to those challenges and how your community is able to provide such solutions.
  • Decision – At this point, people will know exactly what they’re looking for and will be deciding on the community that best suits their loved one’s needs. Content that helps convince your prospects that your community is the best option can include testimonials, virtual tours, ebooks, and more.

Similar Article: 4 Tips for Marketing Senior Living Communities

7. Use Relevant Hashtags

When posting content or comments to Facebook, adding relevant hashtags helps to categorize what you’ve posted. Doing so can make it easier for interested people to find your content more easily. In doing so, helping to drive awareness of your community on various social media platforms. This includes not just Facebook but also Twitter, Instagram, Google Plus, and Pinterest.

8. Listen To Social Conversations About Your Brand

There are plenty of social media tools available that allow you to track mentions of your community. This allows you to get an overall idea of what people think about you since you can monitor reviews on Facebook as well as general comments about your community. Not only can you get a sense of your reputation this way and find areas that need to be addressed (in the event that there are similar complaints about specific things), but it gives you a chance to find opportunities to engage with the people who are talking about your brand.

9. Drive Conversions Using CTAs

Although your audience can do its own research using the content you post on Facebook, they still need to be encouraged to take action. Use CTAs (calls-to-action) to encourage potential prospects to take specific actions, such as opting in to your email newsletter or calling your community to set up an appointment.

Facebook can be an incredibly effective way to inform your audience about your senior living community and to drive conversions if you know how to leverage it properly. These are nine senior living social media marketing tips that will help you do just that.

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For more information, contact:

Debbie Szwast

dszwast@stevens-tate.com

IHCA/ICAL- Nicole Wagner will Speak at Convention September 11

LOMBARD, IL May 10, 2019- Stevens & Tate Marketing is proud to announce they will speak for the first time at the Illinois Health Care Association (IHCA/ICAL) Convention and Expo. Internet Director Nicole Wagner presents at the Convention that is being held September 9-12, 2019 in Springfield, IL.

Every year the IHCA brings people together to the largest convention in the state for long-term care professionals. The association leads in help and education for the long-term care of elderly, physical, or mentally challenged. This is a time where attendees can learn the latest technology and services available to them with over 100 educational sessions provided.

This year Stevens & Tate Internet Director, Nicole Wagner, conducts a session titled, “Congratulations! You’ve Launched a Website- Now What?” on September 11 1-2:30 pm. The presentation speaks about website optimization. In other words, websites are essential for everything from attracting new prospects to providing information to decision makers. Wagner explores topics such as SEO, social media marketing, and evolving brand messaging. In addition, she breaks down how each come together and create the effective website. And just because a website may have been recently launched doesn’t mean that it can’t continue to improve over time. In conclusion, each step helps strengthen those conversion points for optimal results.

Registration for the event is now open, you can register here.

To stay up-to-date with more marketing by Nicole Wagner, click here.

Steven’s and Tate Marketing

Stevens & Tate Marketing (http://stevens-tate.com) is a full service advertising agency offering Internet advertising; award-winning, on-strategy creative; integrated message development; and cost-effective media planning and execution. Stevens & Tate creates focused, targeted solutions for its clients within senior living, healthcare, pharmaceutical, homebuilding, CPG and food, grocery and retail, travel and tourism, and business-to-business industries.

Nicole Wagner, Internet Marketing Director at Stevens & Tate Marketing (stevens-tate.com), leads an enthusiastic team in strategic planning, web development, social media and search engine marketing, as well as Internet and mobile marketing. She can be reached directly by calling (630) 627-5200 or via email at nwagner@stevens-tate.com.

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SUMMARY: Nicole Wagner of Stevens & Tate Marketing speaks on September 11 1-2:30pm at the IHCA/ICAL Convention that is held in Springfield IL September 9-12, 2019
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Why You Should Consider Using YouTube Videos For Senior Living Marketing

When it comes to choosing what platforms to leverage in order to reach senior living audiences, you may have skipped over YouTube assuming that this particular platform is aimed at younger audiences. However, this is actually not true. You may want to give YouTube another look as it turns out YouTube videos are an excellent way to reach older audiences. The following are just a few of the reasons why you should incorporate YouTube videos into your senior living content marketing strategy:

1. Seniors Use YouTube Frequentlydigital marketing tactics

The idea that YouTube is for younger generations is a misconception that simply isn’t true. In fact, YouTube is the number one video platform of choice for the Baby Boomer generation. According to YouTube’s Trends Dashboard, more than 60 million Baby Boomers over the age of 55 view content on YouTube every month. In fact, four times as many Baby Boomers visit YouTube than people under the age of 18. This means that creating YouTube videos is actually an excellent way to reach your target demographics.

2. Seniors Are Social

By 2013, there were already 39 million people 65 and older that were using Facebook, Twitter, and Skype. At the time, this made them the fastest growing age demographic for these social channels. Considering the fact that there are more senior citizens than ever, incorporating social into your content marketing strategy is a must–and YouTube is a social platform. When you create YouTube videos, you can post them to Facebook, after all. Seniors can then comment, like, and share your YouTube videos, helping to increase brand awareness amongst their social circles, which are likely to be filled with family members as well as friends in the senior citizen age range.

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3. Seniors Prefer Visual Storytelling

The best way to reach senior citizens is through the use of visual storytelling (according to multiple studies on the subject). There’s no more effective way to tell a story in a visual manner than through video. For example, you could use video to tell the story of a resident and their journey to find a home at your senior living facility. By making a resident the main character in your video, you would make your content more relatable to your audience.

4. YouTube Videos Allow Pre-Roll Ads

Pre-roll ads have become quite common on YouTube videos. They are the 5 to 30-second spots that run before the video and that usually can’t be skipped until 5 seconds in. While they can be a real annoyance for a lot of viewers, they can actually be very effective if they are relevant to your video content. This is especially true if you already have video content available on your site.

4 Senior Living Video Marketing Ideas That Will Improve Engagement

You can create effective pre-roll ads by cutting short 15 or 30-second spots out of existing video testimonials or video tours of your senior living facility. This way, when someone watches one of your YouTube videos (especially those that are instructional or informative and not promotional), your pre-roll ads will showcase your senior living facility so that they know who you are.

5. YouTube Videos Can Drive Traffic

YouTube isn’t just a platform to host videos. It can be used to help drive viewers to your website for more information. Curate your YouTube page so that you have a lot of YouTube videos audiences can go through, but make sure that it’s obvious that it’s your senior living facility’s page and include a link from your YouTube channel to your website. You should also add links to your video descriptions and clickable links embedded within the videos themselves towards the end. Doing so can help drive a significant amount of traffic to your website.

YouTube videos can be extremely effective at reaching a senior living audience, which is why you should incorporate YouTube into your content marketing strategy. It’s also worth mentioning that YouTube is owned by Google, which means that properly optimized YouTube videos can help to boost your SEO as well, thereby increasing your page rankings and helping to drive more organic traffic to your YouTube channel as well as your main website.

 

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LeadingAge Illinois

Stevens & Tate to Speak at LeadingAge Illinois Private Duty Symposium in September

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For more information, contact:

Debbie Szwast, 630-627-5200

dszwast@stevens-tate.com

 

LOMBARD, IL., July 25,  2018 – Stevens & Tate Marketing has been selected for the first time to present at the 5thannual LeadingAge Illinois Private Duty Symposium. Internet Director Nicole Wagner will be presenting her insights on online marketing techniques. The symposium is being held on September 12thin Tinley Park, IL.

LeadingAge Illinois is one of the largest and most respected associations of providers serving Illinois older adults, and is the state chapter of the significant national organization. LeadingAge Illinois serves more than 500 providers including home and community based services (HCBS), senior housing, continuing care retirement communities (CCRC), assisted living, supportive living and skilled nursing/rehabilitation centers. Wagner will be presenting her ideas and insights on Wednesday, September 12th, from 12:15 p.m. – 2:25 p.m., with a session titled “Attract, Convert, Close, & Delight Your Prospects with Inbound Marketing.”

Wagner will explain how social media encourages people to share and compare their experiences. She will explain how to draw potential residents to your website and convert them into qualified sales leads. This session will use a combination of presentation slides, hands-on worksheets, case studies, and a Q&A discussion in order to address using content to strengthen your brand in the eyes of your prospects and to describe how to nurture your prospect through the buyers’ journey.

The Private Duty Symposium is the result of a partnership between Home Care Association of America, Illinois HomeCare & Hospice Council, and LeadingAge Illinois. In its 5thyear, the Private Duty Symposium brings together experts and thought leaders in the home care industry to inform, inspire and enlighten attendees.

Stevens & Tate Marketing (https://stevens-tate.com)is a full service advertising agency offering Internet advertising; award-winning, on-strategy creative; integrated message development; and cost-effective media planning and execution. Stevens & Tate creates focused, targeted solutions for its clients within senior living, healthcare, pharmaceutical, homebuilding, CPG and food, grocery and retail, travel and tourism, and business-to-business industries.

Nicole Wagner, Internet Marketing Director at Stevens & Tate Marketing (stevens-tate.com), leads an enthusiastic team in strategic planning, web development, social media and search engine marketing, as well as Internet and mobile marketing. She can be reached directly by calling (630) 627-5200 or via email at nwagner@stevens-tate.com.

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SUMMARY: Nicole Wagner of Stevens & Tate Marketing will be presenting at the LeadingAge Illinois Private Duty Symposium in Tinley Park, IL on September 12th.

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4 Senior Living Video Marketing Ideas That Will Improve Engagement

When it comes to engaging with your audience on social media, you’ll want to consider implementing a video content strategy. This is because video is an excellent storytelling medium — and if it’s one thing that audiences can connect with, it’s good storytelling. Not to mention that roughly 72 percent of people would rather learn about a product or service from a video than from text. The following are four video marketing ideas that are particularly effective for senior living communities:

1. Share The Stories Of Your Staff

Getting your audience to engage with a video about a place is difficult, but if you highlight the people at that place, it becomes much easier. Putting a face to your senior living community will make it easier for potential residents and decision makers to relate to your video content (and therefore, your community) on a personal level.

Showcase the stories of some of the people that work at your senior living community and the relationships that they have built with the residents. You could also highlight the people that are in charge by showing why they decided to establish or run your senior living community.

2. Share The Stories Of Your Residents

As good as your reputation might be, you still have to work hard to build trust amongst your audience. Instead of shooting videos about how amazing your community is, consider allowing some of your residents to tell their stories instead. Make the resident or the decision maker a main character, explain what their needs or problems were and allow them to tell the audience why your community was the perfect solution. Not only can such storytelling be extremely effective at engaging the audience, but it works as a customer testimonial of sorts as well.

5 More Tips for Marketing to Senior Living Communities

3. Shoot Documentary Videos And Behind-the-scenes Footage

Provide your audience with a peek into what it’s like to live at your senior living community by shooting documentary videos and behind-the-scenes footage. Video content like this makes audiences feel like they are getting an unstaged glimpse or even a tour of everyday life at your senior living community, which can make your community much more appealing to them.

4. Tell Fictional Stories

While using video to showcase your residents, staff, and management can help make it easier for audiences to connect to your community, don’t be afraid to tell fictional stories as well. Creating a fictional video, such as an animation, for example, allows you to get a little more creative with your video marketing ideas, which in turn can make your videos much more entertaining and engaging as a result.

 

Storytelling plays an important part in getting audiences to engage with your senior living community on a more personal level, and one of the most effective ways to tell your story is through the use of video content on social media. These are four video marketing ideas that will allow you to employ visual storytelling to engage your audience more successfully.

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4 Tips for Marketing Senior Living Communities

Marketing senior living communities can be a real challenge. You’re providing services for seniors; however, there are many people that are involved with the decision-making process. This means that one of the biggest challenges that you face is not only setting yourself apart from other senior living communities but fulfilling the needs of everyone in your audience. This is why how you market senior living communities is so important. Keeping this in mind, the following are a few tips for successfully marketing senior living communities:

1. Know Who Your Audience Is

Identifying your audience will help you target them more effectively when marketing senior living communities. However, since there are several types of people you’ll want to target, marketing a senior living can be tricky. Like previously mentioned, a lot of different people have a say when it comes to a senior moving into a senior living community, from the senior’s adult children to the medical professionals they work with.

Knowing who your audience is will be vital to your marketing efforts, especially when it comes to creating content. You have to write content for the person who is reading it, after all. If you attempt to create content that appeals to everyone, odds are it will end up appealing to no one. To avoid this, you’ll want to create a buyer persona. Creating buyer personas will allow you to more effectively target the needs of your audience when marketing senior living communities.

Buyer personas represent your ideal customers and provide insight that you can use to target them. For example, a standard buyer persona will include a person’s age range, their income levels, their goals, their needs, their challenges, their preferred method of communication, and more. This information can be attained from existing customers, from online surveys and from social media. Because different types of people have a say in the decision-making process, you’ll want to create several buyer personas.

2. Market Your Staffmarketing senior living

While you’ll want to market the services, amenities and activities that your community offers, one of the most important elements of a senior living community is the staff. Families who are looking to move their loved ones into a senior living community will want to make sure that the staff is not only competent but that they will build meaningful relationships with the residents.

Because of this, you’ll want to make sure that you highlight your staff as friendly and caring. You should have a page on your site introducing visitors to your staff. Along with that, you should also create content highlighting their interactions with current residents. Video content is a great way to achieve this since it will help showcase their personalities and their connection to residents.

Learn More. Read our related article: 5 Digital Marketing Tactics For Senior Living Communities

3. Promote Activity

One of the main things that both seniors and decision makers care about is that residents will be able to live a fulfilling life once they’ve transitioned into a senior living community. Seniors want to maintain as much independence as possible, which means that they want to be able to live an active and social life.

You’ll want to position your senior living community as a place where this is possible. You can do this by highlighting and promoting different events and activities that your senior residents participate in. This can be done by writing blog posts about some of the daily or weekly activities that are available, posting pictures and videos of residents participating in various activities, or promoting upcoming events using social media.

4. Use Your Website As A Sales Tool

You should treat your website as a sales tool to help promote your community as a service. Publishing high-quality content that’s relevant to your target audience can help bring in traffic and will allow decision-makers (who are your customers) to educate themselves via the content you have provided. These are your leads. You’ll want to use your website to capture your leads and nurture them through the buyer’s journey.

5. Spread The Word Using Social Media

A social media presence can be incredibly helpful for a number of reasons. First of all, you’ll put your community in a position to directly address concerns and answer questions that decision-makers may have about your community. This can go a long way in building relationships and trust. Secondly, it allows you to keep family members up to date with any news or events concerning your community. This shows your audience that you care about your community and are regularly engaged in improving the quality of life of your residents. Using social media in such a manner can help to build your reputation and spread awareness as a result.

Marketing senior living communities is no easy task, but these tips will give you a good foundation on how to reach your target audience and to position your senior living community as a safe, comfortable and friendly place that will meet the needs of your residents and of those involved in the decision making process.

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digital marketing tactics

5 Digital Marketing Tactics For Senior Living Communities

More and more seniors are becoming tech savvy, using smart phones and tablets to communicate with family and friends. They also use their smart devices to do their own research on where they want to live and how they want to do it. This is one reason why digital marketing tactics are critical for senior living marketing.

Digital Marketing Tactics for Senior Living Communities

Your website is one of your most important assets. It’s where consumers are going to find out more about your company. The place where you build trust. Where you show your leadership in the senior living industry. It’s where they can get more information about your community.

With your website in place, what digital marketing tactics should you employ?

  1. Blogging

Blogging offers you the opportunity to provide your audience with useful information while positioning you as a trusted expert. You can use your blog to provide useful information like how to downsize, how to stay healthy as you age, how to find the right senior community and how to find work as a senior. High-quality content keeps people coming back.

Check out these tips on How to Have a Successful Blog

  1. SEO

SEO (search engine optimization) works to get your community’s website found by the search engines. It is done with keyword placement, quality content, and a dynamic website. The more you have of all three, the better your SEO results will be.

  1. Social Media

Social media allows you to engage your audience. You can share tips, post links to new content, or share testimonials. Facebook offers a place to share as well as a place where potential residents can make queries or learn more about your community.

  1. Email

Email lead nurturing allows you to make your community more attractive to people who have expressed interest. You can share community events, resident highlights and interesting tidbits to show how involved and engaged the residents of your community are. That makes it more attractive to those considering moving in.

  1. Online Advertising

Online advertising positions your brand in front of anyone seeking information on senior living communities. In fact, as they search for that kind of information, your name pops up. It can give you highly qualified leads almost instantaneously.

These tactics will help you position your senior living community. You can grab the attention of seniors as well as their loved ones and care providers.

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