Factors That Influence Consumer Purchasing Decisions

Factors That Influence Consumer Purchasing Decisions: Rethinking the Marketing Funnel

It’s not difficult to argue that it was the Internet that changed the way that consumers purchased products and services. After all, the Internet allows consumers to do research, engage with businesses, and make purchasing decisions on their own time. In fact, this has become easier over time due to the rise in mobile use over the past few years. This has led to the traditional funnel being replaced by the consumer decision journey in that consumers have complete control over their buyer’s journey. As a result, it’s important to stay up to date with the factors that influence consumer purchasing decisions. Doing so will help ensure that you are able to market to consumers no matter what stage of their journey they’re in. The following are some of the important factors that influence consumer purchasing decisions that you’ll want to make sure you address:

Product/Service Reviews

Few consumers are going to make a purchasing decision without reading a handful of easily available reviews. These reviews can be found on comparison sites, third-party sites (such as Amazon), and even on the brand’s site. Reviews have taken on such importance in the purchasing process that having no reviews available for your products and services is almost as detrimental as having negative reviews.

Because of this, you should actively encourage customers to review your products and services following a purchase, make it possible for customers to leave reviews directly on your site, sponsor ads on comparison sites, and address any negative reviews. Don’t remove negative reviews as this will come back to haunt you. Instead, address the reviewer to see if there’s anything you can do to improve their experience. Your effort to make things right can actually help give your brand reputation a boost.Factors That Influence Consumer Purchasing Decisions

Peer Recommendations

There’s nobody that consumers trust more than their peers. They are more likely to listen to a friend’s recommendation than to reviews posted online by consumers they don’t know. Peer recommendations often occur through social media, which is why having a social media presence is so important. However, the key to peer recommendation is customer loyalty. Instead of assuming that once a consumer becomes a customer that they’ll just keep coming back to you, you should continue to nurture them in order to build brand loyalty. By actively trying to retain them as a customer, they will be more likely to stick to your brand. As a result, they will be more likely to recommend your products and services to their family and friends.

Similar Article: Developing the Perfect Omni-Channel Marketing Strategy

Social Media

Consumers spend massive amounts of time on social media to the point where they will often check out your social media page before they visit your website. This allows them to read about your brand, check out reviews, and see what people are saying about you. They’ll be more likely to trust your business if you are actively engaged with consumers on social media, meaning you regularly post high-quality content, answer questions, and participate in relevant social conversations.

These are some of the main factors that influence consumer purchasing decisions. You’ll want to make sure that you address these factors. Doing so will help put your brand in a strong position to meet the needs of the consumer no matter where they are in their consumer decision journey. If you lack any of these elements, you are likely to miss out on any number of potential customers.

Download Our White Paper Guide To Learn How To Perfect Buyer Personas For Your Business
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How To Implement A Customer Retention Program for Long-Term Success

Inbound marketing is a very involved, long-term strategy that businesses put a lot of time and resources into – as they should. However, one of the issues that many companies have is that they focus so much on attracting new leads and nurturing them that once they finally close the sale, they act like they crossed the finish line. This is a huge mistake. The best customers aren’t the new customers, they’re the existing customers that continue to make purchases. In fact, it’s estimated that improving your customer retention by as little as five percent could potentially increase your profits by as much as 95 percent.

As such, you need to make sure you implement a customer retention program that allows you to continue to engage with existing customers so that they will continue being your customer. The following are a few tips on how to implement a successful customer retention program.

Regularly Ask For Feedback media mix

Ask for customer feedback, whether it’s about the quality of your products or services, their experience dealing with your customer service, what would make your service better, or even about the function of your website. You can do this via email (NPS surveys are great for this), social media, or even a feedback page on your site. Feedback lets you see where you stand with your existing customers.

If someone had a less than stellar experience, you can even reward them for providing you with honest feedback with a special promotional offer (thereby helping offset the less than stellar experience and hopefully showing them that you’re taking their feedback seriously). Not only are you showing customers that you want to know how their experience was, but it actually provides you with a lot of insight into how you can improve the customer experience to increase customer retention in the future.

Establish A Customer Loyalty Program

A loyalty program is one of the best ways to retain customers, yet many small businesses don’t have one. There are many ways that you can implement a loyalty program. You can provide discounts or free shipping based on how many purchases they’ve made or you can establish a rewards program based on points earned for purchases that they can use towards other products or services.

Similar Article: How To Develop Content To Build Customer Loyalty

Provide Live Chat On Your Website

While a chatbot can be helpful as well, having a live chat feature on your site will allow your customers to speak with an actual human. You can choose what pages to have your live chat box appear, such as your customer support page or your client login page. By offering this feature, you greatly improve the experience your customers have since they’ll be able to ask questions or report any issues that they might be having without having to wait to speak with someone.

Follow Up On Dormant Customers

Pay attention to customers who haven’t made a purchase in a while. Make sure you follow up with these customers just to keep your brand on the top of their mind. For example, you could email them an offer on a product that they bought before to encourage them to buy it again. Or send them content that can enhance the use of your product or service.

Customer retention programs are essential to the success of your marketing efforts. Without customer retention programs, you’ll end up losing the customers that you spend so much time and effort obtaining. These are a few tips on how you can implement effective customer retention programs into your marketing strategy.

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Factors That Influence Consumer Purchasing Decisions: Rethinking the Marketing Funnel

In order to continue attracting your target audience, you need to keep up with the wants and needs of customers. This can be a real challenge if you don’t understand the factors that influence consumer purchasing decisions. Those factors are a lot different than what they used to be, which means that the customer journey has changed a lot as well. This updated journey is referred to by many as the consumer decision journey (CDJ). What makes the CDJ so different than traditional marketing funnels is that each consumer’s CDJ is unique. Keeping that in mind, the following are three of the biggest factors that influence consumer purchasing decisions in today’s digital age:

Product/Service Reviews

Very few consumers are going to blind buy a product or service based on the content they’ve come across on your website. It doesn’t matter how effective you say it is, how clear your demonstration videos are, or what kind of accolades you’ve received. Customers are going to look up reviews first. Online reviews are easy to find — and many consumers aren’t going to feel comfortable buying a product or service unless it has good reviews.

Reviews come in many forms. There are tons of different websites where customers leave reviews. For example, Angie’s List, Yelp, and Amazon all allow customers to leave feedback on products, services, and overall customer experiences. In addition to customer reviews, consumers also seek out professional reviews. For example, Consumer Reports provides not only professional reviews of certain products, but they offer comparisons between different products as well.

Encouraging customers, as well as professionals, to review your products and services can be hugely beneficial. Doing so (as long as the reviews are mostly positive) can help improve your reputation and build trust with consumers who are in the evaluation stage of their journey.

Similar Article: A Guide To The Decision Stage Of The Buyer’s Journey

Peer Recommendations

More often than not, consumers will initially become aware of brands or their products and services through peer recommendations. They may ask someone in person for a recommendation or ask online, via social media, online chat, or email. It’s one of the reasons why it’s so important to continue targeting existing customers. The journey doesn’t end when someone makes a purchase. You want to continue marketing to those customers to turn them into repeat customers. This allows you to build brand loyalty, which in turn will turn them into brand ambassadors that will recommend your products or services to their peers.

 Social Media

Having a social media presence is incredibly important because so many consumers will turn to social media as a way to do research. They’ll look up brands, ask them direct questions, ask their social groups about their thoughts on your products or services, and look at your social interactions in general. This means that they will look at how you engage with your followers, as well as with users in general, to get a sense of how you carry yourself and whether they can relate to you. A brand with no social presence, or one that doesn’t regularly engage with the community is not going to make as good of an impression on consumers.

It’s important not to become over-reliant on the traditional marketing funnel. Consumers have so much power when it comes to doing their own research about different brands and their products and services, that it’s important to understand how unique the CDJ is. These are three very important factors that influence consumer purchasing decisions in this day and age that you need to make sure you address.

Download Our White Paper Guide To Learn How To Perfect Buyer Personas For Your Business
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Improving User Experience With Good Website Navigation Design

It’s not a stretch to say that your website is one of — if not the — most important element of your inbound marketing strategy. Without it, there’s very little that you can do. Because of this, it’s essential to make sure that poor web design doesn’t frustrate your visitors. Content quality will not mean as much if visitors have trouble viewing your pages or finding what they’re looking for. This is why you need to make sure you focus on creating a user-friendly website navigation design.

Making Your Website Easy To Navigate

When someone visits your website, no matter how they got there, you’ll want them to spend as much time on it as possible. The more they engage with your site, the easier it becomes to nurture and eventually convert them. As such, you’ll want to make navigation through your website easy. Good website navigation design makes it easy to find links to your site’s main pages, as well as  being able to navigate to those individual pages, conveniently. Awareness Stage

Even if you do have a navigation bar with drop-down menus, it is important to note that most users, today, tend to prefer scrolling.  They’ve become accustomed to scrolling because of the way most social media channels work. Therefore, instead of  visitors clicking through your drop-down menu, a scrollable menu allows them to simply move their mouse over the menu to make it automatically drop-down. This way, they don’t have to click three or four times to get to the page they want to go to. Alternatively, they can just scroll through their options until they find the actual page they want to click on.

It’s a better idea to keep content on one page instead of breaking it up on multiple pages. Even if it’s a long-form piece, forcing the user to click on buttons at the end of each page that says continue to page 2, page 3, etc., is a hassle. Since they have to click to get to the next page, in addition to waiting for that page to load as well. Simply allowing them to scroll through the entire article will make your page more user-friendly.

Growth-Driven Web Design – Is It Right For Your Company? 

Examples Of Good Website Navigation Design

The following are a few more examples of how you can create a good website navigation design that will improve your user experience:

Use a responsive design Your website navigation design may be well thought out for your desktop users, but it may not translate well to mobile devices. This happens due to the fact that most websites use a horizontal design, whereas screens on mobile devices are vertical. By using a responsive design, your navigation menu can be designed to turn into a mobile friendly hamburger-style menu.

Incorporate breadcrumbs Breadcrumbs allow users to see what links they have followed to get to the page they are on. This makes it easy for them to backtrack to a previous page they were on if they got lost going through your site.

Link logo to your homepage Make sure that the logo at the top of your page links to your homepage. This makes it easy for visitors to go back to the beginning, without searching for a link to your homepage.

Always display a link to your contact page Displaying your contact information at the top of your page along with a link to your contact page makes you easier to reach.

Make links easy to click for mobile Use buttons for CTAs that are easy for people to click on when using mobile devices.

When designing your website, make sure that you carefully consider your website navigation design. Easy to use and clear navigation will help to improve your user experience, thereby making it easier to keep visitors engaged and on your website.

  25 Website Must Haves For Driving Traffic, Leads & Sales
Factors That Influence Consumer Purchasing Decisions

Using Lead Scoring to Identify Your Best Prospects

Although one of your main goals should be to capture as many potential leads as possible, it’s worth mentioning that not all leads are the same. Some leads are more qualified than others–and the last thing you’ll want to do is waste time trying to nurture low-quality leads when there may be other prospects that are ready to advance through the sales funnel. The way to ensure that you’re dedicating your resources to the best leads that are available is through the use of lead scoring.

What Is Lead Scoring?media mix

Lead scoring helps you to separate your leads in terms of how far along they are in the sales funnel and what needs to be done to nurture them. By using a scoring system, you can more easily identify which leads have more interest in your products or services. By simply looking at the scores you’ve automatically assigned to your leads, you’ll be able to tell if:

  • They need more marketing content
  • They’re ready to engage with a sales rep
  • They’ve already made a purchase and need additional direction

With proper lead scoring, you won’t waste time trying to convert a sale with a lead who still needs to read or view more content to make a more informed decision about your brand. Doing this not only wastes resources, but it also risks alienating the lead by putting too much pressure on them. On top of that, it allows you to ignore low scoring leads that aren’t likely to convert in favor of those that are.

5 Types of Landing Pages To Increase Your Lead Conversion Rate

How To Score Your Leads

At its basic core, lead scoring involves assigning points to each lead based on certain criteria. The more points the lead has, the more qualified they are. The following are a few of the criteria that you should use to assign points to your leads:

Lead demographics

The closer they are to your buyer persona, the stronger a lead they become. Some of the information that can help you score a lead based on their demographic includes the industry they belong to, their company, where they are located, their age, their gender, their education level, their job title, and more. The closer they are to your ideal customer, the more likely they are to become a customer.

The biggest challenge in scoring your leads based on their demographics is collecting the information you need to determine what their demographics are. You’ll want to ask certain questions in your online forms so that when they sign up for your email, you’ll immediately have enough information to score them based on their demographics.

However, you’ll want to be careful about asking too much or asking questions that may be deemed to personal as this can scare leads away from submitting the form. What you can do is ask some basic questions on your initial form, then send out occasional surveys to help you gather more information.

Lead behaviors

In addition to scoring your leads based on who they are, you’ll also want to score them based on what they do. The way they navigate your site and engage with your brand online can tell you a lot about how ready they are to convert. The following are a few metrics you can use to score your leads based on their behavior:

  • Page views – The more pages that a lead has been to on your site, the more interested they likely are in your brand. A lead that has explored your site is a much stronger prospect than one who has only been to one or two pages.attraction marketing
  • Website visits – The more a lead visits your site, the more interested they are likely to be. It’s important to understand that a lead isn’t always going to be interested on their first visit.
  • Specific pages seen – What pages the lead has been to matters. For example, a lead that has read through your product pages and that has visited your e-commerce page is much stronger than a lead who has only been to a few pages on your blog.
  • Offers converted – Leads that have signed up for your email newsletter or who have downloaded free offers (such as eBooks or whitepapers) have likely developed a certain level of trust in your brand.
  • Email engagement – Even if a lead has signed up to your email, it doesn’t mean that they are necessarily strong prospects. If they’ve never opened your email, it means that they may have just been taking advantage of one of your offers and aren’t actually interested in your brand. However, a lead that has opened multiple emails is more than likely interested.
  • Social engagement – Leads that engage on social media with your brand, such as sharing, liking, or commenting on content, are likely to be strong prospects.

These are some of the metrics you’ll want to use to score your leads. Keep in mind that you can give leads negative scores for certain demographic information you gather about them or certain behaviors (such as not opening your emails). This will allow you to identify both good leads and poor leads.

Search Engine Optimization Techniques

What Are The Benefits Of Using HubSpot Marketing Automation Tools?

Creating a successful long-term inbound marketing strategy requires that you tackle several different tactics on different fronts, such as optimizing your site for SEO, creating high-quality content for your website, producing email newsletters, and engaging with followers on social media. Because these tactics all require constant attention to be effective, you should strongly consider the use of HubSpot marketing automation tools as a way to simplify your workload. The following are four reasons why you should be using HubSpot marketing automation tools:

1. Collect and Analyze Data to Improve Your Marketing Efforts

HubSpot’s analytics tools can help to collect data across all of your marketing platforms and provide you with metrics that you can use to the benefit of your marketing campaign. For example, you’ll be able to see what blog posts are outperforming other posts based on metrics such as visits, social engagement, click-throughs and captures. You can use this information to determine what kind of content is more effective or what elements of your blog posts need to be changed. For instance, if you have content that is receiving tons of views but no click-throughs, it may be because your calls-to-action are poor.

2. Personalize Communication With Your Customers

Marketing automation allows you to segment your email list, which makes it easier to personalize your emails and send more relevant content to your recipients. This is done by gathering data from your opt-in forms and using that data to segment your email list into different groups. For example, if you run an online clothing store, then segmenting your list into male and female will prevent you from sending content about women’s clothing to your male audience, which would hurt your ability to properly nurture leads through the sales funnel. The use of email segmentation will make your email marketing strategy more efficient and effective.

3. Schedule Out Your Work Ahead of Time

One of the important aspects of a good content marketing strategy is making sure that you continually publish new content on a regular basis. Your readers are going to expect new content at certain times and if you don’t publish it on the same days at the same times, you’ll lose readers. Of course, remembering to manually publish new content, whether it’s a posting an article to your blog or sending out a tweet, is time-consuming. Marketing automation allows you to create your content and posts well ahead of time and set them to be automatically published at specific times on specific dates.

Read our article: Content Marketing Misconceptions

4. Send More Qualified Leads to Your Sales Team

One of the challenges that a lot of businesses face is having their marketing team on the same page as their sales team. Sales personnel often don’t know what state of the buyer’s journey prospects are on, which makes their job more difficult — especially if they are sent leads that aren’t qualified. HubSpot marketing automation tools allow you to collect extremely useful visitor information, including their history of actions on your website, which in turn can allow you to send more highly qualified leads through to your sales team when they are ready.

The use of HubSpot marketing automation tools allows you make more efficient use of your resources and gives you the opportunity to see exactly what is and isn’t working in your marketing strategies. You’ll end up saving a lot of time on smaller, more time-consuming tasks, which you can then dedicate to more important aspects of your marketing campaign, such as engaging with and nurturing your leads.

Learn To Use Social Media To Find New Leads

How Marketing Automation Can Improve Your Lead Nurturing Process

One of the most important aspects of successfully nurturing your leads through the buyer’s cycle is understanding that each lead is different and that your marketing efforts need to be tailored to the needs of each lead. This can be quite difficult to do manually, which is why most businesses are turning to marketing automation.

What is Marketing Automation?

Marketing automation is an automated process that allows you to target leads based on their behaviors at different points in the buyer’s journey. It allows you to make your marketing more personal by delivering content to your leads that suits their needs or interests. This, in turn, makes it easier to build a real relationship with them, helping to drive them towards the conversion and closure stages of the buying cycle.

Not only does marketing automation help free up resources, it makes your marketing efforts much more effective. How effective? According to one study, businesses that use marketing automation increase their qualified leads more than fourfold.

So how exactly does it work? Take for example a lead that has just submitted a form from one of your landing pages opting into your email list. Using marketing automation software, this action can trigger an automatic email sent to them thanking them for signing up. It can be automatically personalized based on what landing page they converted from.

In fact, you’ll be able to personalize your content to your email list by using the information that they submitted on the opt-in form. Using this information, you can segment your email list to automatically send content at specific times that’s relevant to their interests and needs. For example, if you’re a pet food company and a lead lets you know that they own a dog on their form, then you won’t want to send them content you’ve written about cats. Using automation, you can make sure they get the right content, which will not only help build your relationship, it will reduce opt-outs.

If you’re uncertain as to the difference between marketing automation and CRM, be sure to read through our detailed article on the subject.

The Benefits of Marketing Automation

The following are some of the benefits that you’ll be able to take advantage of when implementing marketing automation software:

1. Improve productivity

Instead of sending emails out on scheduled dates to your entire email list by hand, you can schedule emails to be set out automatically by certain times on certain dates to certain segments of your email list, thereby improving your productivity significantly.

2. Increase revenue

Studies have proven that marketing automation does increase revenue if used properly. In fact, B2B marketers have reported an average of 20 percent increase in their sales opportunities as a result of using marketing automation to nurture their leads.

 

3. Improve customer retention

By being able to target your leads more effectively with personalized content, you’ll reduce the number of leads that you lose.

4. Improve customer relationships

By being able to personalize your interactions with leads, you’ll improve customer relationships. Not only does this help with customer retention, it will help with building your brand reputation. Building good customer relationships can help to improve repeat business and can also generate positive word-of-mouth.

5. Collect better data

Marketing automation software can help you monitor responses to your various marketing campaigns based on the specific parameters you’ve established for success or failure. This data can then be leveraged to improve future marketing campaigns.

For more in-depth information, check out our post on the benefits of marketing automation.

Marketing Automation has more benefits! Check out this article to learn more.

How to Use Marketing Automation

There are many ways that you can use marketing automation. Besides using it to segment your email lists, it can also be used to provide data on what types of content helps move leads from one stage of the buying cycle to the next, which allows you to create higher quality content to attract higher quality leads. In fact, you can also use marketing automation to score your leads based on their behaviors on your site. Scoring leads lets you identify what leads have the best chance of converting, allowing you to more effectively use your resources to target those leads.

One thing to keep in mind is that marketing automation isn’t just limited to your email campaigns or to your website — it’s channel-agnostic, meaning that it can be used on any platform. Read through our article on B2B vs. B2C marketing automation for more in-depth advice.

Marketing automation is proven to be successful, which is why businesses of all sizes have started implementing it into their online marketing strategies. There’s no reason not to use it, all it will do is make your marketing efforts more effective and more efficient, thereby allowing you to capture more leads and close more sales.

Inbound marketing will help you grow your business by attracting website visitors, converting them into leads and closing leads into customers

marketing qualified lead

Why ‘Star Wars’ Is Really About Sales & Marketing Qualified Leads

After recently re-watching the original Star Wars trilogy, I made a startling discovery. The first movie (for clarification, I mean episode IV) is all about marketing qualified leads and sales qualified leads. I know that sounds crazy but it’s (kind of) true! Just stick with me and by the end you will be convinced that I’m right. So let’s get to it.

The (Sales) Force

Think of making a sale for your business in the same was as someone accepting the existence of The Force. In the movies, The Force is an all-powerful entity that binds the universe together. It works as a power that influences people’s actions and decisions. Just like with sales, some things are in your control, but ultimately it comes down to the buyer/believer. If they are not susceptible to what they are hearing, eventually they will turn away. It is a salesperson’s job to minimize the number of people who turn away. That’s why it’s important to treat every lead different depending on where they are in their buyer’s journey. In Star Wars, getting people to believe in The Force is no different. This brings me to my first example.

What Are Marketing Qualified Leads And Why Do They Matter?

Luke: The Sales Qualified Lead

In the movies, people talk about the Jedi like they would monks following a religion. How many people do you know adopted a religion within the same day they heard of it? I’m assuming not many. Enter Luke Skywalker! In the movie, he has never even heard of The Force but after only a brief conversation with Obi-Wan Kenobi (and getting the coolest weapon in the galaxy!) we know that Luke is pretty open to the whole idea. He even seems perplexed that Han isn’t open to the idea of The Force while on their ill-fated trip to Aldaran. For this reason, Luke Skywalker is the quintessential example of a sales qualified lead.

After only a short conversation, we know that he is willing to believe in The Force, even though he has seen no evidence of its existence. Later, Obi-Wan does show off the powers of The Force by using a Jedi mind-trick on a nosey Stormtrooper, but the use of it was both necessary and beneficial. Obi-Wan allows Luke to see the power of The Force but never refers back to that as a way to convince him that The Force is real. By allowing Luke to make up his own mind about whether to follow the ways of The Force was essential to his full adoption of the Jedi ways that would eventually lead him to destroying The Empire’s grip on the galaxy.

Han: The Marketing Qualified Lead

Han is a different story. He isn’t openly hostile to the idea of The Force, but he comes pretty close to it. He chides Luke, telling him that he’s seen no evidence of an all-powerful force that binds the universe together. Even more surprising is that this is after he watches Luke deflect multiple laser blasts from a practice droid while blinded! Anyways, fast forward to the scene where the Rebels are preparing their attack against the Death Star. Notice that Luke doesn’t give Han a speech about why he should fight for the Rebels or that he’s morally wrong for not helping them stop a tyrant who has a weapon of mass destruction.

This is the way your sales team should treat its marketing qualified leads. By not feeling pressure from Luke, Han feels unashamed about turning to his friend and saying, “may The Force be with you.” This is surprising because at this point in the film we are pretty sure Han still doesn’t believe in The Force. Though he may not believe in it, Han has progressed from questioning hostility to respectful recognition of The Force. And, as we all know, Han comes back and saves the day! Not because of incessant nagging, but because he was able to make the decision on his own. Without that level of freedom, Han may have taken his loot and ran away from the battle out of spite. Glad that didn’t happen!

Conclusion

When thinking about sales and marketing qualified leads, it’s important to remember the human aspect of these concepts. I think that by linking these ideas to well-known and popular characters we are better able to understand how and why leads need to be treated differently. Remember, Luke Skywalker may have been The Chosen One, but he couldn’t have saved the universe without Han’s help. A successful business needs to learn how to effectively cater to both sales and marketing qualified leads.

Inbound marketing will help you grow your business by attracting website visitors, converting them into leads and closing leads into customers
sales qualified leads

How To Nurture Marketing Qualified Leads Into Sales Qualified Leads

Inbound marketing consistently helps organizations generate qualified leads. But if your company cannot convert these leads into customers, the leads you generated will go to waste. This can be frustrating, so here are some strategies you should add to marketing plan to convert your leads into sales:

1. Define your qualified lead

Develop criteria for what you consider a qualified lead. By definition, a marketing qualified lead (MQL) is the lead with the highest probability of being a customer compared to the rest. Identify those that are more qualified than others for conversion. Qualification criteria can include: titles, responsibilities, urgency, etc. Using analytics and intelligence, here is how to narrow your leads down:

  • Define your buyer profile:
    • Ask yourself who is most likely to buy your product.
  • Identify actions that indicate interest:
    • Analyze patterns in the kind of actions visitors demonstrate when on your site
  • Revisit your criteria periodically to reflect market dynamics for better focus and effectiveness

[Read How Closed-Loop Marketing Helps Convert Leads To Customers]

2. Gather information to qualify your leads

At this point, assign your team responsibilities accordingly to nurture marketing qualified leads into sales qualified leads. Consider the following questions:

  • What’s the company size and industry of your lead?
    • Knowing the name of your lead’s company isn’t enough
  • What problem is your lead trying to solve?
    • If you know this, you can provide them with the solution they’re looking for
  • Do your leads have the authority and power/budget to buy?
    • Focus on those with ability and authority to generate more sales conversions.
  • When are they likely to buy?
    • By using analytical tools, you can tell whether a visitor to your site has a history of buying. You can also determine their consistency by calculating the time interval between their purchases
  • What are your lead’s other buying decision influencers?
    • This is information yoru lead need before they commit to buy.

To gather all this information, you will need the help of sales people or telemarketers in what is known as human-to-human lead qualification

3. Use the information effectively

Your marketing department should use the information obtained to nurture and close sales qualified leads. If you succeed in maximizing on the information you gathered, you will not only have sales and revenue but also reduced operational costs, as you will use less resources to obtain customers. The most effective way to nurture is to get as personal as possible with the help of tools like email marketing, telephone calls, one-on-one conversations, etc. Segment your target by their interests to generate results.

Now that your sales qualified leads have matured into sales, you can choose to close the sales over the phone or personally, depending on how complicated your product or service is. Set up all relevant appointments if necessary, and ensure your customers feel appreciated.

Inbound marketing will help you grow your business by attracting website visitors, converting them into leads and closing leads into customers

drip email marketing

Drip Email Marketing vs. Lead Nurturing Campaigns; When To Use Each

Many marketing tools seem similar and are often mistaken for one another. Two tactics that are often confused are drip email marketing and lead nurturing campaign. It’s true that there are similarities in the way they work. However, they are two distinct tactics that serve different purposes. You should have both in your marketer’s toolbox to use when appropriate, especially with attraction marketing. Let’s learn a bit about each tactic and when they should be used.

Email Drip Marketing

Emails are a huge part of modern marketing. One email marketing option is email drip marketing. Named after drip coffee makers, this marketing tactic sends out emails at specific timed intervals. Time is the only factor used to indicate when an email is sent. Nothing else.

When should you use email drip marketing?

  • Educating prospects on all the products and services in your company’s portfolio.
  • Keeping your brand in front of your customers while they are contemplating a purchase.
  • Announcing new products or services for your business.
  • Showcasing best sellers in your portfolio.

A well-crafted drip email campaign can educate and inform your audience. However, done too frequently, or used only to pitch products or services, your audience may perceive these emails as spam.

[Read About Interactive Email Marketing Trends Here]

Lead Nurturing Campaigns

A lead nurturing campaign is not based on timed emails. It is based on the lead’s behavior. When a lead performs a specific behavior, it triggers an email with targeted information to be sent to your audience. These emails are designed to guide the lead through the buying process.

This type of campaign depends on gathered information about the lead’s behavior. Specific behaviors that can trigger an email include:

  • Which whitepapers grab the lead’s attention
  • How many times they visit a specific page on your website
  • Which webinar they attend
  • Which of blog post category they spend the most time in

The goal of the emails sent during a lead nurturing campaign is to deliver useful information at critical points in the sales cycle.

A marketing automation system is ideal for lead nurturing. You can build full campaigns within the system that automates almost everything in the process. The power of marketing automation systems is their ability to capture key data. This then triggers the specific emails that nurture leads.

They Complement Each Other Very Well

Drip email campaigns and lead nurturing campaigns, if well designed, will do their jobs well. They both help leads engage with your brand and give leads the information needed to make an informed decision about your products and services.

They are each powerful tools in the marketer’s toolbox on their own, but working together, they are even more powerful. Coordinated campaigns can help close deals faster and keep your brand ahead of the pack.

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