b2b email marketing

Exploring The Differences Between B2C and B2B Email Marketing

How you market your brand depends greatly on who your audience is, which is why b2c (business to consumer) and b2b (business to business) marketing are very different strategies. As such, your email marketing strategy is going to depend heavily on whether or not you’re marketing b2b or b2c. The following are some of the differences between b2c and b2b email marketing to keep in mind:

Optimal Send Time

Knowing when to send your emails has a big impact on whether or not they’re opened. B2c customers are more likely to check their emails in the evenings or on the weekends since they are busy working during the day. B2b recipients are more likely to open them during work hours since they often check their work email regularly throughout the day.

Spam Filters

Spam filters work a bit differently with b2b and b2c customers. B2b customers often use filters that check for certain keywords before deciding whether to inbox the email or automatically sort it into the junk folder. With b2c customers, it’s more about building a good sending reputation with minimal complaints.

Personalization And Segmentation

While personalization and segmentation are important for both, they’re a bit different. With b2c customers, you’ll want to personalize products and content based on individual taste. With b2b customers, personalization should be a bit more subtle, such as by highlighting new stories within their industry or providing case studies that match their needs.

How Customers Respond

B2b customers buy from people, whereas b2c customers buy from brands. This means that when you send emails to b2b customers, you should expect a potential reply. Make sure that you include contact information, such as a phone number and who the email is from so that it’s easy for b2b recipients to reply. This isn’t as important for b2c customers.

The Difference Between B2B and B2C Marketing Automation

Triggers

Using triggers to automate emails to your b2c customers helps to drive them back to your website. However, email triggers don’t work as well for b2b customers. Instead, use triggers for phone calls from your sales team instead.

Buying Cycles

B2b buying cycles are typically longer than b2c buying cycles. This is because you’re not just nurturing a single type of customer like you would in a b2c situation. Instead, you’re having to nurture a group of decision makers. Not to mention that in b2c situations, customers are more likely to make faster decisions based on emotion.

The Role of Content

Because buying cycles are longer in b2b situations, your customers will benefit more from educational and non-promotional forms of content, such as white papers, whereas b2c customers might be more moved to action by testimonials and case studies right off the bat.

These are some of the differences between b2c and b2b email marketing that you should know before crafting your email marketing campaign. The last thing you’ll want to do is to use b2c tactics for your b2b email marketing strategy (or vice versa) since this will hurt your ability to nurture your leads.

email marketing program

What Are The Benefits Of Using HubSpot Marketing Automation Tools

What Are The Benefits Of Using HubSpot Marketing Automation Tools?

Creating a successful long-term inbound marketing strategy requires that you tackle several different tactics on different fronts, such as optimizing your site for SEO, creating high-quality content for your website, producing email newsletters, and engaging with followers on social media. Because these tactics all require constant attention to be effective, you should strongly consider the use of HubSpot marketing automation tools as a way to simplify your workload. The following are four reasons why you should be using HubSpot marketing automation tools:

1. Collect and Analyze Data to Improve Your Marketing Efforts

HubSpot’s analytics tools can help to collect data across all of your marketing platforms and provide you with metrics that you can use to the benefit of your marketing campaign. For example, you’ll be able to see what blog posts are outperforming other posts based on metrics such as visits, social engagement, click-throughs and captures. You can use this information to determine what kind of content is more effective or what elements of your blog posts need to be changed. For instance, if you have content that is receiving tons of views but no click-throughs, it may be because your calls-to-action are poor.

6 Effective Call To Action Examples

2. Personalize Communication With Your Customers

Marketing automation allows you to segment your email list, which makes it easier to personalize your emails and send more relevant content to your recipients. This is done by gathering data from your opt-in forms and using that data to segment your email list into different groups. For example, if you run an online clothing store, then segmenting your list into male and female will prevent you from sending content about women’s clothing to your male audience, which would hurt your ability to properly nurture leads through the sales funnel. The use of email segmentation will make your email marketing strategy more efficient and effective.

3. Schedule Out Your Work Ahead of Time

One of the important aspects of a good content marketing strategy is making sure that you continually publish new content on a regular basis. Your readers are going to expect new content at certain times and if you don’t publish it on the same days at the same times, you’ll lose readers. Of course, remembering to manually publish new content, whether it’s a posting an article to your blog or sending out a tweet, is time-consuming. Marketing automation allows you to create your content and posts well ahead of time and set them to be automatically published at specific times on specific dates.

Read our article: Content Marketing Misconceptions

4. Send More Qualified Leads to Your Sales Team

One of the challenges that a lot of businesses face is having their marketing team on the same page as their sales team. Sales personnel often don’t know what state of the buyer’s journey prospects are on, which makes their job more difficult — especially if they are sent leads that aren’t qualified. HubSpot marketing automation tools allow you to collect extremely useful visitor information, including their history of actions on your website, which in turn can allow you to send more highly qualified leads through to your sales team when they are ready.

The use of HubSpot marketing automation tools allows you make more efficient use of your resources and gives you the opportunity to see exactly what is and isn’t working in your marketing strategies. You’ll end up saving a lot of time on smaller, more time-consuming tasks, which you can then dedicate to more important aspects of your marketing campaign, such as engaging with and nurturing your leads.

Learn To Use Social Media To Find New Leads

media mix

Using The Right Media Mix During Each Stage Of The Buyer’s Journeys

Not all buyers are created equal, and depending on what stage in your sales funnel a buyer lands can dictate the type of marketing they’re ready to receive. And while old marketing practices preached broadcasting a message to the masses, using a media mix to nail down a lead at a specific point along their buying journey is crucial and proven to be more effective to converting leads into sales.

Inbound marketing is about just that: tailoring exactly the right content to your buyer precisely when they need it. In order to accomplish this, though, you must know exactly who your buyer is, where they are in your sales funnel, and what content they need. To do this, you must first understand your buyer personas. From there, you can begin crafting a targeted, personalized, and efficient marketing campaign keeping your buyers in mind.

In order to find the right media mix for your buyers, though, you need to better understand your buyer’s journey stage by stage.

Awareness

Awareness is just the beginning of your buyer’s journey. At this stage, potential buyers are becoming aware they have a problem and begin their search for a solution. This is a perfect opportunity for your brand to be the first thing they see, and plenty of juicy, easily-consumed, educational content will satiate their desire to learn more about their problem.

The awareness stage is at the top of your sales funnel, so buyers are most likely ready to receive a media mix of keyword-focused and successful blogs, PPC and SEO to drive traffic to your site, and mass media to get your message across. Essentially, your buyers will become information consumers and it’s your job to be the content expert they turn to during this initial information gathering phase through your sales funnel.

Your buyer’s awareness of having a problem, incidentally, coincides with your own company’s brand awareness which is the cornerstone of helping curious buyers find their way to your content. Learn how to build that foundational content in the second part of our attraction marketing series: How to Drive Brand Awareness.

media mix

Consideration

Once a buyer has been made aware of their problem, the consideration stage of their buying journey begins. At this point, buyers truly begin to shop around for a solution to their problem and it’s extremely important for you to deliver authoritative, trusted solutions as they matriculate through your sales funnel. Here your brand becomes more distinguished from your competitors.

This is where granular, tailored messages begin to take on a new life and a new role for your buyers media mix, typically in the form of targeted emails that trigger actions from the buyer. Drip emails and lead nurturing campaigns (when used correctly) will become the staple media mix for these buyers entering the middle of your sales funnel. From those emails, a buyer should be able to download content, sign up for a webinar, or read a case study.

Naturally, once a potential buyer filters their way into the middle of your funnel, they must be nurtured in a way that will keep them thirsting for more content and information about your brand. The third part of our attraction marketing focuses on exactly that: Using Lead Nurturing During the Consideration Stage of the Buyer’s Journey.

How do you create great content with the help of the buyer’s journey?

Decision Making

This is where the rubber meets the road for your marketing and your buyer’s journey. If your buyer has made it this far, then you’re on their short list and it’s time to make all of those hard-fought marketing efforts deliver by closing your lead into a sale. Now, you should prove why your brand is above and beyond your competition and establish an emotional connection with your prospective buyer.

At the bottom of the funnel, the best types of mix media marketing for your lead are retargeting and one-to-one connections. Retargeting is where you reconnect with your site visitors and offer a fresh look at your brand while one-to-one connections make a personal connection with your buyer through emails, phone calls, or customized demonstrations of your products or services. These are make-or-break tactics, and implementing them very well could make the difference in making a sale.

For some marketers, picking up the phone and calling a prospective sale can strike fear into their hearts at first glance. Nevertheless, the final piece of the attraction marketing puzzle comes by Using Personal Selling During the Decision Making Stage. Here, we will discuss how to successfully make those personal connections and close your qualified leads into sales.

Download Our White Paper Guide To Learn How To Perfect Buyer Personas For Your Business

artificial intelligence

What AI means To B2B Marketing Strategies

Artificial intelligence is no longer just a concept explored through pop culture; it’s a very real thing that has become increasingly prevalent throughout society, even in the creation of B2B marketing strategies. In fact, the use of AI is practically commonplace now. For example, the use of AI is what allows Amazon to recommend personalized products based on your buying and browsing habits. It also allows your GPS to provide you with the best possible route. For business owners and marketers, AI has also become essential to improving B2B marketing strategies.

The Benefits of AI in B2B Marketing Strategies

The following are just a few ways that the use of AI can help to improve B2B marketing strategies:

Improve the customer experience via personalization

Businesses no longer directly interact with brands when they are doing product or service research. This means it can be difficult to mine information from potential clients or business partners. The use of AI technology can help you collect data that provides insight into the behavioral patterns of both existing and potential clients or partners. This means that your marketing efforts no longer have to be limited to certain sectors, you’ll be able to target specific businesses with messages designed to provide solutions to their specific needs, thereby improving the customer experience as well.

Improve your marketing strategy

The use of behavioral analysis and machine learning can help you to better understand what the pain points of your target audience is. Behavioral analyses also allows you to craft a more effective marketing strategy to reach and convert that audience.

Find out how to build your brand story with your B2B marketing strategy.

Save money by saving time

The use of AI technology means that you don’t have to spend hours analyzing data. This type of data can be collected and analyzed by AI programs for you. It will allow you to dedicate more time to other aspects of your business.

Improve results with lead scoring

Trying to chase down every lead is typically a waste of time since not all leads are equal. The use of AI technology can allow you to score your leads using all of the behavioral data that you’ve collected. This, in turn, allows you to pinpoint businesses that are much more likely to convert. It allows for a better use of your resources since you can identify the best prospects and prioritize your most promising accounts.

The use of artificial intelligence will help to improve your B2B marketing strategies in any number of ways, whether it’s by helping you to collect and organize more valuable data that can be used to more effectively target qualified leads using personalization, or simply being able to make better use of your resources. Be sure to visit us at Stevens & Tate to take advantage of our free downloadable marketing tools, which can be leveraged to help improve your B2B marketing efforts.

For more resources on Attraction Marketing, click here.

Download Our White Paper Guide To Learn How To Perfect Buyer Personas For Your Business

Powerful Call-to-Action Phrases to Increase Clicks

Are you looking to increase your conversion rate? Call to action phrases are an essential part of the conversion process, but what kinds of call-to-actions should you put on your website? CTAs should be simple yet effective, and catch the attention of your visitors.

The formula for a successful CTA page title consists of combining such sales buzzwords as “free,” “discount,” “offer,” “gift,” “guarantee,” with action-oriented words like “click,” “download,” “request,” and “send.” Putting together a strand of words to entice clicks sometimes doesn’t get the job done, though. As a marketer, think of what strikes you as a buyer: emotion.

Humans are oddly emotional creatures and are the only ones that tie those emotions to money hence making many of their purchases subject to the emotions invoked by marketing which is exactly why call to action phrases are so important. This isn’t a secret to marketers either, but leveraging that knowledge and coupling it with your brand’s content can be a little tricky.

Call to Action Phrase Building Tips

CTAs can be as simple as “click here” and “download now,” but can have an infinitely more powerful meaning by adding a few simple words and giving the reader the benefit of what they are getting from the offer.

  1. Include a possessive determiner such as “your.” The possessive aspect of the CTA makes the reader feel as though that piece of content or your offer is already theirs to be had and in their back pocket.
  2. Briefly outline the benefit of the content. Add what your website visitor gets from clicking your CTA. This almost acts as a miniature landing page. For example, instead of saying “click here” use a phrase like “click here for your free white paper.”
  3. Use action words and urgency to encourage clicks. “Limited downloads,” “limited time,” and words such as “now” and “quickly” will enhance the sense of urgency for your users to click on your brand’s CTAs.

Integrating Social Media & SEO Efforts For Enhanced Search Engine Results

Actionable Call to Action Phrases

Actionable CTAs leverage words like “now,” “here,” “click,” etc. Actionable CTAs use an action word to draw the reader into the CTA which gives them that emotional sense of action and satisfies that human demand for immediate satisfaction. Getting content “now” versus “get it in a week” will certainly drive more clicks onto your CTAs.

Keeping in mind some of the tips above, let’s take a look at how using actionable words can make a simple CTA far more powerful. We’ve bolded some of those key terms, but have a little fun. Remove some of the bolded items and see what that does to the phrase. Keep in mind that you can insert any content type or offer in the brackets to fit your brand. Here are a few examples of actionable CTAs:

  • Download Your [Content] Now
  • Click Here for Your Free [Content]
  • Join Now and [Get 30 Days Free]
  • Download Your Free [Content] Here
  • Start Getting Your Free [Content] by Clicking Here Now
  • Click Here for Details About the Best [Service/Product] for Your Company

5 Types of Landing Pages To Increase Your Lead Conversion Rate

Urgent Call to Action Phrases

For most of us, the essence of time can very well be the thing that either helps us make a decision or turns our “eventually” into never. Your buyers are the same way, and giving them a little nudge into a sense of urgency can be just what they need to click your CTA, capitalize on your content, and ultimately buy what you’ve got up for offer. Adding some personal touches (in the right context) can further drive that sense of urgency for your buyer.

Limited time offers, limited time discounts, first time buyer discounts, and limited supply all tend to push buyers a little closer to the buy button in their shopping cart and can be great ways to improve your CTAs. In the case of content and CTAs where the downloads themselves are free, your prospective buyer has virtually nothing to lose. Here are a few urgent call to action phrases that are sure to light the proverbial fire under your buyer and increase clicks:

  • Download Your [Content] While Supplies Last
  • Act Quickly Limited Downloads Available
  • Hurry, This Free [Content] Offer Expires Soon
  • Secure Your Spot Today! Limited Spots Available
  • Only X Days Remaining to [Sign Up, Download, Attend]
  • Take Advantage of this Limited [Content] Today Only
  • I Urge You to Download this Limited Time Offer

Want to learn more about how to attract more leads? Click here to learn about Attraction Marketing!

Exclusive Call to Action Phrases

Adding urgency to a call to action phrase can sometimes seem a little pushy, especially to some C-level managers and business owners, but there is another equally crafty way to make your CTAs appealing to your target audience: exclusivity. Exclusive offers give readers the feeling that they are a part of or at least offered a deal that no one else is in on.

We see these sort of lead generation tactics across multiple retail platforms where deals are both confined to time and exclusive to members only. Whether or not your particular brand is a retailer or not we, as consumers, have been trained to jump on those exclusive offers available only to the elite. This can work with your CTAs as well. Here are some useful exclusive CTA phrases:

  • Join Our Mailing List and Get Exclusive Content
  • This Offer is Only For Our Subscribers
  • Sign Up for Exclusive Offers only Available to Subscribers
  • Request an Invitation to [Join, Sign Up, Get Content]
  • This [Content, Offer] is Only Available to [Subscribers, Members]
  • Download Now for Exclusive Access

Responsive Call to Action Phrases

Naturally, every call to action you create should have an overall goal of generating a response from your target buyer and while practically any of these CTA phrases we’ve outlined could be categorized as either “actionable” or “responsive” we think that it’s best to separate the two factions. Actionable CTAs lead users towards a specific action such as clicking, downloading, subscribing, etc. whereas responsive CTAs invoke a sense of two-way conversation.

With that said, the CTA phrases below will elicit a response from your potential lead: think feedback, a reply, or a point of contact. These types of CTA phrases should hopefully open up a dialogue between you and your potential buyer and give them an opportunity to start the conversation. Here are a few examples of responsive CTAs:

  • Talk to One of Our Experts About…
  • Get a Free Consultation and Talk About Your Business Goals
  • We’d Like to Hear from You: Talk to a Specialist Today
  • Let Us Know What You Think
  • Contact Us Today
  • Contact Me
  • Don’t Hesitate to Get in Touch With Us

Free Marketing Consultation

For more attraction marketing resources, click here.

Craft Your Own CTA Phrases

As we’ve mentioned, the sky really is the limit to crafting attractive content-focused CTA phrases and experimenting with them is one of the great ways inbound marketing can help marketers learn more about their tactics. What’s important to keep in mind is that your buyer is the focus of any CTA or piece of content you craft, and without a doubt, targeting those CTAs is crucial for the success of your content initiatives.

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Real Estate Marketing Trends You Should Implement Into Your Marketing Strategy

The real estate industry has seen a lot of change over the past decade. It wasn’t that long ago when a homebuyer would reach out to a real estate agent through their office the moment they became interested in buying a new home. These days, the majority of homebuyers do their househunting online, which means inbound marketing has become a vital part of the real estate business.

As such, it’s important that you stay up to date with the latest real estate marketing trends. While some come and go, some of these tactics could end up making a huge difference in terms of standing out from the competition and attracting new clients. The following are some of the latest real estate marketing trends that you’ll want to incorporate into your marketing efforts:

Establish a Bloglanding page lead conversion rate

While businesses, in general, have realized the benefit of blogging years ago, it’s taking realtors a surprisingly long time to catch up. According to the National Association of Realtors (NAR), 77 per cent of Realtors did not have a blog in 2018. This means that by setting up a blog, you’ll have an immediate leg up on your competition. Regularly publishing helpful and relevant content on your blog helps to build authority and authenticity, which will make it easier for potential clients to trust you. Having a blog will also help with SEO, thereby increasing the exposure to your real estate business and bringing in more potential clients.

Be Mobile-Friendly

It’s absolutely essential that all of your online content is mobile-friendly, including your website. This is because homebuyers are doing the majority of their research on their smartphones or tablets. For example, if a potential homebuyer is driving around a neighbourhood and they see a house for sale, they may visit the website displayed on the for sale sign on their smartphone while they are there. If they have problems viewing it on their phone, they are likely to just give up on it.

Offer Virtual Tours

Because homebuyers are doing the majority of their research online, they are less likely to visit a property in person unless they are absolutely sure that it could potentially be something that they are interested in. You can drum up interest in your properties by offering virtual tours online. This makes it easier for homebuyers to get an idea of what the property looks like. This can help convince potential buyers to get into contact with you in order to see homes in person.

How Will Inbound Marketing Help Me Sell Custom Homes?

media mixUse Social Media

Social media is one of the best ways to reach potential homebuyers. Join Facebook groups and contribute to discussions about real estate advice to potentially connect with buyers. If you give out good advice, buyers are more likely to reach out to you. Social media channels like Instagram are also quite helpful for real estate agents since they provide you with a platform to post pictures of your properties on that can be easily shared. You can also use social media to draw attention to certain events, like open houses. If you’re not using social media at this point, you’re missing out on a huge audience.

Find Influencers

While building your brand authority through a content strategy and a social media presence can be effective, one of the most effective ways to gain instant trust is through the use of influencers. Influencers within your industry, which include previous clients, popular real estate bloggers, and other trusted industry experts, wield an enormous amount of influence within the community and can be extremely beneficial in recommending your services to homebuyers. Connect with such influencers through social media and build relationships with them.B2B website

Create Video Content

People tend to prefer consuming video content over reading text online–especially if they are on a mobile device. It’s why you should create video content, such as videos of your properties, videos of open houses, testimonial videos, and more. Such videos are more engaging, provide better insight, and are more shareable than other forms of content.

Staying up to date with the latest real estate marketing trends can help you improve your own marketing strategy, so keep these current real estate marketing trends in mind.

What is Attraction Marketing And How Can It Set Your Business Apart

Attraction marketing is the culmination of your marketing efforts to draw customers to you and your brand. As with any marketing strategy, attraction marketing focuses on setting your brand apart from your competitors by making your company attractive to potential buyers. This is accomplished through developing your brand marketing strategy by evaluating your marketing goals, evaluating how your are performing, and adjusting your plan using metrics.

Attraction Marketing Strategy and Story

Attraction marketing is all about making your brand more attractive to your buyer personas as well as attracting them to you through inbound marketing. The two work hand-in-hand and should be a pillar of your marketing efforts, and it all begins with your attraction marketing strategy or strategies as the case may be — there is no one “right” way to market your brand but there are many tried and true ways to do it.

Strategy alone, however, doesn’t necessarily flow through to your customers but your story does and storybranding is how to give your brand an enduring and lasting impression on your clients. Be careful though, as storybranding and storytelling are two different animals.

Get Found and Be Seen

Your brand story sets up the foundation for who you are and what you do and, if done right, will be the thing that your buyers admire as they meander through your sales funnel. Of course, all of that magnificent storybranding will be for naught without a quality website and some killer SEO which is exactly why you need to shore up your website: to be seen.

We’re talking, of course, about your internet presence and how it affects your attraction marketing campaigns. The gateway to your brand story and to your attraction marketing as a whole goes through your website which may very well be your most valuable sales asset. Most importantly, it puts you on a level playing field with your competition through the necessary exposure of the internet.

Getting folks to that site comes down to search engine optimization which spans both organic and pay per click by optimizing your website for greater results. While SEO is an intrinsic tool to have, the quality of the content you provide on your site is what keeps buyers there and hooks them in to your sales process.

Want to learn more about how to create quality content? Read this article on how to create content for each sale funnel stage.

Thought Leadership

Possibly one of the most useful parts of attraction marketing for your business is that you become the thought leader in your industry. Buyers as well as industry leaders will turn to your brand to help solve their problems as you make them more aware of the issues they face.

Thought leadership though is more than simply having quality content and making that content relevant to your target audience. It deals with the entire suite of broadcasting your brand, who you are, and what you know about your industry and the solutions you have available across many different avenues. Social media, trade shows, marketing metrics, and lead nurturing all make up vital pieces of your thought leadership toolset.

More than that, the importance of thought leadership for your brand is to continue to set yourself up on a higher plane than the rest of your competition by delivering what you already know and conveying it in a way that attracts people to you.

Lead Nurturing Throughout the Buyer’s Journey

Once you’ve got a lead whether from a trade show, through your inbound marketing, or through social media, it’s time to nurture them through your sales process and guide them through their own buyer journey.

While there are many ways to nurture leads, keying in on how your specific buyer responds to different stimuli is necessary for landing sales. Tactics including drip emails, lead nurturing campaigns, and remarketing are all tools that should be part of your lead nurturing tool box. Additionally, towards the end of your buyer’s journey, your sales and marketing staffs should be on the same page for sales-ready leads.

Finally, you’ll need a way to evaluate your marketing efforts. Inbound marketing software, analytics, and metrics can certainly help, but having a strong OODA loop within your organization will aid in making decisions. Remember, it all starts with data.

The Nitty Gritty: Why Attraction Marketing?

The question you’re undoubtedly asking is why attraction marketing is useful to your business which is a very valid one. Think of attraction marketing as the magnet that draws customers to your brand at large. The deeper aspects of attraction marketing such as your content, thought leadership, and brand story make your brand something that sticks with them.

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How Using Data Can Inspire Great Marketing Campaigns

One of the biggest benefits of online marketing is that it allows you to collect valuable data about your customers as well as your target audience in general. It also gives you a chance to pinpoint what is and isn’t working as far as your marketing efforts are concerned. However, collecting all this data is useless if you don’t leverage it to your benefit. In fact, the information you have can help to inspire creative ideas to help craft great marketing campaigns.

How Data Can Spark Creativity

Data doesn’t just help you figure out what’s working and what isn’t, it can help drive creative decisions that allow you to create great marketing campaigns. A good example of this is Netflix. Everyone knows that Netflix has an absolute treasure trove of behavioural data from their subscribers. They leverage this data to inform the content that they produce.

For example, many critics were bewildered when they gave Adam Sandler a huge four-movie deal. Saying that his movies are panned across the board is putting it mildly, after all. However, according to their data, his older films were streamed an absurd amount. They knew that even if critics didn’t like his films, their subscribers certainly did — and that’s why they signed him to produce Netflix-exclusive films.

Netflix will often look at subscriber viewing habits and look at where they overlap to find a niche that they can fill with their original content. For example, the popularity of older series on Netflix has often resulted in revivals, such as Fuller House and Arrested Development.

Another good example is Equifax. Using their data, they realized that the average person’s credit score depended heavily on how old they were. They used this data to create a great marketing campaign that provided tailored benefits information to people at different stages of their lives.

How to Incorporate Email Marketing into B2B Campaigns

How To Use Your Data To Inform Your Creative Marketing Campaigns

How you use your data to influence your creativity and create great marketing campaigns depends heavily on the specifics of your business. However, the following are a few basic ways data can help you connect to your audience on a more emotional level when creating new marketing campaigns:

  • Learn what your audience connects with

    Look at how your audience engaged with previous campaigns. By looking at what worked and what didn’t work, you can figure out exactly how your audience was able to engage with you on an emotional level. For example, maybe certain types of content posted on social media were commented on and shared much more than other types of content. This will give you a better idea of what your audience is looking for, which can give you better direction on how to reach your audience on a more personal level during future campaigns.

  • Learn what your audience’s needs are

    You can figure out what your audience wants by analyzing certain sets of data. For example, you can compare two PPC ads promoting the same product in two different ways. You can then use the conversion rates of both ads. The ad that converts more leads is probably presenting a solution that fulfils a need that your audience has more effectively than the other. This information can be used to reach your audience more successfully with future ads.

  • Continually improve your campaign

    Once you launch a new campaign, don’t just stay the course if it’s obvious something isn’t working. You should continually track the results of your campaign based on your specific goals. The data you gather can help you figure out whether your creative decisions are having an impact on your audience or not. If they aren’t, you can make adjustments even as your campaign is ongoing.

When building new marketing campaigns, make sure that you make use of the data that you have. Your data can be the difference between creating great marketing campaigns and failed marketing campaigns.

Inbound marketing will help you grow your business by attracting website visitors, converting them into leads and closing leads into customers

Omnichannel

Understanding Consumer Expectations Around Omnichannel Approach

There are many ways to engage with potential customers these days, from social media to mobile and more. While it’s important that you establish a presence on different channels so that you can reach your target audience, it’s also important that you create a seamless experience. This is known as an omnichannel approach. An omnichannel approach allows customers to engage with a brand no matter what platform they’re on or what device they’re using, whether online or in-store.

What Is An Omnichannel Approach?

The idea of the omnichannel approach is that consumers are no longer on a buyer’s journey that is strictly linear. For example, they may begin their journey by searching for a product and reading up on it by checking out your blog. But then they may check out some customer reviews by taking a look at your social media pages. Then, they may sign up to your email newsletter, where you may continue to nurture them. They may read these newsletters on their smartphone even though they had been engaging with your brand on their computer.

Finally, they may choose to go to your physical location in order to make a purchase instead of buying online. This is an example of how a customer can make use of multiple platforms and devices to go through their buyer’s journey.

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Omnichannel Vs Multichannel Marketing

Multichannel refers to the ability to engage with customers on various channels. For example, if customers can reach you on social media, a live chat feature, a phone number, or an email address, then that’s multichannel marketing. The omnichannel experience allows customers to do the same thing — but there’s one big difference. With omnichannel marketing, all of those channels are connected to create a singular experience.

For example, say a customer emails you with a question and you answer it. The customer does some more research, then engages again on your website’s live chat. The person they’re engaging with will have access to the information that was exchanged via email. As a result, the customer won’t have to repeat questions or information that they already gave.

Essentially, omnichannel marketing ensures a seamless experience across all channels.

What Does It Mean To Take An Omnichannel Approach? Omni channel

You’re no longer in charge of laying out the journey for your buyers. Consumers demand control over their own buyer’s journey, which means that you have to take an omnichannel approach in order to give them this freedom. There are several ways to do this:

Know your audience

Develop buyer personas so that you understand your customer’s needs and pain points. By doing so, you’ll be able to address those pain points across all channels. It will also make it easier to identify your customers’ buying patterns, which you can leverage throughout your marketing efforts.

Have an omnichannel presence

Don’t just focus on one marketing channel. Set up a website with a regularly updated blog. Establish a presence on several social media platforms that you know your target audience uses. Engage in email marketing. Ensure your online efforts are mobile-friendly. Use pay-per-click advertising. Don’t ignore traditional marketing methods, such as TV or newspaper ads. Make it easy to be found no matter what channel your audience is using.

Make sure your branding is consistent

It’s extremely important that your branding is consistent on all channels. This means that you need to have the same message, the same tone, and even the same style. Otherwise, your audience may get confused about who you are and what you represent.

Be easy to contact

Present several options for contacting you where ever your audience is. For example, respond to comments left on your social media pages, provide an email address and phone number on your website, allow mobile users to just click on your phone number on your site, and submit your NAP (name, address, and phone number) to local online inventories, and more. You might even want to implement a live chat into your website.

Meet consumers at every stage of their journey

Make sure that consumers can advance through their buyer’s journey no matter what platform they’re on. This means having content that’s suitable for every stage of the buyer’s journey on all of your channels so that you can meet their needs and nurture them through their current stage in no matter where they are.

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The Benefits Of Omnichannel Marketing

Implementing an omnichannel marketing strategy may take some extra work, initially, but it’s well worth the effort. With that in mind, the following are some of the primary benefits of omnichannel marketing:

Create a seamless customer journey omnichannel

Arguably the biggest advantage of omnichannel marketing is the fact that it results in a seamless customer journey. Customers will be able to pick up where they left off on any channel, making it easy to nurture them through the sales funnel. Additionally, there will be fewer roadblocks to conversion, resulting in fewer lost customers.

Increase your brand loyalty

Using omnichannel marketing improves the customer experience. It does this by providing a seamless and consistent experience across all channels. As a result, the needs of your customers are met at every stage of their journey. The better their experience is, the more loyalty they’ll have for your brand.

Better insights into customer behaviour

Because all of your channels will be unified under an omnichannel strategy, it will be easier to collect and organize customer data. For example, you’ll have no problem measuring how each channel contributes to certain marketing goals. As a result, you’ll be able to make better adjustments to improve your marketing efforts.

Improve your brand recall

A major component of successful omnichannel marketing is consistency. By ensuring that your branding efforts are consistent across all channels, you’ll strengthen your brand identity. As a result, customers will have a stronger sense of brand recall. This means customers will think of your brand when they have needs or challenges that your products or services address.

Generate more long-term revenue

All of the previous benefits, from the improved customer experience and customer insight to the increase in brand recall and loyalty, will result in more revenue. Essentially, omnichannel marketing can help you improve your long-term profits.

Consumers have more options than ever before, which means that they have much higher expectations when it comes to their buying experiences. As a result, you should take an omnichannel approach in order to establish a seamless experience over multiple channels, making it easy for them to engage with your brand no matter where they are on their buyer’s journey.

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Brand Marketing Strategy: Community and Advocacy

Most companies will have a brand marketing strategy. A great way to use a strategy is to work with the community and advocacy. Having advocates and engaging with community will help your brand grow. Advocates are customers, employees, fans, and influencers. Brand advocates are dedicated fans whom the company should build closer relationships with. The best way to advertise is through word of mouth and advocates in the community will do that.

Community and Social Media

When it comes to social media, it is important to engage, grow and leverage the audience. Some ways to grow your social media audience include providing an incentive (gift card), reaching out to the offline community, asking the right questions, and finding people who are advocating your brand already. Engaging your social media community can include having a welcoming environment, timely responses, and reciprocity. Make sure to monitor your community space.

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Engagement with Influencers and Advocates

Engaging with influencers and advocates can bring value. The influencers are bloggers, speakers, and authors. A good idea is to invite these people to an event. Influencers and advocates are the ones spreading information about your company through word of mouth. When building a brand advocacy program, it is important to have program goals, criteria for selection, a plan for onboarding and a continued engagement plan. With an advocacy program, it is important to remember the 3 R’s: relevance, reach and resonance. With an employee advocacy program, it is important that both employees and high up exec people post and share company content on social media.

Growing Community Across Social Media

Social media platforms include Twitter, Facebook, LinkedIn, Instagram, YouTube, and Snap Chat.

  • Twitter is for using hash tags, monitoring keywords, hosting events and having chats.
  • Facebook is for having interactions (comments), and using events to create buzz.
  • LinkedIn is for creating groups, and posting content related to business.
  • Instagram is for visuals, finding community, engagement, and boosting brand visibility.
  • YouTube is for collaboration, anonymous comments, healthy debates and connecting with viewers.
  • Snap Chat is for having a unique snap code, ghost codes and direct engagement (reaction snaps to followers).

Each social media platform is unique and has its own purpose.

Measuring ROI

Metrics for ROI are community growth, engagement and brand love. Quality over quantity. You can use the spot check method and randomly select a few followers and look at their profiles to see what kinds of people are following your company. Engagement can include the number of likes for a post. Brand love is positive testimonials from third party blog posts.

Paying attention to your community is important. By reaching out and engaging with advocates, will help your brand. Reaching out and engaging in all the social media platforms will help as well. The more you put into getting your brand out there, the more your brand will grow. You can have a very successful brand marketing strategy. Community and advocacy are two ways to help your strategy.

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