visual storytelling

5 Storytelling Techniques You Should Avoid

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Storytelling is an integral part of marketing your brand effectively. It allows you to convey your message and your values to your audience, all while making it easy for them to relate and connect to you on a more personal level by capturing their interest and inciting specific emotions. However, storytelling isn’t as easy as you might think it is.

Top 5 Storytelling Techniques You Should Avoid

There are several mistakes that brands commonly make in their attempt to tell a story that can cause your audience to lose interest. The following are five storytelling techniques you should avoid:

1. Making Your Brand The Central Character

One of the biggest mistakes that brands make is to think that the story they’re telling is about them. How is your audience going to relate to such a story? You need to make the story about them instead. Position the customer as the main character. They are the hero on the hero’s journey. As the brand, you should be the mentor that helps the hero overcome their problem.

2. Not Knowing How To Tell a Good Story

There are two essential components of a good story. The first is to have a point. If the story you’re telling doesn’t go anywhere, it’s not going to have much of an impact on the audience. You need to have a primary message that you’re trying to get across or else the audience won’t know what the point of your story is.

The second is pacing. Good pacing is extremely important. If your story is too long, your audience grows disinterested. Keep your storytelling succinct and avoid going on tangents — stay on point.

3. Providing Too Much Information

Many companies have a habit of trying to provide their audience with as much information as possible. Although you want your audience to be as informed as possible, trying to over explain is going to cause your story to become overwhelming. Keep it simple.

4. Only Showcasing Your Successes

Only showcasing how effective your brand is and how well your products or services work isn’t going to come off as very authentic. Don’t be afraid to highlight some of your failures. Tell your audience how you overcame your failures in order to obtain success. Showing this kind of vulnerability is much more authentic and relatable.

5. Not Knowing Who You’re Telling The Story To

To tell your story effectively, you need to know who your audience is. Otherwise, how can you ever present a character and a problem that your audience can relate to? Identify who your audience is before you begin crafting your story.

Storytelling not only allows you to inform your audience about how your business can help solve their problems, it can also help them to relate to your brand on a more emotional level, making engagement easier sometimes called emotional advertising. However, there is an art to storytelling, which means some storytelling techniques work better than others. Make sure to avoid these five storytelling techniques and you’ll be on the right path.

5 Storytelling Techniques You Should Use For Your Marketing Efforts

Learn The StoryBranding Process

holiday digital marketing

What’s Trending in Marketing For November 2023

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Welcome to our November 2023 edition of “What’s Trending,” where we bring you the most relevant marketing trends and insights. Stay informed and ahead of the game with our curated collection of marketing trends and reports in winter 2023.

Noteworthy Marketing Trends and News

The Guardian view on festive marketing: stop spending like there’s no tomorrow

In 1998, a British newspaper introduced “Black Friday” as a post-Thanksgiving shopping phenomenon in the US. Today, global spending on advertising during the festive season is predicted to reach a record £9.5bn. However, the environmental impact of promoting overconsumption is a growing concern. The Guardian explores the idea of banning or regulating ads to address misleading environmental claims. The Advertising Standards Authority (ASA) is criticized for its lax approach, with only a small fraction of environmental ad complaints investigated. Tightening regulations is proposed as a step toward aligning advertising with the urgent need for climate-conscious practices.

Microsoft Advertising Shares Holiday Season Marketing Playbook

Elf A SelfieMicrosoft Advertising provides insights in its Festive Holiday Marketing Playbook to help businesses enhance holiday sales. Key points include understanding the timing of revenue peaks around Black Friday and Cyber Monday, leveraging deal-seeking behaviors among consumers, and capitalizing on search for online and in-store purchases. The National Retail Federation predicts a 3-4% increase in US holiday spending. Advertisers are encouraged to align strategies with the ‘Cyber-5’ period and utilize search for targeted advertising. 

Popular cereal gets Bud Light treatment after sneaky marketing campaign

Kid Rock’s anti-Bud Light campaign, sparked by the beer brand’s association with a transgender model, has now shifted to target Kellogg’s-owned Froot Loops in Canada. The cereal faces a boycott after promoting equity, diversity, and inclusion on its boxes, urging kids to practice pronouns. Social media users criticized the move, with some accusing it of “woke indoctrination.” Froot Loops’ digital library, tied to the promotion, offers diverse topics for families. The backlash reflects an ongoing trend of brands facing criticism for perceived political messaging, following controversies like Bud Light’s partnership with a transgender model and Target’s transgender branding frenzy.

Find these articles interesting? You may like: Creating Successful Holiday Marketing Campaigns

Learning Marketing Trends and Ideas

Micro Moments: A New Consumer Behavior in Marketing

Successful businesses understand that consumer behavior in marketing does not stay the same. Consumer behavior changes based on a variety of factors, including new tools and ways of using those tools. The smartphone drastically changed consumer behavior in marketing. This happened somewhat recently, yet people already spend roughly 3.5 hours a day on their phones. The way that a person interacts with their phone is much different than how they interact with TV, magazine ads, or their computer. As a result, marketers must expand the ways in which they engage with consumers in order to continue capturing their attention. Continue to read here. 

Essential Website Updates for Senior Living Communities

According to a study by the Pew Research Center, as of 2021, 73% of adults over the age of 65 in the United States use the internet. This number has been steadily increasing over the years, highlighting the importance of a strong online presence for senior-focused businesses. This article will explore key website updates that senior living communities should consider. The goal is to stay relevant and provide the best possible experience for their audience. Continue to read here. 

The Brand Loyalty Of Generation X

Consumers like certain brands. They develop a trust that the brand’s products are of the right quality and a good value. That trust, along with other positive emotions, causes consumers to develop brand loyalty, where they tend to buy certain products from particular brands now and into the future. How brand loyalty works depends on many factors, age and status in life being two. It is critical to understand how a particular generation develops brand loyalty. The insights gained by this understanding make marketing to the generation in question much easier. Let’s look at Generation X for example. Continue to read here.

Download Our White Paper Guide To Learn How To Perfect Buyer Personas For Your Business

Recent Marketing Trends, Reports, and Updates

2024 B2B Tech Marketing Trends: The Year Of Authenticity 

As 2024 approaches, marketing trends point to a shift from traditional content to richer experiences, a return to genuine human interactions amid automation, and a move beyond numerical dominance in analytics. AI’s role may bring humorous hiccups, emphasizing the value of human intuition. Niche specialists are expected to dominate the influencer landscape. Return on investment will extend beyond financial metrics, and marketing strategies will shift away from linear funnels to dynamic customer journeys. Hyper-personalization is seen as a double-edged sword, requiring a balance between relevance and privacy. Success in 2024 involves revisiting core values and creating meaningful connections.

Ogilvy reveals key influencer marketing trends for 2024

The report cites how live streaming across social platforms will continue to be a critical medium. Sixty six percent of brands already report that creator-led content delivers more ROI than traditional ads. Influencers could see revenue opportunities through live streaming over traditional subscription models as more platforms integrate payment schemes. 

Predicting the top 5 digital marketing trends for 2024 

Over the past year, significant changes occurred in the digital marketing space: the DOJ’s antitrust lawsuit against Google finally going to trial, Apple’s iOS 17 introducing more privacy-centric features that upended the tracking status quo, the EU issuing multi-million-dollar fines against Criteo for GDPR violations, streaming TV overtaking linear TV in viewership, the collapse of MediaMath, Amazon’s impending launch of ads on Prime Video, and—finally—Disney and Spectrum agreeing to a revolutionary new model for linear TV programming and the ways that content providers and multichannel video programming distributors (MVPDs) work together. See the top 5 digital marketing predictions.

Read Article: What We Can Learn from Viral Video Marketing & Examples of How It’s been Successful

smart goal examples

How To Incorporate Smart Goals Into Marketing Plan Development

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Now, most of us have heard about how to develop SMART goals. But, how do you incorporate them into your marketing plan development?

A quick recap: SMART goals are those that are specific, measurable, attainable, relevant and time bound. This format makes it easier to see where you need to go and how to measure your progress. That’s why it’s perfect for your marketing plan development.

Making Your Marketing Plan SMART

Every plan must have at least one objective. In the world of marketing plans, the objectives usually include building demand for a product or service, maintaining current demand or shortening the sales cycle. The actual plan you put together works towards obtaining those objectives.

Setting high objectives sounds great on paper. But, when they are not specific, measurable, attainable, relevant or time bound, they become nothing more than marks on a page.

To avoid making paper goals, your marketing objectives themselves must be SMART. For example, let’s say your objective is to gain a 50% increase in market share in the next 12 months. That is definitely specific and measurable, but may not be attainable due to lack of resources or stiff competition. Relevancy depends on the size of the available market and how fast it is growing or not. Being able to grow that much in 12 months may or may not be possible depending on the market.

5 Smart Goal Examples For Business Development

Incorporate Smart Goals Into Marketing Plan

All of your objectives should be stated in SMART terms. Let’s say you want to increase the number of visitors to the Thingamajig product page on your website.

  • Specific: To increase the number of visitors to the Thingamajig web page by 25% over last quarter’s total.
  • Measurable: The total visitors last quarter was 2000, so the goal this quarter is to achieve a total of 2500 or more visitors.
  • Attainable: Increasing the number of visitors is definitely doable with increased spending in PPC ads and referral incentives for existing customers.
  • Relevant: The Thingamajig is our most profitable product. Ten percent of visitors to the website ultimately end up placing an order. Increasing the number of visitors to the Thingamajig web page has the potential of increasing the number of orders by 25% or more.
  • Time-Bound: The goal is to have this achieved by September 30th, so that we are ready to enter the Christmas season with a larger share of the Thingamajig market.

Also Read: SMART Goal Examples That Will Make You a Better Marketer

Going from a general objective to a detailed one is a major change. Here is what just happened:

  • General objective: “Increasing the number of visitors to the Thingamajig web page”
  • Detailed objective: “Increasing the number of visitors to the Thingamajig web page by 25%, or 500 more visitors, in the 3rd quarter, in order to generate 25% more orders and to obtain a larger share of the market during the upcoming Christmas season”

Applying SMART goal thinking to our marketing plan development will make all the difference in moving things forward. How can you incorporate it into your next campaign?

DOWNLOAD OUR GUIDE TO SUCCESSFUL TRADE SHOW MARKETING
relationship marketing strategy

5 Ways To Improve Your Relationship Marketing Strategy

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It may seem obvious, but building a business is a long-term effort. As such, it requires a long-term strategy. You can’t succeed by only making quick sales. You need to build a customer base — it’s the only way to not only grow, but to survive. Unfortunately, a lot of businesses assume that once someone has made a purchase, that customer is part of their “customer base.” This is not how it works — they usually do not become loyal to your brand after one purchase. You need to nurture them past the point of the sale, which is why you need to implement a strong relationship marketing strategy.

What is Relationship Marketing?

What is Relationship Marketing? Relationship marketing is a marketing strategy that focuses on building long-term relationships with customers, rather than simply making individual sales.

The Importance of Customer Retention

Keeping your existing customers is essential to your company’s success. As such, it’s important that you continue to build the customer relationships that you’ve established. If you don’t, they’re less likely to feel a sense of loyalty to your brand and will be more likely to jump to a competitor. If that’s not enough of a reason to put some effort into keeping existing customers, consider the following:

  • Repeat customers spend an average of 67 percent more per purchase than first-time customers.
  • It can cost up to 25 times as much to close a new customer than to keep an existing customer.
  • Increasing your customer retention by as little as 5 percent can boost your revenue by as much as 25 to 95 percent.
  • Existing customers will refer other leads to your business.

As you can see, customer retention is important. The best way to increase customer retention is by implementing an effective relationship marketing strategy.

Similar Article: Improve Your Marketing Strategy By Asking These 4 Questions

How To Improve Your Customer Relationship Marketing Strategy?

The following are a few tips to help you strengthen your relationship marketing strategy for increased customer retention.

1. Improve Your Customer Service

Poor customer service is going to result in a poor customer experience, making customer retention more challenging. Providing good customer service should be the foundation for any relationship marketing strategy. If your customers have questions, concerns, or even complaints, your customer service should be able to engage with them immediately to provide a solution or to provide helpful advice.

Besides making sure your customer service reps are friendly, respectful, and know how to handle every kind of situation, they also need to be easy to reach. There’s nothing more frustrating for a customer than being unable to reach customer service. Make it easy for customers to reach out through multiple channels, including phone, email, text, social media, and a live chat feature on your website. You want to be able to help your customers no matter where they are.

2. Listen To Feedback


Listening to feedback from existing customers can help you improve the customer experience. Doing so will help improve your ability to nurture customer relationships in the future. Not to mention that by showing existing customers that you care about what they think and actually do something with the feedback you collect, you help build trust in your brand. Don’t just listen to complaints when customers have them either — go out of your way to ask for feedback. You can do this by asking for specific feedback on social media or by emailing surveys to customers after they’ve made a purchase.

3. Create Content Targeting Existing Customers

As far as content marketing strategies go, a lot of companies focus solely on attracting and nurturing new leads. Don’t forget about your existing customers! The content you create can still be useful to them if you actually target them. Create content that better informs them about the problems you know they have. Use it to educate them about their purchases so that they can get the most out of them.

How To Develop Content To Build Customer Loyalty

4. Embrace Email Marketing

You should have information about existing customers that you can use to improve how you segment your email lists. This should allow you to email existing customers content that is more relevant to them and to potentially identify relevant cross-selling or up-selling opportunities that you can email to them. Email is a great way to nurture your customers and to keep your brand at the top of their minds.

5. Implement A Loyalty Program

A loyalty program rewards repeat customers. This provides them with an incentive to continue doing business with your company. With a loyalty program, customers are more likely to make additional purchases and are less likely to jump ship to a competitor.

A good relationship marketing strategy is vital when it comes to customer retention. Use these tips to strengthen your relationship marketing strategy so that you can nurture existing customers, increase brand loyalty, and generate more sales as a result.

buyer persona guide for business

Maximizing Email Personalization

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Black Friday is one of the largest shopping days, where consumers buy everything from electronics and household items to software, services, and subscription plans. Whatever product or service you sell, Black Friday allows you to market your business and reach as many prospects as possible. But how can you maximize Black Friday sales? One obvious answer is to tap into the power of email personalization.

For many years, many “marketing gurus” have predicted the end of email marketing, but despite the efforts to market its downsides, email marketing remains relevant and more effective than ever. The beauty of email marketing is that you get to reach a more targeted audience. Plus, if you personalize your emails well and sell a real solution to a real problem, converting prospects to customers is cheaper and faster than the other marketing techniques.

In the sections below, we’ve discussed some of the most effective email personalization techniques you can implement to increase Black Friday sales.

Embrace Email Segmentation 

Imagine creating one generic email and sending it to 500 business prospects, i.e., without adjusting anything from the subject line to the closing paragraph. Now, suppose you categorize your prospects into five groups and create an email list for each. And for each category or group, specify the key attributes, such as what sets that group apart.

A perfect example would be categorizing prospects based on age, gender, personal preferences, location, etc. This will allow you to target each email list with a personal touch instead of using a generic email that addresses everyone.

Consider using some marketing automation tools to personalize communication with your customers. Here, you will gather data from your site visits and opt-in forms and use that input to segment your email list further or even feed more relevant information into the various relevant groups.

After successfully segmenting your email list, you can easily and conveniently target your market demographics and increase the odds that those prospects will respond to your email. From then, you can redesign your email campaigns and optimize your marketing to nurture those leads properly.

Use Personalized Content and Messaging 

Segmenting your emails and grouping prospects isn’t a silver bullet in the email marketing niche. You still need to personalize the content you’ll be sending these prospects, and that’s where the real email personalization comes in.

Creating personalized content for each group of prospects ensures you are engaging them at a deeper level. How you will target young prospects in their mid-20s will differ from how you’ll target the older prospects enjoying their retirement.

Effective email personalization lies in how the message is conveyed and the intent of that particular message. Still, personalized content doesn’t exist in silos. There’s a need to deploy other email marketing tactics, such as user-generated content, to enhance the personalization aspects of your email marketing campaigns.

Besides helping you connect easily with prospects, personalized content and messaging allow you to understand your customers better. During the research phase, you might discover that a particular group of prospects prefer certain products over others. This will save you a lot of time and money you could spend with generalized marketing tactics.

Instead, you’ll focus on giving them what they want, removing too many choices for them and replacing that with specific and tailored reasons to take action. And the best part of personalizing your content and messaging? Your prospects are ready to help you succeed – In fact, 83% of consumers are willing to share data to facilitate more personalized experiences, according to a recent Accenture Pulse Report.

Optimize with Mobile

Current statistics show that nearly 6.92 billion people use their smartphones to access the internet. That is a whopping 86.3% of the world population. If your email marketing strategies are to take shape and yield positive results, you should target prospects through their smartphones.But what does that mean when you send an email not optimized for mobile? Or, even worse, send a plain email without any design considerations? Well, the results won’t be impressive, no matter how consistent you are with your marketing.

People are becoming wary of random emails and are ready to dodge any direct notifications or messages in their inboxes. And that’s especially true for poorly-delivered emails. But as much as people don’t like to be sold, they still want to buy the products and services that resonate well with them.

One way to make your products and services more appealing to prospects is to deliver them using a well-designed email optimized for mobile. Check if the email has a subject line with the right number of characters, a pre-header text, some graphics, and a great CTA.

Once you incorporate mobile-friendly emails into your overall mobile marketing strategy, you will reach as many prospects as possible, increasing the chances that they will open the email and take the desired action.

Try Episodic Content 

The term episodic content means content published as a series of posts. An example would be content about a broad topic broken down into episodes or chapters. This marketing technique often helps avoid information overload and allows prospects to choose their adventure trail.

With email marketing, you can break down your personalized content into relevant chapters. You can then deliver these chapters to your customers regularly, allowing them to learn and build relationships with time.

The goal is to build on previous emails and focus on delivering value to your prospects. With time, you’ll have greatly impacted your prospects, and they will be open to doing business with you.

Final Thoughts 

Boosting sales on Black Friday takes a lot more than running some timely email campaigns and giving away insane discounts and offers. What you need to have is an email marketing strategy that’s robust enough to guarantee success.

Depending on your specific type of business, you may need to combine various email marketing techniques to guarantee success. Remember, not all strategies will work for your unique business, so try as many options as possible before picking the best.

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mobile optimized website

The Importance of Having a Mobile Optimized Website

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More and more people are using mobile devices, such as smartphones and tablets, to surf the web. At this point in time, more people are using their mobile devices to perform searches than they’re using computers. Roughly 60 percent of organic search engine visits occur on mobile devices in the U.S., according to Statista. This means that if you have a website, then you should consider optimizing it for mobile use. In fact, not having a mobile could actually be detrimental to your marketing efforts.

What is a Mobile Optimized Website?

You need to understand the differences between a mobile friendly site and a mobile optimized site. A mobile friendly website accurately displays on smaller screens. It usually appears as a smaller version, although it may not always work perfectly on touchscreen tablets. It should, however, still be functional. Mobile friendly websites also have features such as text-based phone numbers or email addresses that can trigger direct calls or email messages via mobile devices or slideshows and image rotators that function without Flash support.

While a mobile friendly site helps ensure your site functions on mobile devices, mobile optimization goes a step further. A mobile optimized site reformats itself for mobile devices. It not only makes sure to properly display on smaller screens, but also makes the site much easier to navigate. It reformats content, displays larger navigation buttons and optimizes images according to screen size.

25 Website Must Haves

The Benefits of a Mobile Optimized Website

Responsive design helps ensure the mobile optimization of your website. This tends to cost more to develop, but it ensures the mobile optimization of every aspect of your website. This will provide significant benefits over the long run. The following benefits result from a mobile optimized website:

Improve your user experience

User experience is essential. If you don’t provide a good user experience, visitors will leave and they won’t return. The mobile experience is much different from the computer experience. Visitors need to be able to read your web pages with ease, click links without zooming in, and navigate your site on a smaller screen. Without mobile optimization, users often struggle to read or navigate websites on mobile devices.

Improve website speed

When you optimize your website to meet mobile standards, then your website should load quickly. Websites that aren’t properly optimized for mobile often take a while to load, especially when they use Flash elements. Mobile users simply aren’t going to spend time on your site if they can’t get your pages to load. By improving the speed of your site, you’re more likely to keep visitors on your site for longer periods.

Increase user engagement

A mobile optimized website increases the likelihood of engaging your visitors. This is because visitors will spend more time on your site navigating through content. They will also be able to interact with your site, whether it be by liking content, clicking on CTAs, or even contributing to your comment sections.

Learn more about mobile with these Mobile Marketing Strategy

Increase average time on site

When you provide a good user experience to mobile users, they will end up spending more time on your website. The longer they spend on your site, the more likely they are to convert or return again later.

Improve your mobile SEO

A few years ago, your mobile SEO wouldn’t affect your regular SEO. However, due to how many mobile users there are now, Google has begun factoring a website’s mobile SEO into their regular SEO. This means that if you don’t have a website that’s optimized for mobile use, it will actually hurt your SEO.

Attract more local customers

Mobile SEO is extremely important to local SEO. Many people will perform search queries on the go when they are looking for a specific business. These people want to buy. If they are near your physical location and they find your website while doing a mobile search, they’re more likely to drop in and make a purchase. Poor mobile SEO will translate to poor local SEO, thereby potentially hurting your ability to attract local customers.

Grow Your Business With Mobile Optimization

Considering how many people use mobile devices to perform search queries and explore the web, the importance of a mobile optimized website can’t be overstated. If you do not optimize your website design for mobile use, you risk losing a significant part of your target audience.

Website Redesign Checklist
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Consumer Behavior in Marketing

Micro Moments: A New Consumer Behavior in Marketing

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Successful businesses understand that consumer behavior in marketing does not stay the same. Consumer behavior changes based on a variety of factors, including new tools and ways of using those tools. The smartphone drastically changed consumer behavior in marketing. This happened somewhat recently, yet people already spend roughly 3.5 hours a day on their phones. The way that a person interacts with their phone is much different than how they interact with TV, magazine ads, or their computer. As a result, marketers must expand the ways in which they engage with consumers in order to continue capturing their attention.

For example, smartphone usage has resulted in a new consumer behavior in marketing termed “micro-moments.” If you want to capture the attention of your mobile audience, you must find a way to take advantage of these micro-moments.

What are Micro-Moments?

People regularly pull out their phones to look something up, but only spend a few seconds doing so. For example, maybe they’re talking to a friend about a movie and they can’t remember the name of the main actor. A quick Google search on their phone will give them their answer. Or if they’re trying to decide where to eat, they can do a quick mobile search for restaurants in their area. These interactions with their phones are called micro-moments because of their brevity.

Why Are Micro-Moments Important?

Although consumers may only use their smartphones for a few seconds in such micro-moments, they have a purpose that they are trying to fulfill. The buyer’s journey, which many businesses have carefully planned for in a linear fashion, is no longer linear. It’s fractured in hundreds of micro-moments that are intent-driven. They are an opportunity to shape the preferences and decisions of your target audience. As such, you need to position yourself in a manner allows you to address the needs of your audience during these micro-moments. The following are the main reasons why you need to do this:

  1. Find new customers – It’s estimated that around 90 percent of customers are not committed to any brand. This means that if they find you during these micro-moments, they may choose your product or service as a result.
  2. Beat the competition – A third of all smartphone users make a purchasing decision based only on the information provided to them in the moment that they needed it. This means you could steal customers from your competitors as a result.
  3. Boost awareness – Over 50 percent of smartphone users discover new brands during micro-moments.

How Can You Leverage Micro-Moments To Your Advantage?

The following are a few tips on how to position your brand to meet the needs of your audience during micro-moments:

  1. Know their purchasing triggers – Find out how, when, and where your audience is researching and making purchasing decisions. This allows you to create an engaging strategy for consumers during micro-moments across all channels
  2. Make purchasing easy – You want it to be easy for consumers to make a purchase the moment they’ve made a decision. If it’s not easy for them to buy right away, they may change their minds.
  3. Provide relevant content – Figure out what keywords consumers are using to create content that provides helpful answers during micro-moments.

Using the Buyer’s Journey to Create Great Content

Increasing smartphone usage has changed the way consumers behave. The new consumer behavior in marketing you must address is the micro-moment. Micro-moments have quickly become an important part of the buyer’s journey

A GUIDE TO EFFECTIVE MOBILE MARKETING TECHNIQUES
mql vs sql

The Differences Between MQL vs SQL

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One of the biggest challenges businesses face is the lack of communication between their marketing teams and their sales teams. It’s not uncommon for a marketing team to use a variety of strategies to convert a lead and then move on to the next one, assuming sales will pick up where they left off. However, not all leads are the same. Some leads need to be nurtured further and aren’t ready to be engaged. Without any kind of communication with marketing, your sales team is more likely to engage leads that aren’t ready to make a purchase yet while missing out on leads that are. This is why identifying leads as MQL (marketing qualified leads) or SQL (sales qualified leads) is important. But how exactly do you determine whether a lead is an MQL vs SQL?

The Difference Between MQL(marketing qualified leads) vs SQL (sales qualified leads)

Not all leads are of high quality. Just because someone is visiting your website doesn’t necessarily mean that they are a good prospect. You won’t want your sales team wasting time trying to engage with someone who might only have a passing curiosity in your products or services. That’s why you’ll want your marketing team to identify leads who are MQLs. An MQL is a lead that has been identified as someone who is likely going to become a customer, which means that they have value to your business.

Similar Article: A Brief Guide to Sales Lead Generation

However, just because they are likely to become a customer does not mean your sales team should engage just yet. They are likely still in the beginning stages of their buyer’s journey and are still doing research on their own. Trying to close a sale at this point may push them away. It’s only once the lead has taken actions that indicate that they are likely going to make a purchase that they become an SQL. It’s once they are an SQL that your sales team can engage with them.

mql vs sql

Determining MQL vs SQL

The most effective way to label leads as MQL or SQL is through the use of a lead scoring software. Lead scoring software allows you to designate points based on certain qualifications. For example, you can assign a point for downloading an eBook or watching a video on your site. It’s not just specific actions that you can assign points to either. You can assign qualifying points based on demographic information, company information, social engagement, and email engagement as well. You can even assign negative points. For example, if you’re a local business and the lead fills out a form that indicates they live outside of the country, then negative points can be assigned. This ensures they don’t get mislabeled as an MQL.

You will need to determine at what point total a lead becomes an MQL and an SQL. This will require input from both your marketing and sales teams. As to how to decide on how many points to assign to certain qualifications, you’ll need to make use of your analytics. For example, you might find that leads who download a specific whitepaper are more likely to go on and make a purchase. As a result, you’ll want to assign more points to this action.

 

Knowing where your leads are in their buyer’s journey is essential to knowing when to engage with them. As a result, using lead scoring to identify your leads as MQLs and SQLs will help to increase your sales team’s success rate. However, in order for your lead scoring system to be effective, your marketing team and sales team are going to have to work together.

lead generation tips
marketing optimization

A Guide to Successful Marketing Optimization

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Trying to manage all of your marketing efforts can be a time-consuming process. There are only so many hours in a day and if you have a robust marketing strategy, then finding time to perform basic marketing tasks can be challenging. It’s why marketing optimization is so important. The idea of marketing optimization is to improve the efficiency of your marketing efforts and maximize your desired outcomes. Effective marketing optimization can help make your strategy easier to manage and more successful to boot. The following guide lists the steps you need to follow to begin utilizing marketing optimization.

Steps You Need to Follow for Marketing Optimization

1. Analyze Your Marketing Data

You’re not going to be able to optimize your marketing efforts if you’re unable to identify existing issues and challenges facing your marketing process. Collect and analyze data about your current campaign and website performances in order to identify various weaknesses and/or inefficiencies within your marketing strategy. For example, maybe your email list grows at a sufficient rate, but email open-rates seem to be going down. Or maybe your social media follower numbers are growing, but your web traffic isn’t.

2. Identify What Issues Need Addressing

After analyzing your data, determine what areas could benefit most from marketing optimization. There are a few common ones to consider.

  • Advertising

    Narrow down your audience by identifying your business’s buyer personas. When you have a detailed description of your ideal customer, you can focus your ad campaigns on the correct audience. When you’re reaching the right people, you no longer need to worry about wasting money on failed campaigns.

  • Landing Pages

    If your landing pages are not generating traffic or leads, you need to look into ways to optimize them. Your social media, SEO and paid advertising should all be leading back to your landing pages. Review each page’s copy and see if it relays the correct message you want your audience to see. If your copy does not align with your company goals and values, visitors will get the wrong message. Additionally, rethink your layout and design, including font, colors and images. You can use different CTAs to test what your audience responds most positively to.

  • Emails

    Your email audience is important because you already know they opted in to hear from you. You want to keep them engaged and interested in your business. You need to optimize all aspects of your email campaigns, including times sent, layout, copy and audience. Look into automation tools that will help.

Email Marketing Metrics You Should Keep in Mind and What They Mean

3. Determine Automation Opportunities

In addition to identifying issues that need to be addressed in your marketing strategy, marketing optimization also allows you to identify opportunities for marketing automation. Automating certain processes can help improve results by speeding up the completion of tasks and improve accuracy by minimizing errors. The use of automation also helps cut down on tedious, time-consuming manually done tasks, therefore giving you and your team a significant amount of time to dedicate to more important jobs.

Take the previous email marketing example. You likely have customer emails that no longer exist, are no longer being used, or the recipients haven’t engaged with your brand for a long time. To remove them, you can implement an email validation (also referred to as email verification) automation tool. Such a tool can comb through your email list and automatically find non-responsive email addresses to remove. This gives you more time to focus on the content of your emails and tailor them toward the active recipients. It also takes the inactive recipients out of your analytics, giving you a more accurate representation of your email performances.

You can also use automation to segment your email list using the personal information you have from your recipients. Segmenting your email list can improve your ability to email relevant content to different recipients. This boosts your email open rate and improves the overall effectiveness of your email marketing strategy. Making your content more relevant to recipients means they’re less likely to ignore emails or unsubscribe from your email list.

4. Execute Your Plan

Optimizing your marketing strategy isn’t as easy as simply doing it. You need to obtain organization alignment, which means working with your team to prioritize responsibilities and inform the proper stakeholders. Certain stakeholders can provide insight into the process, after all. This helps you highlight the goals that you want to achieve. You also need to make sure that you have the resources to execute your plan. Your team may already have a plate full of responsibilities. You will need to efficiently manage who is responsible for what task and how they need to prioritize their work.

5. Continue To Optimize Your Marketing Efforts

Optimizing your marketing strategy may take some time depending on the resources at your disposal. However, once you finally execute your plan, you still need to continue optimizing your marketing strategy. There’s no guarantee that the changes you’ve made will be effective, after all. You’ll want to keep collecting and analyzing data so that you can continually find ways to further optimize your marketing efforts. You may discover that you missed more ways to optimize your marketing strategy. Odds are you’ll be implementing new tactics that will need to be optimized as well.

Marketing optimization allows you to pinpoint problem areas in your marketing strategy and to address them. Optimizing your marketing strategy also gives you the opportunity to obtain a big-picture view of your marketing efforts. This makes it easier to prioritize your tasks and ensure that you’re focusing on the most important tasks at hand.

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How to Develop an Outstanding Business Development Plan

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Developing a great business development plan requires a strategic mindset, comprehensive analysis, and meticulous execution. This may involve pursuing new market opportunities, diversifying products or services, expanding into untapped regions, forging strategic alliances or partnerships, or enhancing customer engagement. The strategies should be realistic, measurable, and time-bound to ensure effective execution.

The business development plan should include a well-defined implementation process with clear responsibilities and timelines. It is essential to allocate sufficient financial and human resources to execute the plan effectively. Regularly monitoring and evaluating progress against the set targets is critical, allowing for timely adjustments and corrective actions when necessary. By creating a well-structured plan that aligns with the organization’s goals, identifying growth opportunities, and implementing effective strategies, businesses can position themselves for long-term success and remain competitive in a rapidly evolving marketplace.

Here are 8 proven steps to developing a winning business development plan:

1. Conduct a Comprehensive Business Analysis

Conduct a thorough analysis of various aspects of the business, such as market trends, customer demands, competition, and internal capabilities. This will provide you with invaluable insights to inform the development plan.

Through a comprehensive analysis, you can identify your business’s strengths, weaknesses, opportunities, and threats (SWOT analysis) and capitalize on your advantages while mitigating risks. It helps in understanding the market landscape, target audience, and emerging trends, enabling you to effectively align your development plan with market demands and customer expectations. Additionally, analyzing competitors’ strategies and industry benchmarks allows you to differentiate yourself from the crowd and gain a significant competitive edge.

2. Define Clear Goals and Objectives

Clearly defined goals and objectives provide a sense of direction and purpose, guiding the entire development process toward success. By setting specific, measurable, attainable, relevant, and time-bound (SMART) goals, you can effectively chart your path to growth and expansion.

Furthermore, clear goals and objectives provide a basis for evaluating the plan’s progress and success. They enable your organization to track key performance indicators (KPIs), measure performance against targets, and make data-driven adjustments if necessary. Regularly reviewing and assessing the progress towards these goals allows for continuous improvement and ensures that your plan remains aligned with the evolving business landscape.

3. Identify Target Markets and Ideal Customers

Identifying target markets and ideal customers enables you to concentrate your efforts, align your strategies with customer needs, and seize lucrative opportunities for sustainable growth and success.

Pinpointing ideal customers also empowers you to discover untapped opportunities and niche markets that align with your strengths and capabilities. This knowledge allows you to position yourself effectively, stand out from competitors, and tailor your offerings to meet the unique demands of your ideal customers.

4. Craft a Compelling Value Proposition

A compelling value proposition serves as the foundation that defines the distinct value your business offers to its target customers, setting it apart from competitors. By presenting a clear and engaging message, the value proposition becomes the linchpin of the plan, resonating with the intended audience.

Additionally, a compelling value proposition guides the strategic decisions and actions outlined in the business development plan. It assists in identifying target markets, shaping marketing strategies, and determining pricing and positioning approaches. The value proposition ensures that all activities and initiatives align with your business’s unique value, creating a unified and consistent customer experience.

5. Create Lead Generation Strategies

Lead generation strategies play a critical role in attracting potential customers and nurturing them into loyal patrons.

By implementing robust lead generation strategies, you can generate a consistent flow of qualified leads, nurturing them through the sales funnel and converting them into loyal customers. This drives revenue growth, enhances customer relationships, and fuels the overall success of the business development plan.

6. Establish Sales and Conversion Processes

Establishing effective sales and conversion processes can help streamline your operations and maximize the conversion of leads into paying customers. Having well-defined sales processes enables businesses to effectively manage leads and guide them through each stage of the sales funnel. This includes activities such as lead qualification, nurturing, and closing.

By implementing standardized processes, you can ensure consistency, efficiency, and effectiveness in your sales efforts. This helps identify bottlenecks, optimize the customer journey, and improve conversion rates.

7. Monitor, Evaluate, and Adapt

Monitoring involves tracking and evaluating the implementation of the plan’s strategies and goals to ensure effective and efficient execution. By monitoring progress, you can identify areas of success and areas that may require adjustment, enabling you to stay on track and achieve desired outcomes.

Regular monitoring allows you to assess key performance indicators (KPIs) and measure progress against set targets. This data-driven approach provides valuable insights into the plan’s effectiveness, enabling timely adjustments and corrective actions when necessary. Monitoring progress ensures you allocate resources appropriately and align activities with the plan’s objectives.

8. Build Strategic Partnerships

Strategic partnerships allow you to access new markets or customer segments that may have been difficult to penetrate independently. By leveraging the partner’s existing customer base or distribution channels, you can significantly accelerate growth and expand your customer reach more effectively. Moreover, strategic partnerships help in fostering knowledge sharing and innovation.

Bottom Line

Developing a successful business development plan requires a strategic and systematic approach. By following the steps outlined above, B2B organizations can drive customer base expansion, lead generation, and sales growth. Regularly monitor, evaluate, and adapt your plan to ensure sustainable growth and profitability.

Fostering a culture of innovation, adaptability, and continuous improvement is crucial for developing sustainable business growth. It encourages collaboration across different departments, facilitates knowledge sharing, and promotes a customer-centric approach.