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Marketing Automation Benefits During Covid-19

COVID-19 has been a difficult time for everyone, including small to mid-sized businesses. However, just because your business may have slowed down doesn’t mean that you should stop marketing. In fact, you could argue that now is the best time to reach out to clients and prospects alike. Although you may not be closing deals, you can still nurture leads and build your brand authority. Of course, you will have to adapt your existing strategy to the current situation. One of the most effective ways to do this is to take advantage of marketing automation tools, such as HubSpot.

Ways Marketing Automation Can Benefit Your Business

Marketing automation is a process of using various tools to automate certain tasks. These tasks are repetitive and not difficult to perform. There are many different types of automation tools available that allow you to automate various tasks. You can use automation for email marketing, analytics, chatbots, blog posting, and social media posting. The following are a few of the main reasons you should lean more heavily on marketing automation during COVID-19:

  • Maximize your budget

Because business might be a little slower than usual, maximizing your marketing budget is critical. Marketing automation can help you do just that. By automating your budget, you can allocate money towards marketing efforts that are performing well. As a result, you won’t be wasting money on marketing efforts that are performing poorly. Additionally, you’ll avoid missing out on areas of your campaign that are thriving.

  • Maintain engagement

Many leads are going to have more time on their hands than normal. This means that they may try to engage with your brand at a rate you’re not used to. To ensure a quick response to your leads, you can implement chatbots. Chatbots are a form of marketing automation that allows you to respond to basic questions your leads may have. Without chatbots, you may not have the ability to engage with all of your leads in a timely manner.

  • Save time

Automation allows you to automate repetitive tasks that take a lot of time to complete manually. For example, publishing content at specific times of the day during the week. You can use automation to schedule your content to be published automatically weeks ahead of time. Another example is email automation, which lets you send emails automatically based on trigger actions. The time your team saves on these tasks can be focused on more important marketing efforts.

Tips For Leveraging Marketing Automation Successfully

As you now realize, there are major benefits to using marketing automation, especially during COVID-19. However, the success of your marketing automation efforts depends on how you use the tools at your disposal. The following are a few tips to keep in mind that will help you use marketing automation effectively:

  • Don’t overuse email automation

There’s a temptation to use automation to ramp up your email messaging. While you do want to engage leads during the pandemic, you have to remember that everyone is doing the same thing. Don’t try to take advantage of the pandemic as a marketing trend. If you’re constantly sending emails to your audience, they may grow tired of you. Perform an audit to determine how often your audience actually wants to hear from you. And segment your email list so that when you do send automated emails, they’ll be relevant.

Email Metrics You Should Keep in Mind & What They Mean

  • Use automation to encourage online shopping

In-store visits are down for obvious reasons. Many stores aren’t allowed to be open. Not to mention that customers aren’t visiting stores nearly as often even if they are open. Because of this, consider creating automated campaigns that encourage offline shoppers to shop online. For example, you can target offline customers with a special online shopping reward program.

  • Take advantage of real-time data

Because of how new the pandemic environment is, new search trends are bound to emerge every day. Use data analysis and reporting to keep track of what customers are searching for and what pages they’re visiting. Use your data to adjust your marketing efforts whenever appropriate to make the most of your budget.

Implement Marketing Automation Solutions Today

COVID-19 has everyone on edge. The pandemic is causing significant business disruptions as well. While it may not be business as normal, you can still have an impact if you can adjust your marketing efforts accordingly. As a result of social distancing and state-wide lockdown, now is the time to engage with leads and to nurture them. You’ll find that your ability to do so will dramatically improve through the use of marketing automation. By successfully leveraging marketing automation tools like HubSpot, you can save time, maximize your marketing budget, and continue to build your brand reputation.

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30 Ways to Boost Instagram Engagement & Following

Looking for ways to boost your social media brand presence? Knowing how to increase brand engagement on Instagram, the latest and hippest social media platform app, is a great start. People are online all day due to working from home. Virtual shopping has risen due to restrictions and pandemic fears. As we have geared toward a more online world, your brand’s presence on the web is more important now than ever.

Why Instagram?

According to Forbes, 80% of Instagram users follow at least one business or brand, and 200 million users on Instagram visit business profiles daily. 70% of users turn to Instagram to look up a brand, and 60% learn about new products using Instagram. Now is the time to catch up with the competition that is already using these trends to their advantage.

Here is a compilation of our 30 best marketing tips for businesses to grow Instagram engagement and following in 2020:

Instagram Profile and Posting Habits

  1. Get to know the Instagram app and master how to use its basic features such as uploading posts and stories.
  2. Write a compelling Instagram bio and integrate it into your brand personality.
  3. Keep posts visually consistent to meet your brand’s style guide and tone.
  4. Incorporate categorized pinned stories on your Instagram page so it is easily navigable and can be used as a resource for sharing your brand identity to consumers.
  5. Optimize captions using brand hashtags and relevant hashtags with high popularity. (Determine if a hashtag is trending by typing the hashtag in the instagram search bar to see how many posts come up with the hashtag.)
  6. Use tools such as Hashtagsforlikes to optimize hashtags to use for your business sector.
  7. Create and promote a specific branded hashtag for a campaign. Encourage others to share the hashtag with it theming around a relevant, trending topic that consumers are passionate about.
  8. Use local hashtags and geotags on posts in order to attract local users on Instagram in a similar way SEO works for the web.
  9. Post consistently with both posts and stories, including videos, polls, and other interactive elements to keep followers engaged and entertained with your content. 
  10. Start conversations using Instagram stories stickers and polls.
  11. Schedule Instagram stories to generate more views.
  12. Keep in mind that 40% of Instagram videos do not have sound on, so ensure you caption relevant verbal content.
  13. Convert instagram followers into email subscribers by making your Instagram a business account and promoting your email subscriptions in your Instagram posts and stories.
  14. Monitor your tagged photos to ensure a good reputation, and un-tag your account on posts that are irrelevant or spam, so they do not appear on your profile.
  15. Add a link to instagram stories in order to generate website traffic.
  16. Use humor through gif’s and memes to execute your brand message through a creative angle.

Increasing your Instagram following

  1. Optimize SEO on instagram by paying vital attention to your Instagram handle and name. It is very important that your handle (@…) reflects your business industry. Try to make it short, sweet, and with relevant words. The account name should reflect the account handle and industry because it is what Instagram checks its searches against when users type a word or emoji in the search bar.
  2. Partner with micro influencers.
  3. Run a contest, giveaway, or raffle entry through your account page.
  4. Invest in Instagram ads, which targets customers with personalization and buyer persona techniques.
  5. Create “savable” content, or posts that are aesthetically pleasing, informationally useful or relevant. This will entice followers to save the content to their library and increases the chances of further brand awareness. Simultaneously, creating desirable content provides people a reason to continue following your page and share your content.
  6. Participate in popular conversations on accounts with high following and public relevance in order to get your instagram handle out there and quickly generate new followers.
  7. Encourage followers to re-share your Instagram stories through incentives of discount promotion codes and/or contests.
  8. Open up about your business with a weekly featured vlog of the day in the life of an employee, an interesting biographical picture and captioned story of the founders, or inspirational quote from the CEO.
  9. Follow relevant accounts and users following competition in your industry to gain followers back.
  10. Promote your Instagram on other social media accounts. Feature your Instagram account in your Twitter and Facebook bios, and make a post promoting your Instagram page with a link.
  11. If your Facebook has many likes or followers already, consider linking your Facebook and Instagram together to boost your Instagram following.

6 Social Media Trends to Follow in 2020

Keeping Track of your Instagram Performance

  1. Ensure your account is in business mode to automatically receive valuable insights and analytics on how your posts are doing.
  2. Regularly test and analyze new content to post to your Instagram.
  3. Use a free follower tracking app to regularly unfollow accounts that do not follow yours back in order to maintain a good follower/following ratio while continuously following new accounts.

We hope these 30 tips with various resources serve you well on your journey to becoming an Instagram lead-generation powerhouse. Happy “gram-ing”!

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TikTok Advertising Strategies Are Becoming More Common

Most businesses these days are using at least one or two social media channels to market their brand. However, new social channels emerge every year, many of which are worth your attention. Take TikTok for example. Although initially dismissed by most as another social media platform for teens, more businesses are taking notice. This is because they are beginning to realize that TikTok is attracting more adult users every day. As such, TikTok advertising is well worth considering.

What is TikTok?

TikTok started off as a platform on which users could upload videos of themselves lip-synching to music videos. These videos were no more than 15 seconds long. In a way, they were like a more niche-based version of the now-defunct Vine social platform. As such, it was no surprise that the platform attracted a younger audience. However, older users began taking advantage of TikTok’s audience to showcase themselves in different ways. For example, comedians would upload short videos of stand-up routines. Another example is of skateboarders, who would upload tricks that they landed. Soon, TikTok allowed its users to upload videos up to 60 seconds long.

Who Uses TikTok?

TikTok still has a userbase that leans on the younger side with more than 66 percent of its users under the age of 30. However, if you have a younger target audience, then TikTok is very much worth your time. This is especially true when you consider the fact that more parents are using TikTok on a daily basis (it’s estimated that 41 percent of dads have used TikTok). Not to mention that TikTok currently has over six million users in the U.S. alone.

Video Marketing Ideas: Using Storytelling in Social Media

How Can You Leverage TikTok To Market Your Brand?

If your buyer personas match the target audience of TikTok, then you may be curious as to how you can use the platform to your advantage. The following are just a few effective tactics when it comes to TikTok advertising:

  • User-generated content

TikTok is a great platform for encouraging user-generated content. Instagram is the other social channel where user-generated content is incredibly effective. One of the reasons user-generated content is so successful on both of these channels is because it encourages active audience engagement. Not only will they be engaged with your brand, but they will also generate content that helps promote your brand. In a sense, you’ll be getting free advertising. Users are more likely to participate using TikTok as well due to the platform’s focus on video creation.

  • TikTok challenges

One of the reasons why TikTok’s popularity has exploded over recent years is due to the challenges that users engage in. For example, one type of challenge involves doing a specific dance move or physical challenge (such as taking off your shirt while doing a wall stand). Many of these challenges go viral organically, but businesses have begun creating their own challenges in an effort to engage more users. When creating a challenge, make sure to use a hashtag along with an appropriate title. Doing so ensures that the challenge has a better chance of being found and shared.

  • Influencer marketing

Just like Instagram, TikTok is home to users with enormous followings. As such, you should consider influencer marketing. Influencer marketing involves building a relationship with someone on the platform with a large influence (number of followers). As long as your brand is relevant to them, they will be able to influence their followers’ awareness and feelings about your brand. For example, if you create a challenge, you can get it exposure by having an influencer take part in that challenge. They can also encourage their followers to do the same.

  • TikTok’s advertising platform

Like other social platforms, TikTok does have its own advertising platform that you can use. Some of the TikTok advertising options include in-feed videos, brand takeover ads, branded AR content, and more. TikTok can even help assist with your influencer marketing campaign via its customer influence package. Additionally, you will can customize your targeting options using website traffic, ad engagement, app activity, or customer contact data.

Begin Integrating TikTok Advertising As Part Of Your Social Marketing Strategy

Although TikTok has a younger user-base, it is continuing to grow, attracting more and more older users. As such, it’s worth considering TikTok advertising, especially if any of your buyer personas match with TikTok’s current audience.

 

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How the Covid-19 Relief Google Ads Credit Program Works

Google has responded to Covid-19 globally by giving qualified small and medium sized businesses $340 million in free Google ads credit. This includes small and medium sized businesses who advertised with Google Ads directly through Google and/or a digital marketing agency (like Stevens and Tate).

google ads credit

Eligibility and Amount Given:

In order to qualify for the Google Ads Credit Program, a small or medium sized business must have spent money with a Google Ads account in 10 of 12 months in the year 2019, and in January and/or February of the year 2020.

Each eligible customer will receive one ad credit, even if that customer advertises with more than one account. The maximum U.S. Dollars the free ad would be worth is $1,000, and the amount varies by factors including: amount spent on Google Ads in the past, country billing address, and currency.

How to View your Google Ad Credit:

Google Ad credits have launched in Australia, China, Germany, India, Italy, New Zealand, Spain, Taiwan, Ukraine, United Kingdom, and United States. There is no application process; the Google ad credits are automatically applied. Additionally, qualified customers cannot transfer, split, or refund their Google ad credits. Qualified accounts will receive a notification email. The applied credit appears on the Google Ads account by clicking “Tools” > “Billing” > “Promotion”. The Google ad amount appears on the “Transactions” page. The free ad credit expires on December 31, 2020.

Helpful Resources for your Business During This Time of Uncertainty:

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Free Digital Marketing Tools To Cope With COVID-19

During these trying times, we are seeing free and discounted digital marketing tools, being used to support sales and service professionals. This generosity has helped keep marketing teams engaged, support demand generation initiatives, and enable sales and service professionals to better meet the needs of their customers. While this list may not be comprehensive, here are some recommendations for the most valuable digital marketing tools available to sales, marketing, and customer success professionals today.

Slack Software

As you work remotely, communication with team members and work colleagues is a challenge during this time. Fortunately, the slack software application provides what you need to keep tabs with others. This digital tool brings all of your team and interactions together and helps you maintain work efficiency and productivity.

It is one of the best instant messaging apps in the market, and several companies are using it to connect with their team as they work remotely from home.

The software is a virtual office for many because it provides seamless communication between team members, departments, and the entire organization. For instance, when working on a project, you can get instant feedback for individual collaborators or from your team.

Zoom

Another one of the best digital marketing tools out there, would be Zoom. The Zoom app is perhaps the best choice for video conferencing. The reason behind this claim is that anybody can use it anywhere, no matter your location; provided of course that you have internet. The software helps you to start meetings and work together through videos quickly.

It is indeed, one of the most well-received work from home collaboration tool. Why? Because it replicates the face-to-face meetings you frequently had by showing you the facial expressions of others at the conference.

You get to see how everyone reacts to a suggestion or opinion. So, if you’re a digital product seller, with Zoom, you have an easy-to-use digital tool for webinars. It is no wonder that Zoom is one of the top market winners during this coronavirus effects.

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Toggl

Whether you’re a blogger, freelancer, or employee, you need to make the most of the time you have. That is the only way you can be more efficient and productive. So, ask yourself, how are you managing your time to build trust and credibility if you can’t keep up with deadlines? Well don’t worry, the answer to your problems is here: and its name is Toggl

Toggl is a business tool and an easy-to-use time tracking reporting tool that allows you to identify your ideal working hours and stick to it.

Toggl also contains an incredible timesheet calculator that lets you figure out the amount of time you can work daily and keep your sanity. The application software helps you balance your time and monitor your progress. As a result, you can accomplish your endeavors by using one the best time management tools, available. However, this is not the only one. Some alternatives to those who don’t want to use Toggl are, FreshBooks, Hubstaff, DeskTime, Paymo, RescueTime, and Everhour.

Trellodigital marketing tools2

Incredibly flexible, and incredibly easy to use Trello is another great digital marketing tool, to consider using. Trello is a web-based Kanban-style list making application which is a subsidiary of Atlassian, a well-respected software company. It allows you to work with coworkers more collaboratively and get more done as a result.

Trello’s boards, lists, and cards enable you to organize and prioritize your projects in a fun, flexible, and rewarding way. Some of Trello’s primary benefits include:

  • Work With Any Team
  • Information At A Glance
  • Built-In Workflow Automation With Butler

With so many benefits available, it’s easy to see why Trello, has gotten the amount of acclaim that it has.

Google Drive

Every marketer or employer needs a sustainable space to organize and store valuable files. They’ll need a software application that lets you create, store and share documents and data from around the world in one place. For this purpose, Google Drive is among one of the highest recommended options to choose from.

With a single Google account, you can access all Google products, including Drive, Sheets, Docs, Slide, and more. Moreover, it comes with a free 15g storage space, which provides more than enough space to save all of your most important files. For those not comfortable with Google Drive, there are many alternatives to choose from. These include, Dropbox, OneDrive, Sync, Cloud, and Canto DAM.

You can quickly access your documents and files from these digital tools on any device anywhere. Also, by transporting your valuables to a cloud storage system, you are ensuring that you, your team, and all parties get uninterrupted access to all documents in any format. These cloud storage tools also have file-sharing capabilities. It means that you can quickly share files with colleagues and team members from your storage and keep everyone updated.

In conclusion, COVID-19 has forced a lot of people to become remote workers at home. While this new lifestyle has become challenging to navigate, these digital marketing tools, will help ease the burden to everyone involved.

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Digital Marketing Changed By Visual Search

Search marketing is constantly evolving, requiring businesses to adapt their digital marketing tactics accordingly or risk falling behind. Not only is Google known for continually adjusting and improving their search engine algorithm (often requiring SEO strategies to be adjusted to keep up), but new forms of search are emerging. Over the past few years, we are all becoming accustomed to the rise of voice search; however, visual search is advancing in leaps and bounds as well.

Visual search has been around for a few years now. According to a report published in 2017, 27 percent of all searches across ten major online platforms (including Google Images, Google, Amazon, and YouTube) were visual searches. With that in mind, visual search should be implemented into your digital marketing tactics.

Visual search is exactly what it sounds like — performing a search on the web using a visual. While this might not seem very convenient when done on a desktop or laptop, it makes a lot of sense when done on smartphones. Essentially, a consumer can take a picture using their phone’s camera of a product in-store to perform a search on that product. If the company producing the product has optimized for visual search, then that customer should be able to pull up valuable information on their phone. This isn’t the only way visual search can be accomplished. For example, someone could take a picture of a tree to find out what type of tree it is.

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What are the Benefits of Visual Search?

Brands that sell products that are more visual have the most to gain from implementing visual search. For example, some of the most common products that users perform visual searches on include fashion, home decor, art, food, animals, and vehicles. One great example of visual search in action is Pinterest. They allow users to take pictures of objects in the real world, which will then pull up results of similar-looking objects featured on Pinterest. The following are a few of the benefits of implementing visual search into your digital marketing tactics:

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Improve the shopping experience

There are several ways that visual search can improve the shopping experience. For example, a customer that sees a product that they want to buy can use visual search to find similar products and compare prices. Retailers can also make product recommendations based on the visual attributes of the products the customers have been searching for using visual search. This allows for a more personalized shopping experience.

While many businesses monitor social media for mentions of their brand, few employ visual search. Using visual search, allows you to look for your brand logo across social media. This can be very helpful, especially on social channels that are more visually-based, such as Instagram. Take for example, Starbucks. They used visual search to discover that customers were filling their Starbucks cups with whipped cream and giving them to their dogs. Such a trend can be taken advantage of as a marketing opportunity — and they would have never known about it without a visual search.

Identify influencers Digital_Marketing2

Building relationships with brand influencers is an effective way to gain access to large target audiences. However, finding those influencers can sometimes be a challenge. Many influencers do their “influencing” with visual content. For example, it’s well known that there are many influencers on Instagram. Performing a visual search can help you find influencers that are posting visual content related to your company’s products. It’s a more effective way of finding relevant influencers than through text-based searches.

Engage users more effectively

Simply optimizing for visual search can help you engage with your users more successfully. This is because people are visual beings. They engage with and relate to visual content much more than they do with text. This type of digital marketing can also improve your conversion rates. The ability to take photographs and obtain information or recommendations based on those photographs will go a long way toward keeping your brand on the top of their minds.

Attract more mobile users

Considering how important the mobile market is, visual search is an excellent way to attract more mobile users. Visual search is a very mobile-centric feature, after all. Few people are going to use visual search on their desktops or laptops due to their static or bulky shape. Smartphones and tablets make it easy to snap photographs whenever users want.

Visual search grows more prominent by the day. The ability to perform searches using images can help to greatly improve your user experience in many different ways. If you have a visual product, then you should begin thinking about how you can employ visual search into your digital marketing tactics.

Mobile Marketing Trends To Keep Track Of In 2018

Mobile marketing has taken its place over the past few years as one of the most important marketing strategies that you can implement. This should be no surprise, considering the fact that mobile devices accounted for almost 50 percent of the world’s web page views last year. Because of this, it’s important that you keep your eye on mobile marketing trends that could potentially improve the success of your mobile marketing strategy. The following are a number of mobile marketing trends that have caught on in 2018 worth taking note of:

  1. Playable Ads

    Playable ads help improve engagement since they allow users to interact with the ad. According to a recent survey, some 71 percent of advertisers who experimented with playable ads found them to be effective.

  2. Live Streaming

    Live streams, such as through Facebook Live or Periscope, give viewers a sense that they are part of something exclusive since they are viewing content that can’t be accessed if it’s missed. Many people will view live streams from their mobile phones because it allows them to partake no matter where they are.

  3. Progressive Web Apps

    Offering a progressive web app makes it easier for consumers to access your website, will make your website load quicker, and will greatly improve the user experience.

  4. Mobile First Indexing

    Mobile first indexing refers to your website’s mobile ranking. This is based on how mobile-friendly your website is and requires that your site load quickly, be displayed properly, and be user-friendly on mobile devices.

  5. Augmented Reality

    AR can help consumers interact with products or ads in real time using their smartphones. For example, using an app, you can take a picture of a food product. The app can then pull up a recipe that you can use that product in.

  6. Ephemeral Content

    Ephemeral content is content that lasts a short period of time before disappearing. SnapChat is a platform focused on ephemeral content. Ephemeral content can be effective because your audience won’t put off watching or reading it knowing that they could potentially miss out.

  7. Voice

    Voice is going to become more and more important as it replaces typing, especially on mobile devices and with the growing popularity of virtual assistants. As a result, voice search is something to keep in mind while implementing your SEO strategy.

  8. Quick Load Times

    Mobile users are often looking for specific things while on the move, which means that if your site doesn’t load quickly on mobile, your bounce rate is likely to be high. Quick load times are a must in the age of mobile use.

  9. Micro Moments

    Micro moments refer to the brief moments that consumers pull their phones out to look something up. Identifying your target audience’s micro moments will make it easier to target them effectively.

    Read our article: How First Person Experience Videos Can Make An Impact On Your Video Marketing Strategy

Keeping track of mobile marketing trends can help you discover new mobile marketing tactics that could benefit your marketing campaign. These are some of the mobile marketing strategies that are gaining steam in 2018 that are worth looking into.

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Digital Marketing Strategies For Higher Education

As a college or university, you have a lot to offer to your students in terms of obtaining a higher education that can help them pursue their dreams of a career. However, you’re not the only school around, which means you’ll need to implement effective marketing strategies for higher education in order to attract prospective students and to convince them to enroll. The following are a few digital marketing strategies for higher education that are proven to be effective if leveraged properly:

Using PPC advertising

PPC (pay-per-click) ads are an excellent way to reach the students in your target audience and to generate high-quality leads. Prospective students will perform a significant amount of searches when trying to find higher education options, which means that PPC ads are a great way to put your school in a position to be found. They’re also very cost-efficient since you are only paying for the clicks that your ad gets.

When using PPC ads, there are a few things you’ll want to keep in mind. For example, you need to know who your audience is and what they are searching for in order to choose the right keywords and create effective ad copy. You will also need to take great care in deciding where to place your ads to best reach your audience.

Optimizing your site for SEO

To improve your page rankings and increase exposure to potential students, you’ll need to make sure that your website is properly optimized for SEO (search engine optimization). This includes paying attention to both on-page and technical SEO, using high-quality, relevant keywords, and earning high-quality external links. All of these elements are important in bringing in more organic traffic. Building up your external links will also help you bring in a bigger audience from other relevant websites and will go a long way towards expanding brand awareness and building a positive brand reputation for your school.

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Creating high-value content

Prospective students will do a substantial amount of research before making a decision. Not only do most students have to pay for a higher education, it requires them to commit a significant amount of their time to it as well. They’ll want to make sure they make the right choice, w

hich is why you will want to provide them with plenty of content on your site that is relevant and helpful to their interests.

Not only can good content help with your SEO efforts (thereby drawing in more organic traffic), it can help establish your school as an authority, which will make your programs more attractive to potential students.

Establish a regular social media presence

A regular social media presence will put you in a position to communicate directly with prospective students, allowing you to address questions and concerns, provide valuable information, and develop relationships with students, thereby building trust.

These are just a few of the marketing strategies for higher education that can help give your school an advantage in attracting prospective students for years to come.

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Top Trends in Social Media

Today, a number of brands and advertising agencies rely on social media to connect with their audience. However, with so many companies competing with each other, it is important you look for ways to stand out. Also, creating content that is tailored to go viral or attract your customers. Monitoring and keeping an eye on social media trends can save you plenty of time and effort. This is allowing you to make the most of your audience’s short attention span. Here are some of the most important social media trends that you shouldn’t miss out on:

Going ‘Live’

Facebook Live has been a tremendous success as numerous brands are using the feature to broadcast events, launch new products or simply interact with their audience. However, simply going ‘live’ isn’t good enough as you’ll need to look for ways to engage with viewers by asking questions or suggestions. Live streaming also tests the commitment of your audience, which means that people who are uninterested in the subject will naturally stay clear.

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Say Hello to ‘Snaps’ and Expired Content

SnapChat is living proof that you can exploit the audience’s sense of urgency by featuring content that will only last a short period of time. This type of content usually contains short video stories that only last for 24 hours from the initial posting time. Because users are always fearful of missing out on videos, this type of content creates an urgency, causing you to check your phone after every few hours. A number of brands and celebrities have been using snaps to announce exciting news or promote product launches. This helps marketing companies generate immediate results of their campaigns. Recently, Instagram stepped up a notch by introducing a polling feature that allows followers to cast votes on Instagram stories. Users can also customize their poll options to receive a more customized feedback.

Rise of Social-Chat Bots

Social media has revolutionized customer service by introducing chat bots. This is a kind of software application that is built to mimic human-conversation. The obvious benefit of a chat bot its immediate response. Customers don’t have to wait for brand-representatives to get back to their queries. Some chat-bots are used to build lasting relationships with potential customers and audiences. Another notable advantage of using chat bots is that you can always expect the program to be polite to people no matter how rude the customer replies may be.

Influencer Marketing

Influencers are people who have authority of a certain niche and possess the ability to influence a certain audience. In the past few months, you must have seen an incredible rise in influencer marketing, especially on Facebook, Twitter and Instagram. This provides marketing companies the chance to benefit from the influencer’s large social media following list. Brands typically use influencers to host competitions or collaborations that encourages the audience to follow the company’s social media profile.

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Beacon Marketing: Bringing Personalized Marketing To Retail Outlets

One of your customers is browsing your store and gets an alert on her phone. She glances at the screen and her face lights up. She looks up at the nearest employee with a huge smile on her face. The customer just received a customized alert on her phone offering a 20% discount, if she makes a purchase in your store today.

Was that a big coincidence? Nope. It was beacon marketing.

What is Beacon Marketing?

More and more consumers rely on their mobile devices to search for products and to do price comparisons. They often download their favorite brands’ apps to get special offers and other incentives. This kind of marketing takes personalized marketing to another level.

The beacons are small, battery-powered devices, that can be installed throughout any physical location. The beacons emit a special Bluetooth signal known as a BLE. Within a certain range, mobile devices can pick up the BLE signal and receive push notifications. Those notifications allow you to interact with your customers in new and different ways.

Some beacon setups currently require consumers to have the brand/store app installed to receive these notifications. However, Twitter has paired with beacon start-up, Swirl. They are developing ways of bypassing the app requirement and using Twitter instead. Instead of requiring a consumer to install an app, all that person needs to do is follow the brand on Twitter.

Does It Really Work?

Yes.

More than 50% of the top 100 brands already use beacons within their physical stores, with great success. Macy’s implemented these signaling devices throughout their chain after conducting a hugely successful trial run over a Christmas season.

The beauty of these devices is that they can be used in businesses of various sizes and in different industries. For example, casinos can engage their guests from the moment they walk through the door. If a VIP walks through the door, the casino can send a welcome and have a staff member waiting in the VIP room with the customer’s favorite drink in hand. Someone in the slots area can receive a special offer to come visit the roulette tables. Other guests can receive discount offers for dining and entertainment.

Now, the success a business has with beacon marketing depends on what value you offer to the customer. This form of marketing enhances the way your business can interact and engage with your customers. Offering tips, perks, and discounts are all effective ways to provide value to consumers.

What Does This Mean for Your Business?

Brick-and-mortar stores continue to fight the pressure of online competitors. Competing on price is difficult with the overhead costs of running a physical location. To remain competitive, stores have to find new ways to differentiate themselves from the online competition.

Using beacons to interact with customers opens up new opportunities to engage consumers and entice them to make in-store purchases. That makes beacon marketing a promising channel for the long-term success of brick-and-mortar stores.

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