In order to have reassured customers, they must first be reassured by your marketing strategies. Unfortunately, there is much uncertainty in the world, and that’s truer now than ever before. It’s no secret that the coronavirus has left many people in a state of fear, anxiety and grief. We know this is a great time to be marketing- but perhaps unsure what is best for every customer during these times. While these concerns are well-founded, it’s important to keep a positive attitude. Your marketing strategies should therefore be about helping your customers keep that positive attitude. Here are a few ways to help them do just that.

Love Your Customers

A great idea is to reach out to every one of your customers. Either that or have your sales and client service teams send personal notes to check in on your customers. Now is the best time to thank them for their support and their business. Do more than just a company email. Ask how they are holding up. It’ll will go a long way in cementing your relationship with your customers.

Reconsider Your Marketing Mix

Another idea to consider pulling any outbound advertising. Shift those funds into content creation. Amplify your best thought leadership and share your articles.

More than likely your annual event schedule is either not happening or is cancelled. Consider how to make it an amazing virtual experience. Bring in experts in your industry to speak to the latest trends. Get your customers to share their success. And create a plan to use all that content and re-purpose it into articles you can share on your website.

Webinars are certainly another great place to start. Setup monthly sessions to stay connected with your prospects. One thing that may be a concern: so many companies are making this shift. Think about how you can be different? Use professional speakers. Conduct an ask-me-anything. Maybe even offer a prospect some free advice or assessments. Long term thinking is exactly what we all need to do right now. Any video content at this point is doing extremely well; as people are home and watching more and more.

Similar Article: What’s Trending In Marketing For May 2019

Be Thoughtful and Intentional

Over the last few months, we have seen business leaders and marketers acting thoughtfully and with intention. Changing business operations to include “social distancing,” mandating that all workers able to work remotely do so, moving as much work online as possible, and limiting the amount of in-person interaction possible. These decisions are all thoughtful and intentional choices that demonstrate concern for individuals.

Marketers should be continuing to be thoughtful and intentional in their marketing strategy efforts. It’s ok to still post blog posts as long as the topics are worthwhile to the audience. It’s ok to send an email newsletter if the content is sensitive to the audience and offering value. Remember that many folks are taking their additional time right now to improve their skill set or expand their knowledge. They are focusing on the future and your content or materials will help to educate them while also letting them take their mind off the uncertainty surrounding them.

Connect with Your Team

Get together with your marketing colleagues and brainstorm new ideas. Reach out to your colleagues in the sales organization and find out what needs to be updated. Get time with executives and stakeholders across the company to reset expectations.

Everyone is feeling the same way: worried, anxious, afraid. So reach out and connect with them personally. If you don’t already have one, check into the opportunity for mental health services for your company; make sure everyone is aware of tele-health options for doctors. This may sound like HR stuff, but we’re great communicators in marketing. Let’s help everyone out!

Stay Positive and Optimistic

The most important marketing strategy to keep in mind is this: things will get better. People are still shopping and researching, but maybe just not this paycheck. We need to continue marketing and stay top of mind. Try and find the stories of hope that keep you positive. Think about all the healthcare workers putting their lives at risk to help others. As well as the volunteers who have signed up to offer free mental health support.

In conclusion having these marketing strategies is very important in long- term and short- term for several reasons. That is because, we still have an important job to do. Like those on the front lines of every crisis, we try and help out a little more, in any way we can.

A good word of mouth marketing strategy has always been incredibly effective. It occurs when customers spread positive information about their experience with the company on their behalf. For example, if a customer recommends a product to a friend, that’s a form of word of mouth communication. The reason it’s so effective as a marketing strategy is that people tend to trust the word of other customers over that of a company. As a result, customers can help to build your reputation, increase brand awareness, and even generate leads for you by way of word of mouth.

While some word of mouth marketing is organic, you should encourage it as much as possible. This is especially true in this day and age when word of mouth can spread like wildfire online. With that in mind, the following are six tips to help you implement a successful digital word of mouth marketing strategy:

1. Encourage Customer Reviews

Due to how easy it is to find information online, the majority of customers will research a company before making a purchase. Part of this research entails reading through customer reviews left online. Customers can leave reviews on social media channels, on Google, and on a variety of third party websites that are review focused (such as Yelp or Angie’s List, to name a couple). The more positive reviews you have across platforms, the better your word of mouth will be. As such, encourage customers to leave reviews, not just of their customer experience with your company, but also for the individual products or services that they purchased.

2. Create Customer Testimonials

Testimonials are similar to reviews but tend to go more in-depth. Customers who are particularly happy with the customer experience are more willing to provide a testimonial. This can be done in the written form or in the form of a video. Video testimonials are particularly effective because people will have an easier time connecting to the customer giving the testimonial on an emotional level. Not to mention that it’s much easier to trust a video testimonial than a written one.

3. Connect With Influencers Online

Influencers are a little different than the traditional consumer. An influencer is someone who often has hundreds of thousands of followers on social media. They are considered an authority and are highly trusted, which means that if they promote a certain company’s product, their followers pay attention. Basically, they can help spread a positive word of mouth using a digital loudspeaker. You should look to connect with both macro and micro-influencers, both of which can help improve brand awareness and help spread your message.

Similar Blog Article: The Advantages of Using Public Relations In Your Marketing Strategy

4. Encourage Customer Referrals

Although many customer referrals happen organically, you should encourage them as much as possible. Individual referrals are often incredibly effective. Leads that are referred to you by an existing customer are going to be much easier for you to close since they will already be further down the sales funnel. There are several ways that you can encourage customer referrals. The first way is by simply offering an incentive. Provide customers with a link that they can use to refer another customer (such as a link leading to a service they can sign up for). If someone signs up to your service using that link, you can provide the customer with a discount or free gift as a reward.

Another way to encourage customer referrals is to set up a referral program. This is a more official way to incentivize your existing customers to make referrals. A referral program will make it much easier for customers to make referrals. It will also make it easier for you to monitor your customer referrals and to measure their success.

5. Encourage And Leverage User-Generated Content

User-generated content is content showcasing your brand or products created by your customers. This type of content helps to build trust and showcases the positive aspects of your brand or products. Not to mention that people tend to engage more successfully with user-generated content. All of these elements make user-generated content an effective vehicle for spreading word of mouth. You can encourage user-generated content by simply requesting it on social media or by holding contests. For example, a contest on Instagram for the best picture showcasing how customers used your product.

6. Provide The Best Customer Experience Possible

In the end, none of these digital word of mouth tactics are going to be very effective if you’re not providing a good customer experience in the first place. Customers don’t want to help brands that gave them a poor experience, after all. With that in mind, focus on providing the best customer experience you can and you’ll find that a positive word of mouth will begin to spread organically.

Word of mouth marketing can be a powerful way to increase brand awareness and to generate more leads. Not to mention that a word of mouth marketing strategy is an incredibly cost-effective strategy. Consider using these six tactics to encourage the spread of a positive word of mouth online.

Influencer marketing has been growing in popularity over the past few years. The idea is simple: connect with someone who has hundreds of thousands (if not millions) of followers on social media. By connecting with an influencer, you in effect obtain access to their audience. As a result, you can significantly boost brand awareness as well as increase your own audience. While many businesses have been scrambling to develop relationships with such influencers, more crafty businesses have been adopting a different strategy: micro-influencer marketing.

What is Micro-Influencer Marketing?

Traditional influencers are individuals who have name recognition within your industry. They have enormous audiences who trust what they say and what they do. When they promote a brand, that brand will get a lot of attention as a result. Micro-influencers don’t usually have as much name recognition. In fact, many of them are not widely known at all. They have audiences that are much smaller. Typically, they will have less than 100,000 followers. In some cases, they may have less than 10,000 followers. Micro-influencers also tend to focus on more niche subject matter as opposed to traditional influencers (or “macro-influencers”).

The Benefits of Micro-Influencer Marketing

At first glance, it might be difficult to see any benefits of targeting micro-influencers instead of macro-influencers. After all, why would you want to target an influencer who seemingly has much less influence? The following are  some of the reasons why micro-influencer marketing can actually be incredibly effective:

Less competition

Most businesses are familiar with influencer marketing. Any business that has decided to invest in influencer marketing is likely going to target individuals with the most influence. This makes sense, as these influencers likely have millions of followers and lots of name recognition. The problem, however, is that all the businesses within your industry are going to be targeting the same couple of influencers. Because micro-influencers are much less well known, it will be much easier to get into contact with them and to develop a relationship with them. Not to mention that most micro-influencers are more niche-oriented, meaning that they will be relevant to fewer businesses in your industry.

Enjoy The Article: The Power Of An Influencer Marketing Strategy: How and Why It Works

Less expensive

Influencers who have millions of followers are going to have tons of suitors lining up to pay them for their influence. This means that getting a macro-influencer to highlight your company in some way is going to cost you a lot of money. Since micro-influencers are less well known within your industry, they are going to be much less expensive.

More relevant audience

Even though micro-influencers have smaller audiences, they are likely going to be much more relevant to your company. This is because micro-influencers are focused on a specific niche. If that niche is related to your offerings, odds are their audience will be your audience. When it comes to macro-influencers, their scope tends to be much broader. This means that your brand may not be relevant to a significant number of their followers. As a result, not only are micro-influencers more affordable, but you’ll be using your money in a more effective way, leading to a higher ROI (return on investment). It’s one of the reasons why conversion rates using micro-influencers tend to be higher as well.

• More engaged followers – Macro-influencers may have millions of followers, but many of those followers are only following because of the influencer’s name recognition. Because the influencer isn’t niche-oriented, many of their posts may not be relevant to all of their followers. Micro-influencers, on the other hand, tend to have followers who are much more engaged due to their niche focus. Micro-influencer followers often engage on a daily basis, which means that they pay much more attention to what they have to say. They are also more loyal than the followers of a macro-influencer. This means that your message will get across more successfully when relayed by a micro-influencer.

Consider Targeting Micro-Influencers

While you shouldn’t completely give up on macro-influencers (especially if you have the budget required), you may find that targeting micro-influencers will end up being much more effective. Not only do micro-influencers cost less, but you’ll also have a much better chance of reaching and engaging their audience, leading to a higher conversion rate and a higher overall ROI.